13 Best Internet Providers in Black Forest, Colorado Springs, CO
Find internet availability by address in Black Forest, Colorado Springs, CO
Jump to: Best Internet Provider | Availability Maps | Customer Reviews | Black Forest ISP Report Card | Business Internet in Black Forest
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Black Forest ISP Report Card | A |
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Download Speed for Most Households | 7,367 Mbps |
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Number of Internet Service Providers | 13 |
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Real Black Forest Customer Ratings | 5 |
This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.
This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.
Black Forest has 13 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Cable, Fiber, DSL, and Fixed Wireless internet are available in the neighborhood. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Black Forest.
Black Forest overview
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Black Forest has 13 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Cable, Fiber, DSL, and Fixed Wireless internet are available in the neighborhood. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Black Forest.
Compare Providers Ranked by Coverage, Speed, and Customer Ratings
Centurylink
Connection
Customer Rating
Fiber
DSL
Conexon Connect
Connection
Customer Rating
Fiber
Force Broadband
Connection
Customer Rating
Fiber
Fixed Wireless
XFINITY
Connection
Customer Rating
Cable
Above are the top 4 providers in Black Forest, Colorado Springs, CO for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your neighborhood.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Black Forest ratings may vary and are shown below.
Who is the Best Internet Provider in Black Forest, Colorado Springs, CO?
Kellin Communications is the highest-rated internet provider in Black Forest based on 150 Colorado customer reviews, and T-Mobile Home Internet has the highest rating nationwide. The provider information above and the information immediately below can help you decide. Compare provider ratings and review counts above.
The chart and table below show average customer ratings from customers in Black Forest, Colorado, and customers throughout the country.
Top Rated Internet Providers in Black Forest
Local, State, and National Ratings for all Black Forest Internet Providers
| ISP / Tech Type | Black Forest Overall | Colorado Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| Kellin Communications | (1) | (1) | (1) | View Plans | ||
| XFINITY | (1) | (112) | (2318) | View Plans | ||
| Conexon Connect |  (3) |  (4) | (27) | View Plans | ||
| Verizon | (0) | (5) | (783) | View Plans | ||
| T-Mobile Home Internet | (0) | (5) | (322) | View Plans | ||
| Quantum Fiber | (0) | (7) | (50) | View Plans | ||
| Centurylink | (0) | (13) | (179) | View Plans | ||
| Rise Broadband | (0) |  (2) | (18) | View Plans | ||
| HughesNet | (0) |  (1) | (24) | View Plans | ||
| AT&T | (0) | (1) | (1007) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| USEC | (0) | (0) | (0) | View Plans | ||
| Force Broadband | (0) | (0) | (0) | View Plans | ||
| StratusIQ | (0) | (0) | (0) | View Plans |
Based on 150 reviews from Colorado internet customers, Kellin Communications is the best internet service provider for Black Forest residents. Kellin Communications was rated at an average of 4.00 out of 5 in our report for overall customer satisfaction. AT&T wins for second-place in Colorado, with 1.00 out of 5 stars and 87.4% coverage in Black Forest.
At a national level, based on 4720 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.04 out of 5.
Which Providers are Available at my Home in Black Forest?
a different provider.
Coverage map for each provider in Black Forest, Colorado Springs
- Force Broadband - fiber coverage map
- StratusIQ - fiber coverage map
- Conexon Connect - fiber coverage map
- Kellin Communications - fixed wireless coverage map
- XFINITY - cable coverage map
- Force Broadband - fixed wireless coverage map
- Verizon - fixed wireless coverage map
- Quantum Fiber - fiber coverage map
- Centurylink - fiber coverage map
- Centurylink - dsl coverage map
- T-Mobile Home Internet - fixed wireless coverage map
- AT&T - fixed wireless coverage map
- EarthLink - fixed wireless coverage map
- USEC - fixed wireless coverage map
- Rise Broadband - fixed wireless coverage map
Speeds and coverage vary within the neighborhood, and sometimes even from block to block. The map shows speeds per provider and where each provider is available.
Who is the Fastest Internet Provider in Black Forest?
According to unbiased feedback from real internet customers in the neighborhood, they reported being happiest with speeds provided by XFINITY from Comcast. On the other hand, based on data provided by the internet providers to the FCC, StratusIQ should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.
Data Reported to FCC by ISPs: Average Maximum Available in Black Forest
| ISP / Tech Type | Max Advertised Speed | ||
|---|---|---|---|
| StratusIQ | 10,000 Mbps | ||
| Force Broadband | 9,200 Mbps | ||
| Quantum Fiber | 2,000 Mbps | ||
| XFINITY from Comcast | 2,000 Mbps | ||
| Conexon Connect | 2,000 Mbps | ||
| Centurylink | 1,000 Mbps | ||
| Kellin Communications | 1,000 Mbps | ||
| Verizon | 300 Mbps | ||
| USEC | 100 Mbps | ||
| EarthLink | 100 Mbps | ||
| AT&T | 100 Mbps | ||
| T-Mobile Home Internet | 100 Mbps | ||
| Viasat | 100 Mbps | ||
| Rise Broadband | 50 Mbps | ||
| HughesNet | 25 Mbps |
Customer Ratings for Internet Provider Speeds in Black Forest
| ISP / Tech Type | Black Forest Speed | Colorado Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| Kellin Communications | (1) | (1) | (1) | View Plans | ||
| XFINITY | (1) | (112) | (2318) | View Plans | ||
| Conexon Connect | (3) | (4) | (27) | View Plans | ||
| Verizon | (0) |  (5) | (783) | View Plans | ||
| T-Mobile Home Internet | (0) | (5) | (322) | View Plans | ||
| Quantum Fiber | (0) | (7) | (50) | View Plans | ||
| Centurylink | (0) | (13) | (179) | View Plans | ||
| Rise Broadband | (0) | (2) | (18) | View Plans | ||
| AT&T | (0) | (1) | (1007) | View Plans | ||
| HughesNet | (0) | (1) | (24) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| USEC | (0) | (0) | (0) | View Plans | ||
| Force Broadband | (0) | (0) | (0) | View Plans | ||
| StratusIQ | (0) | (0) | (0) | View Plans |
Based on data reported by Black Forest ISPs to the FCC, the fastest speeds in the neighborhood are available through StratusIQ. The company offers speeds up to 10,000 Mbps in Black Forest. Therefore, the average customer can get up to 10,000 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.
However, actual customers in the neighborhood rated their satisfaction with internet speed highest with XFINITY from Comcast. This indicates XFINITY reliably delivers speeds expected by the customer based on the plan they are paying for.
Who is the Cheapest Internet Provider in Black Forest?
Colorado customers rate Kellin Communications as the cheapest internet service provider in state. Data comes from customers in the state rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
Kellin Communications received a local rating of 4.00 out of 5, which is higher than the average across all internet providers in the country. AT&T is rated in second place for affordability by the company’s Black Forest customers with an average price rating of 1.00 out of 5.
The chart and graph below show how customers in Black Forest, Colorado, and the United States rated the affordability of their internet service.
Rated Affordability in Black Forest
| ISP / Tech Type | Black Forest Affordability | Colorado Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| Kellin Communications | (1) | (1) | (1) | View Plans | ||
| XFINITY | (1) | (112) | (2318) | View Plans | ||
| Conexon Connect | (3) | (4) | (27) | View Plans | ||
| Quantum Fiber | (0) | (7) | (50) | View Plans | ||
| T-Mobile Home Internet | (0) | (5) | (322) | View Plans | ||
| Centurylink | (0) | (13) | (179) | View Plans | ||
| Verizon | (0) | (5) | (783) | View Plans | ||
| Rise Broadband | (0) | (2) | (18) | View Plans | ||
| AT&T | (0) | (1) | (1007) | View Plans | ||
| HughesNet | (0) | (1) | (24) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| USEC | (0) | (0) | (0) | View Plans | ||
| Force Broadband | (0) | (0) | (0) | View Plans | ||
| StratusIQ | (0) | (0) | (0) | View Plans |
Black Forest Internet Health Assessment
ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the neighborhood and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for Black Forest below, including the metrics used and how Black Forest compares to the rest of Colorado Springs and nation.
| Metric
(hover for details)
|
Black Forest | Colorado | USA | ||
|---|---|---|---|---|---|
| Fiber Availability Percent The percentage of households in Black Forest that have a Fiber internet connection available to their home. | 94.27% | 66.02% | 71.53% | ||
| Average Download SpeedThe maximum download speed most households can get on average. This is measured by availability in a block group and weighted by the population in that area. | 7,367 Mbps | 3,688 Mbps | 3,583 Mbps | ||
| Provider CountThe number of providers available for most people. This is a weighted average by block rather than a total for Black Forest. | 9.0 | 7.7 | 7.1 |
| Average Household SizeA larger household size in a neighborhood indicates that there will be a greater need for bandwidth due to simultaneous usage, multiple devices, and network congestion. | 2.8 | 2.6 | 2.7 | ||
| Work From Home PercentA higher percent of the population working from home indicates bandwidth requirements being more widely needed rather than consolidated to commercial portions of the city. | 25% | 18% | 15% | ||
| Households with DevicesA higher percentage of households with computing devices in the home indicates a higher level of infrastructure needed to support those households. | 98% | 98% | 96% | ||
| Households with InternetA higher percentage of households with internet indicates a higher need for usage and connectivity in people’s daily lives. | 98% | 95% | 91% | ||
| Households with BroadbandA higher percentage of households with a broadband connection (defined as speeds above 25 Mbps) indicates heavier usage needs within these households. | 81% | 83% | 76% | ||
| Broadband Usage vs. AvailabilityThis measures what percentage of households who have a broadband connection to their home actually have an active subscription to that service. | 81% | 86% | 77% |
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
Black Forest ISP Report Card & Digital Connectivity Index
The ISP Report Card in Black Forest is A, which is better than other neighborhoods. The local demand for broadband internet connectivity in Black Forest is high with a score of 85 / 100 in our Digital Connectivity Index. This means that internet service providers operating in Black Forest have done a great job meeting the needs of its residents.
The Black Forest ISP Report Card evaluates the neighborhood on availability and speed metrics compared to other neighborhoods in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a neighborhood needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.
98% of Black Forest households have an internet connection despite having 100.00% availability. 81% of households have fiber, cable, or DSL, 13% have satellite, 1% are still on dial-up, and 0% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.
As you can see in the table above, while 81% of households have a broadband connection such as fiber, cable or DSL available to their home, 81% subscribe to it. A large amount of Black Forest residents are taking advantage of the available internet infrastructure.
For more details, please visit our ISP Report Card and Digital Connectivity Index pages.
How do Neighboring Neighborhoods Compare to Black Forest?
- ISP Report Card: A+
- Digital Connectivity Index: 80 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 82 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 88 / 100
- ISP Report Card: A
- Digital Connectivity Index: 96 / 100
- ISP Report Card: A-
- Digital Connectivity Index: 88 / 100
- ISP Report Card: B
- Digital Connectivity Index: 89 / 100
- ISP Report Card: B
- Digital Connectivity Index: 82 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 66 / 100
- ISP Report Card: B
- Digital Connectivity Index: 81 / 100
How Much Speed does a Black Forest Household Need?
Higher speed is typically preferred, but that comes at a higher price. The average size of a household in Black Forest is 2.8, which is larger than the Colorado Springs average of 2.6 and larger than the national average of 2.7. Black Forest’s average household income is $156,775 which is much higher than the Colorado Springs average of $104,376 and much higher than the national average of $93,246. Homes with more people living in them and with higher incomes tend to indicate more devices being used more often.
Black Forest also has 18% of its population enrolled in school between the 6th grade and college level, this is higher than the Colorado Springs average of 17%. Additionally, 25% of residents work from home, which is higher than the 18% of residents in Colorado Springs who work from home. This and other factors you can see above show us that the community of Black Forest has a very high need for internet connectivity and speeds.
Compared to the rest of the country, Black Forest households are much more technology-engaged. 98% of households have some sort of computing device, 98% have desktops or laptops in the home, and 97% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.
Which Fiber Internet Providers are Available in Black Forest?
Conexon Connect Fiber in Black Forest, Colorado Springs, CO
Availability:
82.8%
Customer Rating:
(25)
Avg. Download Speed
2,000 Mbps
Conexon Connect offers Fiber service to 82.8% of Black Forest homes. Across the neighborhood, Conexon Connect Fiber is the only type of service available from the company, with speeds up to 2,000 Mbps
Force Broadband Fiber in Black Forest, Colorado Springs, CO
Availability:
62.5%
Customer Rating:
(0)
Avg. Download Speed
9,200 Mbps
Force Broadband offers Fiber service to 62.5% of Black Forest homes. Across the neighborhood, Force Broadband Fiber has speeds up to 9,200 Mbps
StratusIQ Fiber in Black Forest, Colorado Springs, CO
Availability:
21.4%
Customer Rating:
(0)
Avg. Download Speed
10,000 Mbps
StratusIQ offers Fiber service to 21.4% of Black Forest homes. Across the neighborhood, StratusIQ Fiber is the only type of service available from the company, with speeds up to 10,000 Mbps
Quantum Fiber in Black Forest, Colorado Springs, CO
Availability:
14.0%
Customer Rating:
(50)
Avg. Download Speed
1,415 Mbps
Quantum Fiber offers Fiber service to 14.0% of Black Forest homes. Across the neighborhood, Quantum Fiber is the only type of service available from the company, with speeds up to 1,415 Mbps, with speeds from 940 Mpbs up to 2,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 940 and as high as 1,000, with an average of 968 Mbps throughout the neighborhood.
Centurylink Fiber in Black Forest, Colorado Springs, CO
Availability:
12.6%
Customer Rating:
(61)
Avg. Download Speed
963 Mbps
Centurylink offers Fiber service to 12.6% of Black Forest homes. Across the neighborhood, Centurylink Fiber has speeds up to 963 Mbps, with speeds from 940 Mpbs up to 1,000 Mbps depending on the address. Upload speeds are symmetrical, meaning they are exactly the same as download speeds for Centurylink Fiber. Centurylink Fiber is rated lower than other types of internet service available in Black Forest from Centurylink in terms of customer satisfaction.
Which Cable Internet Providers are Available in Black Forest?
XFINITY Cable in Black Forest, Colorado Springs, CO
Availability:
38.3%
Customer Rating:
(2026)
Avg. Download Speed
1,608 Mbps
XFINITY from Comcast offers Cable service to 38.3% of Black Forest homes. Across the neighborhood, XFINITY Cable is the only type of service available from the company, with speeds up to 1,608 Mbps, with speeds from 1,200 Mpbs up to 2,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 35 and as high as 250, with an average of 145 Mbps throughout the neighborhood.
Which DSL Internet Providers are Available in Black Forest?
Centurylink DSL in Black Forest, Colorado Springs, CO
Availability:
97.5%
Customer Rating:
(118)
Avg. Download Speed
76 Mbps
Centurylink offers DSL service to 97.5% of Black Forest homes. Across the neighborhood, Centurylink DSL has speeds up to 76 Mbps, with speeds from 10 Mpbs up to 140 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 20, with an average of 8.6 Mbps throughout the neighborhood. Centurylink DSL is rated about the same as other types of internet service available in Black Forest from Centurylink in terms of customer satisfaction.
Which Fixed Wireless and LTE Internet Providers are Available in Black Forest?
Kellin Communications Fixed Wireless in Black Forest, Colorado Springs, CO
Availability:
100.0%
Customer Rating:
(1)
Avg. Download Speed
888 Mbps
Kellin Communications offers Fixed Wireless service to 100.0% of Black Forest homes. Across the neighborhood, Kellin Communications Fixed Wireless is the only type of service available from the company, with speeds up to 888 Mbps, with speeds from 100 Mpbs up to 1,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 50 and as high as 220, with an average of 199 Mbps throughout the neighborhood.
T-Mobile Home Internet Fixed Wireless in Black Forest, Colorado Springs, CO
Availability:
97.2%
Customer Rating:
(322)
Avg. Download Speed
60 Mbps
T-Mobile Home Internet offers Fixed Wireless service to 97.2% of Black Forest homes. Across the neighborhood, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 60 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 11 Mbps throughout the neighborhood.
Verizon Fixed Wireless in Black Forest, Colorado Springs, CO
Availability:
88.3%
Customer Rating:
(350)
Avg. Download Speed
274 Mbps
Verizon offers Fixed Wireless service to 88.3% of Black Forest homes. Across the neighborhood, Verizon Fixed Wireless is the only type of service available from the company, with speeds up to 274 Mbps, with speeds from 25 Mpbs up to 300 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 6.0 and as high as 20, with an average of 19 Mbps throughout the neighborhood.
EarthLink Fixed Wireless in Black Forest, Colorado Springs, CO
Availability:
87.4%
Customer Rating:
(4)
Avg. Download Speed
49 Mbps
EarthLink offers Fixed Wireless service to 87.4% of Black Forest homes. Across the neighborhood, EarthLink Fixed Wireless is the only type of service available from the company, with speeds up to 49 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 8.5 Mbps throughout the neighborhood.
AT&T Fixed Wireless in Black Forest, Colorado Springs, CO
Availability:
87.4%
Customer Rating:
(196)
Avg. Download Speed
49 Mbps
AT&T offers Fixed Wireless service to 87.4% of Black Forest homes. Across the neighborhood, AT&T Fixed Wireless is the only type of service available from the company, with speeds up to 49 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 8.5 Mbps throughout the neighborhood.
Force Broadband Fixed Wireless in Black Forest, Colorado Springs, CO
Availability:
72.2%
Customer Rating:
(0)
Avg. Download Speed
804 Mbps
Force Broadband offers Fixed Wireless service to 72.2% of Black Forest homes. Across the neighborhood, Force Broadband Fixed Wireless has speeds up to 804 Mbps, with speeds from 100 Mpbs up to 2,500 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 40 and as high as 2,500, with an average of 674 Mbps throughout the neighborhood.
USEC Fixed Wireless in Black Forest, Colorado Springs, CO
Availability:
18.6%
Customer Rating:
(0)
Avg. Download Speed
100 Mbps
USEC offers Fixed Wireless service to 18.6% of Black Forest homes. Across the neighborhood, USEC Fixed Wireless is the only type of service available from the company, with speeds up to 100 Mbps
Rise Broadband Fixed Wireless in Black Forest, Colorado Springs, CO
Availability:
15.3%
Customer Rating:
(15)
Avg. Download Speed
48 Mbps
Rise Broadband offers Fixed Wireless service to 15.3% of Black Forest homes. Across the neighborhood, Rise Broadband Fixed Wireless is the only type of service available from the company, with speeds up to 48 Mbps, with speeds from 25 Mpbs up to 50 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 5.0 and as high as 10, with an average of 9.6 Mbps throughout the neighborhood.
Which ISP Should You Choose in Black Forest?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in Black Forest is Kellin Communications.
- The fastest internet provider should be StratusIQ. Considering speed for the money and reliability in speeds, XFINITY from Comcast may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in Black Forest is Kellin Communications.
- HughesNet, Viasat, and Kellin Communications has the broadest coverage in Black Forest, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.
How does Black Forest compare to other cities with a similar population?
To see how Black Forest stacks up on the national level, it’s useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to Black Forest’s A ISP Report Card and 85 / 100 Digital Connectivity Index.
- ISP Report Card: A-
- Digital Connectivity Index: 69 / 100
- ISP Report Card: C
- Digital Connectivity Index: 45 / 100
- ISP Report Card: A-
- Digital Connectivity Index: 73 / 100
- ISP Report Card: A
- Digital Connectivity Index: 79 / 100
- ISP Report Card: B-
- Digital Connectivity Index: 81 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 76 / 100
- ISP Report Card: A-
- Digital Connectivity Index: 79 / 100
- ISP Report Card: B-
- Digital Connectivity Index: 88 / 100
- ISP Report Card: A+
- Digital Connectivity Index: 73 / 100
Customer Reviews
Customer Reviews for Internet Service Providers in Black Forest
Customer Reviews
Dr. D.
Conexon Connect Fiber
March 11, 2026 I just cancelled ConexonConnect because their SERVICE WAS SO LOUSY. Went 4 weeks with their lines down (NO TELEPHONE, NO INTERNET) and repeatedly asked their Technical support (Seth, then Christen, then Albena, then Cameron) to send a serviceman to reconnect me. They didn't send anyone. Even cancelling was difficult. Customer service (Phil, then Natasha, then Brittany, and then Sam) did not do the simple cancellation. Returning to my old provider was cheaper, far less of a headache, and with better service.
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Johnny K
Conexon Connect Fiber
June 14, 2025 I called to set up new service at an address that previously had service with this provider. My first call required a call back that was about 2 hours after my initial call. They gave me an install date that was about 30 days from my request. That is strange since the gentleman I bought the house from used his service and equipment right up until the day I made my request. I actually took his equipment to the UPS drop point as he had a flight to catch. The second call indicated they did not have me as a new customer but a customer with previous service. I was place on hold for more than an hour with no response. When I attempted to leave a voice mail, I was placed back in the loop and told the average wait time was 4 minutes. This is after 1 hour on hold. Now I am waiting/hoping for a call back to set up service. I think I should check my options for other providers. I get pretty good service with my mobile hot spot on my cell phone.
More
A Elbert, CO Customer
Kellin Communications Fixed Wireless
March 20, 2025 Killen Communications is a decent Internet provider. I have used CenturyLink in the past and the download speeds were slower and less reliable than Killen. Killen's proximity may play a part in this but they also are quicker to service their towers. 3 years ago CenturyLink had an issue with with one of their towers and took approximately one week to complete the repairs, leaving me with no option but to rely on mobile data for a full week. Killen is quicker to act on repairs, with outages lasting mostly 1 or 2 days if there is a major issue. Killen also installs the satellite quickly and efficiently. I was able to continue tasks at home while their installers were outside putting up the satellite with no issues. Killen can sometimes be lacking in their customer communication but overall I would recommend their service.
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Johnny K.
Conexon Connect Fiber
September 03, 2024 This review is for Conexon Internet Service. I called to set up new service at an address that previously had service with this provider. My first call required a call back that was about 2 hours after my initial call. They gave me an install date that was about 30 days from my request. That is strange since the gentleman I bought the house from used his service and equipment right up until the day I made my request. I actually took his equipment to the UPS drop point as he had a flight to catch. The second call indicated they did not have me as a new customer but a customer with previous service. I was place on hold for more than an hour with no response. When I attempted to leave a voice mail, I was placed back in the loop and told the average wait time was 4 minutes. This is after 1 hour on hold. Now I am waiting/hoping for a call back to set up service. I think I should check my options for other providers. I get pretty good service with my mobile hot spot on my cell phone. I will be happy to change or delete this review depending on the response from Conexon. Update: I never did get a call back today. I called customer service again and now they tell me that I need to provide evidence that I purchased the house and am the new resident. No mention of that was made when first attempted to set up my service. Now I have to send an email with proof that I bought this house. Then I have to wait 24 to 48 hours to receive a response from Conexon to set up service. The request for evidence that I bought the house seems like an invasion of privacy. At this point, I am considering other providers, even though their services provide less throughput than the advertised Conexon services. Negative 5 stars at this point.
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A Elbert, CO Customer
XFINITY Fiber
November 11, 2023 More
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