Best Internet Providers in Franklin, WV
All 6 providers, ranked by coverage, speed and customer ratings
Find internet availability by address in Franklin, WV
Franklin has 6 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Cable, Fiber, DSL, and Fixed Wireless internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Franklin.
Ranks compare Franklin with the 15,682 US towns of 1,000 to 9,999 people, the tiers of our fastest-cities rankings.
The Best Internet in Franklin, WV at a Glance
Franklin Internet Providers, Ranked by Coverage, Speed and Customer Ratings
Frontier
Connection
Customer Rating
DSL
Shentel
Connection
Customer Rating
Cable
Spruce Knob Seneca Rocks Telephone
Connection
Customer Rating
Fiber
EarthLink
Connection
Customer Rating
Fixed Wireless
Providers with less than 1% coverage in this city are excluded from the list. To see if one of these providers is available at your home, please use the address search above.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Franklin ratings may vary and are shown below.
Who is the Best Internet Provider in Franklin, WV?
T-Mobile Home Internet is the best internet provider in Franklin based on West Virginia customer satisfaction ratings and reviews. Based on our extensive and unbiased survey, T-Mobile Home Internet had the best reviews at the local, state, and national levels versus all available providers in Franklin, making it a solid recommendation among providers with reviews. T-Mobile Home Internet is an option for 89.07% of the city.
Click here to get T-Mobile Home Internet
or call 1-833-601-2935
Which Providers are Available at my Home in Franklin?
Coverage changes block by block. Pick a provider and a technology to see where its service reaches: the darker the area, the larger the share of homes it covers. For your exact address, use the address search above.
How Franklin Compares to Places Its Size
Franklin's report card score is in the bottom 30% and its connectivity index is in the bottom 18%.
| Measure | Franklin | Rank among US towns of 1,000 to 9,999 people | Pendleton County | West Virginia | US | Leader |
|---|---|---|---|---|---|---|
| ISP Report Card inputs: what providers offer here | ||||||
| Fiber availability | 84.2% | top 43% | 86.7% | 59.9% | 71.5% | 1,056 places at 100.0% |
| Average top speed | 941 Mbps | bottom 18% | 538 Mbps | 3,962 Mbps | 3,486 Mbps | Collegedale, TN and Lakesite, TN and 2 more (25,000 Mbps) |
| Providers at a typical address | 4.4 | bottom 27% | 2.8 | 5.4 | 7.1 | McLendon-Chisholm, TX (14.2) |
| Connectivity index inputs: how much households need and use the internet | ||||||
| People per household | 2.2 | bottom 17% | 2.5 | 2.4 | 2.7 | St. George, GA (6.2) |
| Workers who work from home | 12% | top 34% | 11% | 10% | 15% | Indian Springs, NV (76%) |
| Homes with a computer, tablet or phone | 87% | bottom 11% | 86% | 92% | 96% | 515 places at 100% |
| Homes with internet | 74% | bottom 6% | 80% | 87% | 91% | 115 places at 100% |
| Homes on fiber, cable or DSL | 62% | bottom 40% | 63% | 70% | 76% | Bunkerville, NV and Fort Myer, VA and 3 more (100%) |
| More about the households here | ||||||
| Homes with a desktop or laptop | 65% | bottom 21% | 69% | 71% | 81% | 12 places at 100% |
| Median household income | $54,415 | bottom 15% | $61,613 | $65,649 | $93,246 | 16 places at $250,001 |
| Residents in school (6th grade to college) | 8% | bottom 11% | 7% | 14% | 16% | University Park, PA (95%) |
Fiber reaches 84.2% of homes in Franklin, against 86.7% across Pendleton County and 59.9% across West Virginia. Households in Franklin are smaller than the US average (2.2 people against 2.7); 12% of workers work from home (US 15%); and the median household income is $54,415 (US $93,246).
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
Fiber, 5G, Cable and DSL Internet in Franklin
Which Fiber Internet Providers are Available in Franklin?
Spruce Knob Seneca Rocks Telephone Fiber in Franklin, WV
Availability:
84.2%
Customer Rating:
(0)
Avg. Download Speed
250 Mbps
Spruce Knob Seneca Rocks Telephone offers Fiber service to 84.2% of Franklin homes. Across the city, Spruce Knob Seneca Rocks Telephone Fiber is the only type of service available from the company, with speeds up to 250 Mbps
Which Fixed Wireless and LTE Internet Providers are Available in Franklin?
T-Mobile Home Internet Fixed Wireless in Franklin, WV
Availability:
89.1%
Customer Rating:
(342)
Avg. Download Speed
25 Mbps
T-Mobile Home Internet offers Fixed Wireless service to 89.1% of Franklin homes. Across the city, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 25 Mbps
EarthLink Fixed Wireless in Franklin, WV
Availability:
37.6%
Customer Rating:
(4)
Avg. Download Speed
25 Mbps
EarthLink offers Fixed Wireless service to 37.6% of Franklin homes. Across the city, EarthLink Fixed Wireless is the only type of service available from the company, with speeds up to 25 Mbps
AT&T Fixed Wireless in Franklin, WV
Availability:
37.6%
Customer Rating:
(205)
Avg. Download Speed
25 Mbps
AT&T offers Fixed Wireless service to 37.6% of Franklin homes. Across the city, AT&T Fixed Wireless is the only type of service available from the company, with speeds up to 25 Mbps
Which Cable Internet Providers are Available in Franklin?
Shentel Cable in Franklin, WV
Availability:
90.1%
Customer Rating:
(24)
Avg. Download Speed
1,000 Mbps
Shentel offers Cable service to 90.1% of Franklin homes. Across the city, Shentel Cable is the only type of service available from the company, with speeds up to 1,000 Mbps
Which DSL Internet Providers are Available in Franklin?
Frontier DSL in Franklin, WV
Availability:
91.5%
Customer Rating:
(58)
Avg. Download Speed
56 Mbps
Frontier Communications offers DSL service to 91.5% of Franklin homes. Across the city, Frontier DSL is the only type of service available from the company, with speeds up to 56 Mbps, with speeds from 10 Mpbs up to 115 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 7.0, with an average of 3.4 Mbps throughout the city.
Internet in Franklin by Neighborhood and ZIP Code
Franklin has 1 ZIP code with its own page. Each row links to that place’s page.
Neighborhoods in Franklin
| Neighborhood | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|
ZIP codes in Franklin
| ZIP code | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| 26807 | 2,559 | 87.9% | 728 Mbps | 3.7 | C- | 37/100 |
How Franklin Compares to Nearby Places
The 10 places nearest to Franklin that have their own pages are all within 8 miles. Among them, Zigler has the most homes with fiber (100.0%) and Deer Run the fewest (6.9%); Franklin has 84.2%.
| Place | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| Franklin (this page) | 1,162 | 84.2% | 941 Mbps | 4.4 | C | 31/100 |
| Brandywine | 513 | 81.7% | 417 Mbps | 2.6 | D+ | 47/100 |
| Propstburg | 295 | 93.2% | 238 Mbps | 2.4 | C- | 49/100 |
| Riverton | 248 | 100.0% | 250 Mbps | 1.1 | C- | 41/100 |
| Ruddle | 230 | 92.2% | 1,050 Mbps | 4.3 | C+ | 47/100 |
| Zigler | 211 | 100.0% | 250 Mbps | 2.3 | C | 36/100 |
| Mitchell | 206 | 100.0% | 982 Mbps | 4.4 | B- | 66/100 |
| Oak Flat | 169 | 98.2% | 534 Mbps | 3.5 | C | 34/100 |
| Onego | 143 | 100.0% | 250 Mbps | 2.9 | C | 58/100 |
| Entry | 138 | 100.0% | 734 Mbps | 4.7 | C+ | 38/100 |
| Deer Run | 101 | 6.9% | 75 Mbps | 1.3 | D- | 41/100 |
Who is the Fastest Internet Provider in Franklin?
According to unbiased feedback from real internet customers, they reported being happiest with speeds provided by AT&T. On the other hand, based on data provided by the internet providers to the FCC, Shentel should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.
Data Reported to FCC by ISPs: Average Maximum Available in Franklin
| Shentel | 1,000 |
|---|---|
| Spruce Knob Seneca Rocks Telephone | 250 |
| Frontier Communications | 115 |
| Viasat | 100 |
| HughesNet | 25 |
| T-Mobile Home Internet | 25 |
| AT&T | 25 |
| EarthLink | 25 |
How fast is your internet?
Test your connection here and see it next to the speeds providers advertise in Franklin. It takes about 20 seconds and, on a fast line, can move a few hundred MB of data.
Customer Ratings for Franklin Internet Providers
Based on 19 reviews from West Virginia internet customers, T-Mobile Home Internet is the best internet service provider for Franklin residents. T-Mobile Home Internet was rated at an average of 5.00 out of 5 in our report for overall customer satisfaction. Shentel wins for second-place in West Virginia, with 3.71 out of 5 stars and 90.1% coverage in Franklin.
At a national level, based on 1620 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.02 out of 5.
Local, State, and National Ratings for all Franklin Internet Providers
The table below shows average customer ratings from customers in Franklin, West Virginia, and customers throughout the country.
| ISP / Tech Type | Franklin Overall | West Virginia Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| T-Mobile Home Internet | (0) |  (1) | (342) | View Plans | ||
| Shentel | (0) | (7) | (35) | View Plans | ||
| AT&T | (0) |  (2) | (1051) | View Plans | ||
| Frontier | (0) | (9) | (177) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) |  (12) | View Plans | ||
| Spruce Knob Seneca Rocks Telephone | (0) | (0) | (0) | View Plans |
Customer Ratings for Internet Provider Speeds in Franklin
Based on data reported by Franklin ISPs to the FCC, the fastest speeds in the city are available through Shentel. The company offers speeds up to 1,000 Mbps in Franklin. Therefore, the average customer can get up to 1,000 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.
However, actual customers rated their satisfaction with internet speed highest with AT&T. This indicates AT&T reliably delivers speeds expected by the customer based on the plan they are paying for.
| ISP / Tech Type | Franklin Speed | West Virginia Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| Shentel | (0) | (7) | (35) | View Plans | ||
| AT&T | (0) |  (2) | (1051) | View Plans | ||
| T-Mobile Home Internet | (0) | (1) | (342) | View Plans | ||
| Frontier | (0) | (9) | (177) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| Spruce Knob Seneca Rocks Telephone | (0) | (0) | (0) | View Plans |
Who is the Cheapest Internet Provider in Franklin?
Of the providers in Franklin, customers rate T-Mobile Home Internet the best for price. Data comes from customers rating their satisfaction with pricing: in Franklin where enough of them have reviewed a provider, otherwise across West Virginia or the country. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
T-Mobile Home Internet is rated 5.00 out of 5 for price, which is much higher than the average across all internet providers in the country. AT&T is rated second for affordability, with an average price rating of 3.00 out of 5.
The table below shows how customers in Franklin, West Virginia, and the United States rated the affordability of their internet service.
Rated Affordability in Franklin
| ISP / Tech Type | Franklin Affordability | West Virginia Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| T-Mobile Home Internet | (0) | (1) | (342) | View Plans | ||
| Shentel | (0) | (7) | (35) | View Plans | ||
| AT&T | (0) | (2) | (1051) | View Plans | ||
| Frontier | (0) | (9) | (177) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| Spruce Knob Seneca Rocks Telephone | (0) | (0) | (0) | View Plans |
Customer Reviews for Internet Service Providers in West Virginia
Customer Reviews
ISPReports User
Optimum
August 18, 2026 The service rips people off. been customer for many years,had bad box ,was told to go buy another one .Finally someone came replaced it after many months. Paid for services never didnt get.Company never took charges off.
James W.
Optimum Cable
June 01, 2026 Yes. My provider has had a history of poor customer service for years. No matter who happened to buy out the current company and go under a new brand name, the customer service was still severely flawed. But, in the past year, I have noticed that they are finally starting to make great strides in the way that they deal with their customer base. Better late than never, I guess.
A Triadelphia, WV Customer
XFINITY Cable
May 25, 2026 A Morgantown, WV Customer
AT&T DSL
May 06, 2026 A Williamson, WV Customer
Optimum Cable
May 06, 2026 Rate your provider
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Which ISP Should You Choose in Franklin?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in Franklin is T-Mobile Home Internet.
- The fastest internet provider should be Shentel. Considering speed for the money and reliability in speeds, AT&T may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in Franklin is T-Mobile Home Internet.
- Viasat, HughesNet, and Frontier Communications has the broadest coverage in Franklin, available to 91.5% of homes, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.