Best Internet Providers in Shepherdstown, WV
All 10 providers, ranked by coverage, speed and customer ratings
Find internet availability by address in Shepherdstown, WV
Shepherdstown has 10 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Fiber, Cable, DSL, and Fixed Wireless internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Shepherdstown.
Ranks compare Shepherdstown with the 15,682 US towns of 1,000 to 9,999 people, the tiers of our fastest-cities rankings.
The Best Internet in Shepherdstown, WV at a Glance
Shepherdstown Internet Providers, Ranked by Coverage, Speed and Customer Ratings
XFINITY
Connection
Customer Rating
Cable
Frontier
Connection
Customer Rating
DSL
Glo Fiber
Connection
Customer Rating
Fiber
EarthLink
Connection
Customer Rating
Fixed Wireless
Providers with less than 1% coverage in this city are excluded from the list. To see if one of these providers is available at your home, please use the address search above.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Shepherdstown ratings may vary and are shown below.
Who is the Best Internet Provider in Shepherdstown, WV?
T-Mobile Home Internet is the best internet provider in Shepherdstown based on West Virginia customer satisfaction ratings and reviews. Based on our extensive and unbiased survey, T-Mobile Home Internet had the best reviews at the local, state, and national levels versus all available providers in Shepherdstown, making it a solid recommendation among providers with reviews. T-Mobile Home Internet is an option for 92.42% of the city.
Click here to get T-Mobile Home Internet
or call 1-833-601-2935
Which Providers are Available at my Home in Shepherdstown?
Coverage changes block by block. Pick a provider and a technology to see where its service reaches: the darker the area, the larger the share of homes it covers. For your exact address, use the address search above.
Coverage map for each provider in Shepherdstown
- Glo Fiber - fiber coverage map
- XFINITY - cable coverage map
- Verizon - fixed wireless coverage map
- T-Mobile Home Internet - fixed wireless coverage map
- AT&T - fixed wireless coverage map
- EarthLink - fixed wireless coverage map
- Frontier - dsl coverage map
- Morgan Wireless - fixed wireless coverage map
- One Ring Networks - fixed wireless coverage map
- All Points Broadband - fixed wireless coverage map
How Shepherdstown Compares to Places Its Size
Shepherdstown's report card score is in the bottom 48% and its connectivity index is in the top 5%.
| Measure | Shepherdstown | Rank among US towns of 1,000 to 9,999 people | Jefferson County | West Virginia | US | Leader |
|---|---|---|---|---|---|---|
| ISP Report Card inputs: what providers offer here | ||||||
| Fiber availability | 36.1% | bottom 28% | 50.9% | 59.9% | 71.5% | 1,056 places at 100.0% |
| Average top speed | 3,860 Mbps | top 18% | 4,340 Mbps | 3,962 Mbps | 3,486 Mbps | Collegedale, TN and Lakesite, TN and 2 more (25,000 Mbps) |
| Providers at a typical address | 5.4 | bottom 48% | 5.3 | 5.4 | 7.1 | McLendon-Chisholm, TX (14.2) |
| Connectivity index inputs: how much households need and use the internet | ||||||
| People per household | 2.6 | top 33% | 2.6 | 2.4 | 2.7 | St. George, GA (6.2) |
| Workers who work from home | 21% | top 10% | 17% | 10% | 15% | Indian Springs, NV (76%) |
| Homes with a computer, tablet or phone | 99% | top 4% | 96% | 92% | 96% | 515 places at 100% |
| Homes with internet | 97% | top 5% | 92% | 87% | 91% | 115 places at 100% |
| Homes on fiber, cable or DSL | 84% | top 10% | 80% | 70% | 76% | Bunkerville, NV and Fort Myer, VA and 3 more (100%) |
| More about the households here | ||||||
| Homes with a desktop or laptop | 89% | top 11% | 83% | 71% | 81% | 12 places at 100% |
| Median household income | $110,962 | top 13% | $104,814 | $65,649 | $93,246 | 16 places at $250,001 |
| Residents in school (6th grade to college) | 23% | top 3% | 16% | 14% | 16% | University Park, PA (95%) |
Fiber reaches 36.1% of homes in Shepherdstown, against 50.9% across Jefferson County and 59.9% across West Virginia. Households in Shepherdstown are smaller than the US average (2.6 people against 2.7); 21% of workers work from home (US 15%); and the median household income is $110,962 (US $93,246).
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
Fiber, 5G, Cable and DSL Internet in Shepherdstown
Which Fiber Internet Providers are Available in Shepherdstown?
Glo Fiber in Shepherdstown, WV
Availability:
36.1%
Customer Rating:
(33)
Avg. Download Speed
8,000 Mbps
Glo Fiber offers Fiber service to 36.1% of Shepherdstown homes. Across the city, Glo Fiber is the only type of service available from the company, with speeds up to 8,000 Mbps
Which Fixed Wireless and LTE Internet Providers are Available in Shepherdstown?
T-Mobile Home Internet Fixed Wireless in Shepherdstown, WV
Availability:
92.4%
Customer Rating:
(342)
Avg. Download Speed
81 Mbps
T-Mobile Home Internet offers Fixed Wireless service to 92.4% of Shepherdstown homes. Across the city, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 81 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 16 Mbps throughout the city.
EarthLink Fixed Wireless in Shepherdstown, WV
Availability:
70.5%
Customer Rating:
(4)
Avg. Download Speed
31 Mbps
EarthLink offers Fixed Wireless service to 70.5% of Shepherdstown homes. Across the city, EarthLink Fixed Wireless is the only type of service available from the company, with speeds up to 31 Mbps, with speeds from 10 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 20, with an average of 4.5 Mbps throughout the city.
AT&T Fixed Wireless in Shepherdstown, WV
Availability:
70.5%
Customer Rating:
(205)
Avg. Download Speed
32 Mbps
AT&T offers Fixed Wireless service to 70.5% of Shepherdstown homes. Across the city, AT&T Fixed Wireless is the only type of service available from the company, with speeds up to 32 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 4.5 Mbps throughout the city.
Verizon Fixed Wireless in Shepherdstown, WV
Availability:
63.9%
Customer Rating:
(362)
Avg. Download Speed
253 Mbps
Verizon offers Fixed Wireless service to 63.9% of Shepherdstown homes. Across the city, Verizon Fixed Wireless is the only type of service available from the company, with speeds up to 253 Mbps, with speeds from 25 Mpbs up to 300 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 6.0 and as high as 20, with an average of 18 Mbps throughout the city.
Morgan Wireless Fixed Wireless in Shepherdstown, WV
Availability:
12.2%
Customer Rating:
(0)
Avg. Download Speed
25 Mbps
Morgan Wireless offers Fixed Wireless service to 12.2% of Shepherdstown homes. Across the city, Morgan Wireless Fixed Wireless is the only type of service available from the company, with speeds up to 25 Mbps
One Ring Networks Fixed Wireless in Shepherdstown, WV
Availability:
4.2%
Customer Rating:
(0)
Avg. Download Speed
25 Mbps
One Ring Networks offers Fixed Wireless service to 4.2% of Shepherdstown homes. Across the city, One Ring Networks Fixed Wireless is the only type of service available from the company, with speeds up to 25 Mbps, with speeds from 10 Mpbs up to 30 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 10, with an average of 7.9 Mbps throughout the city.
All Points Broadband Fixed Wireless in Shepherdstown, WV
Availability:
3.7%
Customer Rating:
(0)
Avg. Download Speed
10 Mbps
All Points Broadband offers Fixed Wireless service to 3.7% of Shepherdstown homes. Across the city, All Points Broadband Fixed Wireless is the only type of service available from the company, with speeds up to 10 Mbps
Which Cable Internet Providers are Available in Shepherdstown?
XFINITY Cable in Shepherdstown, WV
Availability:
90.8%
Customer Rating:
(2077)
Avg. Download Speed
1,425 Mbps
XFINITY from Comcast offers Cable service to 90.8% of Shepherdstown homes. Across the city, XFINITY Cable is the only type of service available from the company, with speeds up to 1,425 Mbps, with speeds from 1,200 Mpbs up to 2,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 35 and as high as 2,000, with an average of 114 Mbps throughout the city.
Which DSL Internet Providers are Available in Shepherdstown?
Frontier DSL in Shepherdstown, WV
Availability:
70.4%
Customer Rating:
(58)
Avg. Download Speed
24 Mbps
Frontier Communications offers DSL service to 70.4% of Shepherdstown homes. Across the city, Frontier DSL is the only type of service available from the company, with speeds up to 24 Mbps, with speeds from 10 Mpbs up to 115 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 7.0, with an average of 1.8 Mbps throughout the city.
Internet in Shepherdstown by Neighborhood and ZIP Code
Shepherdstown has 1 ZIP code with its own page. Each row links to that place’s page.
Neighborhoods in Shepherdstown
| Neighborhood | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|
ZIP codes in Shepherdstown
| ZIP code | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| 25443 | 7,772 | 36.8% | 3,870 Mbps | 5.4 | C+ | 85/100 |
How Shepherdstown Compares to Nearby Places
The 10 places nearest to Shepherdstown that have their own pages are all within 8 miles, 7 of them in Maryland. Among them, Kearneysville has the most homes with fiber (55.2%) and Fairplay, MD the fewest (33.7%); Shepherdstown has 36.1%.
| Place | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| Shepherdstown (this page) | 8,594 | 36.1% | 3,860 Mbps | 5.4 | C+ | 85/100 |
| Martinsburg | 64,253 | 54.6% | 5,158 Mbps | 6.5 | B | 68/100 |
| Kearneysville | 7,882 | 55.2% | 4,589 Mbps | 6 | B- | 67/100 |
| Sharpsburg, MD | 3,801 | 44.9% | 1,753 Mbps | 4.1 | C- | 60/100 |
| Keedysville, MD | 3,566 | 34.1% | 1,840 Mbps | 4.9 | C | 79/100 |
| Shenandoah Junction | 2,048 | 39.4% | 3,547 Mbps | 5.5 | C+ | 86/100 |
| Fairplay, MD | 1,405 | 33.7% | 1,637 Mbps | 5.1 | C | 72/100 |
| Burtner, MD | 218 | 75.2% | 2,052 Mbps | 6 | B- | 78/100 |
| Eakles Mill, MD | 180 | 38.3% | 2,115 Mbps | 6 | C+ | 84/100 |
| Dargan, MD | 70 | 100.0% | 2,300 Mbps | 7 | A- | 39/100 |
| Bakersville, MD | 34 | 100.0% | 2,300 Mbps | 6 | B+ | 70/100 |
Who is the Fastest Internet Provider in Shepherdstown?
According to unbiased feedback from real internet customers, they reported being happiest with speeds provided by AT&T. On the other hand, based on data provided by the internet providers to the FCC, Glo Fiber should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.
Data Reported to FCC by ISPs: Average Maximum Available in Shepherdstown
| Glo Fiber | 8,000 |
|---|---|
| XFINITY from Comcast | 2,000 |
| Verizon | 300 |
| Frontier Communications | 115 |
| T-Mobile Home Internet | 100 |
| Viasat | 100 |
| AT&T | 100 |
| EarthLink | 100 |
| One Ring Networks | 30 |
| HughesNet | 25 |
| Morgan Wireless | 25 |
| All Points Broadband | 10 |
How fast is your internet?
Test your connection here and see it next to the speeds providers advertise in Shepherdstown. It takes about 20 seconds and, on a fast line, can move a few hundred MB of data.
Customer Ratings for Shepherdstown Internet Providers
Based on 31 reviews from West Virginia internet customers, T-Mobile Home Internet is the best internet service provider for Shepherdstown residents. T-Mobile Home Internet was rated at an average of 5.00 out of 5 in our report for overall customer satisfaction. AT&T wins for second-place in West Virginia, with 3.00 out of 5 stars and 70.5% coverage in Shepherdstown.
At a national level, based on 4813 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.02 out of 5.
Local, State, and National Ratings for all Shepherdstown Internet Providers
The table below shows average customer ratings from customers in Shepherdstown, West Virginia, and customers throughout the country.
| ISP / Tech Type | Shepherdstown Overall | West Virginia Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| T-Mobile Home Internet | (0) |  (1) | (342) | View Plans | ||
| XFINITY | (0) | (19) | (2379) | View Plans | ||
| AT&T | (0) |  (2) | (1051) | View Plans | ||
| Frontier | (0) | (9) | (177) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Verizon | (0) | (0) | (816) | View Plans | ||
| Glo Fiber | (0) | (0) | (33) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) |  (12) | View Plans | ||
| All Points Broadband | (0) | (0) | (0) | View Plans | ||
| Morgan Wireless | (0) | (0) | (0) | View Plans | ||
| One Ring Networks | (0) | (0) | (0) | View Plans |
Customer Ratings for Internet Provider Speeds in Shepherdstown
Based on data reported by Shepherdstown ISPs to the FCC, the fastest speeds in the city are available through Glo Fiber. The company offers speeds up to 8,000 Mbps in Shepherdstown. Therefore, the average customer can get up to 8,000 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.
However, actual customers rated their satisfaction with internet speed highest with AT&T. This indicates AT&T reliably delivers speeds expected by the customer based on the plan they are paying for.
| ISP / Tech Type | Shepherdstown Speed | West Virginia Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| XFINITY | (0) | (19) | (2379) | View Plans | ||
| AT&T | (0) |  (2) | (1051) | View Plans | ||
| T-Mobile Home Internet | (0) | (1) | (342) | View Plans | ||
| Frontier | (0) | (9) | (177) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Verizon | (0) | (0) | (816) | View Plans | ||
| Glo Fiber | (0) | (0) | (33) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| All Points Broadband | (0) | (0) | (0) | View Plans | ||
| Morgan Wireless | (0) | (0) | (0) | View Plans | ||
| One Ring Networks | (0) | (0) | (0) | View Plans |
Who is the Cheapest Internet Provider in Shepherdstown?
Of the providers in Shepherdstown, customers rate T-Mobile Home Internet the best for price. Data comes from customers rating their satisfaction with pricing: in Shepherdstown where enough of them have reviewed a provider, otherwise across West Virginia or the country. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
T-Mobile Home Internet is rated 5.00 out of 5 for price, which is much higher than the average across all internet providers in the country. AT&T is rated second for affordability, with an average price rating of 3.00 out of 5.
The table below shows how customers in Shepherdstown, West Virginia, and the United States rated the affordability of their internet service.
Rated Affordability in Shepherdstown
| ISP / Tech Type | Shepherdstown Affordability | West Virginia Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| T-Mobile Home Internet | (0) | (1) | (342) | View Plans | ||
| AT&T | (0) | (2) | (1051) | View Plans | ||
| XFINITY | (0) | (19) | (2379) | View Plans | ||
| Frontier | (0) | (9) | (177) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Verizon | (0) | (0) | (816) | View Plans | ||
| Glo Fiber | (0) | (0) | (33) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| All Points Broadband | (0) | (0) | (0) | View Plans | ||
| Morgan Wireless | (0) | (0) | (0) | View Plans | ||
| One Ring Networks | (0) | (0) | (0) | View Plans |
Customer Reviews for Internet Service Providers in West Virginia
Customer Reviews
ISPReports User
Optimum
August 18, 2026 The service rips people off. been customer for many years,had bad box ,was told to go buy another one .Finally someone came replaced it after many months. Paid for services never didnt get.Company never took charges off.
James W.
Optimum Cable
June 01, 2026 Yes. My provider has had a history of poor customer service for years. No matter who happened to buy out the current company and go under a new brand name, the customer service was still severely flawed. But, in the past year, I have noticed that they are finally starting to make great strides in the way that they deal with their customer base. Better late than never, I guess.
A Triadelphia, WV Customer
XFINITY Cable
May 25, 2026 A Morgantown, WV Customer
AT&T DSL
May 06, 2026 A Williamson, WV Customer
Optimum Cable
May 06, 2026 Rate your provider
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Which ISP Should You Choose in Shepherdstown?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in Shepherdstown is T-Mobile Home Internet.
- The fastest internet provider should be Glo Fiber. Considering speed for the money and reliability in speeds, AT&T may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in Shepherdstown is T-Mobile Home Internet.
- Viasat, T-Mobile Home Internet, and HughesNet has the broadest coverage in Shepherdstown, available to 92.4% of homes, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.