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Best Internet Providers in Rochester, NH

All 7 providers, ranked by coverage, speed and customer ratings

Rochester has 7 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Fiber, Cable, Fixed Wireless, and DSL internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Rochester.

This page reflects the most recent FCC update from October 19, 2026, based on the Broadband Data Collection as of December 31, 2025.

What changed
Homes with fiber93.2%Strafford County 88.9%top 32%
Average top speed1,995 MbpsStrafford County 1,930 Mbpsbottom 24%
Providers76.8 at a typical addressbottom 42%
Homes with internet94%Strafford County 92%top 38%
ISP Report CardBscore 69 of 100top 49%
Connectivity index70/100Strafford County 74/100bottom 47%

Ranks compare Rochester with the 1,383 US suburban and regional cities (25,000 to 49,999 people), the tiers of our fastest-cities rankings.

The Best Internet in Rochester, NH at a Glance

Top rankedSee the full rankingFirst in our Rochester ranking by coverage, speed and customer ratings.See plans
FastestXFINITY from ComcastUp to 2,000 Mbps advertised to the FCCCompare speeds
Best ratedBreezelineRated 5.00 out of 5 by its customers, available to 99.93% of homesSee plans
Lowest priceSee prices by providerListed prices appear on each provider below.See plans

Rochester Internet Providers, Ranked by Coverage, Speed and Customer Ratings

XFINITY

XFINITY logo

Availability:

98.0%

Customer Rating:

3.4 of 5 stars

(2378)

View Plans

1-877-244-3013 Price: $45.00 - $119.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Rochester.

Max Download Speed InfoCalculated from the maximum speeds available to most Rochester residents, weighted by block population.

Customer Rating

Fiber

1.1%

2,000 Mbps

2,000 Mbps

Fiber: 3.5 of 5 stars

(299)

Cable

97.1%

2,000 Mbps

2,000 Mbps

Cable: 3.3 of 5 stars

(2077)

Breezeline

Breezeline logo

Availability:

99.9%

Customer Rating:

2.9 of 5 stars

(67)

View Plans

1-877-919-4813 Price: $20.00 - $40.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Rochester.

Max Download Speed InfoCalculated from the maximum speeds available to most Rochester residents, weighted by block population.

Customer Rating

Fiber

31.5%

1,000 Mbps

1,000 Mbps

Fiber: 3.0 of 5 stars

(5)

Cable

95.6%

1,000 Mbps

1,000 Mbps

Cable: 2.9 of 5 stars

(62)

Fidium

Fidium logo

Availability:

99.5%

Customer Rating:

3.4 of 5 stars

(88)

View Plans

1-833-875-1335 Price: $30.00 - $85.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Rochester.

Max Download Speed InfoCalculated from the maximum speeds available to most Rochester residents, weighted by block population.

Customer Rating

Fiber

93.1%

2,000 Mbps

2,000 Mbps

Fiber: 3.6 of 5 stars

(67)

DSL

64.5%

17 Mbps

80 Mbps

DSL: 2.9 of 5 stars

(18)

EarthLink

EarthLink logo

Availability:

60.8%

Customer Rating:

3.4 of 5 stars

(15)

View Plans

1-877-418-2092 Price: Starting at $39.95 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Rochester.

Max Download Speed InfoCalculated from the maximum speeds available to most Rochester residents, weighted by block population.

Customer Rating

Fixed Wireless

60.8%

25 Mbps

25 Mbps

Wireless: 3.3 of 5 stars

(4)

T-Mobile Home Internet

T-Mobile Home Internet logo

Availability:

96.9%

Customer Rating:

4.0 of 5 stars

(341)

View Plans

1-833-601-2935 Price: Starting at $55.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Rochester.

Max Download Speed InfoCalculated from the maximum speeds available to most Rochester residents, weighted by block population.

Customer Rating

Fixed Wireless

96.9%

57 Mbps

100 Mbps

Wireless: 4.0 of 5 stars

(341)

Verizon

Verizon logo

Availability:

80.3%

Customer Rating:

3.8 of 5 stars

(816)

View Plans

1-833-213-7018 Price: $50.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Rochester.

Max Download Speed InfoCalculated from the maximum speeds available to most Rochester residents, weighted by block population.

Customer Rating

Fixed Wireless

80.3%

186 Mbps

300 Mbps

Wireless: 3.6 of 5 stars

(362)

AT&T

AT&T logo

Availability:

60.8%

Customer Rating:

3.6 of 5 stars

(1051)

View Plans

1-877-610-1219 Price: Starting at $55.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Rochester.

Max Download Speed InfoCalculated from the maximum speeds available to most Rochester residents, weighted by block population.

Customer Rating

Fixed Wireless

60.8%

25 Mbps

25 Mbps

Wireless: 3.6 of 5 stars

(205)

Satellite providers, which generally offer 100% coverage across the United States, are available for Rochester residents as well. Some of the top satellite options include Dish Network, DirecTV, HughesNet, Viasat, and Starlink. These providers offer varied services and pricing, giving residents flexibility in choosing the best option for their location and needs.

Starlink

Starlink logo

Availability:

100%

Customer Rating:

3.9 of 5 stars

(64)

View Plans

Price: $55.00 - $130.00 / mo.

Viasat

Viasat logo

Availability:

100%

Customer Rating:

1.7 of 5 stars

(12)

View Plans

1-833-875-1370 Price: $69.99 - $179.99 / mo.

DirecTV

DirecTV logo

Availability:

100%

Customer Rating:

4.3 of 5 stars

(9)

Dish

Dish logo

Availability:

100%

Customer Rating:

3.7 of 5 stars

(13)

View Plans

1-833-875-1332 Price: $55.00 / mo.

Providers with less than 1% coverage in this city are excluded from the list. To see if one of these providers is available at your home, please use the address search above.

Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Rochester ratings may vary and are shown below.

Who is the Best Internet Provider in Rochester, NH?

Breezeline is the highest-rated internet provider in Rochester based on 57 New Hampshire customer reviews, and T-Mobile Home Internet has the highest rating nationwide. The provider information above and the information immediately below can help you decide. Compare provider ratings and review counts above.

Click here to get Breezeline

or call 1-877-919-4813

Which Providers are Available at my Home in Rochester?

Coverage changes block by block. Pick a provider and a technology to see where its service reaches: the darker the area, the larger the share of homes it covers. For your exact address, use the address search above.

Rochester, NH map of internet availability

How Rochester Compares to Places Its Size

Rochester's report card score is in the top 49% and its connectivity index is in the bottom 47%.

Bscore 69 of 100ISP Report CardGrades what providers offer: fiber availability, the download speed most homes can get and the number of providers at a typical address.top 49%
70/100Strafford County 74/100, US 69/100Digital Connectivity IndexMeasures how much households need and use the internet: household size, working from home, devices and subscriptions.bottom 47%
Measure Rochester Rank among US suburban and regional cities (25,000 to 49,999 people) Strafford County New Hampshire US Leader
ISP Report Card inputs: what providers offer here
Fiber availability 93.2% top 32% 88.9% 85.9% 71.5% 25 places at 100.0%
Average top speed 1,995 Mbps bottom 24% 1,930 Mbps 1,999 Mbps 3,486 Mbps Hixson, TN (25,000 Mbps)
Providers at a typical address 6.8 bottom 42% 6.6 5.6 7.1 San Lorenzo, CA (13)
Connectivity index inputs: how much households need and use the internet
People per household 2.4 bottom 27% 2.5 2.5 2.7 Kiryas Joel, NY (5.1)
Workers who work from home 12% bottom 46% 17% 17% 15% Venice, CA (47%)
Homes with a computer, tablet or phone 96% bottom 47% 97% 96% 96% 16 places at 100%
Homes with internet 94% top 38% 92% 93% 91% 13 places at 99%
Homes on fiber, cable or DSL 84% top 28% 83% 83% 76% Burke, VA and Colleyville, TX and 3 more (94%)
More about the households here
Homes with a desktop or laptop 84% top 48% 87% 86% 81% University Park, TX (99%)
Median household income $83,646 bottom 40% $95,532 $108,120 $93,246 Scarsdale, NY ($244,191)
Residents in school (6th grade to college) 12% bottom 13% 17% 14% 16% Rexburg, ID (71%)

Fiber reaches 93.2% of homes in Rochester, against 88.9% across Strafford County and 85.9% across New Hampshire. Households in Rochester are smaller than the US average (2.4 people against 2.7); 12% of workers work from home (US 15%); and the median household income is $83,646 (US $93,246).

Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.

Fiber, 5G, Cable and DSL Internet in Rochester

Which Fiber Internet Providers are Available in Rochester?

Fidium Fiber in Rochester, NH

Fidium logo

Availability:

93.1%

Customer Rating:

3.6 of 5 stars

(67)

Avg. Download Speed

2,000 Mbps

Fidium Fiber offers Fiber service to 93.1% of Rochester homes. Across the city, Fidium Fiber has speeds up to 2,000 Mbps, with speeds from 2,000 Mpbs up to 2,000 Mbps depending on the address. Upload speeds are symmetrical, meaning they are exactly the same as download speeds for Fidium Fiber. Fidium Fiber is rated about the same as other types of internet service available in Rochester from Fidium in terms of customer satisfaction.

Breezeline Fiber in Rochester, NH

Breezeline logo

Availability:

31.5%

Customer Rating:

3.0 of 5 stars

(5)

Avg. Download Speed

1,000 Mbps

Breezeline offers Fiber service to 31.5% of Rochester homes. Across the city, Breezeline Fiber has speeds up to 1,000 Mbps, with speeds from 1,000 Mpbs up to 1,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 600 and as high as 1,000, with an average of 992 Mbps throughout the city. Breezeline Fiber is rated about the same as other types of internet service available in Rochester from Breezeline in terms of customer satisfaction.

XFINITY Fiber in Rochester, NH

XFINITY logo

Availability:

1.1%

Customer Rating:

3.5 of 5 stars

(299)

Avg. Download Speed

2,000 Mbps

XFINITY from Comcast offers Fiber service to 1.1% of Rochester homes. Across the city, XFINITY Fiber has speeds up to 2,000 Mbps, with speeds from 2,000 Mpbs up to 2,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 250 and as high as 2,000, with an average of 1,674 Mbps throughout the city. XFINITY Fiber is rated about the same as other types of internet service available in Rochester from XFINITY in terms of customer satisfaction.

Which Fixed Wireless and LTE Internet Providers are Available in Rochester?

T-Mobile Home Internet Fixed Wireless in Rochester, NH

T-Mobile Home Internet logo

Availability:

96.9%

Customer Rating:

4.0 of 5 stars

(341)

Avg. Download Speed

57 Mbps

T-Mobile Home Internet offers Fixed Wireless service to 96.9% of Rochester homes. Across the city, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 57 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 10 Mbps throughout the city. T-Mobile Home Internet Fixed Wireless is rated other types of internet service available in Rochester from T-Mobile Home Internet in terms of customer satisfaction.

Verizon Fixed Wireless in Rochester, NH

Verizon logo

Availability:

80.3%

Customer Rating:

3.6 of 5 stars

(362)

Avg. Download Speed

186 Mbps

Verizon offers Fixed Wireless service to 80.3% of Rochester homes. Across the city, Verizon Fixed Wireless is the only type of service available from the company, with speeds up to 186 Mbps, with speeds from 25 Mpbs up to 300 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 6.0 and as high as 20, with an average of 14 Mbps throughout the city. Verizon Fixed Wireless is rated other types of internet service available in Rochester from Verizon in terms of customer satisfaction.

EarthLink Fixed Wireless in Rochester, NH

EarthLink logo

Availability:

60.8%

Customer Rating:

3.3 of 5 stars

(4)

Avg. Download Speed

25 Mbps

EarthLink offers Fixed Wireless service to 60.8% of Rochester homes. Across the city, EarthLink Fixed Wireless is the only type of service available from the company, with speeds up to 25 Mbps, with speeds from 25 Mpbs up to 25 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 3.0, with an average of 3.0 Mbps throughout the city. EarthLink Fixed Wireless is rated other types of internet service available in Rochester from EarthLink in terms of customer satisfaction.

AT&T Fixed Wireless in Rochester, NH

AT&T logo

Availability:

60.8%

Customer Rating:

3.6 of 5 stars

(205)

Avg. Download Speed

25 Mbps

AT&T offers Fixed Wireless service to 60.8% of Rochester homes. Across the city, AT&T Fixed Wireless is the only type of service available from the company, with speeds up to 25 Mbps, with speeds from 25 Mpbs up to 25 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 3.0, with an average of 3.0 Mbps throughout the city. AT&T Fixed Wireless is rated other types of internet service available in Rochester from AT&T in terms of customer satisfaction.

Which Cable Internet Providers are Available in Rochester?

XFINITY Cable in Rochester, NH

XFINITY logo

Availability:

97.1%

Customer Rating:

3.3 of 5 stars

(2077)

Avg. Download Speed

2,000 Mbps

XFINITY from Comcast offers Cable service to 97.1% of Rochester homes. Across the city, XFINITY Cable has speeds up to 2,000 Mbps, with speeds from 2,000 Mpbs up to 2,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 250 and as high as 2,000, with an average of 700 Mbps throughout the city. XFINITY Cable is rated the same as other types of internet service available in Rochester from XFINITY in terms of customer satisfaction.

Breezeline Cable in Rochester, NH

Breezeline logo

Availability:

95.6%

Customer Rating:

2.9 of 5 stars

(62)

Avg. Download Speed

1,000 Mbps

Breezeline offers Cable service to 95.6% of Rochester homes. Across the city, Breezeline Cable has speeds up to 1,000 Mbps, with speeds from 1,000 Mpbs up to 1,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 50 and as high as 50, with an average of 50 Mbps throughout the city. Breezeline Cable is rated the same as other types of internet service available in Rochester from Breezeline in terms of customer satisfaction.

Which DSL Internet Providers are Available in Rochester?

Fidium DSL in Rochester, NH

Fidium logo

Availability:

64.5%

Customer Rating:

2.9 of 5 stars

(18)

Avg. Download Speed

17 Mbps

Fidium Fiber offers DSL service to 64.5% of Rochester homes. Across the city, Fidium DSL has speeds up to 17 Mbps, with speeds from 10 Mpbs up to 80 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 20, with an average of 2.8 Mbps throughout the city. Fidium DSL is rated higher than other types of internet service available in Rochester from Fidium in terms of customer satisfaction.

Internet in Rochester by Neighborhood and ZIP Code

Fiber reaches from 90.6% of homes in 03868 to 94.7% in 03839. Each row links to that place’s page.

Neighborhoods in Rochester

Neighborhood People Homes with fiber Average top speed Providers at a typical address Report card Connectivity

ZIP codes in Rochester

ZIP code People Homes with fiber Average top speed Providers at a typical address Report card Connectivity
0386722,463 93.5%1,994 Mbps6.5B68/100
038685,801 90.6%2,000 Mbps7.5B+76/100
038394,023 94.7%1,992 Mbps7.4B+71/100

How Rochester Compares to Nearby Places

The 10 places nearest to Rochester that have their own pages are all within 9 miles, 3 of them in Maine. Among them, Center Strafford has the most homes with fiber (100.0%) and Berwick, ME the fewest (13.1%); Rochester has 93.2%.

Place People Homes with fiber Average top speed Providers at a typical address Report card Connectivity
Rochester (this page)32,691 93.2%1,995 Mbps6.8B70/100
Dover33,087 94.5%1,994 Mbps7.6B+74/100
Somersworth12,092 99.2%1,971 Mbps6.7B+71/100
Barrington7,383 98.0%1,978 Mbps6.3B+76/100
Berwick, ME6,761 13.1%1,913 Mbps5.4C73/100
Farmington6,392 99.8%1,955 Mbps6.4B+71/100
Lebanon, ME6,258 94.0%1,987 Mbps6.3B74/100
Rollinsford3,357 34.1%1,793 Mbps6.3C+90/100
Milton3,025 92.7%1,678 Mbps6.4B84/100
Center Strafford1,645 100.0%2,000 Mbps5.1B82/100
Tatnic, ME940 0.0%1,285 Mbps5.5C-80/100

Who is the Fastest Internet Provider in Rochester?

Based on both FCC data and unbiased customer ratings, the fastest internet in the city comes from XFINITY from Comcast.

Data Reported to FCC by ISPs: Average Maximum Available in Rochester

Max Advertised Speed in Rochester, NH
Fidium Fiber2,000
XFINITY from Comcast2,000
Breezeline1,000
Verizon300
Viasat100
T-Mobile Home Internet100
HughesNet25
AT&T25
EarthLink25

How fast is your internet?

Test your connection here and see it next to the speeds providers advertise in Rochester. It takes about 20 seconds and, on a fast line, can move a few hundred MB of data.

Customer Ratings for Rochester Internet Providers

Based on 57 reviews from New Hampshire internet customers, Breezeline is the best internet service provider for Rochester residents. Breezeline was rated at an average of 3.20 out of 5 in our report for overall customer satisfaction. XFINITY from Comcast wins for second-place in New Hampshire, with 4.00 out of 5 stars and 98.0% coverage in Rochester.

At a national level, based on 4756 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.01 out of 5.

Local, State, and National Ratings for all Rochester Internet Providers

The table below shows average customer ratings from customers in Rochester, New Hampshire, and customers throughout the country.

ISP / Tech TypeRochester OverallNew Hampshire OverallNational OverallFor Service
Breezeline5 of 5 stars (1)3 of 5 stars (5)3 of 5 stars (67)View Plans
XFINITY4 of 5 stars (1)3.5 of 5 stars (35)3.5 of 5 stars (2378)View Plans
FidiumNo rating yet (0)3.5 of 5 stars (13)3.5 of 5 stars (88)View Plans
T-Mobile Home InternetNo rating yet (0)2 of 5 stars (1)4 of 5 stars (341)View Plans
VerizonNo rating yet (0)3.5 of 5 stars (3)4 of 5 stars (816)View Plans
HughesNetNo rating yet (0)No rating yet (0)2.5 of 5 stars (25)View Plans
AT&TNo rating yet (0)No rating yet (0)3.5 of 5 stars (1051)View Plans
EarthLinkNo rating yet (0)No rating yet (0)3.5 of 5 stars (15)View Plans
ViasatNo rating yet (0)No rating yet (0)1.5 of 5 stars (12)View Plans

Customer Ratings for Internet Provider Speeds in Rochester

Based on data reported by Rochester ISPs to the FCC, the fastest speeds in the city are available through XFINITY from Comcast. The company offers speeds up to 2,000 Mbps in Rochester. Therefore, the average customer can get up to 2,000 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.

Additionally, actual customers rated their satisfaction with internet speed highest with XFINITY from Comcast. This indicates XFINITY reliably delivers speeds expected by the customer based on the plan they are paying for.

ISP / Tech TypeRochester SpeedNew Hampshire SpeedNational SpeedFor Service
Breezeline5 of 5 stars (1)3.5 of 5 stars (5)3.5 of 5 stars (67)View Plans
XFINITY5 of 5 stars (1)4 of 5 stars (35)4 of 5 stars (2378)View Plans
FidiumNo rating yet (0)3.5 of 5 stars (13)3.5 of 5 stars (88)View Plans
T-Mobile Home InternetNo rating yet (0)4 of 5 stars (1)4 of 5 stars (341)View Plans
VerizonNo rating yet (0)3 of 5 stars (3)4 of 5 stars (816)View Plans
HughesNetNo rating yet (0)No rating yet (0)2.5 of 5 stars (25)View Plans
AT&TNo rating yet (0)No rating yet (0)4 of 5 stars (1051)View Plans
EarthLinkNo rating yet (0)No rating yet (0)3 of 5 stars (15)View Plans
ViasatNo rating yet (0)No rating yet (0)1.5 of 5 stars (12)View Plans

Who is the Cheapest Internet Provider in Rochester?

Of the providers in Rochester, customers rate Breezeline the best for price. Data comes from customers rating their satisfaction with pricing: in Rochester where enough of them have reviewed a provider, otherwise across New Hampshire or the country. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.

Breezeline is rated 5.00 out of 5 for price, which is much higher than the average across all internet providers in the country. XFINITY from Comcast is rated second for affordability, with an average price rating of 4.00 out of 5.

The table below shows how customers in Rochester, New Hampshire, and the United States rated the affordability of their internet service.

Rated Affordability in Rochester

ISP / Tech TypeRochester AffordabilityNew Hampshire AffordabilityNational AffordabilityFor Service
Breezeline5 of 5 stars (1)3 of 5 stars (5)2.5 of 5 stars (67)View Plans
XFINITY4 of 5 stars (1)3 of 5 stars (35)3 of 5 stars (2378)View Plans
FidiumNo rating yet (0)3.5 of 5 stars (13)3.5 of 5 stars (88)View Plans
T-Mobile Home InternetNo rating yet (0)5 of 5 stars (1)4 of 5 stars (341)View Plans
VerizonNo rating yet (0)3.5 of 5 stars (3)3.5 of 5 stars (816)View Plans
HughesNetNo rating yet (0)No rating yet (0)2.5 of 5 stars (25)View Plans
AT&TNo rating yet (0)No rating yet (0)3.5 of 5 stars (1051)View Plans
EarthLinkNo rating yet (0)No rating yet (0)3 of 5 stars (15)View Plans
ViasatNo rating yet (0)No rating yet (0)1.5 of 5 stars (12)View Plans

Customer Reviews for Internet Service Providers in New Hampshire

Customer Reviews

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A Rochester, NH Customer

Breezeline Cable

5 of 5 stars September 10, 2025
Plan Pricing: 5 of 5 stars
Internet Speed: 5 of 5 stars
Overall Rating: 5 of 5 stars

Samantha Y.

XFINITY Cable

4 of 5 stars April 03, 2025

Overall, I’m pretty happy with my current internet provider, XFinity. I’m extremely satisfied with the internet speed. My household has 3 phones, 4 smart TVs, 2 laptops, a desktop, a printer, 2 smart speakers, a Ring doorbell and a few other smart home devices that use the internet, and I’ve never had any issues running numerous items at one time. It’s never slowed the internet speed down or anything. I currently pay around $120 per month for internet. I’d like for the bill to be a little less, but I’m willing to pay the higher rate because I’ve never had any issues. I live in the suburbs, in a highly wooded area, so some providers don’t get very good signal out here, which is another reason I’m willing to pay a little more than I’d like to. I recommend XFINITY to everyone.

Plan Pricing: 4 of 5 stars
Internet Speed: 5 of 5 stars
Overall Rating: 4 of 5 stars

VICTORIA

Fidium

1 of 5 stars September 05, 2026

speed sucks

Plan Pricing: 1 of 5 stars
Internet Speed: 1 of 5 stars
Overall Rating: 1 of 5 stars

Bruce

Fidium Fiber

2 of 5 stars August 10, 2026

While speeds are ok, they lure you in with the promise of low rates, and jack up the price over time. Getting to actual customer service is difficult. I have lost access to my email multiple times, the last time was for over a week. This is unacceptable. It was nothing I did, but something they did in their backend. No notification, just loss of email access. Have a ticket, but I'll be lucky if they call back within 24 hours. Last time, I had to hound them multiple times, including getting in contact with the state PUC to find someone higher up to speak with. Losing access to your bills and attorney's is not cool. Cannot recommend them and their lackadaisical attitude towards service.

Plan Pricing: 2 of 5 stars
Internet Speed: 3 of 5 stars
Overall Rating: 2 of 5 stars

ISPReports User

Fidium Fiber

3 of 5 stars July 11, 2026

it's NOT 1 gig, actually more like .5G. About the same as Xfinity's 500MbPs at the same price without the streaming privileges.

Plan Pricing: 4 of 5 stars
Internet Speed: 3 of 5 stars
Overall Rating: 3 of 5 stars

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Which ISP Should You Choose in Rochester?

The right ISP for you depends upon your needs, but in general we can make the following suggestions:

  • The best all-around internet service provider in Rochester is Breezeline.
  • The fastest internet provider should be XFINITY from Comcast. Considering speed for the money and reliability in speeds, XFINITY from Comcast may be a better choice based on real-world local customer feedback.
  • The most affordable internet provider in Rochester is Breezeline.
  • Viasat, HughesNet, and Breezeline has the broadest coverage in Rochester, available to 99.9% of homes, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.