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6 Best Internet Providers in Grays Ferry, Philadelphia, PA

Find internet availability by address in Grays Ferry, Philadelphia, PA

Jump to: Best Internet Provider | Availability Maps | Customer Reviews | Grays Ferry ISP Report Card | Business Internet in Grays Ferry

Grays Ferry ISP Report at a Glance
ISP grade Grays Ferry ISP Report Card B+
Average speed Download Speed for Most Households 1,919 Mbps
ISP count Number of Internet Service Providers 6
Customer review count Real Grays Ferry Customer Ratings 2

This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.

Data update information▼

This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.

Grays Ferry has 6 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Cable, Fiber, and Fixed Wireless internet are available in the neighborhood. Reviews are grouped by provider and the type of service they offer, covering all 3 available internet technologies in Grays Ferry.

Grays Ferry overview

▼

Grays Ferry has 6 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Cable, Fiber, and Fixed Wireless internet are available in the neighborhood. Reviews are grouped by provider and the type of service they offer, covering all 3 available internet technologies in Grays Ferry.

Compare Providers Ranked by Coverage, Speed, and Customer Ratings

XFINITY

XFINITY logo

Availability:

99.9%

Customer Rating:

3.4 of 5 stars

(2318)

View Plans

1-877-244-3013 Price: $45.00 - $119.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Grays Ferry.

Max Download Speed InfoCalculated from the maximum speeds available to most Grays Ferry residents, weighted by block population.

Customer Rating

Cable

99.9%

1,714 Mbps

2,000 Mbps

Cable: 3.3 of 5 stars

(2026)

EarthLink

EarthLink logo

Availability:

99.9%

Customer Rating:

3.4 of 5 stars

(15)

View Plans

1-877-418-2092 Price: $39.95 - $109.95 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Grays Ferry.

Max Download Speed InfoCalculated from the maximum speeds available to most Grays Ferry residents, weighted by block population.

Customer Rating

Fiber

99.3%

1,348 Mbps

2,300 Mbps

Fiber: 3.7 of 5 stars

(6)

Fixed Wireless

93.8%

52 Mbps

100 Mbps

Wireless: 3.3 of 5 stars

(4)

Verizon

Verizon logo

Availability:

99.9%

Customer Rating:

3.8 of 5 stars

(783)

View Plans

1-833-213-7018 Price: $49.99 - $109.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Grays Ferry.

Max Download Speed InfoCalculated from the maximum speeds available to most Grays Ferry residents, weighted by block population.

Customer Rating

Fiber

99.3%

1,348 Mbps

2,300 Mbps

Fiber: 3.9 of 5 stars

(433)

Fixed Wireless

39.4%

577 Mbps

1,000 Mbps

Wireless: 3.6 of 5 stars

(350)

T-Mobile Home Internet

T-Mobile Home Internet logo

Availability:

99.3%

Customer Rating:

4.0 of 5 stars

(322)

View Plans

1-833-601-2935 Price: Starting at $45.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Grays Ferry.

Max Download Speed InfoCalculated from the maximum speeds available to most Grays Ferry residents, weighted by block population.

Customer Rating

Fixed Wireless

99.3%

53 Mbps

100 Mbps

Wireless: 4.0 of 5 stars

(322)

Above are the top 4 providers in Grays Ferry, Philadelphia, PA for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your neighborhood.

AT&T

AT&T logo

Availability:

93.8%

Customer Rating:

3.6 of 5 stars

(1007)

View Plans

1-877-610-1219 Price: Starting at $40.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Grays Ferry.

Max Download Speed InfoCalculated from the maximum speeds available to most Grays Ferry residents, weighted by block population.

Customer Rating

Fixed Wireless

93.8%

52 Mbps

100 Mbps

Wireless: 3.6 of 5 stars

(196)

PCs for People

PCs for People logo

Availability:

21.0%

Customer Rating:

4.8 of 5 stars

(4)

View Plans

Price: $15.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Grays Ferry.

Max Download Speed InfoCalculated from the maximum speeds available to most Grays Ferry residents, weighted by block population.

Customer Rating

Fixed Wireless

21.0%

100 Mbps

100 Mbps

Wireless: 4.8 of 5 stars

(4)

Providers with less than 1% coverage in this neighborhood are excluded from the list. To see if one of these providers is available at your home, please use the address search above.

Satellite providers, which generally offer 100% coverage across the United States, are available for Grays Ferry residents as well. Some of the top satellite options include Dish Network, DirecTV, HughesNet, Viasat, and Starlink. These providers offer varied services and pricing, giving residents flexibility in choosing the best option for their location and needs.

Starlink

Starlink logo

Availability:

100%

Customer Rating:

4.0 of 5 stars

(58)

View Plans

Price: $55.00 - $130.00 / mo.

Viasat

Viasat logo

Availability:

100%

Customer Rating:

1.7 of 5 stars

(12)

View Plans

1-833-875-1370 Price: $39.99 - $69.99 / mo.

DirecTV

DirecTV logo

Availability:

100%

Customer Rating:

4.3 of 5 stars

(9)

Dish

Dish logo

Availability:

100%

Customer Rating:

3.7 of 5 stars

(13)

View Plans

1-833-875-1332 Price: $55.00 / mo.

Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Grays Ferry ratings may vary and are shown below.

Who is the Best Internet Provider in Grays Ferry, Philadelphia, PA?

XFINITY from Comcast is the highest-rated internet provider in Grays Ferry based on 370 Pennsylvania customer reviews, and T-Mobile Home Internet has the highest rating nationwide. The provider information above and the information immediately below can help you decide. Compare provider ratings and review counts above.

The chart and table below show average customer ratings from customers in Grays Ferry, Pennsylvania, and customers throughout the country.

Top Rated Internet Providers in Grays Ferry

Verizon3.723.77
XFINITY3.363.35
AT&T4.003.64
T-Mobile Home Internet3.824.04
  • City Rating
  • State Rating
  • National Rating

Local, State, and National Ratings for all Grays Ferry Internet Providers

ISP / Tech TypeGrays Ferry OverallPennsylvania OverallNational OverallFor Service
Verizon (1) (122) (783)View Plans
XFINITY (1) (221) (2318)View Plans
AT&T (0) (10) (1007)View Plans
T-Mobile Home Internet (0) (17) (322)View Plans
HughesNet (0) (0) (24)View Plans
PCs for People (0) (0) (4)View Plans
EarthLink (0) (0) (15)View Plans
Viasat (0) (0) (12)View Plans

Based on 370 reviews from Pennsylvania internet customers, XFINITY from Comcast is the best internet service provider for Grays Ferry residents. XFINITY from Comcast was rated at an average of 3.36 out of 5 in our report for overall customer satisfaction. AT&T wins for second-place in Pennsylvania, with 4.00 out of 5 stars and 93.8% coverage in Grays Ferry.

At a national level, based on 4449 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.04 out of 5.

Which Providers are Available at my Home in Grays Ferry?

The map shows speeds per provider and where each provider is available. Click the drop-down menu to choose

a different provider.

Grays Ferry, Philadelphia, PA map of internet availability

 

Speeds and coverage vary within the neighborhood, and sometimes even from block to block. The map shows speeds per provider and where each provider is available.

Who is the Fastest Internet Provider in Grays Ferry?

Based on both FCC data and unbiased customer ratings in Grays Ferry, the fastest internet in the neighborhood comes from XFINITY from Comcast.

Data Reported to FCC by ISPs: Average Maximum Available in Grays Ferry

Max Advertised Speed in Grays Ferry, Philadelphia, PA

EarthLink2,300 Mbps
Verizon2,300 Mbps
XFINITY2,000 Mbps
AT&T100 Mbps
PCs for People100 Mbps
T-Mobile Home Internet100 Mbps

ISP / Tech TypeMax Advertised Speed
Verizon2,300 Mbps
EarthLink2,300 Mbps
XFINITY from Comcast2,000 Mbps
PCs for People100 Mbps
AT&T100 Mbps
T-Mobile Home Internet100 Mbps
Viasat100 Mbps
HughesNet25 Mbps

Customer Ratings for Internet Provider Speeds in Grays Ferry

Verizon4.013.98
XFINITY3.753.76
AT&T4.303.74
T-Mobile Home Internet3.653.96
  • City Rating
  • State Rating
  • National Rating

ISP / Tech TypeGrays Ferry SpeedPennsylvania SpeedNational SpeedFor Service
Verizon (1) (122) (783)View Plans
XFINITY (1) (221) (2318)View Plans
AT&T (0) (10) (1007)View Plans
T-Mobile Home Internet (0) (17) (322)View Plans
HughesNet (0) (0) (24)View Plans
PCs for People (0) (0) (4)View Plans
EarthLink (0) (0) (15)View Plans
Viasat (0) (0) (12)View Plans

Based on data reported by Grays Ferry ISPs to the FCC, the fastest speeds in the neighborhood are available through XFINITY from Comcast. The company offers speeds up to 2,000 Mbps in Grays Ferry. Therefore, the average customer can get up to 1,714 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.

Additionally, actual customers in the neighborhood rated their satisfaction with internet speed highest with XFINITY from Comcast. This indicates XFINITY reliably delivers speeds expected by the customer based on the plan they are paying for.

Who is the Cheapest Internet Provider in Grays Ferry?

Pennsylvania customers rate AT&T as the cheapest internet service provider in state. Data comes from customers in the state rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.

AT&T received a local rating of 4.10 out of 5, which is higher than the average across all internet providers in the country. XFINITY from Comcast is rated in second place for affordability by the company’s Grays Ferry customers with an average price rating of 3.00 out of 5.

The chart and graph below show how customers in Grays Ferry, Pennsylvania, and the United States rated the affordability of their internet service.

Rated Affordability in Grays Ferry

XFINITY2.973.01
Verizon3.433.45
AT&T4.103.45
T-Mobile Home Internet3.714.09
  • City Rating
  • State Rating
  • National Rating

ISP / Tech TypeGrays Ferry AffordabilityPennsylvania AffordabilityNational AffordabilityFor Service
XFINITY (1) (221) (2318)View Plans
Verizon (1) (122) (783)View Plans
AT&T (0) (10) (1007)View Plans
T-Mobile Home Internet (0) (17) (322)View Plans
HughesNet (0) (0) (24)View Plans
PCs for People (0) (0) (4)View Plans
EarthLink (0) (0) (15)View Plans
Viasat (0) (0) (12)View Plans

Grays Ferry Internet Health Assessment

ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the neighborhood and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for Grays Ferry below, including the metrics used and how Grays Ferry compares to the rest of Philadelphia and nation.

Grays Ferry ISP Report Card: B+
Metric

(hover for details)
Grays Ferry Pennsylvania USA
99.33% 86.00% 71.53%
1,919 Mbps 2,166 Mbps 3,583 Mbps
6.5 6.0 7.1

 

Grays Ferry Digital Connectivity Index: 59 / 100
Metric

(hover for details)
Grays Ferry Pennsylvania USA
2.4 2.6 2.7
16% 19% 15%
97% 96% 96%
90% 93% 91%
70% 81% 76%
70% 82% 77%

Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.

Grays Ferry ISP Report Card & Digital Connectivity Index

The ISP Report Card in Grays Ferry is B+, which is comparable to other neighborhoods. The local demand for broadband internet connectivity in Grays Ferry is high with a score of 59 / 100 in our Digital Connectivity Index. This means that internet service providers operating in Grays Ferry have done a average job meeting the needs of its residents.

The Grays Ferry ISP Report Card evaluates the neighborhood on availability and speed metrics compared to other neighborhoods in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a neighborhood needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.

90% of Grays Ferry households have an internet connection despite having 99.93% availability. 70% of households have fiber, cable, or DSL, 5% have satellite, 0% are still on dial-up, and 1% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.

As you can see in the table above, while 70% of households have a broadband connection such as fiber, cable or DSL available to their home, 70% subscribe to it. A moderate amount of Grays Ferry residents are taking advantage of the available internet infrastructure.

For more details, please visit our ISP Report Card and Digital Connectivity Index pages.

How do Neighboring Neighborhoods Compare to Grays Ferry?

Point Breeze-Philadelphia, Philadelphia, PA

  • ISP Report Card: B+
  • Digital Connectivity Index: 58 / 100
Girard Estates, Philadelphia, PA

  • ISP Report Card: B+
  • Digital Connectivity Index: 62 / 100
Schuylkill Southwest, Philadelphia, PA

  • ISP Report Card: B+
  • Digital Connectivity Index: 76 / 100

University City, Philadelphia, PA

  • ISP Report Card: C+
  • Digital Connectivity Index: 61 / 100
Marconi Plaza-Packer Park, Philadelphia, PA

  • ISP Report Card: B+
  • Digital Connectivity Index: 69 / 100
Wharton-Hawthorne-Bella Vista, Philadelphia, PA

  • ISP Report Card: B+
  • Digital Connectivity Index: 70 / 100

Rittenhouse Square, Philadelphia, PA

  • ISP Report Card: B
  • Digital Connectivity Index: 75 / 100
South Philadelphia, Philadelphia, PA

  • ISP Report Card: B+
  • Digital Connectivity Index: 67 / 100
City Center West, Philadelphia, PA

  • ISP Report Card: B
  • Digital Connectivity Index: 75 / 100

How Much Speed does a Grays Ferry Household Need?

Higher speed is typically preferred, but that comes at a higher price. The average size of a household in Grays Ferry is 2.4, which is smaller than the Philadelphia average of 2.6 and smaller than the national average of 2.7. Grays Ferry’s average household income is $62,580 which is much lower than the Philadelphia average of $105,219 and lower than the national average of $93,246. Homes with fewer people living in them and with lower incomes tend to indicate fewer devices being used less often.

Grays Ferry also has 13% of its population enrolled in school between the 6th grade and college level, this is lower than the Philadelphia average of 16%. Additionally, 16% of residents work from home, which is lower than the 19% of residents in Philadelphia who work from home. This and other factors you can see above show us that the community of Grays Ferry has a high need for internet connectivity and speeds.

Compared to the rest of the country, Grays Ferry households are more technology-engaged. 97% of households have some sort of computing device, 76% have desktops or laptops in the home, and 93% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.

Which Fiber Internet Providers are Available in Grays Ferry?

EarthLink Fiber in Grays Ferry, Philadelphia, PA

EarthLink logo

Availability:

99.3%

Customer Rating:

3.7 of 5 stars

(6)

Avg. Download Speed

1,348 Mbps

EarthLink offers Fiber service to 99.3% of Grays Ferry homes. Across the neighborhood, EarthLink Fiber has speeds up to 1,348 Mbps, with speeds from 980 Mpbs up to 2,300 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 880 and as high as 2,300, with an average of 1,276 Mbps throughout the neighborhood. EarthLink Fiber is rated about the same as other types of internet service available in Grays Ferry from EarthLink in terms of customer satisfaction.

Verizon Fiber in Grays Ferry, Philadelphia, PA

Verizon logo

Availability:

99.3%

Customer Rating:

3.9 of 5 stars

(433)

Avg. Download Speed

1,348 Mbps

Verizon offers Fiber service to 99.3% of Grays Ferry homes. Across the neighborhood, Verizon Fiber has speeds up to 1,348 Mbps, with speeds from 980 Mpbs up to 2,300 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 880 and as high as 2,300, with an average of 1,276 Mbps throughout the neighborhood. Verizon Fiber is rated about the same as other types of internet service available in Grays Ferry from Verizon in terms of customer satisfaction.

Which Cable Internet Providers are Available in Grays Ferry?

XFINITY Cable in Grays Ferry, Philadelphia, PA

XFINITY logo

Availability:

99.9%

Customer Rating:

3.3 of 5 stars

(2026)

Avg. Download Speed

1,714 Mbps

XFINITY from Comcast offers Cable service to 99.9% of Grays Ferry homes. Across the neighborhood, XFINITY Cable is the only type of service available from the company, with speeds up to 1,714 Mbps, with speeds from 1,200 Mpbs up to 2,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 35 and as high as 250, with an average of 173 Mbps throughout the neighborhood. XFINITY Cable is rated the same as other types of internet service available in Grays Ferry from XFINITY in terms of customer satisfaction.

Which DSL Internet Providers are Available in Grays Ferry?

According to the most recently submitted data by internet service providers to the FCC, there are currently no DSL providers available in Grays Ferry, Philadelphia, PA.

Which Fixed Wireless and LTE Internet Providers are Available in Grays Ferry?

T-Mobile Home Internet Fixed Wireless in Grays Ferry, Philadelphia, PA

T-Mobile Home Internet logo

Availability:

99.3%

Customer Rating:

4.0 of 5 stars

(322)

Avg. Download Speed

53 Mbps

T-Mobile Home Internet offers Fixed Wireless service to 99.3% of Grays Ferry homes. Across the neighborhood, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 53 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 9.4 Mbps throughout the neighborhood. T-Mobile Home Internet Fixed Wireless is rated other types of internet service available in Grays Ferry from T-Mobile Home Internet in terms of customer satisfaction.

EarthLink Fixed Wireless in Grays Ferry, Philadelphia, PA

EarthLink logo

Availability:

93.8%

Customer Rating:

3.3 of 5 stars

(4)

Avg. Download Speed

52 Mbps

EarthLink offers Fixed Wireless service to 93.8% of Grays Ferry homes. Across the neighborhood, EarthLink Fixed Wireless has speeds up to 52 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 9.1 Mbps throughout the neighborhood. EarthLink Fixed Wireless is rated other types of internet service available in Grays Ferry from EarthLink in terms of customer satisfaction.

AT&T Fixed Wireless in Grays Ferry, Philadelphia, PA

AT&T logo

Availability:

93.8%

Customer Rating:

3.6 of 5 stars

(196)

Avg. Download Speed

52 Mbps

AT&T offers Fixed Wireless service to 93.8% of Grays Ferry homes. Across the neighborhood, AT&T Fixed Wireless is the only type of service available from the company, with speeds up to 52 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 9.1 Mbps throughout the neighborhood. AT&T Fixed Wireless is rated other types of internet service available in Grays Ferry from AT&T in terms of customer satisfaction.

Verizon Fixed Wireless in Grays Ferry, Philadelphia, PA

Verizon logo

Availability:

39.4%

Customer Rating:

3.6 of 5 stars

(350)

Avg. Download Speed

577 Mbps

Verizon offers Fixed Wireless service to 39.4% of Grays Ferry homes. Across the neighborhood, Verizon Fixed Wireless has speeds up to 577 Mbps, with speeds from 25 Mpbs up to 1,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 6.0 and as high as 75, with an average of 42 Mbps throughout the neighborhood. Verizon Fixed Wireless is rated other types of internet service available in Grays Ferry from Verizon in terms of customer satisfaction.

PCs for People Fixed Wireless in Grays Ferry, Philadelphia, PA

PCs for People logo

Availability:

21.0%

Customer Rating:

4.8 of 5 stars

(4)

Avg. Download Speed

100 Mbps

PCs for People offers Fixed Wireless service to 21.0% of Grays Ferry homes. Across the neighborhood, PCs for People Fixed Wireless is the only type of service available from the company, with speeds up to 100 Mbps, with speeds from 100 Mpbs up to 100 Mbps depending on the address. Upload speeds are symmetrical, meaning they are exactly the same as download speeds for PCs for People Fixed Wireless. PCs for People Fixed Wireless is rated other types of internet service available in Grays Ferry from PCs for People in terms of customer satisfaction.

Which ISP Should You Choose in Grays Ferry?

The right ISP for you depends upon your needs, but in general we can make the following suggestions:

  • The best all-around internet service provider in Grays Ferry is XFINITY.
  • The fastest internet provider should be XFINITY from Comcast. Considering speed for the money and reliability in speeds, XFINITY from Comcast may be a better choice based on real-world local customer feedback.
  • The most affordable internet provider in Grays Ferry is AT&T.
  • EarthLink, HughesNet, XFINITY from Comcast, and Viasat has the broadest coverage in Grays Ferry, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.

How does Grays Ferry compare to other cities with a similar population?

To see how Grays Ferry stacks up on the national level, it’s useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to Grays Ferry’s B+ ISP Report Card and 59 / 100 Digital Connectivity Index.

Heron Walk, Madison, TN

  • ISP Report Card: A
  • Digital Connectivity Index: 41 / 100
South Land Park, Sacramento, CA

  • ISP Report Card: B+
  • Digital Connectivity Index: 73 / 100
Roland Park-Homewood-Guilford, Baltimore, MD

  • ISP Report Card: B
  • Digital Connectivity Index: 71 / 100

Puritas Longmead, Cleveland, OH

  • ISP Report Card: A-
  • Digital Connectivity Index: 52 / 100
Pleasure Ridge Park, Louisville, KY

  • ISP Report Card: A
  • Digital Connectivity Index: 67 / 100
Playa del Ray, Playa Del Rey, CA

  • ISP Report Card: B+
  • Digital Connectivity Index: 78 / 100

North City, San Diego, CA

  • ISP Report Card: B
  • Digital Connectivity Index: 92 / 100
La Sierra South, Riverside, CA

  • ISP Report Card: C+
  • Digital Connectivity Index: 88 / 100
Joaquin, Provo, UT

  • ISP Report Card: A-
  • Digital Connectivity Index: 62 / 100

Customer Reviews

Customer Reviews for Internet Service Providers in Grays Ferry

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A Philadelphia, PA Customer

Verizon Fixed Wireless

May 01, 2023
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A Philadelphia, PA Customer

XFINITY Cable

March 05, 2023

Their customer service has been a pleasure to deal with so far when a problem arises. Their prices are a bit high since they have a monopoly in our area. They have offered a free subscription to a premium streaming service which is a nice addition. I was also able to use my own equipment to save a bit on rental fees.

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Samuel Joliat

Dojo Networks

September 18, 2026

Dojo network sucks, but Ari Trussell the worker is goated helped a lot. Super nice, and professional.

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Ethan H

Dojo Networks

September 18, 2026

Ari Trussell did a great job on our wifi, was super helpful and personable.

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Shane Clark

FastBridge Fiber

September 16, 2026

This may be a bit long but stay with me people... I got FastBridge in the Reading, PA area. I ordered the 2GB speed. When they hooked it up, I stated to them that I needed range extenders because I have an old house that is brick. The tech said that the modem would work... well it didnt. They came back out to look at the service here and put up 2 range extenders. The speeds were in the 200s for download speed and 100s for upload. This is for a 2GB service mind you. The tech came in and said that we weren't going to use 2GB, maybe move down to 1GB. I was impressed but the customer service from the tech. He was interested in fixing the issue. It was good for about a week and then speeds dropped again and I had to have them out for the 3rd time. When they came out, a supervisor was with and said there is an issue with it and that they will work it and get back to me... never did! I got frustrated enough again to call them. I told them I wanted to speak to a supervisor (apparently, they are never there). The tech said that he was going to escalate the ticket to his supervisor for them to call me in the next 24-48 hours. I called 9/8/28, it is 9/16/26 and I have heard nothing! I got on the computer this morning and my speeds were in the 200s again. I tried to call again and this time the lady told me that I am unable to talk to a supervisor again. I was a help desk guy and know how this type of stuff works! She said she was going to escalate it again and I said no I want to speak to a supervisor. She then refused my request. I told her I was going to drive to the site to talk to someone in person and said thats fine you can but we are not there. I then went to the store and guess what... it was locked and no one answered the door (i guess people dont feel like they have to work anymore). They have 0 issues with taking my money but have a problem fixing the problem. I left Xfinity to have a bigger headache!

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