5 Best Internet Providers in Jacksonville, AL

Compare Providers Ranked by Coverage, Speed, and Customer Ratings

Above are the top 4 providers in Jacksonville, AL for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your city.

All Providers

Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Jacksonville ratings may vary and are shown below.

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Who is the Best Internet Provider in Jacksonville, AL?

AT&T is the best internet provider in Jacksonville based on Alabama customer satisfaction ratings and reviews. Based on our extensive and unbiased survey, AT&T had the best reviews at the local, state, and national levels versus all available providers in Jacksonville, making it a solid recommendation among providers with reviews. AT&T is an option for 79.61% of the city.

The chart and table below show average customer ratings from customers in Jacksonville, Alabama, and customers throughout the country.

Top Rated Internet Providers in Jacksonville

Local, State, and National Ratings for all Jacksonville Internet Providers

Based on 45 reviews from Alabama internet customers, AT&T is the best internet service provider for Jacksonville residents. AT&T was rated at an average of 3.67 out of 5 in our report for overall customer satisfaction. Sparklight wins for second-place in Alabama, with 2.00 out of 5 stars and 76.7% coverage in Jacksonville.

At a national level, based on 2045 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.04 out of 5.

Who is the Fastest Internet Provider in Jacksonville?

According to unbiased feedback from real internet customers in the city, they reported being happiest with speeds provided by AT&T. On the other hand, based on data provided by the internet providers to the FCC, EarthLink and AT&T should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.

Data Reported to FCC by ISPs: Average Maximum Available in Jacksonville

	ISP / Tech Type	Max Advertised Speed
	AT&T	5,000 Mbps
	EarthLink	5,000 Mbps
	Sparklight	1,000 Mbps
	Verizon	300 Mbps
	T-Mobile Home Internet	100 Mbps
	Viasat	100 Mbps
	HughesNet	25 Mbps

Customer Ratings for Internet Provider Speeds in Jacksonville

Based on data reported by Jacksonville ISPs to the FCC, the fastest speeds in the city are available through EarthLink and AT&T. These internet providers offer speeds up to 5,000 Mbps in Jacksonville. Therefore, the average customer can get up to 2,812 Mbps if they're willing to purchase the fastest subscription tier available at their homes.

Additionally, actual customers in the city rated their satisfaction with internet speed highest with AT&T. This indicates AT&T reliably delivers speeds expected by the customer based on the plan they are paying for.

Who is the Cheapest Internet Provider in Jacksonville?

Alabama customers rate AT&T as the cheapest internet service provider in state. Data comes from customers in the state rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.

AT&T received a local rating of 4.00 out of 5, which is lower than the average across all internet providers in the country. Sparklight is rated in second place for affordability by the company’s Jacksonville customers with an average price rating of 2.00 out of 5.

The chart and graph below show how customers in Jacksonville, Alabama, and the United States rated the affordability of their internet service.

Rated Affordability in Jacksonville

Jacksonville Internet Health Assessment

ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the city and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for Jacksonville below, including the metrics used and how Jacksonville compares to the rest of Alabama and nation.

Jacksonville ISP Report Card: B-

	Metric (hover for details)	Jacksonville	Alabama	USA
	Fiber Availability Percent The percentage of households in Jacksonville that have a Fiber internet connection available to their home.	44.44%	68.19%	67.25%
	Average Download SpeedThe maximum download speed most households can get on average. This is measured by availability in a block group and weighted by the population in that area.	2,992 Mbps	3,158 Mbps	3,293 Mbps
	Provider CountThe number of providers available for most people. This is a weighted average by block rather than a total for Jacksonville.	6.1	6.3	6.8

 

Jacksonville Digital Connectivity Index: 46 / 100

	Metric (hover for details)	Jacksonville	Alabama	USA
	Average Household SizeA larger household size in a city indicates that there will be a greater need for bandwidth due to simultaneous usage, multiple devices, and network congestion.	2.5	2.6	2.7
	Work From Home PercentA higher percent of the population working from home indicates bandwidth requirements being more widely needed rather than consolidated to commercial portions of the city.	9%	8%	14%
	Households with DevicesA higher percentage of households with computing devices in the home indicates a higher level of infrastructure needed to support those households.	96%	93%	95%
	Households with InternetA higher percentage of households with internet indicates a higher need for usage and connectivity in people’s daily lives.	76%	86%	90%
	Households with BroadbandA higher percentage of households with a broadband connection (defined as speeds above 25 Mbps) indicates heavier usage needs within these households.	59%	66%	75%
	Broadband Usage vs. AvailabilityThis measures what percentage of households who have a broadband connection to their home actually have an active subscription to that service.	69%	67%	76%

Jacksonville ISP Report Card & Digital Connectivity Index

The ISP Report Card in Jacksonville is B-, which is comparable to other cities. The local demand for broadband internet connectivity in Jacksonville is high with a score of 46 / 100 in our Digital Connectivity Index. This means that internet service providers operating in Jacksonville have done a average job meeting the needs of its residents.

The Jacksonville ISP Report Card evaluates the city on availability and speed metrics compared to other cities in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a city needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.

76% of Jacksonville households have an internet connection despite having 85.47% availability. 59% of households have fiber, cable, or DSL, 7% have satellite, 0% are still on dial-up, and 18% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.

As you can see in the table above, while 59% of households have a broadband connection such as fiber, cable or DSL available to their home, 69% subscribe to it. A moderate amount of Jacksonville residents are taking advantage of the available internet infrastructure.

For more details, please visit our ISP Report Card and Digital Connectivity Index pages.

How do Neighboring Cities Compare to Jacksonville?

How Much Speed does a Jacksonville Household Need?

Higher speed is typically preferred, but that comes at a higher price. The average size of a household in Jacksonville is 2.5, which is smaller than the Alabama average of 2.6 and smaller than the national average of 2.7. Jacksonville's average household income is $50,504 which is lower than the Alabama average of $70,756 and much lower than the national average of $90,606. Homes with more people living in them and with lower incomes tend to indicate a fairly average device usage pattern.

Jacksonville also has 39% of its population enrolled in school between the 6th grade and college level, this is higher than the Alabama average of 16%. Additionally, 9% of residents work from home, which is higher than the 8% of residents in Alabama who work from home. This and other factors you can see above show us that the community of Jacksonville has an average need for internet connectivity and speeds.

Compared to the rest of the country, Jacksonville households are more technology-engaged. 96% of households have some sort of computing device, 77% have desktops or laptops in the home, and 93% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.

Which Fiber Internet Providers are Available in Jacksonville?

Which Cable Internet Providers are Available in Jacksonville?

Which DSL Internet Providers are Available in Jacksonville?

Which Fixed Wireless and LTE Internet Providers are Available in Jacksonville?

Which ISP Should You Choose in Jacksonville?

The right ISP for you depends upon your needs, but in general we can make the following suggestions:

• The best all-around internet service provider in Jacksonville is AT&T.
• The fastest internet provider should be EarthLink and AT&T. Considering speed for the money and reliability in speeds, AT&T may be a better choice based on real-world local customer feedback.
• The most affordable internet provider in Jacksonville is AT&T.
• Viasat, T-Mobile Home Internet, and HughesNet has the broadest coverage in Jacksonville, and is most likely to cover your home. To find out exactly what's available at your home, please use our address search tool.

How does Jacksonville compare to other cities with a similar population?

To see how Jacksonville stacks up on the national level, it's useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to Jacksonville's B- ISP Report Card and 46 / 100 Digital Connectivity Index.