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8 Best Internet Providers in Portneuf, ID

Find internet availability by address in Portneuf, ID

Jump to: Best Internet Provider | Availability Maps | Customer Reviews | Portneuf ISP Report Card | Business Internet in Portneuf

Portneuf ISP Report at a Glance
ISP grade Portneuf ISP Report Card C-
Average speed Download Speed for Most Households 928 Mbps
ISP count Number of Internet Service Providers 8
Customer review count Real Portneuf Customer Ratings 0

This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.

Data update information▼

This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.

Portneuf has 8 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Cable, Fixed Wireless, and DSL internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 3 available internet technologies in Portneuf.

Portneuf overview

▼

Portneuf has 8 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Cable, Fixed Wireless, and DSL internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 3 available internet technologies in Portneuf.

Compare Providers Ranked by Coverage, Speed, and Customer Ratings

Centurylink

Centurylink logo

Availability:

97.4%

Customer Rating:

3.2 of 5 stars

(179)

View Plans

1-844-526-6307 Price: Starting at $55.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Portneuf.

Max Download Speed InfoCalculated from the maximum speeds available to most Portneuf residents, weighted by block population.

Customer Rating

DSL

97.4%

72 Mbps

80 Mbps

DSL: 2.9 of 5 stars

(118)

Sparklight

Sparklight logo

Availability:

91.3%

Customer Rating:

3.4 of 5 stars

(78)

View Plans

Price: $75.00 - $90.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Portneuf.

Max Download Speed InfoCalculated from the maximum speeds available to most Portneuf residents, weighted by block population.

Customer Rating

Cable

91.3%

1,000 Mbps

1,000 Mbps

Cable: 3.3 of 5 stars

(56)

Verizon

Verizon logo

Availability:

100.0%

Customer Rating:

3.8 of 5 stars

(783)

View Plans

1-833-213-7018 Price: $50.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Portneuf.

Max Download Speed InfoCalculated from the maximum speeds available to most Portneuf residents, weighted by block population.

Customer Rating

Fixed Wireless

100.0%

261 Mbps

300 Mbps

Wireless: 3.6 of 5 stars

(350)

Fybercom

Fybercom logo

Availability:

100.0%

Customer Rating:

3.4 of 5 stars

(5)

View Plans

Price:

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Portneuf.

Max Download Speed InfoCalculated from the maximum speeds available to most Portneuf residents, weighted by block population.

Customer Rating

Fixed Wireless

100.0%

120 Mbps

120 Mbps

Wireless: 3.4 of 5 stars

(5)

Above are the top 4 providers in Portneuf, ID for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your city.

White Cloud

White Cloud logo

Availability:

97.4%

Customer Rating:

0.0 of 5 stars

(0)

View Plans

Price:

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Portneuf.

Max Download Speed InfoCalculated from the maximum speeds available to most Portneuf residents, weighted by block population.

Customer Rating

Fixed Wireless

97.4%

200 Mbps

200 Mbps

Wireless: 0.0 of 5 stars

(0)

Always ON

Always ON logo

Availability:

96.2%

Customer Rating:

0.0 of 5 stars

(0)

View Plans

Price:

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Portneuf.

Max Download Speed InfoCalculated from the maximum speeds available to most Portneuf residents, weighted by block population.

Customer Rating

Fixed Wireless

96.2%

100 Mbps

100 Mbps

Wireless: 0.0 of 5 stars

(0)

T-Mobile Home Internet

T-Mobile Home Internet logo

Availability:

94.5%

Customer Rating:

4.0 of 5 stars

(322)

View Plans

1-833-601-2935 Price: Starting at $45.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Portneuf.

Max Download Speed InfoCalculated from the maximum speeds available to most Portneuf residents, weighted by block population.

Customer Rating

Fixed Wireless

94.5%

27 Mbps

100 Mbps

Wireless: 4.0 of 5 stars

(322)

Rise Broadband

Rise Broadband logo

Availability:

92.5%

Customer Rating:

2.9 of 5 stars

(18)

View Plans

1-855-477-2095 Price: Starting at $29.99 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Portneuf.

Max Download Speed InfoCalculated from the maximum speeds available to most Portneuf residents, weighted by block population.

Customer Rating

Fixed Wireless

92.5%

50 Mbps

50 Mbps

Wireless: 2.8 of 5 stars

(15)

Providers with less than 1% coverage in this city are excluded from the list. To see if one of these providers is available at your home, please use the address search above.

Satellite providers, which generally offer 100% coverage across the United States, are available for Portneuf residents as well. Some of the top satellite options include Dish Network, DirecTV, HughesNet, Viasat, and Starlink. These providers offer varied services and pricing, giving residents flexibility in choosing the best option for their location and needs.

Starlink

Starlink logo

Availability:

100%

Customer Rating:

4.0 of 5 stars

(58)

View Plans

Price: $55.00 - $130.00 / mo.

Viasat

Viasat logo

Availability:

100%

Customer Rating:

1.7 of 5 stars

(12)

View Plans

1-833-875-1370 Price: $39.99 - $69.99 / mo.

DirecTV

DirecTV logo

Availability:

100%

Customer Rating:

4.3 of 5 stars

(9)

Dish

Dish logo

Availability:

100%

Customer Rating:

3.7 of 5 stars

(13)

View Plans

1-833-875-1332 Price: $55.00 / mo.

Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Portneuf ratings may vary and are shown below.

Who is the Best Internet Provider in Portneuf, ID?

Sparklight is the highest-rated internet provider in Portneuf based on 26 Idaho customer reviews, and T-Mobile Home Internet has the highest rating nationwide. The provider information above and the information immediately below can help you decide. Compare provider ratings and review counts above.

The chart and table below show average customer ratings from customers in Portneuf, Idaho, and customers throughout the country.

Top Rated Internet Providers in Portneuf

Sparklight4.253.40
Centurylink3.573.22
Verizon3.673.77
Fybercom3.253.40
  • City Rating
  • State Rating
  • National Rating

Local, State, and National Ratings for all Portneuf Internet Providers

ISP / Tech TypePortneuf OverallIdaho OverallNational OverallFor Service
Sparklight (0) (12) (78)View Plans
Verizon (0) (3) (783)View Plans
Centurylink (0) (7) (179)View Plans
Fybercom (0) (4) (5)View Plans
HughesNet (0) (0) (24)View Plans
T-Mobile Home Internet (0) (0) (322)View Plans
Rise Broadband (0) (0) (18)View Plans
Viasat (0) (0) (12)View Plans
Always ON (0) (0) (0)View Plans
White Cloud (0) (0) (0)View Plans

Based on 26 reviews from Idaho internet customers, Sparklight is the best internet service provider for Portneuf residents. Sparklight was rated at an average of 4.25 out of 5 in our report for overall customer satisfaction. Verizon wins for second-place in Idaho, with 3.67 out of 5 stars and 100.0% coverage in Portneuf.

At a national level, based on 1385 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.04 out of 5.

Which Providers are Available at my Home in Portneuf?

The map shows speeds per provider and where each provider is available. Click the drop-down menu to choose

a different provider.

Portneuf, ID map of internet availability

 

Speeds and coverage vary within the city, and sometimes even from block to block. The map shows speeds per provider and where each provider is available.

Who is the Fastest Internet Provider in Portneuf?

Based on both FCC data and unbiased customer ratings in Portneuf, the fastest internet in the city comes from Sparklight.

Data Reported to FCC by ISPs: Average Maximum Available in Portneuf

Max Advertised Speed in Portneuf, ID

Sparklight1,000 Mbps
Verizon300 Mbps
White Cloud200 Mbps
Fybercom120 Mbps
Always ON100 Mbps
T-Mobile Home Internet100 Mbps
Centurylink80 Mbps
Rise Broadband50 Mbps

ISP / Tech TypeMax Advertised Speed
Sparklight1,000 Mbps
Verizon300 Mbps
White Cloud200 Mbps
Fybercom120 Mbps
T-Mobile Home Internet100 Mbps
Always ON100 Mbps
Viasat100 Mbps
Centurylink80 Mbps
Rise Broadband50 Mbps
HughesNet25 Mbps

Customer Ratings for Internet Provider Speeds in Portneuf

Sparklight4.083.68
Centurylink3.293.20
Fybercom3.503.80
Verizon3.333.98
  • City Rating
  • State Rating
  • National Rating

ISP / Tech TypePortneuf SpeedIdaho SpeedNational SpeedFor Service
Sparklight (0) (12) (78)View Plans
Centurylink (0) (7) (179)View Plans
Fybercom (0) (4) (5)View Plans
Verizon (0) (3) (783)View Plans
HughesNet (0) (0) (24)View Plans
T-Mobile Home Internet (0) (0) (322)View Plans
Rise Broadband (0) (0) (18)View Plans
Viasat (0) (0) (12)View Plans
Always ON (0) (0) (0)View Plans
White Cloud (0) (0) (0)View Plans

Based on data reported by Portneuf ISPs to the FCC, the fastest speeds in the city are available through Sparklight. The company offers speeds up to 1,000 Mbps in Portneuf. Therefore, the average customer can get up to 1,000 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.

Additionally, actual customers in the city rated their satisfaction with internet speed highest with Sparklight. This indicates Sparklight reliably delivers speeds expected by the customer based on the plan they are paying for.

Who is the Cheapest Internet Provider in Portneuf?

Idaho customers rate Centurylink as the cheapest internet service provider in state. Data comes from customers in the state rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.

Centurylink received a local rating of 3.57 out of 5, which is lower than the average across all internet providers in the country. Sparklight is rated in second place for affordability by the company’s Portneuf customers with an average price rating of 3.58 out of 5.

The chart and graph below show how customers in Portneuf, Idaho, and the United States rated the affordability of their internet service.

Rated Affordability in Portneuf

Centurylink3.573.42
Sparklight3.583.23
Fybercom3.503.80
Verizon3.003.45
  • City Rating
  • State Rating
  • National Rating

ISP / Tech TypePortneuf AffordabilityIdaho AffordabilityNational AffordabilityFor Service
Centurylink (0) (7) (179)View Plans
Sparklight (0) (12) (78)View Plans
Fybercom (0) (4) (5)View Plans
Verizon (0) (3) (783)View Plans
HughesNet (0) (0) (24)View Plans
T-Mobile Home Internet (0) (0) (322)View Plans
Rise Broadband (0) (0) (18)View Plans
Viasat (0) (0) (12)View Plans
Always ON (0) (0) (0)View Plans
White Cloud (0) (0) (0)View Plans

Portneuf Internet Health Assessment

ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the city and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for Portneuf below, including the metrics used and how Portneuf compares to the rest of Idaho and nation.

Portneuf ISP Report Card: C-
Metric

(hover for details)
Portneuf Idaho USA
0.00% 57.41% 71.53%
928 Mbps 3,168 Mbps 3,583 Mbps
7.7 6.6 7.1

 

Portneuf Digital Connectivity Index: 55 / 100
Metric

(hover for details)
Portneuf Idaho USA
2.7 2.8 2.7
29% 14% 15%
96% 97% 96%
98% 92% 91%
43% 73% 76%
43% 73% 77%

Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.

Portneuf ISP Report Card & Digital Connectivity Index

The ISP Report Card in Portneuf is C-, which is much worse than other cities. The local demand for broadband internet connectivity in Portneuf is high with a score of 55 / 100 in our Digital Connectivity Index. This means that internet service providers operating in Portneuf have done a average job meeting the needs of its residents.

The Portneuf ISP Report Card evaluates the city on availability and speed metrics compared to other cities in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a city needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.

98% of Portneuf households have an internet connection despite having 100.00% availability. 43% of households have fiber, cable, or DSL, 39% have satellite, 7% are still on dial-up, and 2% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.

As you can see in the table above, while 43% of households have a broadband connection such as fiber, cable or DSL available to their home, 43% subscribe to it. A very low number of Portneuf residents are taking advantage of the available internet infrastructure.

For more details, please visit our ISP Report Card and Digital Connectivity Index pages.

How do Neighboring Cities Compare to Portneuf?

Tyhee, ID

  • ISP Report Card: B-
  • Digital Connectivity Index: 73 / 100
Pocatello, ID

  • ISP Report Card: B+
  • Digital Connectivity Index: 62 / 100
Chubbuck, ID

  • ISP Report Card: A
  • Digital Connectivity Index: 72 / 100

Inkom, ID

  • ISP Report Card: D
  • Digital Connectivity Index: 70 / 100
Fort Hall, ID

  • ISP Report Card: D
  • Digital Connectivity Index: 30 / 100
Gibson, ID

  • ISP Report Card: D
  • Digital Connectivity Index: 34 / 100

Arbon Valley, ID

  • ISP Report Card: D
  • Digital Connectivity Index: 41 / 100
McCammon, ID

  • ISP Report Card: D+
  • Digital Connectivity Index: 57 / 100
Pebble, ID

  • ISP Report Card: F
  • Digital Connectivity Index: 62 / 100

How Much Speed does a Portneuf Household Need?

Higher speed is typically preferred, but that comes at a higher price. The average size of a household in Portneuf is 2.7, which is smaller than the Idaho average of 2.8 and larger than the national average of 2.7. Portneuf’s average household income is $125,781 which is much higher than the Idaho average of $84,595 and much higher than the national average of $93,246. Homes with more people living in them and with higher incomes tend to indicate more devices being used more often.

Portneuf also has 12% of its population enrolled in school between the 6th grade and college level, this is lower than the Idaho average of 18%. Additionally, 29% of residents work from home, which is higher than the 14% of residents in Idaho who work from home. This and other factors you can see above show us that the community of Portneuf has a high need for internet connectivity and speeds.

Compared to the rest of the country, Portneuf households are more technology-engaged. 96% of households have some sort of computing device, 92% have desktops or laptops in the home, and 96% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.

Which Fiber Internet Providers are Available in Portneuf?

According to the most recently submitted data by internet service providers to the FCC, there are currently no fiber providers available in Portneuf, ID.

Which Cable Internet Providers are Available in Portneuf?

Sparklight Cable in Portneuf, ID

Sparklight logo

Availability:

91.3%

Customer Rating:

3.3 of 5 stars

(56)

Avg. Download Speed

1,000 Mbps

Sparklight offers Cable service to 91.3% of Portneuf homes. Across the city, Sparklight Cable is the only type of service available from the company, with speeds up to 1,000 Mbps, with speeds from 1,000 Mpbs up to 1,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 50 and as high as 50, with an average of 50 Mbps throughout the city. Sparklight Cable is rated about the same as other types of internet service available in Portneuf from Sparklight in terms of customer satisfaction.

Which DSL Internet Providers are Available in Portneuf?

Centurylink DSL in Portneuf, ID

Centurylink logo

Availability:

97.4%

Customer Rating:

2.9 of 5 stars

(118)

Avg. Download Speed

72 Mbps

Centurylink offers DSL service to 97.4% of Portneuf homes. Across the city, Centurylink DSL is the only type of service available from the company, with speeds up to 72 Mbps, with speeds from 10 Mpbs up to 80 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 10, with an average of 8.9 Mbps throughout the city. Centurylink DSL is rated about the same as other types of internet service available in Portneuf from Centurylink in terms of customer satisfaction.

Which Fixed Wireless and LTE Internet Providers are Available in Portneuf?

Verizon Fixed Wireless in Portneuf, ID

Verizon logo

Availability:

100.0%

Customer Rating:

3.6 of 5 stars

(350)

Avg. Download Speed

261 Mbps

Verizon offers Fixed Wireless service to 100.0% of Portneuf homes. Across the city, Verizon Fixed Wireless is the only type of service available from the company, with speeds up to 261 Mbps, with speeds from 25 Mpbs up to 300 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 6.0 and as high as 20, with an average of 18 Mbps throughout the city. Verizon Fixed Wireless is rated other types of internet service available in Portneuf from Verizon in terms of customer satisfaction.

Fybercom Fixed Wireless in Portneuf, ID

Fybercom logo

Availability:

100.0%

Customer Rating:

3.4 of 5 stars

(5)

Avg. Download Speed

120 Mbps

Fybercom offers Fixed Wireless service to 100.0% of Portneuf homes. Across the city, Fybercom Fixed Wireless is the only type of service available from the company, with speeds up to 120 Mbps, with speeds from 120 Mpbs up to 120 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 20 and as high as 20, with an average of 20 Mbps throughout the city. Fybercom Fixed Wireless is rated other types of internet service available in Portneuf from Fybercom in terms of customer satisfaction.

White Cloud Fixed Wireless in Portneuf, ID

White Cloud logo

Availability:

97.4%

Customer Rating:

 of 5 stars

(0)

Avg. Download Speed

200 Mbps

White Cloud offers Fixed Wireless service to 97.4% of Portneuf homes. Across the city, White Cloud Fixed Wireless is the only type of service available from the company, with speeds up to 200 Mbps, with speeds from 200 Mpbs up to 200 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 50 and as high as 50, with an average of 50 Mbps throughout the city. White Cloud Fixed Wireless is rated other types of internet service available in Portneuf from White Cloud in terms of customer satisfaction.

Always ON Fixed Wireless in Portneuf, ID

Always ON logo

Availability:

96.2%

Customer Rating:

 of 5 stars

(0)

Avg. Download Speed

100 Mbps

Always ON offers Fixed Wireless service to 96.2% of Portneuf homes. Across the city, Always ON Fixed Wireless is the only type of service available from the company, with speeds up to 100 Mbps, with speeds from 100 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 10 and as high as 10, with an average of 10 Mbps throughout the city. Always ON Fixed Wireless is rated other types of internet service available in Portneuf from Always ON in terms of customer satisfaction.

T-Mobile Home Internet Fixed Wireless in Portneuf, ID

T-Mobile Home Internet logo

Availability:

94.5%

Customer Rating:

4.0 of 5 stars

(322)

Avg. Download Speed

27 Mbps

T-Mobile Home Internet offers Fixed Wireless service to 94.5% of Portneuf homes. Across the city, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 27 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 3.5 Mbps throughout the city. T-Mobile Home Internet Fixed Wireless is rated other types of internet service available in Portneuf from T-Mobile Home Internet in terms of customer satisfaction.

Rise Broadband Fixed Wireless in Portneuf, ID

Rise Broadband logo

Availability:

92.5%

Customer Rating:

2.8 of 5 stars

(15)

Avg. Download Speed

50 Mbps

Rise Broadband offers Fixed Wireless service to 92.5% of Portneuf homes. Across the city, Rise Broadband Fixed Wireless is the only type of service available from the company, with speeds up to 50 Mbps, with speeds from 50 Mpbs up to 50 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 10 and as high as 10, with an average of 10 Mbps throughout the city. Rise Broadband Fixed Wireless is rated other types of internet service available in Portneuf from Rise Broadband in terms of customer satisfaction.

Which ISP Should You Choose in Portneuf?

The right ISP for you depends upon your needs, but in general we can make the following suggestions:

  • The best all-around internet service provider in Portneuf is Sparklight.
  • The fastest internet provider should be Sparklight. Considering speed for the money and reliability in speeds, Sparklight may be a better choice based on real-world local customer feedback.
  • The most affordable internet provider in Portneuf is Centurylink.
  • Verizon, Viasat, Fybercom, and HughesNet has the broadest coverage in Portneuf, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.

How does Portneuf compare to other cities with a similar population?

To see how Portneuf stacks up on the national level, it’s useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to Portneuf’s C- ISP Report Card and 55 / 100 Digital Connectivity Index.

Wayland, OH

  • ISP Report Card: C+
  • Digital Connectivity Index: 63 / 100
Clipper Gap, CA

  • ISP Report Card: C-
  • Digital Connectivity Index: 39 / 100
Colcord, WV

  • ISP Report Card: F
  • Digital Connectivity Index: 40 / 100

Collinwood, VA

  • ISP Report Card: C+
  • Digital Connectivity Index: 44 / 100
Corwith, IA

  • ISP Report Card: C
  • Digital Connectivity Index: 38 / 100
Crown Point Center, NY

  • ISP Report Card: C+
  • Digital Connectivity Index: 51 / 100

Waneta, KY

  • ISP Report Card: C
  • Digital Connectivity Index: 17 / 100
Warrens Corners, NY

  • ISP Report Card: D-
  • Digital Connectivity Index: 63 / 100
Watt Heights, TN

  • ISP Report Card: C
  • Digital Connectivity Index: 45 / 100

Customer Reviews

Customer Reviews for Internet Service Providers in Idaho

Customer Reviews

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Robert

Fybercom Fixed Wireless

July 11, 2026

This used to be a good company. Started to have buffering issues on all devices. Took 10 days to get a tech out. Installed new modems. Problem still there. Call tech support who indicated it is a problem with one of their towers and that it affects numerous customers. Asked if the Engineers communicate with tech support and apparently they do not. They want me to change to fyber and asked why they don't communicate with the affected customers who are waiting for issue in the tower to be corrected, especially if they can identify each customer that it is affecting. The time it takes to get a service tech in to change the modem, rather than being honest that something else exists is not a good model plan to show support for the customers. Being down without your internet which supplies TVS, Security Systems and other devices while still paying the bill is highway robbery especially at the prices we are being charged.

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A Filer, ID Customer

TruLeap Technologies Fiber

April 03, 2026

Great local provider, best speed around by far. Upload and download speeds are the same. Very low latency. Quick to respond and take care of issues.

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Brett W

Centurylink DSL

January 30, 2026

The survive overall is consistent but the speed is only fair at 100mbs. The service in prime hours 8:00PM to 11:00PM seems throttle backed from Tuesday to Saturday. Lastly, we have been in auto pay with them for 12 years and we never hear from them at all.

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Cindy D

TDS Fiber

January 29, 2026

The recently installed our fiber and was punctual and cleaned up their mess. I also appreciate the locked in pricing.

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Policy

Fybercom Fixed Wireless

January 18, 2026

Have had their internet service since March 2025. The first 7 months it was excellent, but the last few months it has been awful. My wife works from home and it is a necessity to have reliable internet access. There is no customer support on weekends or until 8am weekdays. 3 times it has been off all day. 3 times it went out in the in middle of my wife working. Very rarely do they answer the phone. You leave a message and it takes them 3 or 4 hours to respond and sometimes it isn’t until the next day. Now for the reason of this review. Internet went out 1/16/2026. Called and left a message. Received a call back 5 hours after the internet had already came back on. They wanted to do troubleshooting, but I explained that my wife was working. Made an appointment for 3PM 1/17/2026. Wife quit work early so I could take their call so they could do troubleshooting. NO CALL! I can put up with a lot of things, but this is unacceptable!!!

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