Best Internet Providers in Franklin, NC
All 11 providers, ranked by coverage, speed and customer ratings
Find internet availability by address in Franklin, NC
Franklin has 11 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Fiber, Cable, DSL, and Fixed Wireless internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Franklin.
Ranks compare Franklin with the 1,383 US suburban and regional cities (25,000 to 49,999 people), the tiers of our fastest-cities rankings.
The Best Internet in Franklin, NC at a Glance
Franklin Internet Providers, Ranked by Coverage, Speed and Customer Ratings
Optimum
Connection
Customer Rating
Cable
Frontier
Connection
Customer Rating
Fiber
DSL
Vyve Broadband
Connection
Customer Rating
Fiber
BalsamWest
Connection
Customer Rating
Fiber
Fixed Wireless
Providers with less than 1% coverage in this city are excluded from the list. To see if one of these providers is available at your home, please use the address search above.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Franklin ratings may vary and are shown below.
Who is the Best Internet Provider in Franklin, NC?
Frontier Communications is the highest-rated internet provider in Franklin based on 103 North Carolina customer reviews, and T-Mobile Home Internet has the highest rating nationwide. The provider information above and the information immediately below can help you decide. Compare provider ratings and review counts above.
Click here to get Frontier Communications
or call 1-866-557-9907
Which Providers are Available at my Home in Franklin?
Coverage changes block by block. Pick a provider and a technology to see where its service reaches: the darker the area, the larger the share of homes it covers. For your exact address, use the address search above.
Coverage map for each provider in Franklin
- Frontier - fiber coverage map
- Optimum - cable coverage map
- Vyve Broadband - fiber coverage map
- Verizon - fixed wireless coverage map
- BalsamWest - fiber coverage map
- Hotwire Communications - fiber coverage map
- T-Mobile Home Internet - fixed wireless coverage map
- Skyrunner Internet - fixed wireless coverage map
- Frontier - dsl coverage map
- BalsamWest - fixed wireless coverage map
- AT&T - fixed wireless coverage map
- EarthLink - fixed wireless coverage map
- SkyFi - fixed wireless coverage map
How Franklin Compares to Places Its Size
Franklin's report card score is in the bottom 28% and its connectivity index is in the bottom 3%.
| Measure | Franklin | Rank among US suburban and regional cities (25,000 to 49,999 people) | Macon County | North Carolina | US | Leader |
|---|---|---|---|---|---|---|
| ISP Report Card inputs: what providers offer here | ||||||
| Fiber availability | 71.3% | bottom 36% | 68.8% | 78.0% | 71.5% | 25 places at 100.0% |
| Average top speed | 4,308 Mbps | top 32% | 4,354 Mbps | 3,577 Mbps | 3,486 Mbps | Hixson, TN (25,000 Mbps) |
| Providers at a typical address | 5.7 | bottom 15% | 5.7 | 7.3 | 7.1 | San Lorenzo, CA (13) |
| Connectivity index inputs: how much households need and use the internet | ||||||
| People per household | 2.1 | bottom 3% | 2.1 | 2.5 | 2.7 | Kiryas Joel, NY (5.1) |
| Workers who work from home | 9% | bottom 27% | 11% | 16% | 15% | Venice, CA (47%) |
| Homes with a computer, tablet or phone | 91% | bottom 6% | 91% | 95% | 96% | 16 places at 100% |
| Homes with internet | 85% | bottom 8% | 84% | 91% | 91% | 13 places at 99% |
| Homes on fiber, cable or DSL | 62% | bottom 6% | 59% | 77% | 76% | Burke, VA and Colleyville, TX and 3 more (94%) |
| More about the households here | ||||||
| Homes with a desktop or laptop | 71% | bottom 15% | 71% | 80% | 81% | University Park, TX (99%) |
| Median household income | $59,817 | bottom 12% | $59,634 | $83,207 | $93,246 | Scarsdale, NY ($244,191) |
| Residents in school (6th grade to college) | 12% | bottom 13% | 12% | 16% | 16% | Rexburg, ID (71%) |
Fiber reaches 71.3% of homes in Franklin, against 68.8% across Macon County and 78.0% across North Carolina. Households in Franklin are smaller than the US average (2.1 people against 2.7); 9% of workers work from home (US 15%); and the median household income is $59,817 (US $93,246).
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
Fiber, 5G, Cable and DSL Internet in Franklin
Which Fiber Internet Providers are Available in Franklin?
Frontier Fiber in Franklin, NC
Availability:
54.1%
Customer Rating:
(119)
Avg. Download Speed
7,000 Mbps
Frontier Communications offers Fiber service to 54.1% of Franklin homes. Across the city, Frontier Fiber has speeds up to 7,000 Mbps
Vyve Broadband Fiber in Franklin, NC
Availability:
28.0%
Customer Rating:
(3)
Avg. Download Speed
1,000 Mbps
Vyve Broadband offers Fiber service to 28.0% of Franklin homes. Across the city, Vyve Broadband Fiber is the only type of service available from the company, with speeds up to 1,000 Mbps
BalsamWest Fiber in Franklin, NC
Availability:
9.2%
Customer Rating:
(1)
Avg. Download Speed
1,000 Mbps
BalsamWest offers Fiber service to 9.2% of Franklin homes. Across the city, BalsamWest Fiber has speeds up to 1,000 Mbps
Hotwire Communications Fiber in Franklin, NC
Availability:
2.3%
Customer Rating:
(11)
Avg. Download Speed
2,500 Mbps
Hotwire Communications offers Fiber service to 2.3% of Franklin homes. Across the city, Hotwire Communications Fiber is the only type of service available from the company, with speeds up to 2,500 Mbps
Which Fixed Wireless and LTE Internet Providers are Available in Franklin?
T-Mobile Home Internet Fixed Wireless in Franklin, NC
Availability:
80.1%
Customer Rating:
(342)
Avg. Download Speed
38 Mbps
T-Mobile Home Internet offers Fixed Wireless service to 80.1% of Franklin homes. Across the city, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 38 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 5.9 Mbps throughout the city.
Skyrunner Internet Fixed Wireless in Franklin, NC
Availability:
73.1%
Customer Rating:
(1)
Avg. Download Speed
25 Mbps
Skyrunner Internet offers Fixed Wireless service to 73.1% of Franklin homes. Across the city, Skyrunner Internet Fixed Wireless is the only type of service available from the company, with speeds up to 25 Mbps
Verizon Fixed Wireless in Franklin, NC
Availability:
72.2%
Customer Rating:
(362)
Avg. Download Speed
232 Mbps
Verizon offers Fixed Wireless service to 72.2% of Franklin homes. Across the city, Verizon Fixed Wireless is the only type of service available from the company, with speeds up to 232 Mbps, with speeds from 25 Mpbs up to 300 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 6.0 and as high as 20, with an average of 17 Mbps throughout the city.
BalsamWest Fixed Wireless in Franklin, NC
Availability:
35.1%
Customer Rating:
(1)
Avg. Download Speed
20 Mbps
BalsamWest offers Fixed Wireless service to 35.1% of Franklin homes. Across the city, BalsamWest Fixed Wireless has speeds up to 20 Mbps, with speeds from 10 Mpbs up to 25 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 5.0, with an average of 3.8 Mbps throughout the city.
EarthLink Fixed Wireless in Franklin, NC
Availability:
23.3%
Customer Rating:
(4)
Avg. Download Speed
25 Mbps
EarthLink offers Fixed Wireless service to 23.3% of Franklin homes. Across the city, EarthLink Fixed Wireless is the only type of service available from the company, with speeds up to 25 Mbps
AT&T Fixed Wireless in Franklin, NC
Availability:
23.3%
Customer Rating:
(205)
Avg. Download Speed
25 Mbps
AT&T offers Fixed Wireless service to 23.3% of Franklin homes. Across the city, AT&T Fixed Wireless is the only type of service available from the company, with speeds up to 25 Mbps
SkyFi Fixed Wireless in Franklin, NC
Availability:
12.0%
Customer Rating:
(0)
Avg. Download Speed
15 Mbps
SkyFi offers Fixed Wireless service to 12.0% of Franklin homes. Across the city, SkyFi Fixed Wireless is the only type of service available from the company, with speeds up to 15 Mbps, with speeds from 10 Mpbs up to 25 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 5.0, with an average of 2.4 Mbps throughout the city.
Which Cable Internet Providers are Available in Franklin?
Optimum Cable in Franklin, NC
Availability:
82.9%
Customer Rating:
(223)
Avg. Download Speed
940 Mbps
Optimum offers Cable service to 82.9% of Franklin homes. Across the city, Optimum Cable is the only type of service available from the company, with speeds up to 940 Mbps
Which DSL Internet Providers are Available in Franklin?
Frontier DSL in Franklin, NC
Availability:
56.9%
Customer Rating:
(58)
Avg. Download Speed
32 Mbps
Frontier Communications offers DSL service to 56.9% of Franklin homes. Across the city, Frontier DSL has speeds up to 32 Mbps, with speeds from 10 Mpbs up to 115 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 7.0, with an average of 2.1 Mbps throughout the city. Frontier DSL is rated higher than other types of internet service available in Franklin from Frontier in terms of customer satisfaction.
Internet in Franklin by Neighborhood and ZIP Code
Franklin has 1 ZIP code with its own page. Each row links to that place’s page.
Neighborhoods in Franklin
| Neighborhood | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|
ZIP codes in Franklin
| ZIP code | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| 28734 | 29,264 | 71.9% | 4,422 Mbps | 5.9 | B- | 33/100 |
How Franklin Compares to Nearby Places
The 10 places nearest to Franklin that have their own pages are all within 12 miles. Among them, Pumpkintown has the most homes with fiber (56.6%) and Otto the fewest (49.6%); Franklin has 71.3%.
| Place | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| Franklin (this page) | 26,741 | 71.3% | 4,308 Mbps | 5.7 | B- | 33/100 |
| Otto | 3,283 | 49.6% | 3,852 Mbps | 6.1 | B- | 30/100 |
| Pumpkintown | 1,107 | 56.6% | 975 Mbps | 5.6 | C | 25/100 |
| Scaly Mountain | 865 | 59.2% | 4,376 Mbps | 4 | C+ | 28/100 |
| Ellijay | 608 | 99.7% | 7,000 Mbps | 9 | A | 31/100 |
| Gay | 512 | 100.0% | 1,000 Mbps | 10.8 | A- | 26/100 |
| Leatherman | 304 | 0.0% | 884 Mbps | 5.6 | D+ | 24/100 |
| Stiles | 276 | 100.0% | 7,000 Mbps | 4 | B+ | 30/100 |
| Aquone | 258 | 0.0% | 173 Mbps | 2.3 | F | 34/100 |
| Sugarfork | 229 | 0.0% | 668 Mbps | 3.2 | D- | 38/100 |
| Kyle | 111 | 0.0% | 21 Mbps | 1.7 | F | 30/100 |
Who is the Fastest Internet Provider in Franklin?
Based on both FCC data and unbiased customer ratings, the fastest internet in the city comes from Frontier Communications.
Data Reported to FCC by ISPs: Average Maximum Available in Franklin
| Optimum | 8,000 |
|---|---|
| Frontier Communications | 7,000 |
| Hotwire Communications | 2,500 |
| BalsamWest | 1,000 |
| Vyve Broadband | 1,000 |
| Verizon | 300 |
| Viasat | 100 |
| T-Mobile Home Internet | 100 |
| HughesNet | 25 |
| Skyrunner Internet | 25 |
| AT&T | 25 |
| EarthLink | 25 |
| SkyFi | 25 |
How fast is your internet?
Test your connection here and see it next to the speeds providers advertise in Franklin. It takes about 20 seconds and, on a fast line, can move a few hundred MB of data.
Customer Ratings for Franklin Internet Providers
Based on 103 reviews from North Carolina internet customers, Frontier Communications is the best internet service provider for Franklin residents. Frontier Communications was rated at an average of 2.33 out of 5 in our report for overall customer satisfaction. Optimum wins for second-place in North Carolina, with 4.00 out of 5 stars and 82.9% coverage in Franklin.
At a national level, based on 2717 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.02 out of 5.
Local, State, and National Ratings for all Franklin Internet Providers
The table below shows average customer ratings from customers in Franklin, North Carolina, and customers throughout the country.
| ISP / Tech Type | Franklin Overall | North Carolina Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| Optimum | (1) | (12) | (279) | View Plans | ||
| AT&T | (0) | (59) | (1051) | View Plans | ||
| EarthLink | (0) | (1) | (15) | View Plans | ||
| Frontier | (0) | (3) | (177) | View Plans | ||
| Hotwire Communications | (0) | (3) | (15) | View Plans | ||
| Skyrunner Internet | (0) | (1) | (1) | View Plans | ||
| T-Mobile Home Internet | (0) | (13) | (342) | View Plans | ||
| Verizon | (0) | (9) | (816) | View Plans | ||
| BalsamWest | (1) | (2) | (2) | View Plans | ||
| Vyve Broadband | (0) | (0) | (19) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Viasat | (0) | (0) |  (12) | View Plans | ||
| SkyFi | (0) | (0) | (0) | View Plans |
Customer Ratings for Internet Provider Speeds in Franklin
Based on data reported by Franklin ISPs to the FCC, the fastest speeds in the city are available through Frontier Communications. The company offers speeds up to 7,000 Mbps in Franklin. Therefore, the average customer can get up to 4,572 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.
Additionally, actual customers rated their satisfaction with internet speed highest with Frontier Communications. This indicates Frontier reliably delivers speeds expected by the customer based on the plan they are paying for.
| ISP / Tech Type | Franklin Speed | North Carolina Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| AT&T | (0) | (59) | (1051) | View Plans | ||
| EarthLink | (0) | (1) | (15) | View Plans | ||
| Frontier | (0) | (3) | (177) | View Plans | ||
| Hotwire Communications | (0) |  (3) | (15) | View Plans | ||
| Skyrunner Internet | (0) | (1) | (1) | View Plans | ||
| T-Mobile Home Internet | (0) | (13) | (342) | View Plans | ||
| Verizon | (0) | (9) | (816) | View Plans | ||
| Optimum | (1) | (12) | (279) | View Plans | ||
| BalsamWest | (1) | (2) | (2) | View Plans | ||
| Vyve Broadband | (0) | (0) | (19) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| SkyFi | (0) | (0) | (0) | View Plans |
Who is the Cheapest Internet Provider in Franklin?
Of the providers in Franklin, customers rate Frontier Communications the best for price. Data comes from customers rating their satisfaction with pricing: in Franklin where enough of them have reviewed a provider, otherwise across North Carolina or the country. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
Frontier Communications is rated 4.00 out of 5 for price, which is higher than the average across all internet providers in the country. T-Mobile Home Internet is rated second for affordability, with an average price rating of 4.23 out of 5.
The table below shows how customers in Franklin, North Carolina, and the United States rated the affordability of their internet service.
Rated Affordability in Franklin
| ISP / Tech Type | Franklin Affordability | North Carolina Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| AT&T | (0) | (59) | (1051) | View Plans | ||
| EarthLink | (0) | (1) | (15) | View Plans | ||
| Frontier | (0) | (3) | (177) | View Plans | ||
| Hotwire Communications | (0) | (3) | (15) | View Plans | ||
| Skyrunner Internet | (0) | (1) | (1) | View Plans | ||
| T-Mobile Home Internet | (0) | (13) | (342) | View Plans | ||
| Verizon | (0) | (9) | (816) | View Plans | ||
| Optimum | (1) | (12) | (279) | View Plans | ||
| BalsamWest | (1) | (2) | (2) | View Plans | ||
| Vyve Broadband | (0) | (0) | (19) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| SkyFi | (0) | (0) | (0) | View Plans |
Customer Reviews for Internet Service Providers in North Carolina
Customer Reviews
A Franklin, NC Customer
BalsamWest Fixed Wireless
April 14, 2024 A Franklin, NC Customer
Optimum Cable
June 08, 2023 A Franklin, NC Customer
Straight Talk Cellular
May 10, 2023 ISPReports User
Spectrum Cable
November 05, 2026 Service during the day has gotten a little better. However, Spectrum does a lot of maintenance late at night and therefore the TV and Internet go out. Not happy with that since I stay up late.
ISPReports User
Ripple Fiber
November 01, 2026 Constant outages with customer service associates that barely know anything about the product
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Which ISP Should You Choose in Franklin?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in Franklin is Frontier.
- The fastest internet provider should be Frontier Communications. Considering speed for the money and reliability in speeds, Frontier Communications may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in Franklin is Frontier.
- Viasat, HughesNet, and Frontier Communications has the broadest coverage in Franklin, available to 82.9% of homes, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.