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5 Best Internet Providers in Kirtland, OH

Find internet availability by address in Kirtland, OH

Jump to: Best Internet Provider | Availability Maps | Customer Reviews | Kirtland ISP Report Card | Business Internet in Kirtland

Kirtland ISP Report at a Glance
ISP grade Kirtland ISP Report Card C-
Average speed Download Speed for Most Households 1,000 Mbps
ISP count Number of Internet Service Providers 5
Customer review count Real Kirtland Customer Ratings 3

This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.

Data update information▼

This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.

Kirtland has 5 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Fiber, Cable, Fixed Wireless, and DSL internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Kirtland.

Kirtland overview

▼

Kirtland has 5 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Fiber, Cable, Fixed Wireless, and DSL internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Kirtland.

Compare Providers Ranked by Coverage, Speed, and Customer Ratings

Spectrum

Spectrum logo

Availability:

100.0%

Customer Rating:

3.3 of 5 stars

(1881)

View Plans

1-877-411-1381 Price: $30.00 - $105.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Kirtland.

Max Download Speed InfoCalculated from the maximum speeds available to most Kirtland residents, weighted by block population.

Customer Rating

Fiber

25.0%

1,000 Mbps

1,000 Mbps

Fiber: 3.4 of 5 stars

(199)

Cable

100.0%

1,000 Mbps

1,000 Mbps

Cable: 3.3 of 5 stars

(1681)

EarthLink

EarthLink logo

Availability:

78.7%

Customer Rating:

3.4 of 5 stars

(15)

View Plans

1-877-418-2092 Price: Starting at $39.95 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Kirtland.

Max Download Speed InfoCalculated from the maximum speeds available to most Kirtland residents, weighted by block population.

Customer Rating

DSL

61.3%

23 Mbps

100 Mbps

DSL: 3.2 of 5 stars

(5)

Fixed Wireless

75.6%

40 Mbps

100 Mbps

Wireless: 3.3 of 5 stars

(4)

AT&T

AT&T logo

Availability:

78.7%

Customer Rating:

3.6 of 5 stars

(1007)

View Plans

1-877-610-1219 Price: Starting at $40.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Kirtland.

Max Download Speed InfoCalculated from the maximum speeds available to most Kirtland residents, weighted by block population.

Customer Rating

DSL

61.3%

23 Mbps

100 Mbps

DSL: 3.3 of 5 stars

(295)

Fixed Wireless

75.6%

40 Mbps

100 Mbps

Wireless: 3.6 of 5 stars

(196)

T-Mobile Home Internet

T-Mobile Home Internet logo

Availability:

99.9%

Customer Rating:

4.0 of 5 stars

(322)

View Plans

1-833-601-2935 Price: Starting at $45.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Kirtland.

Max Download Speed InfoCalculated from the maximum speeds available to most Kirtland residents, weighted by block population.

Customer Rating

Fixed Wireless

99.9%

75 Mbps

100 Mbps

Wireless: 4.0 of 5 stars

(322)

Above are the top 4 providers in Kirtland, OH for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your city.

Verizon

Verizon logo

Availability:

94.5%

Customer Rating:

3.8 of 5 stars

(783)

View Plans

1-833-213-7018 Price: $50.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Kirtland.

Max Download Speed InfoCalculated from the maximum speeds available to most Kirtland residents, weighted by block population.

Customer Rating

Fixed Wireless

94.5%

207 Mbps

300 Mbps

Wireless: 3.6 of 5 stars

(350)

Providers with less than 1% coverage in this city are excluded from the list. To see if one of these providers is available at your home, please use the address search above.

Satellite providers, which generally offer 100% coverage across the United States, are available for Kirtland residents as well. Some of the top satellite options include Dish Network, DirecTV, HughesNet, Viasat, and Starlink. These providers offer varied services and pricing, giving residents flexibility in choosing the best option for their location and needs.

Starlink

Starlink logo

Availability:

100%

Customer Rating:

4.0 of 5 stars

(58)

View Plans

Price: $55.00 - $130.00 / mo.

Viasat

Viasat logo

Availability:

100%

Customer Rating:

1.7 of 5 stars

(12)

View Plans

1-833-875-1370 Price: $39.99 - $69.99 / mo.

DirecTV

DirecTV logo

Availability:

100%

Customer Rating:

4.3 of 5 stars

(9)

Dish

Dish logo

Availability:

100%

Customer Rating:

3.7 of 5 stars

(13)

View Plans

1-833-875-1332 Price: $55.00 / mo.

Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Kirtland ratings may vary and are shown below.

Who is the Best Internet Provider in Kirtland, OH?

Spectrum is the highest-rated internet provider in Kirtland based on 258 Ohio customer reviews, and T-Mobile Home Internet has the highest rating nationwide. The provider information above and the information immediately below can help you decide. Compare provider ratings and review counts above.

The chart and table below show average customer ratings from customers in Kirtland, Ohio, and customers throughout the country.

Top Rated Internet Providers in Kirtland

AT&T3.473.64
Spectrum3.353.27
T-Mobile Home Internet4.694.04
Verizon3.863.77
  • City Rating
  • State Rating
  • National Rating

Local, State, and National Ratings for all Kirtland Internet Providers

ISP / Tech TypeKirtland OverallOhio OverallNational OverallFor Service
Spectrum (1) (187) (1881)View Plans
AT&T (2) (51) (1007)View Plans
T-Mobile Home Internet (0) (13) (322)View Plans
Verizon (0) (7) (783)View Plans
HughesNet (0) (1) (24)View Plans
EarthLink (0) (0) (15)View Plans
Viasat (0) (0) (12)View Plans

Based on 258 reviews from Ohio internet customers, Spectrum is the best internet service provider for Kirtland residents. Spectrum was rated at an average of 3.35 out of 5 in our report for overall customer satisfaction. AT&T wins for second-place in Ohio, with 4.00 out of 5 stars and 78.7% coverage in Kirtland.

At a national level, based on 4008 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.04 out of 5.

Which Providers are Available at my Home in Kirtland?

The map shows speeds per provider and where each provider is available. Click the drop-down menu to choose

a different provider.

Kirtland, OH map of internet availability

 

Speeds and coverage vary within the city, and sometimes even from block to block. The map shows speeds per provider and where each provider is available.

Who is the Fastest Internet Provider in Kirtland?

Based on both FCC data and unbiased customer ratings in Kirtland, the fastest internet in the city comes from Spectrum.

Data Reported to FCC by ISPs: Average Maximum Available in Kirtland

Max Advertised Speed in Kirtland, OH

Spectrum1,000 Mbps
Verizon300 Mbps
AT&T100 Mbps
EarthLink100 Mbps
T-Mobile Home Internet100 Mbps

ISP / Tech TypeMax Advertised Speed
Spectrum1,000 Mbps
Verizon300 Mbps
EarthLink100 Mbps
AT&T100 Mbps
T-Mobile Home Internet100 Mbps
Viasat100 Mbps
HughesNet25 Mbps

Customer Ratings for Internet Provider Speeds in Kirtland

Spectrum3.683.61
AT&T3.433.74
T-Mobile Home Internet4.463.96
Verizon4.003.98
  • City Rating
  • State Rating
  • National Rating

ISP / Tech TypeKirtland SpeedOhio SpeedNational SpeedFor Service
Spectrum (1) (187) (1881)View Plans
AT&T (2) (51) (1007)View Plans
T-Mobile Home Internet (0) (13) (322)View Plans
Verizon (0) (7) (783)View Plans
HughesNet (0) (1) (24)View Plans
EarthLink (0) (0) (15)View Plans
Viasat (0) (0) (12)View Plans

Based on data reported by Kirtland ISPs to the FCC, the fastest speeds in the city are available through Spectrum. The company offers speeds up to 1,000 Mbps in Kirtland. Therefore, the average customer can get up to 1,000 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.

Additionally, actual customers in the city rated their satisfaction with internet speed highest with Spectrum. This indicates Spectrum reliably delivers speeds expected by the customer based on the plan they are paying for.

Who is the Cheapest Internet Provider in Kirtland?

Ohio customers rate Spectrum as the cheapest internet service provider in state. Data comes from customers in the state rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.

Spectrum received a local rating of 4.00 out of 5, which is higher than the average across all internet providers in the country. AT&T is rated in second place for affordability by the company’s Kirtland customers with an average price rating of 4.00 out of 5.

The chart and graph below show how customers in Kirtland, Ohio, and the United States rated the affordability of their internet service.

Rated Affordability in Kirtland

AT&T3.293.45
Spectrum2.882.90
T-Mobile Home Internet4.544.09
Verizon4.003.45
  • City Rating
  • State Rating
  • National Rating

ISP / Tech TypeKirtland AffordabilityOhio AffordabilityNational AffordabilityFor Service
Spectrum (1) (187) (1881)View Plans
AT&T (2) (51) (1007)View Plans
T-Mobile Home Internet (0) (13) (322)View Plans
Verizon (0) (7) (783)View Plans
HughesNet (0) (1) (24)View Plans
EarthLink (0) (0) (15)View Plans
Viasat (0) (0) (12)View Plans

Kirtland Internet Health Assessment

ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the city and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for Kirtland below, including the metrics used and how Kirtland compares to the rest of Ohio and nation.

Kirtland ISP Report Card: C-
Metric

(hover for details)
Kirtland Ohio USA
25.04% 68.35% 71.53%
1,000 Mbps 3,062 Mbps 3,583 Mbps
5.9 7.6 7.1

 

Kirtland Digital Connectivity Index: 70 / 100
Metric

(hover for details)
Kirtland Ohio USA
2.5 2.5 2.7
22% 13% 15%
93% 95% 96%
92% 91% 91%
82% 76% 76%
82% 77% 77%

Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.

Kirtland ISP Report Card & Digital Connectivity Index

The ISP Report Card in Kirtland is C-, which is much better than other cities. The local demand for broadband internet connectivity in Kirtland is high with a score of 70 / 100 in our Digital Connectivity Index. This means that internet service providers operating in Kirtland have done a good job meeting the needs of its residents.

The Kirtland ISP Report Card evaluates the city on availability and speed metrics compared to other cities in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a city needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.

92% of Kirtland households have an internet connection despite having 100.00% availability. 82% of households have fiber, cable, or DSL, 4% have satellite, 0% are still on dial-up, and 2% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.

As you can see in the table above, while 82% of households have a broadband connection such as fiber, cable or DSL available to their home, 82% subscribe to it. A very large amount of Kirtland residents are taking advantage of the available internet infrastructure.

For more details, please visit our ISP Report Card and Digital Connectivity Index pages.

How do Neighboring Cities Compare to Kirtland?

Waite Hill, OH

  • ISP Report Card: C-
  • Digital Connectivity Index: 80 / 100
Kirtland Hills, OH

  • ISP Report Card: C+
  • Digital Connectivity Index: 80 / 100
Chesterland, OH

  • ISP Report Card: C+
  • Digital Connectivity Index: 77 / 100

Willoughby, OH

  • ISP Report Card: B+
  • Digital Connectivity Index: 61 / 100
Willoughby Hills, OH

  • ISP Report Card: B+
  • Digital Connectivity Index: 69 / 100
Gates Mills, OH

  • ISP Report Card: B
  • Digital Connectivity Index: 86 / 100

Novelty, OH

  • ISP Report Card: B+
  • Digital Connectivity Index: 67 / 100
Mayfield, OH

  • ISP Report Card: B+
  • Digital Connectivity Index: 79 / 100
Eastlake, OH

  • ISP Report Card: A-
  • Digital Connectivity Index: 54 / 100

How Much Speed does a Kirtland Household Need?

Higher speed is typically preferred, but that comes at a higher price. The average size of a household in Kirtland is 2.5, which is smaller than the Ohio average of 2.5 and smaller than the national average of 2.7. Kirtland’s average household income is $123,624 which is much higher than the Ohio average of $82,723 and much higher than the national average of $93,246. Homes with fewer people living in them and with higher incomes tend to indicate a fairly average device usage pattern.

Kirtland also has 15% of its population enrolled in school between the 6th grade and college level, this is higher than the Ohio average of 15%. Additionally, 22% of residents work from home, which is higher than the 13% of residents in Ohio who work from home. This and other factors you can see above show us that the community of Kirtland has a very high need for internet connectivity and speeds.

Compared to the rest of the country, Kirtland households are about average when it comes to technological engagement. 93% of households have some sort of computing device, 87% have desktops or laptops in the home, and 91% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.

Which Fiber Internet Providers are Available in Kirtland?

Spectrum Fiber in Kirtland, OH

Spectrum logo

Availability:

25.0%

Customer Rating:

3.4 of 5 stars

(199)

Avg. Download Speed

1,000 Mbps

Spectrum offers Fiber service to 25.0% of Kirtland homes. Across the city, Spectrum Fiber has speeds up to 1,000 Mbps, with speeds from 1,000 Mpbs up to 1,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 500 and as high as 500, with an average of 500 Mbps throughout the city. Spectrum Fiber is rated about the same as other types of internet service available in Kirtland from Spectrum in terms of customer satisfaction.

Which Cable Internet Providers are Available in Kirtland?

Spectrum Cable in Kirtland, OH

Spectrum logo

Availability:

100.0%

Customer Rating:

3.3 of 5 stars

(1681)

Avg. Download Speed

1,000 Mbps

Spectrum offers Cable service to 100.0% of Kirtland homes. Across the city, Spectrum Cable has speeds up to 1,000 Mbps, with speeds from 1,000 Mpbs up to 1,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 35 and as high as 1,000, with an average of 624 Mbps throughout the city. Spectrum Cable is rated higher than other types of internet service available in Kirtland from Spectrum in terms of customer satisfaction.

Which DSL Internet Providers are Available in Kirtland?

EarthLink DSL in Kirtland, OH

EarthLink logo

Availability:

61.3%

Customer Rating:

3.2 of 5 stars

(5)

Avg. Download Speed

23 Mbps

EarthLink offers DSL service to 61.3% of Kirtland homes. Across the city, EarthLink DSL has speeds up to 23 Mbps, with speeds from 10 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 20, with an average of 3.7 Mbps throughout the city. EarthLink DSL is rated higher than other types of internet service available in Kirtland from EarthLink in terms of customer satisfaction.

AT&T DSL in Kirtland, OH

AT&T logo

Availability:

61.3%

Customer Rating:

3.3 of 5 stars

(295)

Avg. Download Speed

23 Mbps

AT&T offers DSL service to 61.3% of Kirtland homes. Across the city, AT&T DSL has speeds up to 23 Mbps, with speeds from 10 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 20, with an average of 3.7 Mbps throughout the city. AT&T DSL is rated about the same as other types of internet service available in Kirtland from AT&T in terms of customer satisfaction.

Which Fixed Wireless and LTE Internet Providers are Available in Kirtland?

T-Mobile Home Internet Fixed Wireless in Kirtland, OH

T-Mobile Home Internet logo

Availability:

99.9%

Customer Rating:

4.0 of 5 stars

(322)

Avg. Download Speed

75 Mbps

T-Mobile Home Internet offers Fixed Wireless service to 99.9% of Kirtland homes. Across the city, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 75 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 14 Mbps throughout the city. T-Mobile Home Internet Fixed Wireless is rated other types of internet service available in Kirtland from T-Mobile Home Internet in terms of customer satisfaction.

Verizon Fixed Wireless in Kirtland, OH

Verizon logo

Availability:

94.5%

Customer Rating:

3.6 of 5 stars

(350)

Avg. Download Speed

207 Mbps

Verizon offers Fixed Wireless service to 94.5% of Kirtland homes. Across the city, Verizon Fixed Wireless is the only type of service available from the company, with speeds up to 207 Mbps, with speeds from 25 Mpbs up to 300 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 6.0 and as high as 20, with an average of 15 Mbps throughout the city. Verizon Fixed Wireless is rated other types of internet service available in Kirtland from Verizon in terms of customer satisfaction.

EarthLink Fixed Wireless in Kirtland, OH

EarthLink logo

Availability:

75.6%

Customer Rating:

3.3 of 5 stars

(4)

Avg. Download Speed

40 Mbps

EarthLink offers Fixed Wireless service to 75.6% of Kirtland homes. Across the city, EarthLink Fixed Wireless has speeds up to 40 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 6.4 Mbps throughout the city. EarthLink Fixed Wireless is rated other types of internet service available in Kirtland from EarthLink in terms of customer satisfaction.

AT&T Fixed Wireless in Kirtland, OH

AT&T logo

Availability:

75.6%

Customer Rating:

3.6 of 5 stars

(196)

Avg. Download Speed

40 Mbps

AT&T offers Fixed Wireless service to 75.6% of Kirtland homes. Across the city, AT&T Fixed Wireless has speeds up to 40 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 6.4 Mbps throughout the city. AT&T Fixed Wireless is rated other types of internet service available in Kirtland from AT&T in terms of customer satisfaction.

Which ISP Should You Choose in Kirtland?

The right ISP for you depends upon your needs, but in general we can make the following suggestions:

  • The best all-around internet service provider in Kirtland is Spectrum.
  • The fastest internet provider should be Spectrum. Considering speed for the money and reliability in speeds, Spectrum may be a better choice based on real-world local customer feedback.
  • The most affordable internet provider in Kirtland is Spectrum.
  • Viasat, Spectrum, and HughesNet has the broadest coverage in Kirtland, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.

How does Kirtland compare to other cities with a similar population?

To see how Kirtland stacks up on the national level, it’s useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to Kirtland’s C- ISP Report Card and 70 / 100 Digital Connectivity Index.

Oakland, MI

  • ISP Report Card: B-
  • Digital Connectivity Index: 92 / 100
Perkinston, MS

  • ISP Report Card: B+
  • Digital Connectivity Index: 49 / 100
Pelion, SC

  • ISP Report Card: A-
  • Digital Connectivity Index: 48 / 100

Pelham, GA

  • ISP Report Card: C+
  • Digital Connectivity Index: 30 / 100
Pauls Valley, OK

  • ISP Report Card: C-
  • Digital Connectivity Index: 36 / 100
Parkton, MD

  • ISP Report Card: C
  • Digital Connectivity Index: 75 / 100

Oreland, PA

  • ISP Report Card: B+
  • Digital Connectivity Index: 87 / 100
Olmito, TX

  • ISP Report Card: B
  • Digital Connectivity Index: 57 / 100
Oliver Springs, TN

  • ISP Report Card: C
  • Digital Connectivity Index: 47 / 100

Customer Reviews

Customer Reviews for Internet Service Providers in Kirtland

Customer Reviews

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An Ohio Customer

AT&T Fixed Wireless

April 03, 2026
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Lisa A

Spectrum Cable

July 03, 2025

The internet speed is amazing. The customer service has improved but still needs work. Trying to get someone on the phone can be far to long of a wait. I do like that they have their own streaming service, bundled with my internet is a pretty good price. The interruption of service isn't to bad but it does happen. They have an annoying "are you still watching" feature that comes on way to often. All in all it's a good service.

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An Ohio Customer

AT&T Fiber

April 20, 2023

I personally think that the pricing for the internet is very good value at $50 a month. Compared to other providers that I had in a different city, I am now paying the same price for gigabit instead for 100 MB download speed. My internet goes out about three to four times a year. I'm extremely happy with the service and it is part of the reason why I don't want to move away from the current place I'm living at.

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Hannah D

Omni Fiber

August 30, 2026

The most pathetic and worthless piece of shit company there is. My partner and I purchased our first home at the beginning of August and I called to set up Omni fiber (I work from home). The initial conversation went great - lady said it had already been set up in my area and we scheduled an appointment for a tech to come out and connect equipment. She said it would be a max 30 minute appointment. That call was on a Thursday and she scheduled the appointment for Sunday 2-5pm. I received texts to confirm the appointment however Sunday rolled around and no one showed up, texted, called or communicated. Until 8:45pm rolled around when I received a text saying he was on his way and could explain the delay. He showed up, walked around to look at something’s and said he couldn’t do anything because it has been disconnected and a bore would need to be made in our driveway/yard. He said I’d get a text in a few days. A week later I received a text that said I could call to reschedule the final installation appointment however a bore had not been made, there were still flags in my yard. I called anyway and was told a bore wasn’t needed as they did an aerial install with some cables or wires that ran to my house. Ok fine, the soonest available final install was an entire week out. That time comes and a lousy asshole named Castro shows up and is hanging out in our front yard, leaned up against our tree on the phone having a grand time laughing. 45 minutes go by and he finally starts working. An hour in and I realize his truck is no longer out front, he just left. I checked the backyard and his equipment was left in my grass. 45 minutes go by and he calls to say he has to go to a near by town to see if he can meet up with someone who has a router and modem because he didn’t have them. I asked him how the fuck he showed up for this installation without the 2 most needed pieces of equipment to finish the job? Anyway, he calls 20 minutes later and states they don’t have it either and he’d be back in the morning 9-10am to finish. I called immediately and spoke with someone who took all the information and said they escalated to a supervisor who’d call me back within 20 minutes. I waited an hour, no call. Go fucking figure. So I called back. Spoke with another individual who got me over to a supervisor immediately. A worthless one of course who said she “didn't know” to everything but she did make notes and sent them over for someone to call me asap the next morning. 9:30am following morning a manager calls me and says the tech will for sure be back out between 11am-2pm. I told her he said he’d be out between 9-10am? She said 11am-2pm was soonest available for him to return. 2:30pm and no one fucking showed. I called completely unhinged at this point and made it known if someone didn’t get out here and complete this job today, their equipment would be in the middle of the road and they could come pick it up then. From 2:30pm-5pm I was on the phone with an individual named Krista who was just as upset at my situation as I was and was willing to do whatever to help, something none of the other employees even attempted. I was on hold for quite awhile several times but I told her as long as there was a resolution, I’d stay on hold however long necessary. Eventually she reached dispatch and managers who were working to figure out the situation and get the job completed same day. There was no explanation or accountability for no one showing from 11am-2pm but she finally told me someone was on the way (20mins max). I waited and then got a call from a different lady at Omni who said the tech was outside waiting for me and she didn’t want me to miss him. I went outside and no one was there. She deeply apologized as their entire team knew about my situation as that point and checked his location. He was 2 blocks or streets away. She said she updated him and he’d be there in 5. No one fucking SHOWED!!!! I have these motherfuckers and hour before I called back and somehow reached Krista again who immediately reached back out to dispatch. She stayed on the phone with my until a different tech was in my driveway which took about 30 minutes. She had put in a request that a manager call me to speak with me about the entire situation. Didn’t ever get a call? Of course not because this is a company full of bitches who don’t want the confrontation or to take accountability or explain their bullshit. I did however tell them I would NOT be paying for the first 3 months after dealing with this and if they couldn’t accept that, to come get their shit and I’d go with a different company. I explained how much time they wasted of mine so I’d be wasting their money. She put in to give me 3 months free. A guy named John came out and finished the job. When places do shit like this to people, they have no fucking clue what issues they’re causing. Buying a first home and moving is stressful enough, on top of it I work from home and needed service asap.

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ed s

Spectrum Cable

August 07, 2026

service is ok but over priced price raised $10 each year for last two years no better service

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