Best Internet Providers in Gem, WV
All 5 providers, ranked by coverage, speed and customer ratings
Find internet availability by address in Gem, WV
Gem has 5 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Cable, DSL, and Fixed Wireless internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 3 available internet technologies in Gem.
Ranks compare Gem with the 31,388 US places under 1,000 people, the tiers of our fastest-cities rankings.
The Best Internet in Gem, WV at a Glance
Gem Internet Providers, Ranked by Coverage, Speed and Customer Ratings
Shentel
Connection
Customer Rating
Cable
Frontier
Connection
Customer Rating
DSL
T-Mobile Home Internet
Connection
Customer Rating
Fixed Wireless
Micrologic
Connection
Customer Rating
Fixed Wireless
Providers with less than 1% coverage in this city are excluded from the list. To see if one of these providers is available at your home, please use the address search above.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Gem ratings may vary and are shown below.
Who is the Best Internet Provider in Gem, WV?
T-Mobile Home Internet is the highest-rated internet provider in Gem based on 18 West Virginia customer reviews, and T-Mobile Home Internet has the highest rating nationwide. The provider information above and the information immediately below can help you decide. Compare provider ratings and review counts above.
Click here to get T-Mobile Home Internet
or call 1-833-601-2935
Which Providers are Available at my Home in Gem?
Coverage changes block by block. Pick a provider and a technology to see where its service reaches: the darker the area, the larger the share of homes it covers. For your exact address, use the address search above.
How Gem Compares to Places Its Size
Gem's report card score is in the bottom 27% and its connectivity index is in the top 50%.
| Measure | Gem | Rank among US places under 1,000 people | Braxton County | West Virginia | US | Leader |
|---|---|---|---|---|---|---|
| ISP Report Card inputs: what providers offer here | ||||||
| Fiber availability | 0.0% | bottom 22% | 1.1% | 59.9% | 71.5% | 6,946 places at 100.0% |
| Average top speed | 1,884 Mbps | top 22% | 1,100 Mbps | 3,962 Mbps | 3,486 Mbps | Fairmount, TN and Falling Water, TN and 5 more (25,000 Mbps) |
| Providers at a typical address | 3.7 | bottom 43% | 4 | 5.4 | 7.1 | Los Prados, PR (15.1) |
| Connectivity index inputs: how much households need and use the internet | ||||||
| People per household | 2.3 | bottom 36% | 2.6 | 2.4 | 2.7 | Paguate, NM (13.4) |
| Workers who work from home | 3% | bottom 13% | 10% | 10% | 15% | Boys Town, NE (100%) |
| Homes with a computer, tablet or phone | 90% | bottom 34% | 87% | 92% | 96% | 1,494 places at 100% |
| Homes with internet | 89% | top 34% | 81% | 87% | 91% | 370 places at 100% |
| Homes on fiber, cable or DSL | 70% | top 25% | 53% | 70% | 76% | 23 places at 100% |
| More about the households here | ||||||
| Homes with a desktop or laptop | 58% | bottom 16% | 57% | 71% | 81% | 72 places at 100% |
| Median household income | $44,352 | bottom 9% | $49,425 | $65,649 | $93,246 | 22 places at $250,001 |
| Residents in school (6th grade to college) | 17% | top 13% | 10% | 14% | 16% | University at Buffalo, NY (100%) |
Fiber reaches 0.0% of homes in Gem, against 1.1% across Braxton County and 59.9% across West Virginia. Households in Gem are smaller than the US average (2.3 people against 2.7); 3% of workers work from home (US 15%); and the median household income is $44,352 (US $93,246).
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
Fiber, 5G, Cable and DSL Internet in Gem
Which Fiber Internet Providers are Available in Gem?
According to the most recently submitted data by internet service providers to the FCC, there are currently no fiber providers available in Gem, WV.
Which Fixed Wireless and LTE Internet Providers are Available in Gem?
T-Mobile Home Internet Fixed Wireless in Gem, WV
Availability:
94.3%
Customer Rating:
(342)
Avg. Download Speed
85 Mbps
T-Mobile Home Internet offers Fixed Wireless service to 94.3% of Gem homes. Across the city, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 85 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 17 Mbps throughout the city.
Micrologic Fixed Wireless in Gem, WV
Availability:
58.0%
Customer Rating:
(1)
Avg. Download Speed
50 Mbps
Micrologic offers Fixed Wireless service to 58.0% of Gem homes. Across the city, Micrologic Fixed Wireless is the only type of service available from the company, with speeds up to 50 Mbps
Verizon Fixed Wireless in Gem, WV
Availability:
31.8%
Customer Rating:
(362)
Avg. Download Speed
300 Mbps
Verizon offers Fixed Wireless service to 31.8% of Gem homes. Across the city, Verizon Fixed Wireless is the only type of service available from the company, with speeds up to 300 Mbps
Which Cable Internet Providers are Available in Gem?
Shentel Cable in Gem, WV
Availability:
90.9%
Customer Rating:
(24)
Avg. Download Speed
2,000 Mbps
Shentel offers Cable service to 90.9% of Gem homes. Across the city, Shentel Cable is the only type of service available from the company, with speeds up to 2,000 Mbps
Which DSL Internet Providers are Available in Gem?
Frontier DSL in Gem, WV
Availability:
77.8%
Customer Rating:
(58)
Avg. Download Speed
68 Mbps
Frontier Communications offers DSL service to 77.8% of Gem homes. Across the city, Frontier DSL is the only type of service available from the company, with speeds up to 68 Mbps, with speeds from 10 Mpbs up to 115 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 7.0, with an average of 4.3 Mbps throughout the city.
Internet in Gem by Neighborhood and ZIP Code
Each row links to that place’s page.
Neighborhoods in Gem
| Neighborhood | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|
ZIP codes in Gem
| ZIP code | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|
How Gem Compares to Nearby Places
The 10 places nearest to Gem that have their own pages are all within 7 miles. Among them, Stouts Mills has the most homes with fiber (100.0%) and Cutlips the fewest (0.0%); Gem has 0.0%.
| Place | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| Gem (this page) | 176 | 0.0% | 1,884 Mbps | 3.7 | D+ | 40/100 |
| Burnsville | 621 | 3.5% | 1,766 Mbps | 4.7 | C- | 40/100 |
| Orlando | 523 | 21.8% | 1,393 Mbps | 2.3 | D+ | 31/100 |
| Heaters | 494 | 0.0% | 1,743 Mbps | 4.7 | D+ | 28/100 |
| Exchange | 388 | 0.0% | 45 Mbps | 3.4 | D- | 28/100 |
| Copen | 364 | 8.8% | 989 Mbps | 2.7 | D | 29/100 |
| Stouts Mills | 278 | 100.0% | 1,536 Mbps | 3.5 | B- | 18/100 |
| Napier | 261 | 0.0% | 53 Mbps | 1.8 | F | 22/100 |
| Cutlips | 205 | 0.0% | 136 Mbps | 2.2 | F | 31/100 |
| Lloydsville | 142 | 0.0% | 1,680 Mbps | 6.4 | C- | 28/100 |
| Falls Mill | 61 | 0.0% | 1,036 Mbps | 2.8 | D | 22/100 |
Who is the Fastest Internet Provider in Gem?
According to unbiased feedback from real internet customers, they reported being happiest with speeds provided by T-Mobile Home Internet. On the other hand, based on data provided by the internet providers to the FCC, Shentel should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.
Data Reported to FCC by ISPs: Average Maximum Available in Gem
| Shentel | 2,000 |
|---|---|
| Verizon | 300 |
| Frontier Communications | 115 |
| T-Mobile Home Internet | 100 |
| Viasat | 100 |
| Micrologic | 50 |
| HughesNet | 25 |
How fast is your internet?
Test your connection here and see it next to the speeds providers advertise in Gem. It takes about 20 seconds and, on a fast line, can move a few hundred MB of data.
Customer Ratings for Gem Internet Providers
Based on 18 reviews from West Virginia internet customers, T-Mobile Home Internet is the best internet service provider for Gem residents. T-Mobile Home Internet was rated at an average of 5.00 out of 5 in our report for overall customer satisfaction. Micrologic wins for second-place in West Virginia, with 5.00 out of 5 stars and 58.0% coverage in Gem.
At a national level, based on 1371 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.02 out of 5.
Local, State, and National Ratings for all Gem Internet Providers
The table below shows average customer ratings from customers in Gem, West Virginia, and customers throughout the country.
| ISP / Tech Type | Gem Overall | West Virginia Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| Micrologic |  (0) | (1) | (1) | View Plans | ||
| T-Mobile Home Internet | (0) | (1) | (342) | View Plans | ||
| Shentel | (0) | (7) | (35) | View Plans | ||
| Frontier | (0) | (9) | (177) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Verizon | (0) | (0) | (816) | View Plans | ||
| Viasat | (0) | (0) |  (12) | View Plans |
Customer Ratings for Internet Provider Speeds in Gem
Based on data reported by Gem ISPs to the FCC, the fastest speeds in the city are available through Shentel. The company offers speeds up to 2,000 Mbps in Gem. Therefore, the average customer can get up to 2,000 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.
However, actual customers rated their satisfaction with internet speed highest with T-Mobile Home Internet. This indicates T-Mobile Home Internet reliably delivers speeds expected by the customer based on the plan they are paying for.
| ISP / Tech Type | Gem Speed | West Virginia Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| Shentel | (0) | (7) | (35) | View Plans | ||
| T-Mobile Home Internet | (0) | (1) | (342) | View Plans | ||
| Micrologic | (0) | (1) | (1) | View Plans | ||
| Frontier | (0) | (9) | (177) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Verizon | (0) | (0) | (816) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans |
Who is the Cheapest Internet Provider in Gem?
Of the providers in Gem, customers rate T-Mobile Home Internet the best for price. Data comes from customers rating their satisfaction with pricing: in Gem where enough of them have reviewed a provider, otherwise across West Virginia or the country. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
T-Mobile Home Internet is rated 5.00 out of 5 for price, which is much higher than the average across all internet providers in the country. Micrologic is rated second for affordability, with an average price rating of 5.00 out of 5.
The table below shows how customers in Gem, West Virginia, and the United States rated the affordability of their internet service.
Rated Affordability in Gem
| ISP / Tech Type | Gem Affordability | West Virginia Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| Micrologic | (0) | (1) | (1) | View Plans | ||
| T-Mobile Home Internet | (0) | (1) | (342) | View Plans | ||
| Shentel | (0) | (7) |  (35) | View Plans | ||
| Frontier | (0) | (9) | (177) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Verizon | (0) | (0) | (816) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans |
Customer Reviews for Internet Service Providers in West Virginia
Customer Reviews
ISPReports User
Optimum
August 18, 2026 The service rips people off. been customer for many years,had bad box ,was told to go buy another one .Finally someone came replaced it after many months. Paid for services never didnt get.Company never took charges off.
James W.
Optimum Cable
June 01, 2026 Yes. My provider has had a history of poor customer service for years. No matter who happened to buy out the current company and go under a new brand name, the customer service was still severely flawed. But, in the past year, I have noticed that they are finally starting to make great strides in the way that they deal with their customer base. Better late than never, I guess.
A Triadelphia, WV Customer
XFINITY Cable
May 25, 2026 A Morgantown, WV Customer
AT&T DSL
May 06, 2026 A Williamson, WV Customer
Optimum Cable
May 06, 2026 Rate your provider
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Which ISP Should You Choose in Gem?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in Gem is T-Mobile Home Internet.
- The fastest internet provider should be Shentel. Considering speed for the money and reliability in speeds, T-Mobile Home Internet may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in Gem is T-Mobile Home Internet.
- Viasat, T-Mobile Home Internet, and HughesNet has the broadest coverage in Gem, available to 94.3% of homes, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.