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7 Best Internet Providers in Highlands-Kirkland, Kirkland, WA

Find internet availability by address in Highlands-Kirkland, Kirkland, WA

Jump to: Best Internet Provider | Availability Maps | Customer Reviews | Highlands-Kirkland ISP Report Card | Business Internet in Highlands-Kirkland

Highlands-Kirkland ISP Report at a Glance
ISP grade Highlands-Kirkland ISP Report Card A-
Average speed Download Speed for Most Households 6,000 Mbps
ISP count Number of Internet Service Providers 7
Customer review count Real Highlands-Kirkland Customer Ratings 2

This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.

Data update information▼

This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.

Highlands-Kirkland has 7 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Fiber, Cable, DSL, and Fixed Wireless internet are available in the neighborhood. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Highlands-Kirkland.

Highlands-Kirkland overview

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Highlands-Kirkland has 7 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Fiber, Cable, DSL, and Fixed Wireless internet are available in the neighborhood. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Highlands-Kirkland.

Compare Providers Ranked by Coverage, Speed, and Customer Ratings

XFINITY

XFINITY logo

Availability:

100.0%

Customer Rating:

3.4 of 5 stars

(2318)

View Plans

1-877-244-3013 Price: $45.00 - $119.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Highlands-Kirkland.

Max Download Speed InfoCalculated from the maximum speeds available to most Highlands-Kirkland residents, weighted by block population.

Customer Rating

Cable

100.0%

1,792 Mbps

2,000 Mbps

Cable: 3.3 of 5 stars

(2026)

Ziply

Ziply logo

Availability:

100.0%

Customer Rating:

3.9 of 5 stars

(67)

View Plans

1-833-875-1348 Price: $35.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Highlands-Kirkland.

Max Download Speed InfoCalculated from the maximum speeds available to most Highlands-Kirkland residents, weighted by block population.

Customer Rating

Fiber

100.0%

6,000 Mbps

6,000 Mbps

Fiber: 4.1 of 5 stars

(56)

Centurylink

Centurylink logo

Availability:

11.5%

Customer Rating:

3.2 of 5 stars

(179)

View Plans

1-844-526-6307 Price: $55.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Highlands-Kirkland.

Max Download Speed InfoCalculated from the maximum speeds available to most Highlands-Kirkland residents, weighted by block population.

Customer Rating

DSL

11.5%

100 Mbps

100 Mbps

DSL: 2.9 of 5 stars

(118)

EarthLink

EarthLink logo

Availability:

100.0%

Customer Rating:

3.4 of 5 stars

(15)

View Plans

1-877-418-2092 Price: Starting at $39.95 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Highlands-Kirkland.

Max Download Speed InfoCalculated from the maximum speeds available to most Highlands-Kirkland residents, weighted by block population.

Customer Rating

Fixed Wireless

100.0%

40 Mbps

100 Mbps

Wireless: 3.3 of 5 stars

(4)

Above are the top 4 providers in Highlands-Kirkland, Kirkland, WA for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your neighborhood.

AT&T

AT&T logo

Availability:

100.0%

Customer Rating:

3.6 of 5 stars

(1007)

View Plans

1-877-610-1219 Price: Starting at $40.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Highlands-Kirkland.

Max Download Speed InfoCalculated from the maximum speeds available to most Highlands-Kirkland residents, weighted by block population.

Customer Rating

Fixed Wireless

100.0%

40 Mbps

100 Mbps

Wireless: 3.6 of 5 stars

(196)

T-Mobile Home Internet

T-Mobile Home Internet logo

Availability:

100.0%

Customer Rating:

4.0 of 5 stars

(322)

View Plans

1-833-601-2935 Price: Starting at $45.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Highlands-Kirkland.

Max Download Speed InfoCalculated from the maximum speeds available to most Highlands-Kirkland residents, weighted by block population.

Customer Rating

Fixed Wireless

100.0%

92 Mbps

100 Mbps

Wireless: 4.0 of 5 stars

(322)

Verizon

Verizon logo

Availability:

59.3%

Customer Rating:

3.8 of 5 stars

(783)

View Plans

1-833-213-7018 Price: $50.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Highlands-Kirkland.

Max Download Speed InfoCalculated from the maximum speeds available to most Highlands-Kirkland residents, weighted by block population.

Customer Rating

Fixed Wireless

59.3%

202 Mbps

300 Mbps

Wireless: 3.6 of 5 stars

(350)

Providers with less than 1% coverage in this neighborhood are excluded from the list. To see if one of these providers is available at your home, please use the address search above.

Satellite providers, which generally offer 100% coverage across the United States, are available for Highlands-Kirkland residents as well. Some of the top satellite options include Dish Network, DirecTV, HughesNet, Viasat, and Starlink. These providers offer varied services and pricing, giving residents flexibility in choosing the best option for their location and needs.

Starlink

Starlink logo

Availability:

100%

Customer Rating:

4.0 of 5 stars

(58)

View Plans

Price: $55.00 - $130.00 / mo.

Viasat

Viasat logo

Availability:

100%

Customer Rating:

1.7 of 5 stars

(12)

View Plans

1-833-875-1370 Price: $39.99 - $69.99 / mo.

DirecTV

DirecTV logo

Availability:

100%

Customer Rating:

4.3 of 5 stars

(9)

Dish

Dish logo

Availability:

100%

Customer Rating:

3.7 of 5 stars

(13)

View Plans

1-833-875-1332 Price: $55.00 / mo.

Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Highlands-Kirkland ratings may vary and are shown below.

Who is the Best Internet Provider in Highlands-Kirkland, Kirkland, WA?

Ziply is the highest-rated internet provider in Highlands-Kirkland based on 205 Washington customer reviews, and T-Mobile Home Internet has the highest rating nationwide. The provider information above and the information immediately below can help you decide. Compare provider ratings and review counts above.

The chart and table below show average customer ratings from customers in Highlands-Kirkland, Washington, and customers throughout the country.

Top Rated Internet Providers in Highlands-Kirkland

Ziply3.743.85
XFINITY3.243.35
AT&T4.003.64
T-Mobile Home Internet3.924.04
  • City Rating
  • State Rating
  • National Rating

Local, State, and National Ratings for all Highlands-Kirkland Internet Providers

ISP / Tech TypeHighlands-Kirkland OverallWashington OverallNational OverallFor Service
Ziply (1) (31) (67)View Plans
XFINITY (1) (129) (2318)View Plans
AT&T (0) (1) (1007)View Plans
T-Mobile Home Internet (0) (13) (322)View Plans
Verizon (0) (7) (783)View Plans
Centurylink (0) (24) (179)View Plans
HughesNet (0) (2) (24)View Plans
EarthLink (0) (0) (15)View Plans
Viasat (0) (0) (12)View Plans

Based on 205 reviews from Washington internet customers, Ziply is the best internet service provider for Highlands-Kirkland residents. Ziply was rated at an average of 3.74 out of 5 in our report for overall customer satisfaction. XFINITY from Comcast wins for second-place in Washington, with 4.00 out of 5 stars and 100.0% coverage in Highlands-Kirkland.

At a national level, based on 4691 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.04 out of 5.

Which Providers are Available at my Home in Highlands-Kirkland?

The map shows speeds per provider and where each provider is available. Click the drop-down menu to choose

a different provider.

Highlands-Kirkland, Kirkland, WA map of internet availability

 

Speeds and coverage vary within the neighborhood, and sometimes even from block to block. The map shows speeds per provider and where each provider is available.

Who is the Fastest Internet Provider in Highlands-Kirkland?

Based on both FCC data and unbiased customer ratings in Highlands-Kirkland, the fastest internet in the neighborhood comes from Ziply.

Data Reported to FCC by ISPs: Average Maximum Available in Highlands-Kirkland

Max Advertised Speed in Highlands-Kirkland, Kirkland, WA

Ziply6,000 Mbps
XFINITY2,000 Mbps
Verizon300 Mbps
AT&T100 Mbps
Centurylink100 Mbps
EarthLink100 Mbps
T-Mobile Home Internet100 Mbps

ISP / Tech TypeMax Advertised Speed
Ziply6,000 Mbps
XFINITY from Comcast2,000 Mbps
Verizon300 Mbps
Centurylink100 Mbps
EarthLink100 Mbps
T-Mobile Home Internet100 Mbps
Viasat100 Mbps
AT&T100 Mbps
HughesNet25 Mbps

Customer Ratings for Internet Provider Speeds in Highlands-Kirkland

Ziply3.904.00
XFINITY3.713.76
Verizon4.143.98
AT&T4.003.74
  • City Rating
  • State Rating
  • National Rating

ISP / Tech TypeHighlands-Kirkland SpeedWashington SpeedNational SpeedFor Service
Ziply (1) (31) (67)View Plans
XFINITY (1) (129) (2318)View Plans
Verizon (0) (7) (783)View Plans
AT&T (0) (1) (1007)View Plans
T-Mobile Home Internet (0) (13) (322)View Plans
Centurylink (0) (24) (179)View Plans
HughesNet (0) (2) (24)View Plans
EarthLink (0) (0) (15)View Plans
Viasat (0) (0) (12)View Plans

Based on data reported by Highlands-Kirkland ISPs to the FCC, the fastest speeds in the neighborhood are available through Ziply. The company offers speeds up to 6,000 Mbps in Highlands-Kirkland. Therefore, the average customer can get up to 6,000 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.

Additionally, actual customers in the neighborhood rated their satisfaction with internet speed highest with Ziply. This indicates Ziply reliably delivers speeds expected by the customer based on the plan they are paying for.

Who is the Cheapest Internet Provider in Highlands-Kirkland?

Washington customers rate XFINITY from Comcast as the cheapest internet service provider in state. Data comes from customers in the state rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.

XFINITY from Comcast received a local rating of 4.00 out of 5, which is higher than the average across all internet providers in the country. Ziply is rated in second place for affordability by the company’s Highlands-Kirkland customers with an average price rating of 4.00 out of 5.

The chart and graph below show how customers in Highlands-Kirkland, Washington, and the United States rated the affordability of their internet service.

Rated Affordability in Highlands-Kirkland

Ziply3.393.42
XFINITY3.003.01
T-Mobile Home Internet3.854.09
Verizon3.713.45
  • City Rating
  • State Rating
  • National Rating

ISP / Tech TypeHighlands-Kirkland AffordabilityWashington AffordabilityNational AffordabilityFor Service
Ziply (1) (31) (67)View Plans
XFINITY (1) (129) (2318)View Plans
T-Mobile Home Internet (0) (13) (322)View Plans
Verizon (0) (7) (783)View Plans
Centurylink (0) (24) (179)View Plans
AT&T (0) (1) (1007)View Plans
HughesNet (0) (2) (24)View Plans
EarthLink (0) (0) (15)View Plans
Viasat (0) (0) (12)View Plans

Highlands-Kirkland Internet Health Assessment

ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the neighborhood and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for Highlands-Kirkland below, including the metrics used and how Highlands-Kirkland compares to the rest of Kirkland and nation.

Highlands-Kirkland ISP Report Card: A-
Metric

(hover for details)
Highlands-Kirkland Washington USA
100.00% 97.06% 71.53%
6,000 Mbps 5,778 Mbps 3,583 Mbps
5.7 5.9 7.1

 

Highlands-Kirkland Digital Connectivity Index: 93 / 100
Metric

(hover for details)
Highlands-Kirkland Washington USA
3.0 2.3 2.7
30% 34% 15%
100% 99% 96%
96% 96% 91%
89% 89% 76%
89% 90% 77%

Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.

Highlands-Kirkland ISP Report Card & Digital Connectivity Index

The ISP Report Card in Highlands-Kirkland is A-, which is much better than other neighborhoods. The local demand for broadband internet connectivity in Highlands-Kirkland is high with a score of 93 / 100 in our Digital Connectivity Index. This means that internet service providers operating in Highlands-Kirkland have done a great job meeting the needs of its residents.

The Highlands-Kirkland ISP Report Card evaluates the neighborhood on availability and speed metrics compared to other neighborhoods in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a neighborhood needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.

96% of Highlands-Kirkland households have an internet connection despite having 100.00% availability. 89% of households have fiber, cable, or DSL, 3% have satellite, 0% are still on dial-up, and 3% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.

As you can see in the table above, while 89% of households have a broadband connection such as fiber, cable or DSL available to their home, 89% subscribe to it. A very large amount of Highlands-Kirkland residents are taking advantage of the available internet infrastructure.

For more details, please visit our ISP Report Card and Digital Connectivity Index pages.

How do Neighboring Neighborhoods Compare to Highlands-Kirkland?

Norkirk, Kirkland, WA

  • ISP Report Card: A-
  • Digital Connectivity Index: 86 / 100
North Rose Hill, Kirkland, WA

  • ISP Report Card: A-
  • Digital Connectivity Index: 85 / 100
Moss Bay, Kirkland, WA

  • ISP Report Card: A-
  • Digital Connectivity Index: 76 / 100

South Rose Hill, Kirkland, WA

  • ISP Report Card: B+
  • Digital Connectivity Index: 89 / 100
Juanita, Kirkland, WA

  • ISP Report Card: B+
  • Digital Connectivity Index: 79 / 100
Totem Lake, Kirkland, WA

  • ISP Report Card: B+
  • Digital Connectivity Index: 64 / 100

Houghton, Kirkland, WA

  • ISP Report Card: B
  • Digital Connectivity Index: 88 / 100
Grass Lawn, Redmond, WA

  • ISP Report Card: B+
  • Digital Connectivity Index: 88 / 100
Lake View, Kirkland, WA

  • ISP Report Card: B+
  • Digital Connectivity Index: 76 / 100

How Much Speed does a Highlands-Kirkland Household Need?

Higher speed is typically preferred, but that comes at a higher price. The average size of a household in Highlands-Kirkland is 3.0, which is larger than the Kirkland average of 2.3 and larger than the national average of 2.7. Highlands-Kirkland’s average household income is $249,622 which is much higher than the Kirkland average of $166,966 and much higher than the national average of $93,246. Homes with more people living in them and with higher incomes tend to indicate more devices being used more often.

Highlands-Kirkland also has 17% of its population enrolled in school between the 6th grade and college level, this is higher than the Kirkland average of 14%. Additionally, 30% of residents work from home, which is lower than the 34% of residents in Kirkland who work from home. This and other factors you can see above show us that the community of Highlands-Kirkland has a very high need for internet connectivity and speeds.

Compared to the rest of the country, Highlands-Kirkland households are much more technology-engaged. 100% of households have some sort of computing device, 103% have desktops or laptops in the home, and 95% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.

Which Fiber Internet Providers are Available in Highlands-Kirkland?

Ziply Fiber in Highlands-Kirkland, Kirkland, WA

Ziply logo

Availability:

100.0%

Customer Rating:

4.1 of 5 stars

(56)

Avg. Download Speed

6,000 Mbps

Ziply offers Fiber service to 100.0% of Highlands-Kirkland homes. Across the neighborhood, Ziply Fiber is the only type of service available from the company, with speeds up to 6,000 Mbps, with speeds from 6,000 Mpbs up to 6,000 Mbps depending on the address. Upload speeds are symmetrical, meaning they are exactly the same as download speeds for Ziply Fiber. Ziply Fiber is rated about the same as other types of internet service available in Highlands-Kirkland from Ziply in terms of customer satisfaction.

Which Cable Internet Providers are Available in Highlands-Kirkland?

XFINITY Cable in Highlands-Kirkland, Kirkland, WA

XFINITY logo

Availability:

100.0%

Customer Rating:

3.3 of 5 stars

(2026)

Avg. Download Speed

1,792 Mbps

XFINITY from Comcast offers Cable service to 100.0% of Highlands-Kirkland homes. Across the neighborhood, XFINITY Cable is the only type of service available from the company, with speeds up to 1,792 Mbps, with speeds from 1,200 Mpbs up to 2,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 35 and as high as 250, with an average of 194 Mbps throughout the neighborhood. XFINITY Cable is rated the same as other types of internet service available in Highlands-Kirkland from XFINITY in terms of customer satisfaction.

Which DSL Internet Providers are Available in Highlands-Kirkland?

Centurylink DSL in Highlands-Kirkland, Kirkland, WA

Centurylink logo

Availability:

11.5%

Customer Rating:

2.9 of 5 stars

(118)

Avg. Download Speed

100 Mbps

Centurylink offers DSL service to 11.5% of Highlands-Kirkland homes. Across the neighborhood, Centurylink DSL is the only type of service available from the company, with speeds up to 100 Mbps, with speeds from 100 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 10 and as high as 10, with an average of 10 Mbps throughout the neighborhood. Centurylink DSL is rated about the same as other types of internet service available in Highlands-Kirkland from Centurylink in terms of customer satisfaction.

Which Fixed Wireless and LTE Internet Providers are Available in Highlands-Kirkland?

EarthLink Fixed Wireless in Highlands-Kirkland, Kirkland, WA

EarthLink logo

Availability:

100.0%

Customer Rating:

3.3 of 5 stars

(4)

Avg. Download Speed

40 Mbps

EarthLink offers Fixed Wireless service to 100.0% of Highlands-Kirkland homes. Across the neighborhood, EarthLink Fixed Wireless is the only type of service available from the company, with speeds up to 40 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 6.4 Mbps throughout the neighborhood. EarthLink Fixed Wireless is rated other types of internet service available in Highlands-Kirkland from EarthLink in terms of customer satisfaction.

T-Mobile Home Internet Fixed Wireless in Highlands-Kirkland, Kirkland, WA

T-Mobile Home Internet logo

Availability:

100.0%

Customer Rating:

4.0 of 5 stars

(322)

Avg. Download Speed

92 Mbps

T-Mobile Home Internet offers Fixed Wireless service to 100.0% of Highlands-Kirkland homes. Across the neighborhood, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 92 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 18 Mbps throughout the neighborhood. T-Mobile Home Internet Fixed Wireless is rated other types of internet service available in Highlands-Kirkland from T-Mobile Home Internet in terms of customer satisfaction.

AT&T Fixed Wireless in Highlands-Kirkland, Kirkland, WA

AT&T logo

Availability:

100.0%

Customer Rating:

3.6 of 5 stars

(196)

Avg. Download Speed

40 Mbps

AT&T offers Fixed Wireless service to 100.0% of Highlands-Kirkland homes. Across the neighborhood, AT&T Fixed Wireless is the only type of service available from the company, with speeds up to 40 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 6.4 Mbps throughout the neighborhood. AT&T Fixed Wireless is rated other types of internet service available in Highlands-Kirkland from AT&T in terms of customer satisfaction.

Verizon Fixed Wireless in Highlands-Kirkland, Kirkland, WA

Verizon logo

Availability:

59.3%

Customer Rating:

3.6 of 5 stars

(350)

Avg. Download Speed

202 Mbps

Verizon offers Fixed Wireless service to 59.3% of Highlands-Kirkland homes. Across the neighborhood, Verizon Fixed Wireless is the only type of service available from the company, with speeds up to 202 Mbps, with speeds from 25 Mpbs up to 300 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 6.0 and as high as 20, with an average of 15 Mbps throughout the neighborhood. Verizon Fixed Wireless is rated other types of internet service available in Highlands-Kirkland from Verizon in terms of customer satisfaction.

Which ISP Should You Choose in Highlands-Kirkland?

The right ISP for you depends upon your needs, but in general we can make the following suggestions:

  • The best all-around internet service provider in Highlands-Kirkland is Ziply.
  • The fastest internet provider should be Ziply. Considering speed for the money and reliability in speeds, Ziply may be a better choice based on real-world local customer feedback.
  • The most affordable internet provider in Highlands-Kirkland is XFINITY.
  • Ziply, XFINITY from Comcast, Viasat, T-Mobile Home Internet, HughesNet, EarthLink, and AT&T has the broadest coverage in Highlands-Kirkland, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.

How does Highlands-Kirkland compare to other cities with a similar population?

To see how Highlands-Kirkland stacks up on the national level, it’s useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to Highlands-Kirkland’s A- ISP Report Card and 93 / 100 Digital Connectivity Index.

Valley View, Glen Ellyn, IL

  • ISP Report Card: B
  • Digital Connectivity Index: 68 / 100
Bravo Park Lane, Tucson, AZ

  • ISP Report Card: B-
  • Digital Connectivity Index: 39 / 100
Fossil Park, St. Petersburg, FL

  • ISP Report Card: B-
  • Digital Connectivity Index: 65 / 100

Westside, Syracuse, NY

  • ISP Report Card: C-
  • Digital Connectivity Index: 48 / 100
Caballo Hills, Oakland, CA

  • ISP Report Card: A
  • Digital Connectivity Index: 87 / 100
Cadwalader-Hillcrest, Trenton, NJ

  • ISP Report Card: B+
  • Digital Connectivity Index: 33 / 100

Western Hills, San Mateo, CA

  • ISP Report Card: A-
  • Digital Connectivity Index: 94 / 100
Carolina Heights, Wilmington, NC

  • ISP Report Card: B+
  • Digital Connectivity Index: 41 / 100
Palmer Heights, Easton, PA

  • ISP Report Card: C
  • Digital Connectivity Index: 73 / 100

Customer Reviews

Customer Reviews for Internet Service Providers in Highlands-Kirkland

Customer Reviews

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Noah C

Ziply Fiber

February 06, 2025

We love our internet provider. We are a little disappointed that prices have increased over the past couple years, but there are almost no outages and their customer service could not be better. One time, our apartment complex was trying to make us switch providers, making our price per month go up, and our current provider was able to talk to the complex and get them to stop. They are much smaller than other large ones like Comcast, and I think that's what makes them better. Very consistent uptime, and very reliable speeds. Even during power outages, the internet didn't go down

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A Kirkland, WA Customer

XFINITY Cable

June 04, 2023
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ISPReports User

HughesNet Satellite

August 05, 2026

### One star only because zero isn’t an option HughesNet provided, without question, the worst internet service and customer service we have ever experienced. We remained customers for seven years—not because we were satisfied, but because we live in a rural area and had no other viable option. The service was never consistently reliable. Streaming a complete movie was nearly impossible. Calls repeatedly dropped, including calls made to HughesNet’s own customer service department because the connection was so unstable. When that happened, they wouldn’t call us back, and we often couldn’t reconnect with them to finish resolving the problem. HughesNet repeatedly claimed we had used all our data, even during periods when we had barely streamed anything and hadn’t managed to watch complete movies. We were told that exceeding the data allowance would only result in slower speeds, but what we experienced wasn’t merely a slowdown—the service would become completely disrupted and practically unusable. Technical support was equally frustrating. Technicians would identify problems or recommend solutions, only for HughesNet to refuse to authorize or implement what its own technicians recommended. We spent years calling, troubleshooting, repeating the same information, and being passed around without receiving a lasting solution. We paid every month for a service that frequently failed to provide even basic, dependable internet access. The moment fiber internet finally became available in our area, we left HughesNet. Since switching, the difference has been unbelievable: reliable service, uninterrupted streaming, stable calls, and none of the constant excuses or mysterious data problems we dealt with before. That alone confirmed that our devices and usage were not the real issue. Seven years with HughesNet gave them more than enough opportunity to provide the service and support we were paying for. They consistently failed at both. I would never recommend HughesNet to anyone. If it appears to be your only option, investigate absolutely every possible alternative before signing up. Being without internet may be less aggravating than paying for internet that repeatedly doesn’t work.

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andy o

Ziply Fiber

May 03, 2026

The service seems to be lacking in speed, which is a problem. Overall, it seems generally reliable. The only alternative is Comcast so Ziply is the lesser of two evils, I guess lol

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Lost S.

Desert Winds Wireless Fixed Wireless

April 20, 2026

Your websites info about what providers are available in my area (Richland WA) is very misleading and/or inaccurate.. For example you have Wi-Fiber listed but when I click their link for plan pricing it takes you to someplace in Utah, no where near me. My current ISP isn't even listed as a provider in my area, so VERY INACCURATE INFORMATION.

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