BTES Internet Reviews

I like the idea that it is combined with my electric bill, and customer support is reliable and effective. I rent my router from them also, but I still see occasional signal strength drops (even with an extender). I have looked at other options for more affordable internet service (i.e. cable or internet hot spot), but friends or family that have used them complain about getting a great start-up price, only to be gradually increased over a short period of time.

BTES experiences frequent outages due to weather. However, service is quickly restored. Customer service is very hit or miss but better when calling than trying to contact through their website. Overall, the speed and availability make the product a great choice in my rural area.

Bristol Tennessee Essential Services was one of the first fiber internet providers to residences in the United States and I started using them for my internet when I moved to their power service area in 2007. They have always provided outstanding service, customer support, respinse to outages, and competitive pricing without data caps, and I don't even know if there are other providers available in my area because I wouldn't bother looking. There's no reason to. I'm completely happy with my internet provider and have been for nearly two decades. They did change over the years and offer lower priced service for slower speeds but I've kept the highest one and it's completely reasonable.

I have had btes internet provider since I was a boy at my parents house. It has consistently been spotty while at the same time only offering about 3mbps down and 1 up. It is a extremely disappointing internet company that I assume only stays in business due to a lack of real competition. I hope one day they lose enough business to where they are forced to improve their service.