13 Best Internet Providers in Erie County, OH
Find internet availability by address in Erie County, OH
Jump to: Best Internet Provider | Availability Maps | Customer Reviews | Erie County ISP Report Card | Business Internet in Erie County
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Erie County ISP Report Card | A- |
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Download Speed for Most Households | 7,855 Mbps |
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Number of Internet Service Providers | 13 |
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Real Erie County Customer Ratings | 3 |
This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.
This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.
Erie County has 13 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Cable, Fiber, Fixed Wireless, and DSL internet are available in the county. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Erie County.
Erie County overview
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Erie County has 13 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Cable, Fiber, Fixed Wireless, and DSL internet are available in the county. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Erie County.
Compare Providers Ranked by Coverage, Speed, and Customer Ratings
Buckeye
Connection
Customer Rating
Fiber
Cable
EarthLink
Connection
Customer Rating
DSL
Fixed Wireless
AT&T
Connection
Customer Rating
DSL
Fixed Wireless
Omni Fiber
Connection
Customer Rating
Fiber
Above are the top 4 providers in Erie County, OH for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your county.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Erie County ratings may vary and are shown below.
Who is the Best Internet Provider in Erie County, OH?
Omni Fiber is the highest-rated internet provider in Erie County based on 315 Ohio customer reviews, and T-Mobile Home Internet has the highest rating nationwide. The provider information above and the information immediately below can help you decide. Compare provider ratings and review counts above.
The chart and table below show average customer ratings from customers in Erie County, Ohio, and customers throughout the country.
Top Rated Internet Providers in Erie County
Local, State, and National Ratings for all Erie County Internet Providers
| ISP / Tech Type | Erie County Overall | Ohio Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| Omni Fiber |  (1) |  (5) | (7) | View Plans | ||
| Spectrum |  (0) | (187) | (1882) | View Plans | ||
| Buckeye | (2) | (27) | (29) | View Plans | ||
| T-Mobile Home Internet | (0) |  (13) | (322) | View Plans | ||
| Verizon | (0) | (7) | (783) | View Plans | ||
| AT&T | (0) | (52) | (1010) | View Plans | ||
| Amplex Internet | (0) | (3) | (3) | View Plans | ||
| Atlantic Broadband | (0) | (15) | (67) | View Plans | ||
| Frontier | (0) |  (2) | (169) | View Plans | ||
| Brightspeed | (0) | (4) | (75) | View Plans | ||
| HughesNet | (0) |  (1) | (24) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) |  (12) | View Plans | ||
| North Coast Wireless Communications | (0) | (0) | (0) | View Plans | ||
| Community Fiber Solutions | (0) | (0) | (0) | View Plans |
Based on 315 reviews from Ohio internet customers, Omni Fiber is the best internet service provider for Erie County residents. Omni Fiber was rated at an average of 4.00 out of 5 in our report for overall customer satisfaction. Spectrum wins for second-place in Ohio, with 3.35 out of 5 stars and 25.8% coverage in Erie County.
At a national level, based on 4362 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.04 out of 5.
Which Providers are Available at my Home in Erie County?
a different provider.
Coverage map for each provider in Erie County
- Buckeye - fiber coverage map
- Omni Fiber - fiber coverage map
- Frontier - fiber coverage map
- Buckeye - cable coverage map
- Spectrum - cable coverage map
- Verizon - fixed wireless coverage map
- Brightspeed - fiber coverage map
- Community Fiber Solutions - fixed wireless coverage map
- T-Mobile Home Internet - fixed wireless coverage map
- AT&T - fixed wireless coverage map
- EarthLink - fixed wireless coverage map
- Spectrum - fiber coverage map
- Amplex Internet - fixed wireless coverage map
- EarthLink - dsl coverage map
- AT&T - dsl coverage map
- North Coast Wireless Communications - fixed wireless coverage map
- Brightspeed - dsl coverage map
- Frontier - dsl coverage map
Speeds and coverage vary within the county, and sometimes even from block to block. The map shows speeds per provider and where each provider is available.
Who is the Fastest Internet Provider in Erie County?
Based on both FCC data and unbiased customer ratings in Erie County, the fastest internet in the county comes from Omni Fiber.
Data Reported to FCC by ISPs: Average Maximum Available in Erie County
| ISP / Tech Type | Max Advertised Speed | ||
|---|---|---|---|
| Omni Fiber | 10,000 Mbps | ||
| Buckeye Broadband | 10,000 Mbps | ||
| Frontier Communications | 7,000 Mbps | ||
| Brightspeed | 2,000 Mbps | ||
| Atlantic Broadband | 1,000 Mbps | ||
| Amplex Internet | 1,000 Mbps | ||
| Spectrum | 1,000 Mbps | ||
| Community Fiber Solutions (CFS) | 400 Mbps | ||
| Verizon | 300 Mbps | ||
| North Coast Wireless Communications | 200 Mbps | ||
| AT&T | 100 Mbps | ||
| EarthLink | 100 Mbps | ||
| T-Mobile Home Internet | 100 Mbps | ||
| Viasat | 100 Mbps | ||
| HughesNet | 25 Mbps |
Customer Ratings for Internet Provider Speeds in Erie County
| ISP / Tech Type | Erie County Speed | Ohio Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| Spectrum | (0) | (187) | (1882) | View Plans | ||
| Buckeye | (2) | (27) | (29) | View Plans | ||
| Omni Fiber | (1) | (5) | (7) | View Plans | ||
| T-Mobile Home Internet | (0) | (13) | (322) | View Plans | ||
| Verizon | (0) | (7) | (783) | View Plans | ||
| Atlantic Broadband | (0) | (15) | (67) | View Plans | ||
| Amplex Internet | (0) | (3) | (3) | View Plans | ||
| AT&T | (0) | (52) | (1010) | View Plans | ||
| Brightspeed | (0) | (4) | (75) | View Plans | ||
| Frontier | (0) | (2) | (169) | View Plans | ||
| HughesNet | (0) | (1) | (24) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| North Coast Wireless Communications | (0) | (0) | (0) | View Plans | ||
| Community Fiber Solutions | (0) | (0) | (0) | View Plans |
Based on data reported by Erie County ISPs to the FCC, the fastest speeds in the county are available through Omni Fiber. The company offers speeds up to 10,000 Mbps in Erie County. Therefore, the average customer can get up to 10,000 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.
Additionally, actual customers in the county rated their satisfaction with internet speed highest with Omni Fiber. This indicates Omni Fiber reliably delivers speeds expected by the customer based on the plan they are paying for.
Who is the Cheapest Internet Provider in Erie County?
Ohio customers rate Omni Fiber as the cheapest internet service provider in state. Data comes from customers in the state rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
Omni Fiber received a local rating of 4.00 out of 5, which is higher than the average across all internet providers in the country. Spectrum is rated in second place for affordability by the company’s Erie County customers with an average price rating of 2.88 out of 5.
The chart and graph below show how customers in Erie County, Ohio, and the United States rated the affordability of their internet service.
Rated Affordability in Erie County
| ISP / Tech Type | Erie County Affordability | Ohio Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| Spectrum | (0) | (187) | (1882) | View Plans | ||
| Buckeye | (2) | (27) | (29) | View Plans | ||
| Omni Fiber | (1) | (5) | (7) | View Plans | ||
| T-Mobile Home Internet | (0) | (13) | (322) | View Plans | ||
| Verizon | (0) | (7) | (783) | View Plans | ||
| Brightspeed | (0) | (4) | (75) | View Plans | ||
| Amplex Internet | (0) | (3) | (3) | View Plans | ||
| AT&T | (0) | (52) | (1010) | View Plans | ||
| Atlantic Broadband | (0) | (15) | (67) | View Plans | ||
| Frontier | (0) | (2) | (169) | View Plans | ||
| HughesNet | (0) |  (1) | (24) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| North Coast Wireless Communications | (0) | (0) | (0) | View Plans | ||
| Community Fiber Solutions | (0) | (0) | (0) | View Plans |
Erie County Internet Health Assessment
ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the county and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for Erie County below, including the metrics used and how Erie County compares to the rest of Ohio and nation.
| Metric
(hover for details)
|
Erie County | Ohio | USA | ||
|---|---|---|---|---|---|
| Fiber Availability Percent The percentage of households in Erie County that have a Fiber internet connection available to their home. | 89.56% | 68.35% | 71.53% | ||
| Average Download SpeedThe maximum download speed most households can get on average. This is measured by availability in a block group and weighted by the population in that area. | 7,855 Mbps | 3,062 Mbps | 3,583 Mbps | ||
| Provider CountThe number of providers available for most people. This is a weighted average by block rather than a total for Erie County. | 8.5 | 7.6 | 7.1 |
| Average Household SizeA larger household size in a county indicates that there will be a greater need for bandwidth due to simultaneous usage, multiple devices, and network congestion. | 2.3 | 2.5 | 2.7 | ||
| Work From Home PercentA higher percent of the population working from home indicates bandwidth requirements being more widely needed rather than consolidated to commercial portions of the city. | 7% | 13% | 15% | ||
| Households with DevicesA higher percentage of households with computing devices in the home indicates a higher level of infrastructure needed to support those households. | 94% | 95% | 96% | ||
| Households with InternetA higher percentage of households with internet indicates a higher need for usage and connectivity in people’s daily lives. | 89% | 91% | 91% | ||
| Households with BroadbandA higher percentage of households with a broadband connection (defined as speeds above 25 Mbps) indicates heavier usage needs within these households. | 71% | 76% | 76% | ||
| Broadband Usage vs. AvailabilityThis measures what percentage of households who have a broadband connection to their home actually have an active subscription to that service. | 72% | 77% | 77% |
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
Erie County ISP Report Card & Digital Connectivity Index
The ISP Report Card in Erie County is A-, which is comparable to other counties. The local demand for broadband internet connectivity in Erie County is high with a score of 45 / 100 in our Digital Connectivity Index. This means that internet service providers operating in Erie County have done a average job meeting the needs of its residents.
The Erie County ISP Report Card evaluates the county on availability and speed metrics compared to other counties in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a county needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.
89% of Erie County households have an internet connection despite having 99.63% availability. 71% of households have fiber, cable, or DSL, 6% have satellite, 0% are still on dial-up, and 4% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.
As you can see in the table above, while 71% of households have a broadband connection such as fiber, cable or DSL available to their home, 72% subscribe to it. A moderate amount of Erie County residents are taking advantage of the available internet infrastructure.
For more details, please visit our ISP Report Card and Digital Connectivity Index pages.
How do Neighboring Counties Compare to Erie County?
- ISP Report Card: B+
- Digital Connectivity Index: 40 / 100
- ISP Report Card: B
- Digital Connectivity Index: 40 / 100
- ISP Report Card: B
- Digital Connectivity Index: 62 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 59 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 64 / 100
- ISP Report Card: B-
- Digital Connectivity Index: 63 / 100
- ISP Report Card: B-
- Digital Connectivity Index: 43 / 100
- ISP Report Card: B
- Digital Connectivity Index: 49 / 100
- ISP Report Card: B-
- Digital Connectivity Index: 36 / 100
How Much Speed does a Erie County Household Need?
Higher speed is typically preferred, but that comes at a higher price. The average size of a household in Erie County is 2.3, which is smaller than the Ohio average of 2.5 and smaller than the national average of 2.7. Erie County’s average household income is $75,601 which is higher than the Ohio average of $82,723 and about average for the national average of $93,246. Homes with fewer people living in them and with higher incomes tend to indicate a fairly average device usage pattern.
Erie County also has 13% of its population enrolled in school between the 6th grade and college level, this is lower than the Ohio average of 15%. Additionally, 7% of residents work from home, which is lower than the 13% of residents in Ohio who work from home. This and other factors you can see above show us that the community of Erie County has an average need for internet connectivity and speeds.
Compared to the rest of the country, Erie County households are about average when it comes to technological engagement. 94% of households have some sort of computing device, 79% have desktops or laptops in the home, and 91% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.
Which Fiber Internet Providers are Available in Erie County?
Buckeye Fiber in Erie County, OH
Availability:
72.1%
Customer Rating:
(12)
Avg. Download Speed
10,000 Mbps
Buckeye Broadband offers Fiber service to 72.1% of Erie County homes. Across the county, Buckeye Fiber has speeds up to 10,000 Mbps
Omni Fiber in Erie County, OH
Availability:
49.6%
Customer Rating:
(7)
Avg. Download Speed
10,000 Mbps
Omni Fiber offers Fiber service to 49.6% of Erie County homes. Across the county, Omni Fiber is the only type of service available from the company, with speeds up to 10,000 Mbps
Frontier Fiber in Erie County, OH
Availability:
18.5%
Customer Rating:
(112)
Avg. Download Speed
6,975 Mbps
Frontier Communications offers Fiber service to 18.5% of Erie County homes. Across the county, Frontier Fiber has speeds up to 6,975 Mbps, with speeds from 5,000 Mpbs up to 7,000 Mbps depending on the address. Upload speeds are symmetrical, meaning they are exactly the same as download speeds for Frontier Fiber. Frontier Fiber is rated about the same as other types of internet service available in Erie County from Frontier in terms of customer satisfaction.
Brightspeed Fiber in Erie County, OH
Availability:
12.4%
Customer Rating:
(31)
Avg. Download Speed
2,000 Mbps
Brightspeed offers Fiber service to 12.4% of Erie County homes. Across the county, Brightspeed Fiber has speeds up to 2,000 Mbps
Spectrum Fiber in Erie County, OH
Availability:
3.8%
Customer Rating:
(199)
Avg. Download Speed
1,000 Mbps
Spectrum offers Fiber service to 3.8% of Erie County homes. Across the county, Spectrum Fiber has speeds up to 1,000 Mbps
Which Cable Internet Providers are Available in Erie County?
Buckeye Cable in Erie County, OH
Availability:
59.9%
Customer Rating:
(17)
Avg. Download Speed
1,000 Mbps
Buckeye Broadband offers Cable service to 59.9% of Erie County homes. Across the county, Buckeye Cable has speeds up to 1,000 Mbps
Spectrum Cable in Erie County, OH
Availability:
25.8%
Customer Rating:
(1682)
Avg. Download Speed
1,000 Mbps
Spectrum offers Cable service to 25.8% of Erie County homes. Across the county, Spectrum Cable has speeds up to 1,000 Mbps
Atlantic Broadband Cable in Erie County, OH
Availability:
6.9%
Customer Rating:
(62)
Avg. Download Speed
1,000 Mbps
Atlantic Broadband offers Cable service to 6.9% of Erie County homes. Across the county, Atlantic Broadband Cable is the only type of service available from the company, with speeds up to 1,000 Mbps
Which DSL Internet Providers are Available in Erie County?
EarthLink DSL in Erie County, OH
Availability:
51.1%
Customer Rating:
(5)
Avg. Download Speed
37 Mbps
EarthLink offers DSL service to 51.1% of Erie County homes. Across the county, EarthLink DSL has speeds up to 37 Mbps, with speeds from 10 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 20, with an average of 7.2 Mbps throughout the county. EarthLink DSL is rated higher than other types of internet service available in Erie County from EarthLink in terms of customer satisfaction.
AT&T DSL in Erie County, OH
Availability:
51.1%
Customer Rating:
(296)
Avg. Download Speed
37 Mbps
AT&T offers DSL service to 51.1% of Erie County homes. Across the county, AT&T DSL has speeds up to 37 Mbps, with speeds from 10 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 20, with an average of 7.2 Mbps throughout the county. AT&T DSL is rated about the same as other types of internet service available in Erie County from AT&T in terms of customer satisfaction.
Brightspeed DSL in Erie County, OH
Availability:
9.4%
Customer Rating:
(43)
Avg. Download Speed
29 Mbps
Brightspeed offers DSL service to 9.4% of Erie County homes. Across the county, Brightspeed DSL has speeds up to 29 Mbps, with speeds from 10 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 10, with an average of 2.6 Mbps throughout the county. Brightspeed DSL is rated higher than other types of internet service available in Erie County from Brightspeed in terms of customer satisfaction.
Frontier DSL in Erie County, OH
Availability:
4.6%
Customer Rating:
(57)
Avg. Download Speed
23 Mbps
Frontier Communications offers DSL service to 4.6% of Erie County homes. Across the county, Frontier DSL has speeds up to 23 Mbps, with speeds from 10 Mpbs up to 115 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 7.0, with an average of 1.7 Mbps throughout the county. Frontier DSL is rated higher than other types of internet service available in Erie County from Frontier in terms of customer satisfaction.
Which Fixed Wireless and LTE Internet Providers are Available in Erie County?
T-Mobile Home Internet Fixed Wireless in Erie County, OH
Availability:
94.8%
Customer Rating:
(322)
Avg. Download Speed
71 Mbps
T-Mobile Home Internet offers Fixed Wireless service to 94.8% of Erie County homes. Across the county, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 71 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 13 Mbps throughout the county.
Verizon Fixed Wireless in Erie County, OH
Availability:
93.5%
Customer Rating:
(350)
Avg. Download Speed
266 Mbps
Verizon offers Fixed Wireless service to 93.5% of Erie County homes. Across the county, Verizon Fixed Wireless is the only type of service available from the company, with speeds up to 266 Mbps, with speeds from 25 Mpbs up to 300 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 6.0 and as high as 20, with an average of 18 Mbps throughout the county.
EarthLink Fixed Wireless in Erie County, OH
Availability:
86.6%
Customer Rating:
(4)
Avg. Download Speed
54 Mbps
EarthLink offers Fixed Wireless service to 86.6% of Erie County homes. Across the county, EarthLink Fixed Wireless has speeds up to 54 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 9.7 Mbps throughout the county.
AT&T Fixed Wireless in Erie County, OH
Availability:
86.6%
Customer Rating:
(198)
Avg. Download Speed
54 Mbps
AT&T offers Fixed Wireless service to 86.6% of Erie County homes. Across the county, AT&T Fixed Wireless has speeds up to 54 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 9.7 Mbps throughout the county.
Community Fiber Solutions Fixed Wireless in Erie County, OH
Availability:
56.6%
Customer Rating:
(0)
Avg. Download Speed
400 Mbps
Community Fiber Solutions (CFS) offers Fixed Wireless service to 56.6% of Erie County homes. Across the county, Community Fiber Solutions Fixed Wireless is the only type of service available from the company, with speeds up to 400 Mbps, with speeds from 10 Mpbs up to 400 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 40, with an average of 40 Mbps throughout the county.
North Coast Wireless Communications Fixed Wireless in Erie County, OH
Availability:
43.9%
Customer Rating:
(0)
Avg. Download Speed
43 Mbps
North Coast Wireless Communications offers Fixed Wireless service to 43.9% of Erie County homes. Across the county, North Coast Wireless Communications Fixed Wireless is the only type of service available from the company, with speeds up to 43 Mbps, with speeds from 25 Mpbs up to 200 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 100, with an average of 9.7 Mbps throughout the county.
Amplex Internet Fixed Wireless in Erie County, OH
Availability:
20.2%
Customer Rating:
(1)
Avg. Download Speed
100 Mbps
Amplex Internet offers Fixed Wireless service to 20.2% of Erie County homes. Across the county, Amplex Internet Fixed Wireless is the only type of service available from the company, with speeds up to 100 Mbps
Which ISP Should You Choose in Erie County?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in Erie County is Omni Fiber.
- The fastest internet provider should be Omni Fiber. Considering speed for the money and reliability in speeds, Omni Fiber may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in Erie County is Omni Fiber.
- HughesNet, T-Mobile Home Internet, and Viasat has the broadest coverage in Erie County, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.
How does Erie County compare to other cities with a similar population?
To see how Erie County stacks up on the national level, it’s useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to Erie County’s A- ISP Report Card and 45 / 100 Digital Connectivity Index.
- ISP Report Card: B
- Digital Connectivity Index: 80 / 100
- ISP Report Card: B
- Digital Connectivity Index: 52 / 100
- ISP Report Card: B
- Digital Connectivity Index: 34 / 100
- ISP Report Card: C
- Digital Connectivity Index: 48 / 100
- ISP Report Card: C+
- Digital Connectivity Index: 46 / 100
- ISP Report Card: C
- Digital Connectivity Index: 40 / 100
- ISP Report Card: B
- Digital Connectivity Index: 53 / 100
- ISP Report Card: B-
- Digital Connectivity Index: 42 / 100
- ISP Report Card: B-
- Digital Connectivity Index: 46 / 100
Customer Reviews
Customer Reviews for Internet Service Providers in Erie County
Customer Reviews
Katyri S.
Omni Fiber
May 28, 2025 At first, I was skeptical of Omni Fiber because it is a newer company and a different type of internet around my area. After having it now for about 6 months, I am very pleased with it. It is cheaper than any internet service that is provided where I live. I have also never had issues with the internet going down and being unable to use it. This service is fast and reliable. I can't review how their customer service is because I've never had to contact them. That's how good this service has been.
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Tiff S.
Buckeye Fiber
February 09, 2025 Originally we started with Buckeye Cable service for TV only. We had another company's internet and phone. We opened up a can of worms by switching to Buckeye for internet, cable and phone. We were told for TV, we HAD to purchase Firesticks or we couldn't stream their TV. We were not told they had an app we could stream from as an alternative to purchasing these sticks. We had to purchase one for each TV at $25 each. So, $150 later, we find out they lied.
Next up the internet portion... Where do I start? We originally were on the cable internet. We were then forced to upgrade to the more expensive fiber optic internet. It is actually SLOWER than our original cable connection. We are highly disappointed with being forced to switch to a slower connection, and we're paying more! We are currently researching other options.
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An Ohio Customer
Buckeye Fiber
January 17, 2025 I recently was switched to a fiber setup. I was hesitant, but a gracious employee told me about a deal that made it kind of silly not to switch. My speed was greatly increased and my payment actually went down. It was locked in, too, so they can't raise it. It was kind of a ridiculous deal in that it was too good to be true. I thought the latter, and did a significant amount of looking into it before I agreed. My provider has terrible customer service and is generally hated in my area because they're our only choice for a lot of us, but I've been pleased with their improvement of late.
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Hannah D
Omni Fiber
August 30, 2026 The most pathetic and worthless piece of shit company there is. My partner and I purchased our first home at the beginning of August and I called to set up Omni fiber (I work from home). The initial conversation went great - lady said it had already been set up in my area and we scheduled an appointment for a tech to come out and connect equipment. She said it would be a max 30 minute appointment. That call was on a Thursday and she scheduled the appointment for Sunday 2-5pm. I received texts to confirm the appointment however Sunday rolled around and no one showed up, texted, called or communicated. Until 8:45pm rolled around when I received a text saying he was on his way and could explain the delay. He showed up, walked around to look at something’s and said he couldn’t do anything because it has been disconnected and a bore would need to be made in our driveway/yard. He said I’d get a text in a few days. A week later I received a text that said I could call to reschedule the final installation appointment however a bore had not been made, there were still flags in my yard. I called anyway and was told a bore wasn’t needed as they did an aerial install with some cables or wires that ran to my house. Ok fine, the soonest available final install was an entire week out. That time comes and a lousy asshole named Castro shows up and is hanging out in our front yard, leaned up against our tree on the phone having a grand time laughing. 45 minutes go by and he finally starts working. An hour in and I realize his truck is no longer out front, he just left. I checked the backyard and his equipment was left in my grass. 45 minutes go by and he calls to say he has to go to a near by town to see if he can meet up with someone who has a router and modem because he didn’t have them. I asked him how the fuck he showed up for this installation without the 2 most needed pieces of equipment to finish the job? Anyway, he calls 20 minutes later and states they don’t have it either and he’d be back in the morning 9-10am to finish. I called immediately and spoke with someone who took all the information and said they escalated to a supervisor who’d call me back within 20 minutes. I waited an hour, no call. Go fucking figure. So I called back. Spoke with another individual who got me over to a supervisor immediately. A worthless one of course who said she “didn't know” to everything but she did make notes and sent them over for someone to call me asap the next morning. 9:30am following morning a manager calls me and says the tech will for sure be back out between 11am-2pm. I told her he said he’d be out between 9-10am? She said 11am-2pm was soonest available for him to return. 2:30pm and no one fucking showed. I called completely unhinged at this point and made it known if someone didn’t get out here and complete this job today, their equipment would be in the middle of the road and they could come pick it up then. From 2:30pm-5pm I was on the phone with an individual named Krista who was just as upset at my situation as I was and was willing to do whatever to help, something none of the other employees even attempted. I was on hold for quite awhile several times but I told her as long as there was a resolution, I’d stay on hold however long necessary. Eventually she reached dispatch and managers who were working to figure out the situation and get the job completed same day. There was no explanation or accountability for no one showing from 11am-2pm but she finally told me someone was on the way (20mins max). I waited and then got a call from a different lady at Omni who said the tech was outside waiting for me and she didn’t want me to miss him. I went outside and no one was there. She deeply apologized as their entire team knew about my situation as that point and checked his location. He was 2 blocks or streets away. She said she updated him and he’d be there in 5. No one fucking SHOWED!!!! I have these motherfuckers and hour before I called back and somehow reached Krista again who immediately reached back out to dispatch. She stayed on the phone with my until a different tech was in my driveway which took about 30 minutes. She had put in a request that a manager call me to speak with me about the entire situation. Didn’t ever get a call? Of course not because this is a company full of bitches who don’t want the confrontation or to take accountability or explain their bullshit. I did however tell them I would NOT be paying for the first 3 months after dealing with this and if they couldn’t accept that, to come get their shit and I’d go with a different company. I explained how much time they wasted of mine so I’d be wasting their money. She put in to give me 3 months free. A guy named John came out and finished the job. When places do shit like this to people, they have no fucking clue what issues they’re causing. Buying a first home and moving is stressful enough, on top of it I work from home and needed service asap.
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ed s
Spectrum Cable
August 07, 2026 service is ok but over priced price raised $10 each year for last two years no better service
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