8 Best Internet Providers in Shaker Heights, OH

Compare Providers Ranked by Coverage, Speed, and Customer Ratings

Above are the top 4 providers in Shaker Heights, OH for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your city.

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Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Shaker Heights ratings may vary and are shown below.

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Who is the Best Internet Provider in Shaker Heights, OH?

Spectrum is the best internet provider in Shaker Heights based on Ohio customer satisfaction ratings and reviews. Based on our extensive and unbiased survey, Spectrum had the best reviews at the local, state, and national levels versus all available providers in Shaker Heights, making it a solid recommendation among providers with reviews. Spectrum is an option for 99.09% of the city.

The chart and table below show average customer ratings from customers in Shaker Heights, Ohio, and customers throughout the country.

Top Rated Internet Providers in Shaker Heights

Local, State, and National Ratings for all Shaker Heights Internet Providers

Based on 263 reviews from Ohio internet customers, Spectrum is the best internet service provider for Shaker Heights residents. Spectrum was rated at an average of 3.33 out of 5 in our report for overall customer satisfaction. AT&T wins for second-place in Ohio, with 3.00 out of 5 stars and 99.8% coverage in Shaker Heights.

At a national level, based on 3777 national reviews for any of the providers listed above, PCs for People is rated higher than any other provider, with a rating of 4.76 out of 5.

Who is the Fastest Internet Provider in Shaker Heights?

According to unbiased feedback from real internet customers in the city, they reported being happiest with speeds provided by Spectrum. On the other hand, based on data provided by the internet providers to the FCC, EarthLink and AT&T should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.

Data Reported to FCC by ISPs: Average Maximum Available in Shaker Heights

	ISP / Tech Type	Max Advertised Speed
	AT&T	5,000 Mbps
	EarthLink	5,000 Mbps
	Verizon	1,000 Mbps
	Spectrum	1,000 Mbps
	Atlantic Broadband	1,000 Mbps
	PCs for People	280 Mbps
	DigitalC	100 Mbps
	T-Mobile Home Internet	100 Mbps
	Viasat	100 Mbps
	HughesNet	25 Mbps

Customer Ratings for Internet Provider Speeds in Shaker Heights

Based on data reported by Shaker Heights ISPs to the FCC, the fastest speeds in the city are available through EarthLink and AT&T. These internet providers offer speeds up to 5,000 Mbps in Shaker Heights. Therefore, the average customer can get up to 3,587 Mbps if they're willing to purchase the fastest subscription tier available at their homes.

Additionally, actual customers in the city rated their satisfaction with internet speed highest with Spectrum. This indicates Spectrum reliably delivers speeds expected by the customer based on the plan they are paying for.

Who is the Cheapest Internet Provider in Shaker Heights?

Ohio customers rate Spectrum as the cheapest internet service provider in state. Data comes from customers in the state rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.

Spectrum received a local rating of 4.00 out of 5, which is lower than the average across all internet providers in the country. AT&T is rated in second place for affordability by the company’s Shaker Heights customers with an average price rating of 3.00 out of 5.

The chart and graph below show how customers in Shaker Heights, Ohio, and the United States rated the affordability of their internet service.

Rated Affordability in Shaker Heights

Shaker Heights Internet Health Assessment

ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the city and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for Shaker Heights below, including the metrics used and how Shaker Heights compares to the rest of Ohio and nation.

Shaker Heights ISP Report Card: A-

	Metric (hover for details)	Shaker Heights	Ohio	USA
	Fiber Availability Percent The percentage of households in Shaker Heights that have a Fiber internet connection available to their home.	88.41%	61.58%	67.25%
	Average Download SpeedThe maximum download speed most households can get on average. This is measured by availability in a block group and weighted by the population in that area.	3,691 Mbps	2,747 Mbps	3,293 Mbps
	Provider CountThe number of providers available for most people. This is a weighted average by block rather than a total for Shaker Heights.	8.2	7.0	6.8

 

Shaker Heights Digital Connectivity Index: 71 / 100

	Metric (hover for details)	Shaker Heights	Ohio	USA
	Average Household SizeA larger household size in a city indicates that there will be a greater need for bandwidth due to simultaneous usage, multiple devices, and network congestion.	2.3	2.5	2.7
	Work From Home PercentA higher percent of the population working from home indicates bandwidth requirements being more widely needed rather than consolidated to commercial portions of the city.	18%	12%	14%
	Households with DevicesA higher percentage of households with computing devices in the home indicates a higher level of infrastructure needed to support those households.	97%	94%	95%
	Households with InternetA higher percentage of households with internet indicates a higher need for usage and connectivity in people’s daily lives.	92%	89%	90%
	Households with BroadbandA higher percentage of households with a broadband connection (defined as speeds above 25 Mbps) indicates heavier usage needs within these households.	84%	75%	75%
	Broadband Usage vs. AvailabilityThis measures what percentage of households who have a broadband connection to their home actually have an active subscription to that service.	84%	76%	76%

Shaker Heights ISP Report Card & Digital Connectivity Index

The ISP Report Card in Shaker Heights is A-, which is much better than other cities. The local demand for broadband internet connectivity in Shaker Heights is high with a score of 71 / 100 in our Digital Connectivity Index. This means that internet service providers operating in Shaker Heights have done a good job meeting the needs of its residents.

The Shaker Heights ISP Report Card evaluates the city on availability and speed metrics compared to other cities in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a city needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.

92% of Shaker Heights households have an internet connection despite having 99.85% availability. 84% of households have fiber, cable, or DSL, 5% have satellite, 1% are still on dial-up, and 2% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.

As you can see in the table above, while 84% of households have a broadband connection such as fiber, cable or DSL available to their home, 84% subscribe to it. A very large amount of Shaker Heights residents are taking advantage of the available internet infrastructure.

For more details, please visit our ISP Report Card and Digital Connectivity Index pages.

How do Neighboring Cities Compare to Shaker Heights?

How Much Speed does a Shaker Heights Household Need?

Higher speed is typically preferred, but that comes at a higher price. The average size of a household in Shaker Heights is 2.3, which is smaller than the Ohio average of 2.5 and smaller than the national average of 2.7. Shaker Heights's average household income is $119,279 which is much higher than the Ohio average of $80,507 and much higher than the national average of $90,606. Homes with fewer people living in them and with higher incomes tend to indicate a fairly average device usage pattern.

Shaker Heights also has 15% of its population enrolled in school between the 6th grade and college level, this is higher than the Ohio average of 15%. Additionally, 18% of residents work from home, which is higher than the 12% of residents in Ohio who work from home. This and other factors you can see above show us that the community of Shaker Heights has a very high need for internet connectivity and speeds.

Compared to the rest of the country, Shaker Heights households are more technology-engaged. 97% of households have some sort of computing device, 91% have desktops or laptops in the home, and 94% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.

Which Fiber Internet Providers are Available in Shaker Heights?

Which Cable Internet Providers are Available in Shaker Heights?

Which DSL Internet Providers are Available in Shaker Heights?

Which Fixed Wireless and LTE Internet Providers are Available in Shaker Heights?

Which ISP Should You Choose in Shaker Heights?

The right ISP for you depends upon your needs, but in general we can make the following suggestions:

• The best all-around internet service provider in Shaker Heights is Spectrum.
• The fastest internet provider should be EarthLink and AT&T. Considering speed for the money and reliability in speeds, Spectrum may be a better choice based on real-world local customer feedback.
• The most affordable internet provider in Shaker Heights is Spectrum.
• Viasat, HughesNet, EarthLink, and AT&T has the broadest coverage in Shaker Heights, and is most likely to cover your home. To find out exactly what's available at your home, please use our address search tool.

How does Shaker Heights compare to other cities with a similar population?

To see how Shaker Heights stacks up on the national level, it's useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to Shaker Heights's A- ISP Report Card and 71 / 100 Digital Connectivity Index.