Advertiser Disclosure: We may earn commissions when you buy through links on our site. Learn more

Advertiser Disclosure

Last updated: 1/27/2026

ISP Reports was created to provide two things the internet service market has lacked: accountability for internet service providers and better consumer data.

To keep ISP Reports running, we may earn commissions when you buy through links on our site. This page explains what that means, how (and where) money can enter the picture, and—most importantly—what we do to ensure compensation does not determine what you see.

This disclosure is designed to work hand‑in‑hand with our Methodology page.

  • This page explains money and incentives (affiliate commissions and sponsored placements).
  • The Methodology page explains data and decisions (sources, definitions, calculations, rankings, update cadence, limitations, and corrections).

Table of contents

The short version (TL;DR)

  • We may earn commissions when you sign up for internet service through certain links on ISP Reports.
  • Using our links does not change the price you pay. You pay the provider, not us.
  • No pay‑to‑play rankings. Providers are ranked by what matters to people: coverage, speed, and customer ratings — not by payments.
  • If we ever show a paid placement, it will be clearly labeled "SPONSORED" and will not be part of the ranked list.
  • If a phone number is listed, it routes to a partner call center (not your ISP’s customer support line).

Our transparency pledge

ISP Reports may earn money through affiliate commissions and sponsored placements, but we built the site to keep incentives from distorting what you see.

  • We aim to show all available providers in a location, not only partners.
  • Ranked lists are ordered by data-driven criteria (coverage, speed, and customer ratings), not compensation.
  • Sponsored placements, when shown, are labeled "SPONSORED" and kept separate from ranked lists.
  • Using ISP Reports does not change the price you pay; pricing and eligibility are controlled by the provider and may vary by address.

For details, see How ISP Reports makes money, pricing, and how we rank and display providers.

Key definitions

We use a few terms throughout this page. Here’s what they mean on ISP Reports:

  • Affiliate commission / commission:
    A payment we may receive when you take an action (like ordering service) after clicking a link on ISP Reports.
  • Affiliate link:
    A link that includes tracking so a provider (or affiliate network) can tell ISP Reports referred you.
  • Partner / affiliate partner provider:
    A provider that has a commercial relationship with ISP Reports (usually through an affiliate program). If you sign up through our links or calls, we may earn a commission.
  • Sponsored placement / Sponsored provider card:
    A paid placement displayed as an additional provider card. Sponsored placements are always labeled "SPONSORED" and are not part of the ranked list.
  • Ranked list / rankings:
    Any provider list that is ordered by our criteria (coverage, speed, and customer ratings). Rankings are not for sale.
  • Partner call center:
    A third‑party sales call center that helps people sign up for internet service. When you call a partner number shown on ISP Reports, you are connected to a partner call center — not ISP customer support.

How ISP Reports makes money

ISP Reports may earn revenue in two ways:

  1. Affiliate commissions (performance-based)
  2. Sponsored placements (clearly labeled and separated)

We do not run traditional banner/display advertisements across the site. Our goal is to keep the experience focused on accurate data and real comparisons.

Affiliate commissions

Some providers are affiliate partners. If you click certain links on ISP Reports and then sign up for service, ISP Reports may earn a commission from that provider (or their affiliate program).

Affiliate commissions help fund:

  • maintaining large, frequently updated broadband datasets,
  • building tools like address-level lookup, coverage maps, and comparison tables,
  • collecting and presenting customer satisfaction data in a consistent format,
  • ongoing improvements and corrections.

In some cases, we may feature an additional provider card labeled "SPONSORED."

Sponsored placements are:

  • clearly labeled at the top of the card,
  • visually and structurally separate from the ranked list,
  • not included in rankings, grades, "best provider" selections, or other algorithmic ordering.

Does using ISP Reports change the price you pay?

No. Using ISP Reports does not change the price you pay for internet service.

You pay the provider. We may earn a commission for sending a customer to a provider — but that commission does not increase the price you see.

We’re deliberately clear about this because many consumers worry that referral sites "mark up" offers. ISP Reports doesn’t work that way.

Important: Providers control pricing, eligibility, promotions, and availability — and those can vary by address and change over time. That’s why we include the accuracy notes below.

Pricing and offer accuracy

Internet pricing is complicated, and it changes often. Even with good data practices, there are realities that affect what any comparison site can show.

Here are the most important things to understand:

Prices vary by address

Two households in the same city can see different plans and pricing due to:

  • serviceability and infrastructure,
  • buildouts / overbuilds,
  • technology availability (fiber vs. cable vs. fixed wireless, etc.),
  • plan eligibility rules.

Prices are subject to change

Promotions and offers can change without notice due to:

  • new promos starting or ending,
  • bundle discounts (mobile, TV),
  • autopay/paperless billing discounts,
  • limited-time offers,
  • seasonal campaigns.

Fees and totals may not be fully represented

The final "out-the-door" monthly cost can be affected by:

  • equipment fees (modem/router),
  • installation charges,
  • taxes and surcharges,
  • early termination fees (where applicable),
  • optional add-ons.

"Typical speeds" vs. speed metrics elsewhere on ISP Reports

On pages where we show plan tables, "typical" speeds may be provider‑reported expectations for that plan tier.
Elsewhere on ISP Reports, speed metrics focus on availability and maximum advertised performance distributions — not guaranteed real-world throughput.

Bottom line: We do our best to show useful, accurate context, but the provider is the final source of truth. Always confirm final pricing and terms directly with the provider before ordering.

Phone numbers and call routing

If a phone number is listed, it’s a partner number

On ISP Reports, if you see a phone number for a provider, that number routes to a partner call center.

This is intentional and tied to data quality.

Why we don’t list non‑partner phone numbers

We track thousands of providers. Phone numbers — especially for smaller providers — change constantly. In practice, listing every phone number created a bad user experience: customers repeatedly hit disconnected lines after a provider changed numbers.

Rather than show unreliable phone numbers, we focus on:

  • showing accurate availability and comparisons, and
  • providing ordering options through partners where we can.

Partner call centers are not ISP customer support

Partner call centers are focused on helping people sign up for service. They are not your ISP’s customer support line.

If you need:

  • billing help,
  • service repairs,
  • cancellations,
  • account changes,
  • outage support,

…contact your provider directly.

Compensation and calls

If you call a partner number or otherwise sign up through a partner channel associated with ISP Reports, ISP Reports may earn a commission.

How we rank and display providers

Shopping for an ISP is a purchasing decision, not a reading exercise. Most people want three things:

  1. What’s actually available at their address
  2. A quick way to compare options
  3. Confidence that rankings aren’t pay‑to‑play

ISP Reports is built to deliver that.

What rankings are based on

Provider ordering on ISP Reports is generally determined by criteria such as:

  • coverage / availability in the relevant geography,
  • speed metrics that reflect availability and what most households can access,
  • customer ratings and reviews (when available).

The exact definitions, calculations, weights, and page-type differences are documented on our Methodology page.

"Top providers" vs. "all providers"

Some pages show a shorter "top providers" set for most households. In those contexts, providers with very small coverage may appear lower or be excluded from the short list to keep comparisons useful.

For the most precise view of what’s available, use address-level lookup when possible.

Sponsored provider cards are not part of rankings and do not change:

  • who appears in ranked lists,
  • where providers rank,
  • grades or scores,
  • "best / fastest / cheapest" determinations.

Our independence and conflict-of-interest safeguards

We built ISP Reports because too many comparison sites let affiliate economics dictate what gets shown. We do it differently.

These guardrails are core to how ISP Reports operates:

1) No pay‑to‑play rankings

Partners cannot pay to improve:

  • their rank,
  • their grade,
  • "best provider" placement,
  • or any other outcome that is presented as data‑driven.

2) Partners are not an input to rankings

Our ranking logic does not use compensation as a factor. A provider’s business relationship with ISP Reports is not part of how we calculate ordering, grading, or "best" determinations.

If we run sponsored placements:

  • they are clearly labeled "SPONSORED,"
  • they are displayed separately from ranked lists,
  • they do not influence ranking calculations or outcomes.

4) Separation of responsibilities

Partnership decisions do not control:

  • our methodology definitions,
  • our ranking logic,
  • our review displays,
  • our editorial conclusions.

5) Methodology is documented

We publish how key metrics are defined and calculated, including:

  • data sources,
  • geographic precision,
  • ranking criteria,
  • update cadence,
  • limitations and context.

See Methodology.

6) Corrections process

If users or providers believe something is inaccurate, we review and fix issues when warranted. We’d rather be correct than "look right."

See Corrections, disputes, and feedback below.

7) No removal for payment

We do not remove negative information, reviews, or rankings in exchange for compensation.

If a provider disputes accuracy, we review evidence and update when appropriate. Disputes are handled as data-quality issues — not commercial negotiations.

Customer ratings and reviews

ISP Reports publishes customer ratings and reviews so you can compare real experiences — not just marketing claims.

What our ratings represent

Ratings reflect customer satisfaction and may vary by:

  • geography (local vs. state vs. national),
  • technology type (fiber vs. cable vs. DSL vs. fixed wireless),
  • expectations and plan tiers.

How we protect review integrity

Our goal is transparency. That means:

  • we do not "sell" better ratings,
  • we do not suppress negative reviews to protect partners,
  • we moderate for quality and safety (spam, harassment, personal info, fraudulent submissions).

If we remove or reject a review, it’s because it violates content guidelines — not because it’s negative.

Reviews and money

Affiliate relationships do not change:

  • customer review content,
  • ratings calculations,
  • whether reviews are displayed.

Data accuracy, availability, and limitations

We take data transparency seriously, but no broadband dataset is perfect and availability can change quickly.

Availability varies by location — even within the same city

Service can change from block to block. That’s why address-level lookup is the best way to confirm options.

Advertised maximum speeds are not guaranteed speeds

Real-world performance depends on:

  • plan tier,
  • network conditions and congestion,
  • in-home equipment and Wi‑Fi,
  • routing and peering,
  • time of day and neighborhood load.

Coverage and provider details can change

Providers expand, shrink, rebrand, merge, and adjust plans frequently.

Where to learn more

For the full picture — including sources, update cadence, definitions, and "Data last updated" meaning — see our Methodology page.

Address privacy

If you use our address lookup tool, your full address is used only to look up block-level ISP data. It is not shared or sold.

Affiliate links may include tracking identifiers (and may involve cookies) so a provider or affiliate network can attribute a sign‑up to ISP Reports. This is standard in affiliate marketing.

For details about cookies, analytics, and privacy controls, see our Privacy Policy.

Corrections, disputes, and feedback

We want ISP Reports to be accurate and useful. If you see something wrong, tell us.

For users

If a provider availability result looks incorrect, please include:

  • the page URL,
  • the address or area you searched (you may redact unit numbers if needed),
  • what looks wrong (missing provider, incorrect speed, etc.),
  • any supporting details (screenshots from provider availability checkers, for example).

For providers

If you’re an ISP and believe a listing is inaccurate, please contact us with:

  • the provider name and DBA (if applicable),
  • the geography affected,
  • what is inaccurate,
  • evidence or documentation supporting the correction.

We review submissions, compare against our data sources, and update when warranted.

What we can’t help with

ISP Reports does not represent internet service providers, and we can’t resolve customer service issues (billing, outages, cancellations). Please contact your provider directly for account or service support.

Contact: Contact form

Changes to this disclosure

We may update this page as ISP Reports evolves (for example, if we add new tools, adjust how sponsored placements work, or change how we route calls).

When we make updates:

  • we’ll revise the Last updated date at the top of the page,
  • we’ll clarify any material changes in the relevant sections.

FAQ

Do you only show providers that pay you?

No. We aim to show all providers available in a location — not only partners.

However, a provider might not appear in certain contexts due to factors explained in our Methodology, such as:

  • inactive providers,
  • verification limitations for certain footprints or resellers,
  • page-type constraints (short "top providers" lists vs full lists),
  • data recency and update schedules.

See Methodology for the full inclusion/exclusion policy.

How can I tell if a provider is a partner?

This disclosure page explains the categories. In general:

  • if you see a phone number on ISP Reports, it routes to a partner call center,
  • some links may be affiliate links and can generate commissions.

We don’t require users to guess "who paid us" to trust our rankings — because rankings are not influenced by payments.

What exactly is a "SPONSORED" card?

A "SPONSORED" provider card is a paid placement:

  • clearly labeled "SPONSORED,"
  • displayed separately from ranked lists,
  • not included in ranking logic or "best provider" selections.

Can a provider pay to be ranked #1?

No.

Can a provider pay to remove negative information?

No.

If a provider believes something is inaccurate, they can submit evidence through our corrections process. We handle disputes as data-quality issues, not commercial negotiations.

Do you sell banner ads?

No. ISP Reports does not run traditional banner/display advertising across the site.

Do you provide ISP customer support?

No. We’re a data and comparison platform. For service issues, contact your provider directly.

Where can I learn how you calculate rankings and metrics?

See our Methodology page for:

  • data sources,
  • definitions (availability, speed metrics, ratings),
  • ranking criteria and weights,
  • update cadence,
  • limitations,
  • corrections and disputes.