10 Best Internet Providers in Brookside, Findlay, OH
Find internet availability by address in Brookside, Findlay, OH
Jump to: Best Internet Provider | Availability Maps | Customer Reviews | Brookside ISP Report Card | Business Internet in Brookside
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Brookside ISP Report Card | A |
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Download Speed for Most Households | 5,067 Mbps |
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Number of Internet Service Providers | 10 |
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Real Brookside Customer Ratings | 4 |
This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.
This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.
Brookside has 10 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Fiber, Cable, Fixed Wireless, and DSL internet are available in the neighborhood. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Brookside.
Brookside overview
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Brookside has 10 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Fiber, Cable, Fixed Wireless, and DSL internet are available in the neighborhood. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Brookside.
Compare Providers Ranked by Coverage, Speed, and Customer Ratings
EarthLink
Connection
Customer Rating
Fiber
DSL
Fixed Wireless
Spectrum
Connection
Customer Rating
Fiber
Cable
AT&T
Connection
Customer Rating
Fiber
DSL
Fixed Wireless
MetroNet
Connection
Customer Rating
Fiber
Above are the top 4 providers in Brookside, Findlay, OH for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your neighborhood.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Brookside ratings may vary and are shown below.
Who is the Best Internet Provider in Brookside, Findlay, OH?
Spectrum is the highest-rated internet provider in Brookside based on 264 Ohio customer reviews, and T-Mobile Home Internet has the highest rating nationwide. The provider information above and the information immediately below can help you decide. Compare provider ratings and review counts above.
The chart and table below show average customer ratings from customers in Brookside, Ohio, and customers throughout the country.
Top Rated Internet Providers in Brookside
Local, State, and National Ratings for all Brookside Internet Providers
| ISP / Tech Type | Brookside Overall | Ohio Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| Spectrum | (2) | (187) | (1881) | View Plans | ||
| AT&T | (1) | (51) | (1007) | View Plans | ||
| T-Mobile Home Internet |  (0) |  (13) | (322) | View Plans | ||
| MetroNet | (0) |  (1) | (75) | View Plans | ||
| Verizon | (0) | (7) | (783) | View Plans | ||
| Amplex Internet | (0) | (3) | (3) | View Plans | ||
| HughesNet | (0) |  (1) |  (24) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) |  (12) | View Plans | ||
| HDER Link | (0) | (0) | (0) | View Plans | ||
| QualStar Communications | (0) | (2) | (2) | View Plans | ||
| Community Fiber Solutions | (0) | (0) | (0) | View Plans |
Based on 264 reviews from Ohio internet customers, Spectrum is the best internet service provider for Brookside residents. Spectrum was rated at an average of 3.35 out of 5 in our report for overall customer satisfaction. AT&T wins for second-place in Ohio, with 3.00 out of 5 stars and 99.7% coverage in Brookside.
At a national level, based on 4088 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.04 out of 5.
Which Providers are Available at my Home in Brookside?
a different provider.
Coverage map for each provider in Brookside, Findlay
- MetroNet - fiber coverage map
- EarthLink - fiber coverage map
- AT&T - fiber coverage map
- Spectrum - cable coverage map
- Community Fiber Solutions - fixed wireless coverage map
- QualStar Communications - fixed wireless coverage map
- Verizon - fixed wireless coverage map
- HDER Link - fixed wireless coverage map
- EarthLink - fixed wireless coverage map
- AT&T - fixed wireless coverage map
- EarthLink - dsl coverage map
- AT&T - dsl coverage map
- T-Mobile Home Internet - fixed wireless coverage map
- Amplex Internet - fixed wireless coverage map
- Spectrum - fiber coverage map
Speeds and coverage vary within the neighborhood, and sometimes even from block to block. The map shows speeds per provider and where each provider is available.
Who is the Fastest Internet Provider in Brookside?
According to unbiased feedback from real internet customers in the neighborhood, they reported being happiest with speeds provided by Spectrum. On the other hand, based on data provided by the internet providers to the FCC, MetroNet should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.
Data Reported to FCC by ISPs: Average Maximum Available in Brookside
| ISP / Tech Type | Max Advertised Speed | ||
|---|---|---|---|
| MetroNet | 5,120 Mbps | ||
| AT&T | 5,000 Mbps | ||
| EarthLink | 5,000 Mbps | ||
| Spectrum | 1,000 Mbps | ||
| HDER Link | 500 Mbps | ||
| QualStar Communications | 500 Mbps | ||
| Community Fiber Solutions (CFS) | 400 Mbps | ||
| Verizon | 300 Mbps | ||
| Amplex Internet | 100 Mbps | ||
| T-Mobile Home Internet | 100 Mbps | ||
| Viasat | 100 Mbps | ||
| HughesNet | 25 Mbps |
Customer Ratings for Internet Provider Speeds in Brookside
| ISP / Tech Type | Brookside Speed | Ohio Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| Spectrum | (2) | (187) | (1881) | View Plans | ||
| AT&T | (1) | (51) | (1007) | View Plans | ||
| MetroNet | (0) | (1) | (75) | View Plans | ||
| T-Mobile Home Internet | (0) | (13) | (322) | View Plans | ||
| Verizon | (0) | (7) | (783) | View Plans | ||
| Amplex Internet | (0) | (3) | (3) | View Plans | ||
| HughesNet | (0) | (1) | (24) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| HDER Link | (0) | (0) | (0) | View Plans | ||
| QualStar Communications | (0) | (2) | (2) | View Plans | ||
| Community Fiber Solutions | (0) | (0) | (0) | View Plans |
Based on data reported by Brookside ISPs to the FCC, the fastest speeds in the neighborhood are available through MetroNet. The company offers speeds up to 5,120 Mbps in Brookside. Therefore, the average customer can get up to 5,120 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.
However, actual customers in the neighborhood rated their satisfaction with internet speed highest with Spectrum. This indicates Spectrum reliably delivers speeds expected by the customer based on the plan they are paying for.
Who is the Cheapest Internet Provider in Brookside?
Ohio customers rate Spectrum as the cheapest internet service provider in state. Data comes from customers in the state rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
Spectrum received a local rating of 3.00 out of 5, which is lower than the average across all internet providers in the country. AT&T is rated in second place for affordability by the company’s Brookside customers with an average price rating of 3.00 out of 5.
The chart and graph below show how customers in Brookside, Ohio, and the United States rated the affordability of their internet service.
Rated Affordability in Brookside
| ISP / Tech Type | Brookside Affordability | Ohio Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| AT&T | (1) | (51) | (1007) | View Plans | ||
| Spectrum | (2) | (187) | (1881) | View Plans | ||
| T-Mobile Home Internet | (0) | (13) | (322) | View Plans | ||
| Verizon | (0) | (7) | (783) | View Plans | ||
| MetroNet | (0) | (1) | (75) | View Plans | ||
| Amplex Internet | (0) | (3) | (3) | View Plans | ||
| HughesNet | (0) |  (1) | (24) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| HDER Link | (0) | (0) | (0) | View Plans | ||
| QualStar Communications | (0) | (2) | (2) | View Plans | ||
| Community Fiber Solutions | (0) | (0) | (0) | View Plans |
Brookside Internet Health Assessment
ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the neighborhood and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for Brookside below, including the metrics used and how Brookside compares to the rest of Findlay and nation.
| Metric
(hover for details)
|
Brookside | Ohio | USA | ||
|---|---|---|---|---|---|
| Fiber Availability Percent The percentage of households in Brookside that have a Fiber internet connection available to their home. | 98.39% | 88.76% | 71.53% | ||
| Average Download SpeedThe maximum download speed most households can get on average. This is measured by availability in a block group and weighted by the population in that area. | 5,067 Mbps | 4,769 Mbps | 3,583 Mbps | ||
| Provider CountThe number of providers available for most people. This is a weighted average by block rather than a total for Brookside. | 12.2 | 11.9 | 7.1 |
| Average Household SizeA larger household size in a neighborhood indicates that there will be a greater need for bandwidth due to simultaneous usage, multiple devices, and network congestion. | 2.4 | 2.3 | 2.7 | ||
| Work From Home PercentA higher percent of the population working from home indicates bandwidth requirements being more widely needed rather than consolidated to commercial portions of the city. | 10% | 12% | 15% | ||
| Households with DevicesA higher percentage of households with computing devices in the home indicates a higher level of infrastructure needed to support those households. | 97% | 97% | 96% | ||
| Households with InternetA higher percentage of households with internet indicates a higher need for usage and connectivity in people’s daily lives. | 93% | 92% | 91% | ||
| Households with BroadbandA higher percentage of households with a broadband connection (defined as speeds above 25 Mbps) indicates heavier usage needs within these households. | 82% | 80% | 76% | ||
| Broadband Usage vs. AvailabilityThis measures what percentage of households who have a broadband connection to their home actually have an active subscription to that service. | 82% | 81% | 77% |
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
Brookside ISP Report Card & Digital Connectivity Index
The ISP Report Card in Brookside is A, which is much better than other neighborhoods. The local demand for broadband internet connectivity in Brookside is high with a score of 66 / 100 in our Digital Connectivity Index. This means that internet service providers operating in Brookside have done a good job meeting the needs of its residents.
The Brookside ISP Report Card evaluates the neighborhood on availability and speed metrics compared to other neighborhoods in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a neighborhood needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.
93% of Brookside households have an internet connection despite having 99.66% availability. 82% of households have fiber, cable, or DSL, 3% have satellite, 0% are still on dial-up, and 0% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.
As you can see in the table above, while 82% of households have a broadband connection such as fiber, cable or DSL available to their home, 82% subscribe to it. A very large amount of Brookside residents are taking advantage of the available internet infrastructure.
For more details, please visit our ISP Report Card and Digital Connectivity Index pages.
How do Neighboring Neighborhoods Compare to Brookside?
- ISP Report Card: A
- Digital Connectivity Index: 65 / 100
- ISP Report Card: C+
- Digital Connectivity Index: 67 / 100
- ISP Report Card: A+
- Digital Connectivity Index: 76 / 100
- ISP Report Card: A
- Digital Connectivity Index: 50 / 100
- ISP Report Card: A
- Digital Connectivity Index: 67 / 100
- ISP Report Card: B
- Digital Connectivity Index: 44 / 100
- ISP Report Card: A
- Digital Connectivity Index: 57 / 100
- ISP Report Card: A
- Digital Connectivity Index: 51 / 100
- ISP Report Card: A-
- Digital Connectivity Index: 52 / 100
How Much Speed does a Brookside Household Need?
Higher speed is typically preferred, but that comes at a higher price. The average size of a household in Brookside is 2.4, which is larger than the Findlay average of 2.3 and smaller than the national average of 2.7. Brookside’s average household income is $64,339 which is about average for the Findlay average of $80,554 and lower than the national average of $93,246. Homes with fewer people living in them and with lower incomes tend to indicate fewer devices being used less often.
Brookside also has 15% of its population enrolled in school between the 6th grade and college level, this is higher than the Findlay average of 15%. Additionally, 10% of residents work from home, which is lower than the 12% of residents in Findlay who work from home. This and other factors you can see above show us that the community of Brookside has a high need for internet connectivity and speeds.
Compared to the rest of the country, Brookside households are more technology-engaged. 97% of households have some sort of computing device, 86% have desktops or laptops in the home, and 93% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.
Which Fiber Internet Providers are Available in Brookside?
MetroNet Fiber in Brookside, Findlay, OH
Availability:
98.4%
Customer Rating:
(73)
Avg. Download Speed
5,120 Mbps
MetroNet offers Fiber service to 98.4% of Brookside homes. Across the neighborhood, MetroNet Fiber is the only type of service available from the company, with speeds up to 5,120 Mbps
EarthLink Fiber in Brookside, Findlay, OH
Availability:
46.3%
Customer Rating:
(6)
Avg. Download Speed
5,000 Mbps
EarthLink offers Fiber service to 46.3% of Brookside homes. Across the neighborhood, EarthLink Fiber has speeds up to 5,000 Mbps
AT&T Fiber in Brookside, Findlay, OH
Availability:
46.3%
Customer Rating:
(516)
Avg. Download Speed
5,000 Mbps
AT&T offers Fiber service to 46.3% of Brookside homes. Across the neighborhood, AT&T Fiber has speeds up to 5,000 Mbps
Spectrum Fiber in Brookside, Findlay, OH
Availability:
2.0%
Customer Rating:
(199)
Avg. Download Speed
1,000 Mbps
Spectrum offers Fiber service to 2.0% of Brookside homes. Across the neighborhood, Spectrum Fiber has speeds up to 1,000 Mbps
Which Cable Internet Providers are Available in Brookside?
Spectrum Cable in Brookside, Findlay, OH
Availability:
99.7%
Customer Rating:
(1681)
Avg. Download Speed
1,000 Mbps
Spectrum offers Cable service to 99.7% of Brookside homes. Across the neighborhood, Spectrum Cable has speeds up to 1,000 Mbps
Which DSL Internet Providers are Available in Brookside?
EarthLink DSL in Brookside, Findlay, OH
Availability:
99.7%
Customer Rating:
(5)
Avg. Download Speed
67 Mbps
EarthLink offers DSL service to 99.7% of Brookside homes. Across the neighborhood, EarthLink DSL has speeds up to 67 Mbps, with speeds from 10 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 20, with an average of 15 Mbps throughout the neighborhood. EarthLink DSL is rated higher than other types of internet service available in Brookside from EarthLink in terms of customer satisfaction.
AT&T DSL in Brookside, Findlay, OH
Availability:
99.7%
Customer Rating:
(295)
Avg. Download Speed
67 Mbps
AT&T offers DSL service to 99.7% of Brookside homes. Across the neighborhood, AT&T DSL has speeds up to 67 Mbps, with speeds from 10 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 20, with an average of 15 Mbps throughout the neighborhood. AT&T DSL is rated about the same as other types of internet service available in Brookside from AT&T in terms of customer satisfaction.
Which Fixed Wireless and LTE Internet Providers are Available in Brookside?
Verizon Fixed Wireless in Brookside, Findlay, OH
Availability:
99.6%
Customer Rating:
(350)
Avg. Download Speed
272 Mbps
Verizon offers Fixed Wireless service to 99.6% of Brookside homes. Across the neighborhood, Verizon Fixed Wireless is the only type of service available from the company, with speeds up to 272 Mbps, with speeds from 25 Mpbs up to 300 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 6.0 and as high as 20, with an average of 19 Mbps throughout the neighborhood.
Community Fiber Solutions Fixed Wireless in Brookside, Findlay, OH
Availability:
99.3%
Customer Rating:
(0)
Avg. Download Speed
400 Mbps
Community Fiber Solutions (CFS) offers Fixed Wireless service to 99.3% of Brookside homes. Across the neighborhood, Community Fiber Solutions Fixed Wireless is the only type of service available from the company, with speeds up to 400 Mbps
QualStar Communications Fixed Wireless in Brookside, Findlay, OH
Availability:
99.3%
Customer Rating:
(1)
Avg. Download Speed
279 Mbps
QualStar Communications offers Fixed Wireless service to 99.3% of Brookside homes. Across the neighborhood, QualStar Communications Fixed Wireless is the only type of service available from the company, with speeds up to 279 Mbps, with speeds from 25 Mpbs up to 500 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 5.0 and as high as 100, with an average of 56 Mbps throughout the neighborhood.
EarthLink Fixed Wireless in Brookside, Findlay, OH
Availability:
99.0%
Customer Rating:
(4)
Avg. Download Speed
70 Mbps
EarthLink offers Fixed Wireless service to 99.0% of Brookside homes. Across the neighborhood, EarthLink Fixed Wireless has speeds up to 70 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 13 Mbps throughout the neighborhood.
AT&T Fixed Wireless in Brookside, Findlay, OH
Availability:
99.0%
Customer Rating:
(196)
Avg. Download Speed
70 Mbps
AT&T offers Fixed Wireless service to 99.0% of Brookside homes. Across the neighborhood, AT&T Fixed Wireless has speeds up to 70 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 13 Mbps throughout the neighborhood.
T-Mobile Home Internet Fixed Wireless in Brookside, Findlay, OH
Availability:
98.5%
Customer Rating:
(322)
Avg. Download Speed
51 Mbps
T-Mobile Home Internet offers Fixed Wireless service to 98.5% of Brookside homes. Across the neighborhood, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 51 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 8.8 Mbps throughout the neighborhood.
HDER Link Fixed Wireless in Brookside, Findlay, OH
Availability:
98.0%
Customer Rating:
(0)
Avg. Download Speed
103 Mbps
HDER Link offers Fixed Wireless service to 98.0% of Brookside homes. Across the neighborhood, HDER Link Fixed Wireless is the only type of service available from the company, with speeds up to 103 Mbps, with speeds from 100 Mpbs up to 500 Mbps depending on the address. Upload speeds are symmetrical, meaning they are exactly the same as download speeds for HDER Link Fixed Wireless.
Amplex Internet Fixed Wireless in Brookside, Findlay, OH
Availability:
32.9%
Customer Rating:
(1)
Avg. Download Speed
100 Mbps
Amplex Internet offers Fixed Wireless service to 32.9% of Brookside homes. Across the neighborhood, Amplex Internet Fixed Wireless is the only type of service available from the company, with speeds up to 100 Mbps
Which ISP Should You Choose in Brookside?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in Brookside is Spectrum.
- The fastest internet provider should be MetroNet. Considering speed for the money and reliability in speeds, Spectrum may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in Brookside is Spectrum.
- Viasat, Spectrum, HughesNet, EarthLink, and AT&T has the broadest coverage in Brookside, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.
How does Brookside compare to other cities with a similar population?
To see how Brookside stacks up on the national level, it’s useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to Brookside’s A ISP Report Card and 66 / 100 Digital Connectivity Index.
- ISP Report Card: A-
- Digital Connectivity Index: 68 / 100
- ISP Report Card: A+
- Digital Connectivity Index: 62 / 100
- ISP Report Card: C
- Digital Connectivity Index: 83 / 100
- ISP Report Card: A
- Digital Connectivity Index: 75 / 100
- ISP Report Card: A-
- Digital Connectivity Index: 68 / 100
- ISP Report Card: C+
- Digital Connectivity Index: 80 / 100
- ISP Report Card: C
- Digital Connectivity Index: 67 / 100
- ISP Report Card: B-
- Digital Connectivity Index: 86 / 100
- ISP Report Card: A
- Digital Connectivity Index: 82 / 100
Customer Reviews
Customer Reviews for Internet Service Providers in Brookside
Customer Reviews
An Ohio Customer
Spectrum Cable
November 15, 2025 While I understand that Spectrum is limited since there's no fiber in my area, they don't seem to do anything beyond the bare minimum. Download speeds, while consistent, are far too low for what I am paying. Upload speeds are especially low. Previously, I had AT&T fiber internet for a lower price with double the download speed, as well as equal upload speed. For what I am paying for Spectrum, I would expect at least gigabit download speeds with upload speeds around 500mbits. One area where I will give Spectrum credit is reliability. I can count on one hand the number of times I've lost internet service in the last three years. There also appears to be no major throttling, which is sometimes an issue with other providers during peak hours. Overall, I find Spectrum to be adequate. With lower prices, I would feel comfortable rating them as good.
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Glen H
XFINITY Cable
June 12, 2023 The service over the phone is very good. Also, the installers are fast and very helpful. I have appreciated the couple of times that I needed help over the phone with resetting my cable modem too. The cost of my internet is very modest for the speed as well.
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Reilly M
AT&T Fiber
January 28, 2023 More
Amanda T
Spectrum Fiber
January 18, 2023 While Spectrum tends to get a bad name from some, I have yet to have a poor experience. Inf fact, they have saved me money not just on internet, but on my mobile phone as well. I switched over from Verizon and save over $100 per month. The process was super easy, and their customer service was very helpful and friendly. Highly recommended.
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Hannah D
Omni Fiber
August 30, 2026 The most pathetic and worthless piece of shit company there is. My partner and I purchased our first home at the beginning of August and I called to set up Omni fiber (I work from home). The initial conversation went great - lady said it had already been set up in my area and we scheduled an appointment for a tech to come out and connect equipment. She said it would be a max 30 minute appointment. That call was on a Thursday and she scheduled the appointment for Sunday 2-5pm. I received texts to confirm the appointment however Sunday rolled around and no one showed up, texted, called or communicated. Until 8:45pm rolled around when I received a text saying he was on his way and could explain the delay. He showed up, walked around to look at something’s and said he couldn’t do anything because it has been disconnected and a bore would need to be made in our driveway/yard. He said I’d get a text in a few days. A week later I received a text that said I could call to reschedule the final installation appointment however a bore had not been made, there were still flags in my yard. I called anyway and was told a bore wasn’t needed as they did an aerial install with some cables or wires that ran to my house. Ok fine, the soonest available final install was an entire week out. That time comes and a lousy asshole named Castro shows up and is hanging out in our front yard, leaned up against our tree on the phone having a grand time laughing. 45 minutes go by and he finally starts working. An hour in and I realize his truck is no longer out front, he just left. I checked the backyard and his equipment was left in my grass. 45 minutes go by and he calls to say he has to go to a near by town to see if he can meet up with someone who has a router and modem because he didn’t have them. I asked him how the fuck he showed up for this installation without the 2 most needed pieces of equipment to finish the job? Anyway, he calls 20 minutes later and states they don’t have it either and he’d be back in the morning 9-10am to finish. I called immediately and spoke with someone who took all the information and said they escalated to a supervisor who’d call me back within 20 minutes. I waited an hour, no call. Go fucking figure. So I called back. Spoke with another individual who got me over to a supervisor immediately. A worthless one of course who said she “didn't know” to everything but she did make notes and sent them over for someone to call me asap the next morning. 9:30am following morning a manager calls me and says the tech will for sure be back out between 11am-2pm. I told her he said he’d be out between 9-10am? She said 11am-2pm was soonest available for him to return. 2:30pm and no one fucking showed. I called completely unhinged at this point and made it known if someone didn’t get out here and complete this job today, their equipment would be in the middle of the road and they could come pick it up then. From 2:30pm-5pm I was on the phone with an individual named Krista who was just as upset at my situation as I was and was willing to do whatever to help, something none of the other employees even attempted. I was on hold for quite awhile several times but I told her as long as there was a resolution, I’d stay on hold however long necessary. Eventually she reached dispatch and managers who were working to figure out the situation and get the job completed same day. There was no explanation or accountability for no one showing from 11am-2pm but she finally told me someone was on the way (20mins max). I waited and then got a call from a different lady at Omni who said the tech was outside waiting for me and she didn’t want me to miss him. I went outside and no one was there. She deeply apologized as their entire team knew about my situation as that point and checked his location. He was 2 blocks or streets away. She said she updated him and he’d be there in 5. No one fucking SHOWED!!!! I have these motherfuckers and hour before I called back and somehow reached Krista again who immediately reached back out to dispatch. She stayed on the phone with my until a different tech was in my driveway which took about 30 minutes. She had put in a request that a manager call me to speak with me about the entire situation. Didn’t ever get a call? Of course not because this is a company full of bitches who don’t want the confrontation or to take accountability or explain their bullshit. I did however tell them I would NOT be paying for the first 3 months after dealing with this and if they couldn’t accept that, to come get their shit and I’d go with a different company. I explained how much time they wasted of mine so I’d be wasting their money. She put in to give me 3 months free. A guy named John came out and finished the job. When places do shit like this to people, they have no fucking clue what issues they’re causing. Buying a first home and moving is stressful enough, on top of it I work from home and needed service asap.
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