2 Best Internet Providers in Helen, WV

Compare Providers Ranked by Coverage, Speed, and Customer Ratings

Above are the top 4 providers in Helen, WV for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your city.

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Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Helen ratings may vary and are shown below.

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3. Helen, WV Internet Service Providers

Who is the Best Internet Provider in Helen, WV?

The chart and table below show average customer ratings from customers in Helen, West Virginia, and customers throughout the country.

Top Rated Internet Providers in Helen

Local, State, and National Ratings for all Helen Internet Providers

Based on 29 reviews from West Virginia internet customers, Frontier Communications is the best internet service provider for Helen residents. Frontier Communications was rated at an average of 2.57 out of 5 in our report for overall customer satisfaction. Optimum wins for second-place in West Virginia, with 2.77 out of 5 stars and 98.6% coverage in Helen.

At a national level, based on 406 national reviews for any of the providers listed above, Frontier Communications is rated higher than any other provider, with a rating of 3.34 out of 5.

Who is the Fastest Internet Provider in Helen?

Data Reported to FCC by ISPs: Average Maximum Available in Helen

	ISP / Tech Type	Max Advertised Speed
	Frontier Communications	7,000 Mbps
	Optimum	940 Mbps
	Viasat	100 Mbps
	HughesNet	25 Mbps

Customer Ratings for Internet Provider Speeds in Helen

Based on data reported by Helen ISPs to the FCC, the fastest speeds in the city are available through Frontier Communications. The company offers speeds up to 7,000 Mbps in Helen. Therefore, the average customer can get up to 7,000 Mbps if they're willing to purchase the fastest subscription tier available at their homes.

Additionally, actual customers in the city rated their satisfaction with internet speed highest with Optimum. This indicates Optimum reliably delivers speeds expected by the customer based on the plan they are paying for.

Who is the Cheapest Internet Provider in Helen?

West Virginia customers rate Frontier Communications as the cheapest internet service provider in state. Data comes from customers in the state rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.

Frontier Communications received a local rating of 2.71 out of 5, which is much lower than the average across all internet providers in the country. Optimum is rated in second place for affordability by the company’s Helen customers with an average price rating of 2.45 out of 5.

The chart and graph below show how customers in Helen, West Virginia, and the United States rated the affordability of their internet service.

Rated Affordability in Helen

Helen Internet Health Assessment

ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the city and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for Helen below, including the metrics used and how Helen compares to the rest of West Virginia and nation.

Helen ISP Report Card: C+

	Metric (hover for details)	Helen	West Virginia	USA
	Fiber Availability Percent The percentage of households in Helen that have a Fiber internet connection available to their home.	82.86%	54.33%	67.25%
	Average Download SpeedThe maximum download speed most households can get on average. This is measured by availability in a block group and weighted by the population in that area.	6,034 Mbps	3,623 Mbps	3,293 Mbps
	Provider CountThe number of providers available for most people. This is a weighted average by block rather than a total for Helen.	1.9	5.5	6.8

 

Helen Digital Connectivity Index: 3 / 100

	Metric (hover for details)	Helen	West Virginia	USA
	Average Household SizeA larger household size in a city indicates that there will be a greater need for bandwidth due to simultaneous usage, multiple devices, and network congestion.	1.8	2.5	2.7
	Work From Home PercentA higher percent of the population working from home indicates bandwidth requirements being more widely needed rather than consolidated to commercial portions of the city.	1%	9%	14%
	Households with DevicesA higher percentage of households with computing devices in the home indicates a higher level of infrastructure needed to support those households.	34%	90%	95%
	Households with InternetA higher percentage of households with internet indicates a higher need for usage and connectivity in people’s daily lives.	38%	85%	90%
	Households with BroadbandA higher percentage of households with a broadband connection (defined as speeds above 25 Mbps) indicates heavier usage needs within these households.	32%	69%	75%
	Broadband Usage vs. AvailabilityThis measures what percentage of households who have a broadband connection to their home actually have an active subscription to that service.	33%	71%	76%

Helen ISP Report Card & Digital Connectivity Index

The ISP Report Card in Helen is C+, which is much worse than other cities. The local demand for broadband internet connectivity in Helen is high with a score of 3 / 100 in our Digital Connectivity Index. This means that internet service providers operating in Helen have done a very poor job meeting the needs of its residents.

The Helen ISP Report Card evaluates the city on availability and speed metrics compared to other cities in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a city needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.

38% of Helen households have an internet connection despite having 98.57% availability. 32% of households have fiber, cable, or DSL, 1% have satellite, 0% are still on dial-up, and 2% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.

As you can see in the table above, while 32% of households have a broadband connection such as fiber, cable or DSL available to their home, 33% subscribe to it. A very low number of Helen residents are taking advantage of the available internet infrastructure.

For more details, please visit our ISP Report Card and Digital Connectivity Index pages.

How do Neighboring Cities Compare to Helen?

How Much Speed does a Helen Household Need?

Higher speed is typically preferred, but that comes at a higher price. The average size of a household in Helen is 1.8, which is smaller than the West Virginia average of 2.5 and smaller than the national average of 2.7. Helen's average household income is $44,091 which is lower than the West Virginia average of $63,443 and much lower than the national average of $90,606. Homes with fewer people living in them and with lower incomes tend to indicate fewer devices being used less often.

Helen also has 10% of its population enrolled in school between the 6th grade and college level, this is lower than the West Virginia average of 14%. Additionally, 1% of residents work from home, which is lower than the 9% of residents in West Virginia who work from home. This and other factors you can see above show us that the community of Helen has a very low need for internet connectivity and speeds.

Compared to the rest of the country, Helen households are much more technology-disengaged. 34% of households have some sort of computing device, 29% have desktops or laptops in the home, and 33% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.

Which Fiber Internet Providers are Available in Helen?

Which Cable Internet Providers are Available in Helen?

Which DSL Internet Providers are Available in Helen?

Which Fixed Wireless and LTE Internet Providers are Available in Helen?

According to the most recently submitted data by internet service providers to the FCC, there are currently no fixed wireless providers available in Helen, WV.

Which ISP Should You Choose in Helen?

The right ISP for you depends upon your needs, but in general we can make the following suggestions:

• The best all-around internet service provider in Helen is Frontier.
• The fastest internet provider should be Frontier Communications. Considering speed for the money and reliability in speeds, Optimum may be a better choice based on real-world local customer feedback.
• The most affordable internet provider in Helen is Frontier.
• Viasat, Optimum, and HughesNet has the broadest coverage in Helen, and is most likely to cover your home. To find out exactly what's available at your home, please use our address search tool.

How does Helen compare to other cities with a similar population?

To see how Helen stacks up on the national level, it's useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to Helen's C+ ISP Report Card and 3 / 100 Digital Connectivity Index.

Customer Reviews

Customer Reviews for Internet Service Providers in West Virginia