Advertiser Disclosure: We may earn commissions when you buy through links on our site. Learn more

8 Best Internet Providers in Upper Falls, WV

Find internet availability by address in Upper Falls, WV

Jump to: Best Internet Provider | Availability Maps | Customer Reviews | Upper Falls ISP Report Card | Business Internet in Upper Falls

Upper Falls ISP Report at a Glance
ISP grade Upper Falls ISP Report Card C
Average speed Download Speed for Most Households 1,889 Mbps
ISP count Number of Internet Service Providers 8
Customer review count Real Upper Falls Customer Ratings 3

This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.

Data update information▼

This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.

Upper Falls has 8 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Fiber, Cable, DSL, and Fixed Wireless internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Upper Falls.

Upper Falls overview

▼

Upper Falls has 8 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Fiber, Cable, DSL, and Fixed Wireless internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Upper Falls.

Compare Providers Ranked by Coverage, Speed, and Customer Ratings

Optimum

Optimum logo

Availability:

99.0%

Customer Rating:

3.1 of 5 stars

(270)

View Plans

1-855-280-2317 Price: $45.00 - $110.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Upper Falls.

Max Download Speed InfoCalculated from the maximum speeds available to most Upper Falls residents, weighted by block population.

Customer Rating

Cable

99.0%

1,791 Mbps

2,000 Mbps

Cable: 3.0 of 5 stars

(217)

Frontier

Frontier logo

Availability:

98.8%

Customer Rating:

3.4 of 5 stars

(169)

View Plans

1-866-557-9907 Price: Starting at $44.99 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Upper Falls.

Max Download Speed InfoCalculated from the maximum speeds available to most Upper Falls residents, weighted by block population.

Customer Rating

Fiber

1.9%

7,000 Mbps

7,000 Mbps

Fiber: 3.7 of 5 stars

(112)

DSL

98.8%

52 Mbps

115 Mbps

DSL: 2.6 of 5 stars

(57)

XFINITY

XFINITY logo

Availability:

5.0%

Customer Rating:

3.4 of 5 stars

(2318)

View Plans

1-877-244-3013 Price: $45.00 - $119.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Upper Falls.

Max Download Speed InfoCalculated from the maximum speeds available to most Upper Falls residents, weighted by block population.

Customer Rating

Cable

5.0%

1,200 Mbps

1,200 Mbps

Cable: 3.3 of 5 stars

(2026)

EarthLink

EarthLink logo

Availability:

88.8%

Customer Rating:

3.4 of 5 stars

(15)

View Plans

1-877-418-2092 Price: Starting at $39.95 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Upper Falls.

Max Download Speed InfoCalculated from the maximum speeds available to most Upper Falls residents, weighted by block population.

Customer Rating

Fixed Wireless

88.8%

29 Mbps

100 Mbps

Wireless: 3.3 of 5 stars

(4)

Above are the top 4 providers in Upper Falls, WV for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your city.

T-Mobile Home Internet

T-Mobile Home Internet logo

Availability:

99.7%

Customer Rating:

4.0 of 5 stars

(322)

View Plans

1-833-601-2935 Price: Starting at $45.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Upper Falls.

Max Download Speed InfoCalculated from the maximum speeds available to most Upper Falls residents, weighted by block population.

Customer Rating

Fixed Wireless

99.7%

84 Mbps

100 Mbps

Wireless: 4.0 of 5 stars

(322)

AT&T

AT&T logo

Availability:

88.8%

Customer Rating:

3.6 of 5 stars

(1007)

View Plans

1-877-610-1219 Price: Starting at $40.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Upper Falls.

Max Download Speed InfoCalculated from the maximum speeds available to most Upper Falls residents, weighted by block population.

Customer Rating

Fixed Wireless

88.8%

29 Mbps

100 Mbps

Wireless: 3.6 of 5 stars

(196)

Verizon

Verizon logo

Availability:

79.3%

Customer Rating:

3.8 of 5 stars

(783)

View Plans

1-833-213-7018 Price: $50.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Upper Falls.

Max Download Speed InfoCalculated from the maximum speeds available to most Upper Falls residents, weighted by block population.

Customer Rating

Fixed Wireless

79.3%

242 Mbps

300 Mbps

Wireless: 3.6 of 5 stars

(350)

Local2u

Local2u logo

Availability:

10.8%

Customer Rating:

0.0 of 5 stars

(0)

View Plans

Price:

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Upper Falls.

Max Download Speed InfoCalculated from the maximum speeds available to most Upper Falls residents, weighted by block population.

Customer Rating

Fixed Wireless

10.8%

200 Mbps

200 Mbps

Wireless: 0.0 of 5 stars

(0)

Providers with less than 1% coverage in this city are excluded from the list. To see if one of these providers is available at your home, please use the address search above.

Satellite providers, which generally offer 100% coverage across the United States, are available for Upper Falls residents as well. Some of the top satellite options include Dish Network, DirecTV, HughesNet, Viasat, and Starlink. These providers offer varied services and pricing, giving residents flexibility in choosing the best option for their location and needs.

Starlink

Starlink logo

Availability:

100%

Customer Rating:

4.0 of 5 stars

(58)

View Plans

Price: $55.00 - $130.00 / mo.

Viasat

Viasat logo

Availability:

100%

Customer Rating:

1.7 of 5 stars

(12)

View Plans

1-833-875-1370 Price: $39.99 - $69.99 / mo.

DirecTV

DirecTV logo

Availability:

100%

Customer Rating:

4.3 of 5 stars

(9)

Dish

Dish logo

Availability:

100%

Customer Rating:

3.7 of 5 stars

(13)

View Plans

1-833-875-1332 Price: $55.00 / mo.

Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Upper Falls ratings may vary and are shown below.

Who is the Best Internet Provider in Upper Falls, WV?

AT&T is the highest-rated internet provider in Upper Falls based on 55 West Virginia customer reviews, and T-Mobile Home Internet has the highest rating nationwide. The provider information above and the information immediately below can help you decide. Compare provider ratings and review counts above.

The chart and table below show average customer ratings from customers in Upper Falls, West Virginia, and customers throughout the country.

Top Rated Internet Providers in Upper Falls

Optimum2.733.09
Frontier2.673.35
T-Mobile Home Internet5.004.04
XFINITY3.503.35
  • City Rating
  • State Rating
  • National Rating

Local, State, and National Ratings for all Upper Falls Internet Providers

ISP / Tech TypeUpper Falls OverallWest Virginia OverallNational OverallFor Service
Frontier (1) (9) (169)View Plans
Optimum (2) (26) (270)View Plans
T-Mobile Home Internet (0) (1) (322)View Plans
XFINITY (0) (18) (2318)View Plans
AT&T (0) (1) (1007)View Plans
HughesNet (0) (0) (24)View Plans
Verizon (0) (0) (783)View Plans
EarthLink (0) (0) (15)View Plans
Viasat (0) (0) (12)View Plans
Local2u (0) (0) (0)View Plans

Based on 55 reviews from West Virginia internet customers, AT&T is the best internet service provider for Upper Falls residents. AT&T was rated at an average of 2.00 out of 5 in our report for overall customer satisfaction. XFINITY from Comcast wins for second-place in West Virginia, with 3.50 out of 5 stars and 5.0% coverage in Upper Falls.

At a national level, based on 4884 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.04 out of 5.

Which Providers are Available at my Home in Upper Falls?

The map shows speeds per provider and where each provider is available. Click the drop-down menu to choose

a different provider.

Upper Falls, WV map of internet availability

 

Speeds and coverage vary within the city, and sometimes even from block to block. The map shows speeds per provider and where each provider is available.

Who is the Fastest Internet Provider in Upper Falls?

According to unbiased feedback from real internet customers in the city, they reported being happiest with speeds provided by AT&T. On the other hand, based on data provided by the internet providers to the FCC, Optimum should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.

Data Reported to FCC by ISPs: Average Maximum Available in Upper Falls

Max Advertised Speed in Upper Falls, WV

Frontier7,000 Mbps
Optimum2,000 Mbps
XFINITY1,200 Mbps
Verizon300 Mbps
Local2u200 Mbps
AT&T100 Mbps
EarthLink100 Mbps
T-Mobile Home Internet100 Mbps

ISP / Tech TypeMax Advertised Speed
Frontier Communications7,000 Mbps
Optimum2,000 Mbps
XFINITY from Comcast1,200 Mbps
Verizon300 Mbps
Local2u200 Mbps
EarthLink100 Mbps
AT&T100 Mbps
T-Mobile Home Internet100 Mbps
Viasat100 Mbps
HughesNet25 Mbps

Customer Ratings for Internet Provider Speeds in Upper Falls

Optimum3.443.54
Frontier2.673.59
T-Mobile Home Internet5.003.96
AT&T4.003.74
  • City Rating
  • State Rating
  • National Rating

ISP / Tech TypeUpper Falls SpeedWest Virginia SpeedNational SpeedFor Service
Optimum (2) (26) (270)View Plans
Frontier (1) (9) (169)View Plans
T-Mobile Home Internet (0) (1) (322)View Plans
AT&T (0) (1) (1007)View Plans
XFINITY (0) (18) (2318)View Plans
HughesNet (0) (0) (24)View Plans
Verizon (0) (0) (783)View Plans
EarthLink (0) (0) (15)View Plans
Viasat (0) (0) (12)View Plans
Local2u (0) (0) (0)View Plans

Based on data reported by Upper Falls ISPs to the FCC, the fastest speeds in the city are available through Optimum. The company offers speeds up to 2,000 Mbps in Upper Falls. Therefore, the average customer can get up to 1,791 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.

However, actual customers in the city rated their satisfaction with internet speed highest with AT&T. This indicates AT&T reliably delivers speeds expected by the customer based on the plan they are paying for.

Who is the Cheapest Internet Provider in Upper Falls?

West Virginia customers rate AT&T as the cheapest internet service provider in state. Data comes from customers in the state rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.

AT&T received a local rating of 1.00 out of 5, which is much lower than the average across all internet providers in the country. XFINITY from Comcast is rated in second place for affordability by the company’s Upper Falls customers with an average price rating of 3.28 out of 5.

The chart and graph below show how customers in Upper Falls, West Virginia, and the United States rated the affordability of their internet service.

Rated Affordability in Upper Falls

Optimum2.422.79
Frontier2.783.28
T-Mobile Home Internet5.004.09
XFINITY3.283.01
  • City Rating
  • State Rating
  • National Rating

ISP / Tech TypeUpper Falls AffordabilityWest Virginia AffordabilityNational AffordabilityFor Service
Optimum (2) (26) (270)View Plans
Frontier (1) (9) (169)View Plans
T-Mobile Home Internet (0) (1) (322)View Plans
XFINITY (0) (18) (2318)View Plans
HughesNet (0) (0) (24)View Plans
AT&T (0) (1) (1007)View Plans
Verizon (0) (0) (783)View Plans
EarthLink (0) (0) (15)View Plans
Viasat (0) (0) (12)View Plans
Local2u (0) (0) (0)View Plans

Upper Falls Internet Health Assessment

ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the city and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for Upper Falls below, including the metrics used and how Upper Falls compares to the rest of West Virginia and nation.

Upper Falls ISP Report Card: C
Metric

(hover for details)
Upper Falls West Virginia USA
1.87% 59.86% 71.53%
1,889 Mbps 3,962 Mbps 3,583 Mbps
5.7 5.4 7.1

 

Upper Falls Digital Connectivity Index: 76 / 100
Metric

(hover for details)
Upper Falls West Virginia USA
2.5 2.4 2.7
11% 10% 15%
96% 92% 96%
96% 87% 91%
86% 70% 76%
87% 72% 77%

Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.

Upper Falls ISP Report Card & Digital Connectivity Index

The ISP Report Card in Upper Falls is C, which is much better than other cities. The local demand for broadband internet connectivity in Upper Falls is high with a score of 76 / 100 in our Digital Connectivity Index. This means that internet service providers operating in Upper Falls have done a good job meeting the needs of its residents.

The Upper Falls ISP Report Card evaluates the city on availability and speed metrics compared to other cities in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a city needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.

96% of Upper Falls households have an internet connection despite having 99.66% availability. 86% of households have fiber, cable, or DSL, 3% have satellite, 0% are still on dial-up, and 1% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.

As you can see in the table above, while 86% of households have a broadband connection such as fiber, cable or DSL available to their home, 87% subscribe to it. A very large amount of Upper Falls residents are taking advantage of the available internet infrastructure.

For more details, please visit our ISP Report Card and Digital Connectivity Index pages.

How do Neighboring Cities Compare to Upper Falls?

Tornado, WV

  • ISP Report Card: C
  • Digital Connectivity Index: 65 / 100
St. Albans, WV

  • ISP Report Card: B-
  • Digital Connectivity Index: 60 / 100
Jefferson, WV

  • ISP Report Card: B
  • Digital Connectivity Index: 64 / 100

Nitro, WV

  • ISP Report Card: B-
  • Digital Connectivity Index: 37 / 100
Institute, WV

  • ISP Report Card: D+
  • Digital Connectivity Index: 44 / 100
Dunbar, WV

  • ISP Report Card: B-
  • Digital Connectivity Index: 36 / 100

Sod, WV

  • ISP Report Card: C-
  • Digital Connectivity Index: 67 / 100
Alum Creek, WV

  • ISP Report Card: D+
  • Digital Connectivity Index: 62 / 100
Cross Lanes, WV

  • ISP Report Card: C+
  • Digital Connectivity Index: 60 / 100

How Much Speed does a Upper Falls Household Need?

Higher speed is typically preferred, but that comes at a higher price. The average size of a household in Upper Falls is 2.5, which is larger than the West Virginia average of 2.4 and smaller than the national average of 2.7. Upper Falls’s average household income is $83,542 which is much higher than the West Virginia average of $65,649 and higher than the national average of $93,246. Homes with more people living in them and with higher incomes tend to indicate more devices being used more often.

Upper Falls also has 16% of its population enrolled in school between the 6th grade and college level, this is higher than the West Virginia average of 14%. Additionally, 11% of residents work from home, which is higher than the 10% of residents in West Virginia who work from home. This and other factors you can see above show us that the community of Upper Falls has a very high need for internet connectivity and speeds.

Compared to the rest of the country, Upper Falls households are more technology-engaged. 96% of households have some sort of computing device, 85% have desktops or laptops in the home, and 91% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.

Which Fiber Internet Providers are Available in Upper Falls?

Frontier Fiber in Upper Falls, WV

Frontier logo

Availability:

1.9%

Customer Rating:

3.7 of 5 stars

(112)

Avg. Download Speed

7,000 Mbps

Frontier Communications offers Fiber service to 1.9% of Upper Falls homes. Across the city, Frontier Fiber has speeds up to 7,000 Mbps, with speeds from 7,000 Mpbs up to 7,000 Mbps depending on the address. Upload speeds are symmetrical, meaning they are exactly the same as download speeds for Frontier Fiber. Frontier Fiber is rated about the same as other types of internet service available in Upper Falls from Frontier in terms of customer satisfaction.

Which Cable Internet Providers are Available in Upper Falls?

Optimum Cable in Upper Falls, WV

Optimum logo

Availability:

99.0%

Customer Rating:

3.0 of 5 stars

(217)

Avg. Download Speed

1,791 Mbps

Optimum offers Cable service to 99.0% of Upper Falls homes. Across the city, Optimum Cable is the only type of service available from the company, with speeds up to 1,791 Mbps, with speeds from 940 Mpbs up to 2,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 35 and as high as 200, with an average of 168 Mbps throughout the city. Optimum Cable is rated about the same as other types of internet service available in Upper Falls from Optimum in terms of customer satisfaction.

XFINITY Cable in Upper Falls, WV

XFINITY logo

Availability:

5.0%

Customer Rating:

3.3 of 5 stars

(2026)

Avg. Download Speed

1,200 Mbps

XFINITY from Comcast offers Cable service to 5.0% of Upper Falls homes. Across the city, XFINITY Cable is the only type of service available from the company, with speeds up to 1,200 Mbps, with speeds from 1,200 Mpbs up to 1,200 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 35 and as high as 35, with an average of 35 Mbps throughout the city. XFINITY Cable is rated the same as other types of internet service available in Upper Falls from XFINITY in terms of customer satisfaction.

Which DSL Internet Providers are Available in Upper Falls?

Frontier DSL in Upper Falls, WV

Frontier logo

Availability:

98.8%

Customer Rating:

2.6 of 5 stars

(57)

Avg. Download Speed

52 Mbps

Frontier Communications offers DSL service to 98.8% of Upper Falls homes. Across the city, Frontier DSL has speeds up to 52 Mbps, with speeds from 10 Mpbs up to 115 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 7.0, with an average of 3.3 Mbps throughout the city. Frontier DSL is rated higher than other types of internet service available in Upper Falls from Frontier in terms of customer satisfaction.

Which Fixed Wireless and LTE Internet Providers are Available in Upper Falls?

T-Mobile Home Internet Fixed Wireless in Upper Falls, WV

T-Mobile Home Internet logo

Availability:

99.7%

Customer Rating:

4.0 of 5 stars

(322)

Avg. Download Speed

84 Mbps

T-Mobile Home Internet offers Fixed Wireless service to 99.7% of Upper Falls homes. Across the city, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 84 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 16 Mbps throughout the city. T-Mobile Home Internet Fixed Wireless is rated other types of internet service available in Upper Falls from T-Mobile Home Internet in terms of customer satisfaction.

EarthLink Fixed Wireless in Upper Falls, WV

EarthLink logo

Availability:

88.8%

Customer Rating:

3.3 of 5 stars

(4)

Avg. Download Speed

29 Mbps

EarthLink offers Fixed Wireless service to 88.8% of Upper Falls homes. Across the city, EarthLink Fixed Wireless is the only type of service available from the company, with speeds up to 29 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 4.0 Mbps throughout the city. EarthLink Fixed Wireless is rated other types of internet service available in Upper Falls from EarthLink in terms of customer satisfaction.

AT&T Fixed Wireless in Upper Falls, WV

AT&T logo

Availability:

88.8%

Customer Rating:

3.6 of 5 stars

(196)

Avg. Download Speed

29 Mbps

AT&T offers Fixed Wireless service to 88.8% of Upper Falls homes. Across the city, AT&T Fixed Wireless is the only type of service available from the company, with speeds up to 29 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 4.0 Mbps throughout the city. AT&T Fixed Wireless is rated other types of internet service available in Upper Falls from AT&T in terms of customer satisfaction.

Verizon Fixed Wireless in Upper Falls, WV

Verizon logo

Availability:

79.3%

Customer Rating:

3.6 of 5 stars

(350)

Avg. Download Speed

242 Mbps

Verizon offers Fixed Wireless service to 79.3% of Upper Falls homes. Across the city, Verizon Fixed Wireless is the only type of service available from the company, with speeds up to 242 Mbps, with speeds from 25 Mpbs up to 300 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 6.0 and as high as 20, with an average of 17 Mbps throughout the city. Verizon Fixed Wireless is rated other types of internet service available in Upper Falls from Verizon in terms of customer satisfaction.

Local2u Fixed Wireless in Upper Falls, WV

Local2u logo

Availability:

10.8%

Customer Rating:

 of 5 stars

(0)

Avg. Download Speed

200 Mbps

Local2u offers Fixed Wireless service to 10.8% of Upper Falls homes. Across the city, Local2u Fixed Wireless is the only type of service available from the company, with speeds up to 200 Mbps, with speeds from 200 Mpbs up to 200 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 100 and as high as 100, with an average of 100 Mbps throughout the city. Local2u Fixed Wireless is rated other types of internet service available in Upper Falls from Local2u in terms of customer satisfaction.

Which ISP Should You Choose in Upper Falls?

The right ISP for you depends upon your needs, but in general we can make the following suggestions:

  • The best all-around internet service provider in Upper Falls is AT&T.
  • The fastest internet provider should be Optimum. Considering speed for the money and reliability in speeds, AT&T may be a better choice based on real-world local customer feedback.
  • The most affordable internet provider in Upper Falls is AT&T.
  • Viasat, T-Mobile Home Internet, and HughesNet has the broadest coverage in Upper Falls, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.

How does Upper Falls compare to other cities with a similar population?

To see how Upper Falls stacks up on the national level, it’s useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to Upper Falls’s C ISP Report Card and 76 / 100 Digital Connectivity Index.

Stanton, TX

  • ISP Report Card: B-
  • Digital Connectivity Index: 51 / 100
St. Jacob, IL

  • ISP Report Card: C+
  • Digital Connectivity Index: 77 / 100
St. James City, FL

  • ISP Report Card: B+
  • Digital Connectivity Index: 59 / 100

St. Johns, AZ

  • ISP Report Card: D-
  • Digital Connectivity Index: 47 / 100
St. Marys, KS

  • ISP Report Card: B+
  • Digital Connectivity Index: 61 / 100
St. Marys, WV

  • ISP Report Card: D+
  • Digital Connectivity Index: 70 / 100

St. Paris, OH

  • ISP Report Card: B-
  • Digital Connectivity Index: 38 / 100
St. Paul, MO

  • ISP Report Card: B+
  • Digital Connectivity Index: 85 / 100
St. Thomas, PA

  • ISP Report Card: B-
  • Digital Connectivity Index: 68 / 100

Customer Reviews

Customer Reviews for Internet Service Providers in Upper Falls

Customer Reviews

Sort By

Filter By

A St. Albans, WV Customer

Optimum Fiber

March 04, 2026

I am mostly happy with my provider and their pricing. Recently, there has been an issue with the internet going out intermittently, never for more than 5-10 minutes at a time. Optimum is aware of the issue, and has been working on maintenance. They are communicative about when maintenance is planned and is occurring.

More
Plan Pricing:
Internet Speed:
Overall Rating:

A St. Albans, WV Customer

Frontier Fiber

December 28, 2025
More
Plan Pricing:
Internet Speed:
Overall Rating:

A St. Albans, WV Customer

Optimum Cable

May 12, 2023

I have always had issues with Sunddenlink in my area - their service has never been all that great, and I've especially always had tons of outages.

I'd switch to another ISP, but part of the issue is that Suddenlink monopolizes this area. It's thus quite difficult to get around this problem, when my only option otherwise would be extremely poor quality and extremely expensive satellite internet.

More
Plan Pricing:
Internet Speed:
Overall Rating:

ISPReports User

Optimum

August 18, 2026

The service rips people off. been customer for many years,had bad box ,was told to go buy another one .Finally someone came replaced it after many months. Paid for services never didnt get.Company never took charges off.

More
Plan Pricing:
Internet Speed:
Overall Rating:

Noelle D

Optimum Cable

May 01, 2026

Our internet runs very smoothly unless there is obvious bad weather outside. My husband and I both play online video games with our PC's, as well as another member of the household using the internet to watch television. I can count on one hand how many times the internet has slowed down my ability to play online games and do tasks on the internet on my computer. Optimum also has great customer service as well as the ability to test the internet speed on your cellphone to make sure where the problem lies, if it is a computer issue or an internet issue.

More
Plan Pricing:
Internet Speed:
Overall Rating:

Rate your provider

Share your experience to help others in your area choose.

Overall