10 Best Internet Providers in New Franklin, OH
Find internet availability by address in New Franklin, OH
Jump to: Best Internet Provider | Availability Maps | Customer Reviews | New Franklin ISP Report Card | Business Internet in New Franklin
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New Franklin ISP Report Card | B |
 |
Download Speed for Most Households | 2,887 Mbps |
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Number of Internet Service Providers | 10 |
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Real New Franklin Customer Ratings | 5 |
This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.
This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.
New Franklin has 10 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Fiber, Cable, Fixed Wireless, and DSL internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in New Franklin.
New Franklin overview
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New Franklin has 10 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Fiber, Cable, Fixed Wireless, and DSL internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in New Franklin.
Compare Providers Ranked by Coverage, Speed, and Customer Ratings
Spectrum
Connection
Customer Rating
Fiber
Cable
EarthLink
Connection
Customer Rating
Fiber
DSL
Fixed Wireless
AT&T
Connection
Customer Rating
Fiber
DSL
Fixed Wireless
MCTV
Connection
Customer Rating
Fiber
Above are the top 4 providers in New Franklin, OH for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your city.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local New Franklin ratings may vary and are shown below.
Who is the Best Internet Provider in New Franklin, OH?
Spectrum is the highest-rated internet provider in New Franklin based on 272 Ohio customer reviews, and T-Mobile Home Internet has the highest rating nationwide. The provider information above and the information immediately below can help you decide. Compare provider ratings and review counts above.
The chart and table below show average customer ratings from customers in New Franklin, Ohio, and customers throughout the country.
Top Rated Internet Providers in New Franklin
Local, State, and National Ratings for all New Franklin Internet Providers
| ISP / Tech Type | New Franklin Overall | Ohio Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| Verizon |  (0) | (7) | (783) | View Plans | ||
| AT&T | (2) | (51) | (1007) | View Plans | ||
| MCTV | (2) | (14) | (14) | View Plans | ||
| Spectrum | (1) | (187) | (1881) | View Plans | ||
| T-Mobile Home Internet | (0) |  (13) | (322) | View Plans | ||
| HughesNet | (0) |  (1) |  (24) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) |  (12) | View Plans | ||
| Ohio Transparent Telecom | (0) | (0) | (0) | View Plans | ||
| Community Fiber Solutions | (0) | (0) | (0) | View Plans | ||
| Smartway Communications | (0) | (0) | (0) | View Plans | ||
| Untangled.Network | (0) | (0) | (0) | View Plans |
Based on 272 reviews from Ohio internet customers, Spectrum is the best internet service provider for New Franklin residents. Spectrum was rated at an average of 3.35 out of 5 in our report for overall customer satisfaction. AT&T wins for second-place in Ohio, with 3.50 out of 5 stars and 97.4% coverage in New Franklin.
At a national level, based on 4022 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.04 out of 5.
Which Providers are Available at my Home in New Franklin?
a different provider.
Coverage map for each provider in New Franklin
- AT&T - fiber coverage map
- EarthLink - fiber coverage map
- Spectrum - cable coverage map
- Untangled.Network - fixed wireless coverage map
- Verizon - fixed wireless coverage map
- Spectrum - fiber coverage map
- T-Mobile Home Internet - fixed wireless coverage map
- MCTV - fiber coverage map
- AT&T - fixed wireless coverage map
- EarthLink - fixed wireless coverage map
- AT&T - dsl coverage map
- EarthLink - dsl coverage map
- Smartway Communications - fixed wireless coverage map
- Community Fiber Solutions - fixed wireless coverage map
- Ohio Transparent Telecom - fixed wireless coverage map
Speeds and coverage vary within the city, and sometimes even from block to block. The map shows speeds per provider and where each provider is available.
Who is the Fastest Internet Provider in New Franklin?
According to unbiased feedback from real internet customers in the city, they reported being happiest with speeds provided by Spectrum. On the other hand, based on data provided by the internet providers to the FCC, AT&T and EarthLink should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.
Data Reported to FCC by ISPs: Average Maximum Available in New Franklin
| ISP / Tech Type | Max Advertised Speed | ||
|---|---|---|---|
| AT&T | 5,000 Mbps | ||
| EarthLink | 5,000 Mbps | ||
| MCTV | 1,000 Mbps | ||
| Untangled.Network | 1,000 Mbps | ||
| Spectrum | 1,000 Mbps | ||
| Verizon | 300 Mbps | ||
| Smartway Communications | 250 Mbps | ||
| Community Fiber Solutions (CFS) | 100 Mbps | ||
| T-Mobile Home Internet | 100 Mbps | ||
| Viasat | 100 Mbps | ||
| Ohio Transparent Telecom | 25 Mbps | ||
| HughesNet | 25 Mbps |
Customer Ratings for Internet Provider Speeds in New Franklin
| ISP / Tech Type | New Franklin Speed | Ohio Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| Verizon | (0) | (7) | (783) | View Plans | ||
| AT&T | (2) | (51) | (1007) | View Plans | ||
| MCTV | (2) | (14) | (14) | View Plans | ||
| Spectrum | (1) | (187) | (1881) | View Plans | ||
| T-Mobile Home Internet | (0) | (13) | (322) | View Plans | ||
| HughesNet | (0) | (1) | (24) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| Ohio Transparent Telecom | (0) | (0) | (0) | View Plans | ||
| Community Fiber Solutions | (0) | (0) | (0) | View Plans | ||
| Smartway Communications | (0) | (0) | (0) | View Plans | ||
| Untangled.Network | (0) | (0) | (0) | View Plans |
Based on data reported by New Franklin ISPs to the FCC, the fastest speeds in the city are available through AT&T and EarthLink. These internet providers offer speeds up to 5,000 Mbps in New Franklin. Therefore, the average customer can get up to 2,460 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.
However, actual customers in the city rated their satisfaction with internet speed highest with Spectrum. This indicates Spectrum reliably delivers speeds expected by the customer based on the plan they are paying for.
Who is the Cheapest Internet Provider in New Franklin?
Ohio customers rate Spectrum as the cheapest internet service provider in state. Data comes from customers in the state rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
Spectrum received a local rating of 3.00 out of 5, which is lower than the average across all internet providers in the country. AT&T is rated in second place for affordability by the company’s New Franklin customers with an average price rating of 3.00 out of 5.
The chart and graph below show how customers in New Franklin, Ohio, and the United States rated the affordability of their internet service.
Rated Affordability in New Franklin
| ISP / Tech Type | New Franklin Affordability | Ohio Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| Verizon | (0) | (7) | (783) | View Plans | ||
| MCTV | (2) | (14) | (14) | View Plans | ||
| AT&T | (2) | (51) | (1007) | View Plans | ||
| Spectrum | (1) | (187) | (1881) | View Plans | ||
| T-Mobile Home Internet | (0) | (13) | (322) | View Plans | ||
| HughesNet | (0) |  (1) | (24) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| Ohio Transparent Telecom | (0) | (0) | (0) | View Plans | ||
| Community Fiber Solutions | (0) | (0) | (0) | View Plans | ||
| Smartway Communications | (0) | (0) | (0) | View Plans | ||
| Untangled.Network | (0) | (0) | (0) | View Plans |
New Franklin Internet Health Assessment
ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the city and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for New Franklin below, including the metrics used and how New Franklin compares to the rest of Ohio and nation.
| Metric
(hover for details)
|
New Franklin | Ohio | USA | ||
|---|---|---|---|---|---|
| Fiber Availability Percent The percentage of households in New Franklin that have a Fiber internet connection available to their home. | 60.06% | 68.35% | 71.53% | ||
| Average Download SpeedThe maximum download speed most households can get on average. This is measured by availability in a block group and weighted by the population in that area. | 2,887 Mbps | 3,062 Mbps | 3,583 Mbps | ||
| Provider CountThe number of providers available for most people. This is a weighted average by block rather than a total for New Franklin. | 7.7 | 7.6 | 7.1 |
| Average Household SizeA larger household size in a city indicates that there will be a greater need for bandwidth due to simultaneous usage, multiple devices, and network congestion. | 2.5 | 2.5 | 2.7 | ||
| Work From Home PercentA higher percent of the population working from home indicates bandwidth requirements being more widely needed rather than consolidated to commercial portions of the city. | 12% | 13% | 15% | ||
| Households with DevicesA higher percentage of households with computing devices in the home indicates a higher level of infrastructure needed to support those households. | 97% | 95% | 96% | ||
| Households with InternetA higher percentage of households with internet indicates a higher need for usage and connectivity in people’s daily lives. | 96% | 91% | 91% | ||
| Households with BroadbandA higher percentage of households with a broadband connection (defined as speeds above 25 Mbps) indicates heavier usage needs within these households. | 85% | 76% | 76% | ||
| Broadband Usage vs. AvailabilityThis measures what percentage of households who have a broadband connection to their home actually have an active subscription to that service. | 85% | 77% | 77% |
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
New Franklin ISP Report Card & Digital Connectivity Index
The ISP Report Card in New Franklin is B, which is much better than other cities. The local demand for broadband internet connectivity in New Franklin is high with a score of 74 / 100 in our Digital Connectivity Index. This means that internet service providers operating in New Franklin have done a good job meeting the needs of its residents.
The New Franklin ISP Report Card evaluates the city on availability and speed metrics compared to other cities in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a city needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.
96% of New Franklin households have an internet connection despite having 99.94% availability. 85% of households have fiber, cable, or DSL, 6% have satellite, 0% are still on dial-up, and 1% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.
As you can see in the table above, while 85% of households have a broadband connection such as fiber, cable or DSL available to their home, 85% subscribe to it. A very large amount of New Franklin residents are taking advantage of the available internet infrastructure.
For more details, please visit our ISP Report Card and Digital Connectivity Index pages.
How do Neighboring Cities Compare to New Franklin?
- ISP Report Card: B-
- Digital Connectivity Index: 85 / 100
- ISP Report Card: A-
- Digital Connectivity Index: 46 / 100
- ISP Report Card: A-
- Digital Connectivity Index: 52 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 74 / 100
- ISP Report Card: A-
- Digital Connectivity Index: 74 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 67 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 65 / 100
- ISP Report Card: A-
- Digital Connectivity Index: 69 / 100
- ISP Report Card: B
- Digital Connectivity Index: 66 / 100
How Much Speed does a New Franklin Household Need?
Higher speed is typically preferred, but that comes at a higher price. The average size of a household in New Franklin is 2.5, which is smaller than the Ohio average of 2.5 and smaller than the national average of 2.7. New Franklin’s average household income is $93,302 which is much higher than the Ohio average of $82,723 and higher than the national average of $93,246. Homes with fewer people living in them and with higher incomes tend to indicate a fairly average device usage pattern.
New Franklin also has 11% of its population enrolled in school between the 6th grade and college level, this is lower than the Ohio average of 15%. Additionally, 12% of residents work from home, which is lower than the 13% of residents in Ohio who work from home. This and other factors you can see above show us that the community of New Franklin has a very high need for internet connectivity and speeds.
Compared to the rest of the country, New Franklin households are more technology-engaged. 97% of households have some sort of computing device, 89% have desktops or laptops in the home, and 94% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.
Which Fiber Internet Providers are Available in New Franklin?
EarthLink Fiber in New Franklin, OH
Availability:
49.9%
Customer Rating:
(6)
Avg. Download Speed
4,779 Mbps
EarthLink offers Fiber service to 49.9% of New Franklin homes. Across the city, EarthLink Fiber has speeds up to 4,779 Mbps, with speeds from 1,000 Mpbs up to 5,000 Mbps depending on the address. Upload speeds are symmetrical, meaning they are exactly the same as download speeds for EarthLink Fiber. EarthLink Fiber is rated about the same as other types of internet service available in New Franklin from EarthLink in terms of customer satisfaction.
AT&T Fiber in New Franklin, OH
Availability:
49.9%
Customer Rating:
(516)
Avg. Download Speed
4,779 Mbps
AT&T offers Fiber service to 49.9% of New Franklin homes. Across the city, AT&T Fiber has speeds up to 4,779 Mbps, with speeds from 1,000 Mpbs up to 5,000 Mbps depending on the address. Upload speeds are symmetrical, meaning they are exactly the same as download speeds for AT&T Fiber. AT&T Fiber is rated lower than other types of internet service available in New Franklin from AT&T in terms of customer satisfaction.
Spectrum Fiber in New Franklin, OH
Availability:
8.7%
Customer Rating:
(199)
Avg. Download Speed
1,000 Mbps
Spectrum offers Fiber service to 8.7% of New Franklin homes. Across the city, Spectrum Fiber has speeds up to 1,000 Mbps
MCTV Fiber in New Franklin, OH
Availability:
5.7%
Customer Rating:
(5)
Avg. Download Speed
1,000 Mbps
MCTV offers Fiber service to 5.7% of New Franklin homes. Across the city, MCTV Fiber is the only type of service available from the company, with speeds up to 1,000 Mbps
Which Cable Internet Providers are Available in New Franklin?
Spectrum Cable in New Franklin, OH
Availability:
99.3%
Customer Rating:
(1681)
Avg. Download Speed
1,000 Mbps
Spectrum offers Cable service to 99.3% of New Franklin homes. Across the city, Spectrum Cable has speeds up to 1,000 Mbps
Which DSL Internet Providers are Available in New Franklin?
EarthLink DSL in New Franklin, OH
Availability:
78.8%
Customer Rating:
(5)
Avg. Download Speed
27 Mbps
EarthLink offers DSL service to 78.8% of New Franklin homes. Across the city, EarthLink DSL has speeds up to 27 Mbps, with speeds from 10 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 20, with an average of 5.1 Mbps throughout the city. EarthLink DSL is rated higher than other types of internet service available in New Franklin from EarthLink in terms of customer satisfaction.
AT&T DSL in New Franklin, OH
Availability:
78.8%
Customer Rating:
(295)
Avg. Download Speed
27 Mbps
AT&T offers DSL service to 78.8% of New Franklin homes. Across the city, AT&T DSL has speeds up to 27 Mbps, with speeds from 10 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 20, with an average of 5.1 Mbps throughout the city. AT&T DSL is rated about the same as other types of internet service available in New Franklin from AT&T in terms of customer satisfaction.
Which Fixed Wireless and LTE Internet Providers are Available in New Franklin?
T-Mobile Home Internet Fixed Wireless in New Franklin, OH
Availability:
98.3%
Customer Rating:
(322)
Avg. Download Speed
71 Mbps
T-Mobile Home Internet offers Fixed Wireless service to 98.3% of New Franklin homes. Across the city, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 71 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 13 Mbps throughout the city.
Verizon Fixed Wireless in New Franklin, OH
Availability:
94.4%
Customer Rating:
(350)
Avg. Download Speed
256 Mbps
Verizon offers Fixed Wireless service to 94.4% of New Franklin homes. Across the city, Verizon Fixed Wireless is the only type of service available from the company, with speeds up to 256 Mbps, with speeds from 25 Mpbs up to 300 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 6.0 and as high as 20, with an average of 18 Mbps throughout the city.
EarthLink Fixed Wireless in New Franklin, OH
Availability:
77.9%
Customer Rating:
(4)
Avg. Download Speed
37 Mbps
EarthLink offers Fixed Wireless service to 77.9% of New Franklin homes. Across the city, EarthLink Fixed Wireless has speeds up to 37 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 5.6 Mbps throughout the city.
AT&T Fixed Wireless in New Franklin, OH
Availability:
77.9%
Customer Rating:
(196)
Avg. Download Speed
37 Mbps
AT&T offers Fixed Wireless service to 77.9% of New Franklin homes. Across the city, AT&T Fixed Wireless has speeds up to 37 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 5.6 Mbps throughout the city.
Untangled.Network Fixed Wireless in New Franklin, OH
Availability:
48.7%
Customer Rating:
(0)
Avg. Download Speed
1,000 Mbps
Untangled.Network offers Fixed Wireless service to 48.7% of New Franklin homes. Across the city, Untangled.Network Fixed Wireless is the only type of service available from the company, with speeds up to 1,000 Mbps
Ohio Transparent Telecom Fixed Wireless in New Franklin, OH
Availability:
1.8%
Customer Rating:
(0)
Avg. Download Speed
25 Mbps
Ohio Transparent Telecom offers Fixed Wireless service to 1.8% of New Franklin homes. Across the city, Ohio Transparent Telecom Fixed Wireless is the only type of service available from the company, with speeds up to 25 Mbps
Smartway Communications Fixed Wireless in New Franklin, OH
Availability:
1.0%
Customer Rating:
(0)
Avg. Download Speed
250 Mbps
Smartway Communications offers Fixed Wireless service to 1.0% of New Franklin homes. Across the city, Smartway Communications Fixed Wireless is the only type of service available from the company, with speeds up to 250 Mbps
Community Fiber Solutions Fixed Wireless in New Franklin, OH
Availability:
1.0%
Customer Rating:
(0)
Avg. Download Speed
100 Mbps
Community Fiber Solutions (CFS) offers Fixed Wireless service to 1.0% of New Franklin homes. Across the city, Community Fiber Solutions Fixed Wireless is the only type of service available from the company, with speeds up to 100 Mbps
Which ISP Should You Choose in New Franklin?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in New Franklin is Spectrum.
- The fastest internet provider should be AT&T and EarthLink. Considering speed for the money and reliability in speeds, Spectrum may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in New Franklin is Spectrum.
- Viasat, Spectrum, and HughesNet has the broadest coverage in New Franklin, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.
How does New Franklin compare to other cities with a similar population?
To see how New Franklin stacks up on the national level, it’s useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to New Franklin’s B ISP Report Card and 74 / 100 Digital Connectivity Index.
- ISP Report Card: B-
- Digital Connectivity Index: 65 / 100
- ISP Report Card: B-
- Digital Connectivity Index: 45 / 100
- ISP Report Card: C+
- Digital Connectivity Index: 62 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 41 / 100
- ISP Report Card: B
- Digital Connectivity Index: 65 / 100
- ISP Report Card: B-
- Digital Connectivity Index: 86 / 100
- ISP Report Card: C-
- Digital Connectivity Index: 25 / 100
- ISP Report Card: B-
- Digital Connectivity Index: 74 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 90 / 100
Customer Reviews
Customer Reviews for Internet Service Providers in New Franklin
Customer Reviews
Jacob W
MCTV Cable
October 21, 2024 MCTV is a pretty outdated service but it is my only option. I don't live in a large city so I understand why the need for faster internet isn't a huge priority but faster speeds would be nice. I wish I had more options and I would potentially look into satellite internet given the option someday.
More
An Ohio Customer
MCTV Cable
October 02, 2023 Massillon Cable simply resells commercial internet that they get from Spectrum Communications/Charter/ but we can't subscribe to them directly because of footprint issues. So we pay more for the same service.
More
An Ohio Customer
AT&T Fiber
May 22, 2023 The price was very cheap the first year.The price went up the second year but to just a regular price.I am not happy though that the connection runs slow at times and buffers.We have had it 14 months and we're told it was the fastest available.
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An Ohio Customer
AT&T Fiber
April 03, 2023 Switching to fiber was easy. AT&T sent out a technician that installed their fiber internet in our apartment, which didn't take very long. Since the switch, we've noticed faster internet speeds. We currently have a promotional price of $70 per month, but this will increase to around $100 after a year. Even at the higher price, I prefer it over cable.
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An Ohio Customer
Spectrum Cable
April 14, 2023 Our internet seems fast. No problems with outages. Service is good and they are always ready to help with any questions you have. All in all, we are pretty happy with our provider.
More
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