14 Best Internet Providers in Sylvester Park, Pasco, WA
Find internet availability by address in Sylvester Park, Pasco, WA
Jump to: Best Internet Provider | Availability Maps | Customer Reviews | Sylvester Park ISP Report Card | Business Internet in Sylvester Park
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Sylvester Park ISP Report Card | A |
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Download Speed for Most Households | 4,894 Mbps |
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Number of Internet Service Providers | 14 |
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Real Sylvester Park Customer Ratings | 0 |
This page reflects the most recent FCC update from January 06, 2026, based on the Broadband Data Collection as of June 30, 2025.
This page reflects the most recent FCC update from January 06, 2026, based on the Broadband Data Collection as of June 30, 2025.
Sylvester Park has 14 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Cable, Fiber, Fixed Wireless, and DSL internet are available in the neighborhood. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Sylvester Park.
Sylvester Park overview
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Sylvester Park has 14 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Cable, Fiber, Fixed Wireless, and DSL internet are available in the neighborhood. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Sylvester Park.
Compare Providers Ranked by Coverage, Speed, and Customer Ratings
Centurylink
Connection
Customer Rating
Fiber
DSL
Spectrum
Connection
Customer Rating
Cable
Ziply
Connection
Customer Rating
Fiber
NoaNet
Connection
Customer Rating
Fiber
Above are the top 4 providers in Sylvester Park, Pasco, WA for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your neighborhood.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Sylvester Park ratings may vary and are shown below.
Who is the Best Internet Provider in Sylvester Park, Pasco, WA?
Quantum Fiber is the highest-rated internet provider in Sylvester Park based on 83 Pasco customer reviews, and T-Mobile Home Internet has the highest rating nationwide. The provider information above and the information immediately below can help you decide. Compare provider ratings and review counts above.
The chart and table below show average customer ratings from customers in Sylvester Park, Washington, and customers throughout the country.
Top Rated Internet Providers in Sylvester Park
Local, State, and National Ratings for all Sylvester Park Internet Providers
| ISP / Tech Type | Sylvester Park Overall | Washington Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| Quantum Fiber | (0) |  (2) | (42) | View Plans | ||
| AT&T | (0) | (1) |  (924) | View Plans | ||
| Ziply | (0) | (30) | (60) | View Plans | ||
| T-Mobile Home Internet | (0) | (10) | (284) | View Plans | ||
| Verizon | (0) | (7) | (723) | View Plans | ||
| Centurylink | (0) | (23) | (163) | View Plans | ||
| Spectrum | (0) | (9) | (1738) | View Plans | ||
| HughesNet | (0) |  (1) |  (18) | View Plans | ||
| Columbia iConnect | (0) | (0) |  (1) | View Plans | ||
| US Cellular | (0) | (0) | (15) | View Plans | ||
| EarthLink | (0) | (0) | (12) | View Plans | ||
| Viasat | (0) | (0) | (11) | View Plans | ||
| xyTel | (0) | (0) | (0) | View Plans | ||
| PocketiNet | (0) | (0) | (0) | View Plans | ||
| Day Wireless Systems | (0) | (0) | (0) | View Plans | ||
| NoaNet | (0) | (0) | (0) | View Plans |
Based on 83 reviews from Pasco internet customers, Quantum Fiber is the best internet service provider for Sylvester Park residents. Quantum Fiber was rated at an average of 4.67 out of 5 in our report for overall customer satisfaction. Ziply wins for second-place in Pasco, with 3.80 out of 5 stars and 77.9% coverage in Sylvester Park.
At a national level, based on 4173 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.02 out of 5.
Which Providers are Available at my Home in Sylvester Park?
a different provider.
Internet Availability Key
Speeds and coverage vary within the neighborhood, and sometimes even from block to block. The map shows speeds per provider and where each provider is available.
Who is the Fastest Internet Provider in Sylvester Park?
According to unbiased feedback from real internet customers in the neighborhood, they reported being happiest with speeds provided by Quantum Fiber. On the other hand, based on data provided by the internet providers to the FCC, Ziply should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.
Data Reported to FCC by ISPs: Average Maximum Available in Sylvester Park
| ISP / Tech Type | Max Advertised Speed | ||
|---|---|---|---|
| Ziply | 6,000 Mbps | ||
| Day Wireless Systems | 1,000 Mbps | ||
| NoaNet | 1,000 Mbps | ||
| Spectrum | 1,000 Mbps | ||
| Quantum Fiber | 940 Mbps | ||
| Centurylink | 940 Mbps | ||
| Verizon | 300 Mbps | ||
| PocketiNet | 200 Mbps | ||
| T-Mobile Home Internet | 100 Mbps | ||
| US Cellular | 100 Mbps | ||
| Viasat | 100 Mbps | ||
| xyTel | 100 Mbps | ||
| AT&T | 25 Mbps | ||
| EarthLink | 25 Mbps | ||
| HughesNet | 25 Mbps | ||
| Columbia iConnect | 10 Mbps |
Customer Ratings for Internet Provider Speeds in Sylvester Park
| ISP / Tech Type | Sylvester Park Speed | Washington Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| Quantum Fiber | (0) | (2) | (42) | View Plans | ||
| Verizon | (0) | (7) | (723) | View Plans | ||
| Ziply | (0) | (30) | (60) | View Plans | ||
| AT&T | (0) | (1) | (924) | View Plans | ||
| T-Mobile Home Internet | (0) | (10) | (284) | View Plans | ||
| Spectrum | (0) | (9) | (1738) | View Plans | ||
| Centurylink | (0) | (23) | (163) | View Plans | ||
| HughesNet | (0) | (1) | (18) | View Plans | ||
| Columbia iConnect | (0) | (0) | (1) | View Plans | ||
| US Cellular | (0) | (0) | (15) | View Plans | ||
| EarthLink | (0) | (0) | (12) | View Plans | ||
| Viasat | (0) | (0) |  (11) | View Plans | ||
| xyTel | (0) | (0) | (0) | View Plans | ||
| PocketiNet | (0) | (0) | (0) | View Plans | ||
| Day Wireless Systems | (0) | (0) | (0) | View Plans | ||
| NoaNet | (0) | (0) | (0) | View Plans |
Based on data reported by Sylvester Park ISPs to the FCC, the fastest speeds in the neighborhood are available through Ziply. The company offers speeds up to 6,000 Mbps in Sylvester Park. Therefore, the average customer can get up to 6,000 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.
Additionally, actual customers in the neighborhood rated their satisfaction with internet speed highest with Quantum Fiber. This indicates Quantum Fiber reliably delivers speeds expected by the customer based on the plan they are paying for.
Who is the Cheapest Internet Provider in Sylvester Park?
Pasco customers rate T-Mobile Home Internet as the cheapest internet service provider in city. Data comes from customers in the city rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
T-Mobile Home Internet received a local rating of 3.91 out of 5, which is similar to the average across all internet providers in the country. Quantum Fiber is rated in second place for affordability by the company’s Sylvester Park customers with an average price rating of 4.33 out of 5.
The chart and graph below show how customers in Sylvester Park, Pasco, and the United States rated the affordability of their internet service.
Rated Affordability in Sylvester Park
| ISP / Tech Type | Sylvester Park Affordability | Washington Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| Quantum Fiber | (0) | (2) | (42) | View Plans | ||
| T-Mobile Home Internet | (0) | (10) | (284) | View Plans | ||
| Verizon | (0) | (7) | (723) | View Plans | ||
| Centurylink | (0) | (23) | (163) | View Plans | ||
| Ziply | (0) | (30) | (60) | View Plans | ||
| Spectrum | (0) | (9) | (1738) | View Plans | ||
| AT&T | (0) | (1) | (924) | View Plans | ||
| HughesNet | (0) | (1) | (18) | View Plans | ||
| Columbia iConnect | (0) | (0) | (1) | View Plans | ||
| US Cellular | (0) | (0) | (15) | View Plans | ||
| EarthLink | (0) | (0) | (12) | View Plans | ||
| Viasat | (0) | (0) | (11) | View Plans | ||
| xyTel | (0) | (0) | (0) | View Plans | ||
| PocketiNet | (0) | (0) | (0) | View Plans | ||
| Day Wireless Systems | (0) | (0) | (0) | View Plans | ||
| NoaNet | (0) | (0) | (0) | View Plans |
Sylvester Park Internet Health Assessment
ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the neighborhood and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for Sylvester Park below, including the metrics used and how Sylvester Park compares to the rest of Pasco and nation.
| Metric
(hover for details)
|
Sylvester Park | Washington | USA | ||
|---|---|---|---|---|---|
| Fiber Availability Percent The percentage of households in Sylvester Park that have a Fiber internet connection available to their home. | 95.19% | 40.34% | 67.25% | ||
| Average Download SpeedThe maximum download speed most households can get on average. This is measured by availability in a block group and weighted by the population in that area. | 4,894 Mbps | 1,861 Mbps | 3,293 Mbps | ||
| Provider CountThe number of providers available for most people. This is a weighted average by block rather than a total for Sylvester Park. | 8.7 | 8.9 | 6.8 |
| Average Household SizeA larger household size in a neighborhood indicates that there will be a greater need for bandwidth due to simultaneous usage, multiple devices, and network congestion. | 3.4 | 3.3 | 2.7 | ||
| Work From Home PercentA higher percent of the population working from home indicates bandwidth requirements being more widely needed rather than consolidated to commercial portions of the city. | 4% | 8% | 14% | ||
| Households with DevicesA higher percentage of households with computing devices in the home indicates a higher level of infrastructure needed to support those households. | 91% | 97% | 95% | ||
| Households with InternetA higher percentage of households with internet indicates a higher need for usage and connectivity in people’s daily lives. | 89% | 93% | 90% | ||
| Households with BroadbandA higher percentage of households with a broadband connection (defined as speeds above 25 Mbps) indicates heavier usage needs within these households. | 59% | 76% | 75% | ||
| Broadband Usage vs. AvailabilityThis measures what percentage of households who have a broadband connection to their home actually have an active subscription to that service. | 59% | 76% | 76% |
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
Sylvester Park ISP Report Card & Digital Connectivity Index
The ISP Report Card in Sylvester Park is A, which is worse than other neighborhoods. The local demand for broadband internet connectivity in Sylvester Park is high with a score of 49 / 100 in our Digital Connectivity Index. This means that internet service providers operating in Sylvester Park have done a average job meeting the needs of its residents.
The Sylvester Park ISP Report Card evaluates the neighborhood on availability and speed metrics compared to other neighborhoods in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a neighborhood needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.
89% of Sylvester Park households have an internet connection despite having 100.00% availability. 59% of households have fiber, cable, or DSL, 4% have satellite, 0% are still on dial-up, and 2% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.
As you can see in the table above, while 59% of households have a broadband connection such as fiber, cable or DSL available to their home, 59% subscribe to it. A low number of Sylvester Park residents are taking advantage of the available internet infrastructure.
For more details, please visit our ISP Report Card and Digital Connectivity Index pages.
How do Neighboring Neighborhoods Compare to Sylvester Park?
- ISP Report Card: A-
- Digital Connectivity Index: 46 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 84 / 100
- ISP Report Card: C+
- Digital Connectivity Index: 72 / 100
- ISP Report Card: B
- Digital Connectivity Index: 72 / 100
- ISP Report Card: A-
- Digital Connectivity Index: 83 / 100
- ISP Report Card: A
- Digital Connectivity Index: 50 / 100
- ISP Report Card: B-
- Digital Connectivity Index: 76 / 100
- ISP Report Card: B
- Digital Connectivity Index: 65 / 100
- ISP Report Card: C-
- Digital Connectivity Index: 60 / 100
How Much Speed does a Sylvester Park Household Need?
Higher speed is typically preferred, but that comes at a higher price. The average size of a household in Sylvester Park is 3.4, which is larger than the Pasco average of 3.3 and larger than the national average of 2.7. Sylvester Park’s average household income is $52,161 which is much lower than the Pasco average of $86,983 and much lower than the national average of $90,606. Homes with more people living in them and with lower incomes tend to indicate a fairly average device usage pattern.
Sylvester Park also has 20% of its population enrolled in school between the 6th grade and college level, this is higher than the Pasco average of 19%. Additionally, 4% of residents work from home, which is lower than the 8% of residents in Pasco who work from home. This and other factors you can see above show us that the community of Sylvester Park has an average need for internet connectivity and speeds.
Compared to the rest of the country, Sylvester Park households are more technology-disengaged. 91% of households have some sort of computing device, 63% have desktops or laptops in the home, and 91% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.
Which Fiber Internet Providers are Available in Sylvester Park?
Ziply Fiber in Sylvester Park, Pasco, WA
Availability:
77.9%
Customer Rating:
(59)
Avg. Download Speed
6,000 Mbps
Ziply offers Fiber service to 77.9% of Sylvester Park homes. Across the neighborhood, Ziply Fiber is the only type of service available from the company, with speeds up to 6,000 Mbps
NoaNet Fiber in Sylvester Park, Pasco, WA
Availability:
21.4%
Customer Rating:
(0)
Avg. Download Speed
1,000 Mbps
NoaNet offers Fiber service to 21.4% of Sylvester Park homes. Across the neighborhood, NoaNet Fiber is the only type of service available from the company, with speeds up to 1,000 Mbps
Centurylink Fiber in Sylvester Park, Pasco, WA
Availability:
3.9%
Customer Rating:
(60)
Avg. Download Speed
940 Mbps
Centurylink offers Fiber service to 3.9% of Sylvester Park homes. Across the neighborhood, Centurylink Fiber has speeds up to 940 Mbps
Quantum Fiber in Sylvester Park, Pasco, WA
Availability:
3.9%
Customer Rating:
(47)
Avg. Download Speed
940 Mbps
Quantum Fiber offers Fiber service to 3.9% of Sylvester Park homes. Across the neighborhood, Quantum Fiber is the only type of service available from the company, with speeds up to 940 Mbps
Day Wireless Systems Fiber in Sylvester Park, Pasco, WA
Availability:
2.1%
Customer Rating:
(0)
Avg. Download Speed
1,000 Mbps
Day Wireless Systems offers Fiber service to 2.1% of Sylvester Park homes. Across the neighborhood, Day Wireless Systems Fiber is the only type of service available from the company, with speeds up to 1,000 Mbps
xyTel Fiber in Sylvester Park, Pasco, WA
Availability:
1.2%
Customer Rating:
(0)
Avg. Download Speed
100 Mbps
xyTel offers Fiber service to 1.2% of Sylvester Park homes. Across the neighborhood, xyTel Fiber has speeds up to 100 Mbps
Which Cable Internet Providers are Available in Sylvester Park?
Spectrum Cable in Sylvester Park, Pasco, WA
Availability:
96.1%
Customer Rating:
(1,618)
Avg. Download Speed
1,000 Mbps
Spectrum offers Cable service to 96.1% of Sylvester Park homes. Across the neighborhood, Spectrum Cable is the only type of service available from the company, with speeds up to 1,000 Mbps
Which DSL Internet Providers are Available in Sylvester Park?
Centurylink DSL in Sylvester Park, Pasco, WA
Availability:
96.1%
Customer Rating:
(101)
Avg. Download Speed
13 Mbps
Centurylink offers DSL service to 96.1% of Sylvester Park homes. Across the neighborhood, Centurylink DSL has speeds up to 13 Mbps, with speeds from 10 Mpbs up to 60 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 5.0, with an average of 1.2 Mbps throughout the neighborhood. Centurylink DSL is rated lower than other types of internet service available in Sylvester Park from Centurylink in terms of customer satisfaction.
Which Fixed Wireless and LTE Internet Providers are Available in Sylvester Park?
US Cellular Fixed Wireless in Sylvester Park, Pasco, WA
Availability:
100.0%
Customer Rating:
(0)
Avg. Download Speed
81 Mbps
US Cellular offers Fixed Wireless service to 100.0% of Sylvester Park homes. Across the neighborhood, US Cellular Fixed Wireless is the only type of service available from the company, with speeds up to 81 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 16 Mbps throughout the neighborhood.
T-Mobile Home Internet Fixed Wireless in Sylvester Park, Pasco, WA
Availability:
100.0%
Customer Rating:
(0)
Avg. Download Speed
48 Mbps
T-Mobile Home Internet offers Fixed Wireless service to 100.0% of Sylvester Park homes. Across the neighborhood, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 48 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 8.3 Mbps throughout the neighborhood.
PocketiNet Fixed Wireless in Sylvester Park, Pasco, WA
Availability:
100.0%
Customer Rating:
(0)
Avg. Download Speed
186 Mbps
PocketiNet offers Fixed Wireless service to 100.0% of Sylvester Park homes. Across the neighborhood, PocketiNet Fixed Wireless is the only type of service available from the company, with speeds up to 186 Mbps, with speeds from 10 Mpbs up to 200 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 50, with an average of 46 Mbps throughout the neighborhood.
xyTel Fixed Wireless in Sylvester Park, Pasco, WA
Availability:
100.0%
Customer Rating:
(0)
Avg. Download Speed
100 Mbps
xyTel offers Fixed Wireless service to 100.0% of Sylvester Park homes. Across the neighborhood, xyTel Fixed Wireless has speeds up to 100 Mbps
Verizon Fixed Wireless in Sylvester Park, Pasco, WA
Availability:
62.8%
Customer Rating:
(0)
Avg. Download Speed
300 Mbps
Verizon offers Fixed Wireless service to 62.8% of Sylvester Park homes. Across the neighborhood, Verizon Fixed Wireless is the only type of service available from the company, with speeds up to 300 Mbps
EarthLink Fixed Wireless in Sylvester Park, Pasco, WA
Availability:
44.0%
Customer Rating:
(0)
Avg. Download Speed
25 Mbps
EarthLink offers Fixed Wireless service to 44.0% of Sylvester Park homes. Across the neighborhood, EarthLink Fixed Wireless is the only type of service available from the company, with speeds up to 25 Mbps
AT&T Fixed Wireless in Sylvester Park, Pasco, WA
Availability:
44.0%
Customer Rating:
(0)
Avg. Download Speed
25 Mbps
AT&T offers Fixed Wireless service to 44.0% of Sylvester Park homes. Across the neighborhood, AT&T Fixed Wireless is the only type of service available from the company, with speeds up to 25 Mbps
Columbia iConnect Fixed Wireless in Sylvester Park, Pasco, WA
Availability:
13.3%
Customer Rating:
(0)
Avg. Download Speed
10 Mbps
Columbia iConnect offers Fixed Wireless service to 13.3% of Sylvester Park homes. Across the neighborhood, Columbia iConnect Fixed Wireless is the only type of service available from the company, with speeds up to 10 Mbps
Which ISP Should You Choose in Sylvester Park?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in Sylvester Park is Quantum Fiber.
- The fastest internet provider should be Ziply. Considering speed for the money and reliability in speeds, Quantum Fiber may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in Sylvester Park is T-Mobile Home Internet.
- T-Mobile Home Internet, HughesNet, PocketiNet, US Cellular, Viasat, xyTel, and Centurylink has the broadest coverage in Sylvester Park, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.
How does Sylvester Park compare to other cities with a similar population?
To see how Sylvester Park stacks up on the national level, it’s useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to Sylvester Park’s A ISP Report Card and 49 / 100 Digital Connectivity Index.
- ISP Report Card: A-
- Digital Connectivity Index: 68 / 100
- ISP Report Card: C+
- Digital Connectivity Index: 90 / 100
- ISP Report Card: B
- Digital Connectivity Index: 94 / 100
- ISP Report Card: A-
- Digital Connectivity Index: 94 / 100
- ISP Report Card: D+
- Digital Connectivity Index: 23 / 100
- ISP Report Card: C
- Digital Connectivity Index: 40 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 64 / 100
- ISP Report Card: A-
- Digital Connectivity Index: 57 / 100
- ISP Report Card: A
- Digital Connectivity Index: 86 / 100
Customer Reviews
Customer Reviews for Internet Service Providers in Washington
Customer Reviews
ISPReports User
HughesNet Satellite
August 05, 2026 ### One star only because zero isn’t an option HughesNet provided, without question, the worst internet service and customer service we have ever experienced. We remained customers for seven years—not because we were satisfied, but because we live in a rural area and had no other viable option. The service was never consistently reliable. Streaming a complete movie was nearly impossible. Calls repeatedly dropped, including calls made to HughesNet’s own customer service department because the connection was so unstable. When that happened, they wouldn’t call us back, and we often couldn’t reconnect with them to finish resolving the problem. HughesNet repeatedly claimed we had used all our data, even during periods when we had barely streamed anything and hadn’t managed to watch complete movies. We were told that exceeding the data allowance would only result in slower speeds, but what we experienced wasn’t merely a slowdown—the service would become completely disrupted and practically unusable. Technical support was equally frustrating. Technicians would identify problems or recommend solutions, only for HughesNet to refuse to authorize or implement what its own technicians recommended. We spent years calling, troubleshooting, repeating the same information, and being passed around without receiving a lasting solution. We paid every month for a service that frequently failed to provide even basic, dependable internet access. The moment fiber internet finally became available in our area, we left HughesNet. Since switching, the difference has been unbelievable: reliable service, uninterrupted streaming, stable calls, and none of the constant excuses or mysterious data problems we dealt with before. That alone confirmed that our devices and usage were not the real issue. Seven years with HughesNet gave them more than enough opportunity to provide the service and support we were paying for. They consistently failed at both. I would never recommend HughesNet to anyone. If it appears to be your only option, investigate absolutely every possible alternative before signing up. Being without internet may be less aggravating than paying for internet that repeatedly doesn’t work.
More
Steven T.
T-Mobile Home Internet Fixed Wireless
March 06, 2026 Overall, T-Mobile’s WiFi service is generally reliable. Download/upload speeds are typically 250/20 or so. Thus, speeds are not bad but not lightening fast. During busy times your speeds will be significantly slower.
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Dev A.
XFINITY Cable
February 28, 2026 I wish I had good things to say about xfinity. But this morning I literally had my 7th chat with them about the same issue. I have been all but begging them to remove "flex" which is a supposedly free add-on streaming service. I was charged once for them, asked them to remove it, they said it was removed. Since then I have spent the following year and a half trying to deal with the equipment fee. (I've never had any equipment.) and to have it removed from my bill as it STILL shows. I was assured this morning by the 2nd person I had on chat that it had been escalated (the first person suddenly disconnected when I asked what assurances I had that the issue was resolved, leaving me to have to start all over with 2nd rep). By the end of the chat she told me it was done. I am not holding my breath. This is typical for any issue I've had with xfinity. From service that drops to issues with coverage in my small apartment, to going with a package that includes free pods that will extend coverage only to find out that I only get free pods IF the test they run shows I need them (it didn't), you would think customer service might be doing their best to please their customers. They're not. If I could leave easily, I would but apparently this is the best service in my area.
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Patricia V
Quantum Fiber
February 22, 2026 I am overall satisfied with the service provided by Quantum and am very happy with the price, it's a third of the price we were paying our previous provider. However, there have been several times when our internet service has gone down and I find it hard to get information on why or what is happening. There is an outage map on their website but it doesn't give detailed information like how long the service interruption is expected to last. There has been just one time that service was down for several days, and they did offer a credit for the following month's service charge which I very much appreciated. Despite the outages we've experienced I definitely prefer the fiber optic service because it's much faster than cable and we get better wifi service throughout our entire two story house.
More
A Leavenworth, WA Customer
LocalTel Fiber
February 16, 2026 More
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