Best Internet Providers in Matanuska-Susitna Borough, AK

The internet speed, coverage, and pricing for Starlink was all very good until just recently. Unfortunately with how many people in my area has Starlink now, they do not have enough satellite coverage to provide high speeds for all of us. I have to change providers to be able to stream videos now. If they are able to get more satellites to cover my area I will gladly go back to Starlink. They have great area of service and pricing.

MTA provides amazing customer service. Everyone from the installation crew and business support are attentive and helpful. The speeds are sufficient. Plan pricing is competitive. I would highly recommend MTA to anyone in Alaska.

Customer service is alright overall, and pretty good in person, but they recently outsourced their call center. If you call into the call center, the customer service isn't very good anymore. Pricing for internet packages is ok. The service works good until you get close to the limit. Once that happens, the internet speeds are painfully slow and frustrating. So much so that you are practically forced to buy a bucket of data just so you can do anything that requires internet. Overall decent enough, but the options for internet for my area are very limited so one has to keep their standards pretty low compared to more populated areas with more competition I would assume.

My ISP recently moved the majority of their support teams overseas. While this isn't enough to move off of them (limited options in the area), it has considerably reduced the quality of responses to issues. Most often deteriorating into a cable modem swap or having to wait, potentially days, for a service technician to come out an resolve. My opinion of the company would greatly improve if the support teams were at least domestic, if not local.

MTA is a small local telecommunications company that has been in Alaska for 20+ years. They had been the only provider for many rural areas around the Matanuska Valley for years, and still are in many areas. They don't have much in terms of competition, there is only one other reliable company for the Valley. Pricing has always been exorbitant for the most basic of services, only recently have they begun to offer unlimited downloads. The fees charged for every gig over was always a thing to fear. They're a local company for which I'm grateful to have rather than a large corporation, but their pricing is still atrocious for the service.