Best Internet Providers in Juneau City and Borough, AK
All 3 providers, ranked by coverage, speed and customer ratings
Find internet availability by address in Juneau City and Borough, AK
Juneau City and Borough has 3 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Cable, Fiber, Fixed Wireless, and DSL internet are available in the county. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Juneau City and Borough.
Ranks compare Juneau City and Borough with the 30 Alaska boroughs and census areas.
The Best Internet in Juneau City and Borough, AK at a Glance
Juneau City and Borough Internet Providers, Ranked by Coverage, Speed and Customer Ratings
GCI
Connection
Customer Rating
Cable
Alaska Communications
Connection
Customer Rating
Fiber
DSL
Fixed Wireless
SnowCloud Services
Connection
Customer Rating
Fixed Wireless
Providers with less than 1% coverage in this county are excluded from the list. To see if one of these providers is available at your home, please use the address search above.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Juneau City and Borough ratings may vary and are shown below.
Who is the Best Internet Provider in Juneau City and Borough, AK?
Alaska Communications is the best internet provider in Juneau City and Borough based on Alaska customer satisfaction ratings and reviews. Based on our extensive and unbiased survey, Alaska Communications had the best reviews at the local, state, and national levels versus all available providers in Juneau City and Borough, making it a solid recommendation among providers with reviews. Alaska Communications is an option for 95.33% of the county.
Which Providers are Available at my Home in Juneau City and Borough?
Coverage changes block by block. Pick a provider and a technology to see where its service reaches: the darker the area, the larger the share of homes it covers. For your exact address, use the address search above.
Coverage map for each provider in Juneau City and Borough
How Juneau City and Borough Compares to the Rest of Alaska
Juneau City and Borough's report card score is tied 13th of 30 and its connectivity index is 2nd of 30.
| Measure | Juneau City and Borough | Rank among Alaska boroughs and census areas | Alaska | US | Leader |
|---|---|---|---|---|---|
| ISP Report Card inputs: what providers offer here | |||||
| Fiber availability | 10.8% | 21st of 30 | 27.6% | 71.5% | Ketchikan Gateway Borough (98.8%) |
| Average top speed | 2,483 Mbps | 2nd of 30 | 2,053 Mbps | 3,486 Mbps | Sitka City and Borough (2,500 Mbps) |
| Providers at a typical address | 2.7 | 7th of 30 | 2.9 | 7.1 | Aleutians West Census Area (3.8) |
| Connectivity index inputs: how much households need and use the internet | |||||
| People per household | 2.5 | Tied 12th of 30 | 2.7 | 2.7 | Kusilvak Census Area (4.2) |
| Workers who work from home | 13% | Tied 2nd of 30 | 10% | 15% | Aleutians East Borough (15%) |
| Homes with a computer, tablet or phone | 98% | Tied 1st of 30 | 97% | 96% | Tied with Anchorage Municipality and Fairbanks North Star Borough and 1 more |
| Homes with internet | 95% | Tied 2nd of 30 | 92% | 91% | Chugach Census Area (96%) |
| Homes on fiber, cable or DSL | 80% | Tied 2nd of 30 | 68% | 76% | Chugach Census Area (82%) |
| More about the households here | |||||
| Homes with a desktop or laptop | 87% | 1st of 30 | 81% | 81% | Leads; next is Anchorage Municipality (86%) |
| Median household income | $108,058 | 3rd of 30 | $98,979 | $93,246 | Aleutians West Census Area ($133,829) |
| Residents in school (6th grade to college) | 14% | Tied 13th of 30 | 15% | 16% | Bethel Census Area and Copper River Census Area and 2 more (17%) |
Fiber reaches 10.8% of homes in Juneau City and Borough, against 27.6% across Alaska. Households in Juneau City and Borough are smaller than the US average (2.5 people against 2.7); 13% of workers work from home (US 15%); and the median household income is $108,058 (US $93,246).
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
How Juneau City and Borough Compares to Its Neighbors
Juneau City and Borough has 2 neighbors. Among them, Haines Borough has the most homes with fiber (80.9%) and Hoonah-Angoon Census Area the fewest (27.5%); Juneau City and Borough has 10.8%.
Map of Juneau City and Borough and its neighbors by ISP Report Card grade
Hover over or tap a county for its numbers, and click through to its page.
Juneau City and Borough and its neighbors
| County | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| Juneau City and Borough (this page) | 32,255 | 10.8% | 2,483 Mbps | 2.7 | D+ | 72/100 |
| Hoonah-Angoon Census Area | 2,365 | 27.5% | 543 Mbps | 1 | D- | 15/100 |
| Haines Borough | 2,080 | 80.9% | 846 Mbps | 1.4 | D+ | 54/100 |
Internet in Juneau City and Borough by City and ZIP Code
Fiber reaches from 7.9% of homes in Juneau to 36.5% in Tee Harbor. Each row links to that place’s page.
Cities and towns in Juneau City and Borough
| City or town | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| Juneau | 23,265 | 7.9% | 2,480 Mbps | 2.4 | D+ | 75/100 |
| West Juneau | 3,593 | 24.0% | 2,500 Mbps | 3.8 | C- | 63/100 |
| Douglas | 2,151 | 11.6% | 2,500 Mbps | 3.9 | C- | 70/100 |
| Auke Bay | 1,990 | 8.0% | 2,500 Mbps | 2.9 | C- | 70/100 |
| Tee Harbor | 1,057 | 36.5% | 2,426 Mbps | 3 | C- | 59/100 |
| Thane | 214 | 0.0% | 2,500 Mbps | 1.3 | D | 35/100 |
ZIP codes in Juneau City and Borough
| ZIP code | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| 99801 (Juneau) | 30,115 | 10.8% | 2,482 Mbps | 2.6 | D+ | 73/100 |
| 99824 (Douglas) | 2,134 | 11.7% | 2,500 Mbps | 3.9 | C- | 70/100 |
| 99821 (Auke Bay) | 7 | 0.0% | 25 Mbps | 0 | F | 63/100 |
Who is the Fastest Internet Provider in Juneau City and Borough?
According to unbiased feedback from real internet customers, they reported being happiest with speeds provided by Alaska Communications. On the other hand, based on data provided by the internet providers to the FCC, GCI should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.
Data Reported to FCC by ISPs: Average Maximum Available in Juneau City and Borough
| GCI | 2,500 |
|---|---|
| Alaska Communications | 1,000 |
| SnowCloud Services | 200 |
| Viasat | 100 |
| HughesNet | 25 |
How fast is your internet?
Test your connection here and see it next to the speeds providers advertise in Juneau City and Borough. It takes about 20 seconds and, on a fast line, can move a few hundred MB of data.
Customer Ratings for Juneau City and Borough Internet Providers
Based on 21 reviews from Alaska internet customers, Alaska Communications is the best internet service provider for Juneau City and Borough residents. Alaska Communications was rated at an average of 4.00 out of 5 in our report for overall customer satisfaction. GCI wins for second-place in Alaska, with 2.80 out of 5 stars and 97.6% coverage in Juneau City and Borough.
At a national level, based on 22 national reviews for any of the providers listed above, Alaska Communications is rated higher than any other provider, with a rating of 4.00 out of 5.
Local, State, and National Ratings for all Juneau City and Borough Internet Providers
The table below shows average customer ratings from customers in Juneau City and Borough, Alaska, and customers throughout the country.
| ISP / Tech Type | Juneau City and Borough Overall | Alaska Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| Alaska Communications | (0) | (1) | (1) | View Plans | ||
| GCI | (0) |  (20) |  (21) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Viasat | (0) | (0) |  (12) | View Plans | ||
| SnowCloud Services | (0) | (0) | (0) | View Plans |
Customer Ratings for Internet Provider Speeds in Juneau City and Borough
Based on data reported by Juneau City and Borough ISPs to the FCC, the fastest speeds in the county are available through GCI. The company offers speeds up to 2,500 Mbps in Juneau City and Borough. Therefore, the average customer can get up to 2,500 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.
However, actual customers rated their satisfaction with internet speed highest with Alaska Communications. This indicates Alaska Communications reliably delivers speeds expected by the customer based on the plan they are paying for.
| ISP / Tech Type | Juneau City and Borough Speed | Alaska Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| Alaska Communications | (0) |  (1) | (1) | View Plans | ||
| GCI | (0) |  (20) | (21) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| SnowCloud Services | (0) | (0) | (0) | View Plans |
Who is the Cheapest Internet Provider in Juneau City and Borough?
Of the providers in Juneau City and Borough, customers rate Alaska Communications the best for price. Data comes from customers rating their satisfaction with pricing: in Juneau City and Borough where enough of them have reviewed a provider, otherwise across Alaska or the country. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
Alaska Communications is rated 3.00 out of 5 for price, which is lower than the average across all internet providers in the country. GCI is rated second for affordability, with an average price rating of 2.55 out of 5.
The table below shows how customers in Juneau City and Borough, Alaska, and the United States rated the affordability of their internet service.
Rated Affordability in Juneau City and Borough
| ISP / Tech Type | Juneau City and Borough Affordability | Alaska Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| Alaska Communications | (0) | (1) | (1) | View Plans | ||
| GCI | (0) | (20) | (21) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| SnowCloud Services | (0) | (0) | (0) | View Plans |
Fiber, 5G, Cable and DSL Internet in Juneau City and Borough
Which Fiber Internet Providers are Available in Juneau City and Borough?
Alaska Communications Fiber in Juneau City and Borough, AK
Availability:
10.8%
Customer Rating:
(1)
Avg. Download Speed
454 Mbps
Alaska Communications offers Fiber service to 10.8% of Juneau City and Borough homes. Across the county, Alaska Communications Fiber has speeds up to 454 Mbps, with speeds from 50 Mpbs up to 1,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 4.0 and as high as 100, with an average of 64 Mbps throughout the county. Alaska Communications Fiber is rated the same as other types of internet service available in Juneau City and Borough from Alaska Communications in terms of customer satisfaction.
Which Fixed Wireless and LTE Internet Providers are Available in Juneau City and Borough?
SnowCloud Services Fixed Wireless in Juneau City and Borough, AK
Availability:
47.6%
Customer Rating:
(0)
Avg. Download Speed
200 Mbps
SnowCloud Services offers Fixed Wireless service to 47.6% of Juneau City and Borough homes. Across the county, SnowCloud Services Fixed Wireless is the only type of service available from the company, with speeds up to 200 Mbps
Alaska Communications Fixed Wireless in Juneau City and Borough, AK
Availability:
19.3%
Customer Rating:
(0)
Avg. Download Speed
276 Mbps
Alaska Communications offers Fixed Wireless service to 19.3% of Juneau City and Borough homes. Across the county, Alaska Communications Fixed Wireless has speeds up to 276 Mbps, with speeds from 150 Mpbs up to 300 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 50 and as high as 100, with an average of 92 Mbps throughout the county.
Which Cable Internet Providers are Available in Juneau City and Borough?
GCI Cable in Juneau City and Borough, AK
Availability:
97.6%
Customer Rating:
(9)
Avg. Download Speed
2,500 Mbps
GCI offers Cable service to 97.6% of Juneau City and Borough homes. Across the county, GCI Cable is the only type of service available from the company, with speeds up to 2,500 Mbps
Which DSL Internet Providers are Available in Juneau City and Borough?
Alaska Communications DSL in Juneau City and Borough, AK
Availability:
90.3%
Customer Rating:
(0)
Avg. Download Speed
47 Mbps
Alaska Communications offers DSL service to 90.3% of Juneau City and Borough homes. Across the county, Alaska Communications DSL has speeds up to 47 Mbps, with speeds from 10 Mpbs up to 75 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 50, with an average of 23 Mbps throughout the county.
Customer Reviews for Internet Service Providers in Alaska
Customer Reviews
An Alaska Customer
GCI Fixed Wireless
April 06, 2026 Holly C.
Starlink Satellite
January 06, 2026 Living in a rural area, getting great internet use to be impossible; however, Starlink changed that entirely! Although it did require a substantial investment to get hooked up, it was well worth the price. Starli k has given me the most stable and quick internet I've ever had. I was worried weather would negatively impact my connectivity, but thankfully, my Starlink works rain, snow, or shine! Even in the middle of winter in negative temperatures, my connection is stable. The monthly price is a little more expensive than other types of service, but well worth the price. I'm extremely satisfied with my choice to get Starlink.
Keenan H.
GCI Cable
November 15, 2025 GCI is the worst excuse for an ISP I have ever used. They provide sub par connection stability for an insane price. The only reason this company still exists is because they have a monopoly on internet service in Southern Alaska. They run single lines for service into large apartment and town houses. They knowingly leave this as the solution even though the connection provided will be unstable and insufficient if more than have of the people using that internet line are online at the same time. If I had any other choice, I would pay more way more money just to not have to have GCI as an internet provider.
E.r. C.
MTA DSL
August 20, 2025 1990 copper wire installation mistake by MTA - 1 wire instead of twisted pair copper wire connection limited my DSLspeeds and option for upgrades.Been with MTA since dialup internet. No plans by MTA to remedy the mistake despite the node being 50' away from home (under existing paved road might have something to do with it). Fiber internet in Eaglewood neighborhood is years away per MTA Tech that discovered the single copper wire connection. Bailed on MTA to GCI for internet after that.
An Alaska Customer
Starlink Satellite
July 24, 2025 Internet service is consistent, low-latency, and very fast, supporting multiple computers and media demands (streaming video, music, home security) from a single router. The equipment is physically durable and withstands harsh environments without issue. Extremely satisfied with customer service, also - outstanding support, and easy to get to a human who is willing to help.
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Which ISP Should You Choose in Juneau City and Borough?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in Juneau City and Borough is Alaska Communications.
- The fastest internet provider should be GCI. Considering speed for the money and reliability in speeds, Alaska Communications may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in Juneau City and Borough is Alaska Communications.
- Viasat, HughesNet, and GCI has the broadest coverage in Juneau City and Borough, available to 97.6% of homes, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.