Best Internet Providers in Kapaa, HI
All 3 providers, ranked by coverage, speed and customer ratings
Find internet availability by address in Kapaa, HI
Kapaa has 3 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Fiber, Cable, Fixed Wireless, and DSL internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Kapaa.
Ranks compare Kapaa with the 3,338 US towns of 10,000 to 24,999 people, the tiers of our fastest-cities rankings.
The Best Internet in Kapaa, HI at a Glance
Kapaa Internet Providers, Ranked by Coverage, Speed and Customer Ratings
Spectrum
Connection
Customer Rating
Fiber
Cable
Hawaiian Telcom
Connection
Customer Rating
Fiber
DSL
T-Mobile Home Internet
Connection
Customer Rating
Fixed Wireless
Providers with less than 1% coverage in this city are excluded from the list. To see if one of these providers is available at your home, please use the address search above.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Kapaa ratings may vary and are shown below.
Who is the Best Internet Provider in Kapaa, HI?
Hawaiian Telcom is the highest-rated internet provider in Kapaa based on 38 Hawaii customer reviews, and T-Mobile Home Internet has the highest rating nationwide. The provider information above and the information immediately below can help you decide. Compare provider ratings and review counts above.
Click here to get Hawaiian Telcom
or call 1-877-374-1571
Which Providers are Available at my Home in Kapaa?
Coverage changes block by block. Pick a provider and a technology to see where its service reaches: the darker the area, the larger the share of homes it covers. For your exact address, use the address search above.
How Kapaa Compares to Places Its Size
Kapaa's report card score is in the bottom 43% and its connectivity index is in the top 31%.
| Measure | Kapaa | Rank among US towns of 10,000 to 24,999 people | Kauai County | Hawaii | US | Leader |
|---|---|---|---|---|---|---|
| ISP Report Card inputs: what providers offer here | ||||||
| Fiber availability | 99.2% | top 12% | 96.5% | 89.3% | 71.5% | 115 places at 100.0% |
| Average top speed | 2,850 Mbps | top 44% | 2,812 Mbps | 2,707 Mbps | 3,486 Mbps | Middle Valley, TN and Red Bank, TN and 1 more (25,000 Mbps) |
| Providers at a typical address | 3.8 | bottom 3% | 3.8 | 3.8 | 7.1 | Joshua, TX (13.3) |
| Connectivity index inputs: how much households need and use the internet | ||||||
| People per household | 3.0 | top 11% | 3.2 | 3.1 | 2.7 | North Bay Shore, NY (4.7) |
| Workers who work from home | 9% | bottom 32% | 9% | 10% | 15% | Brambleton, VA (51%) |
| Homes with a computer, tablet or phone | 97% | top 28% | 97% | 96% | 96% | 86 places at 100% |
| Homes with internet | 94% | top 32% | 95% | 92% | 91% | 11 places at 100% |
| Homes on fiber, cable or DSL | 81% | top 35% | 81% | 80% | 76% | Klahanie, WA and Short Hills, NJ and 1 more (96%) |
| More about the households here | ||||||
| Homes with a desktop or laptop | 84% | top 41% | 80% | 82% | 81% | Stone Ridge, VA and West University Place, TX and 1 more (100%) |
| Median household income | $97,839 | top 39% | $102,359 | $109,587 | $93,246 | West University Place, TX ($249,707) |
| Residents in school (6th grade to college) | 12% | bottom 25% | 13% | 14% | 16% | Stanford, CA (84%) |
Fiber reaches 99.2% of homes in Kapaa, against 96.5% across Kauai County and 89.3% across Hawaii. Households in Kapaa are larger than the US average (3.0 people against 2.7); 9% of workers work from home (US 15%); and the median household income is $97,839 (US $93,246).
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
Fiber, 5G, Cable and DSL Internet in Kapaa
Which Fiber Internet Providers are Available in Kapaa?
Hawaiian Telcom Fiber in Kapaa, HI
Availability:
99.2%
Customer Rating:
(19)
Avg. Download Speed
2,850 Mbps
Hawaiian Telcom offers Fiber service to 99.2% of Kapaa homes. Across the city, Hawaiian Telcom Fiber has speeds up to 2,850 Mbps
Spectrum Fiber in Kapaa, HI
Availability:
13.8%
Customer Rating:
(207)
Avg. Download Speed
1,000 Mbps
Spectrum offers Fiber service to 13.8% of Kapaa homes. Across the city, Spectrum Fiber has speeds up to 1,000 Mbps
Which Fixed Wireless and LTE Internet Providers are Available in Kapaa?
T-Mobile Home Internet Fixed Wireless in Kapaa, HI
Availability:
97.1%
Customer Rating:
(342)
Avg. Download Speed
74 Mbps
T-Mobile Home Internet offers Fixed Wireless service to 97.1% of Kapaa homes. Across the city, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 74 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 14 Mbps throughout the city.
Which Cable Internet Providers are Available in Kapaa?
Spectrum Cable in Kapaa, HI
Availability:
99.2%
Customer Rating:
(1739)
Avg. Download Speed
1,000 Mbps
Spectrum offers Cable service to 99.2% of Kapaa homes. Across the city, Spectrum Cable has speeds up to 1,000 Mbps
Which DSL Internet Providers are Available in Kapaa?
Hawaiian Telcom DSL in Kapaa, HI
Availability:
70.6%
Customer Rating:
(0)
Avg. Download Speed
10 Mbps
Hawaiian Telcom offers DSL service to 70.6% of Kapaa homes. Across the city, Hawaiian Telcom DSL has speeds up to 10 Mbps, with speeds from 10 Mpbs up to 25 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 3.0, with an average of 1.0 Mbps throughout the city.
Internet in Kapaa by Neighborhood and ZIP Code
Kapaa has 1 neighborhood and 1 ZIP code with their own pages. Each row links to that place’s page.
Neighborhoods in Kapaa
| Neighborhood | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| Wailua | 6,106 | 96.4% | 2,835 Mbps | 3.7 | B- | 89/100 |
ZIP codes in Kapaa
| ZIP code | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| 96746 | 20,104 | 99.7% | 2,850 Mbps | 3.8 | B | 76/100 |
How Kapaa Compares to Nearby Places
The 10 places nearest to Kapaa that have their own pages are all within 14 miles. Among them, Koloa has the most homes with fiber (99.3%) and Princeville the fewest (92.6%); Kapaa has 99.2%.
| Place | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| Kapaa (this page) | 20,048 | 99.2% | 2,850 Mbps | 3.8 | B- | 76/100 |
| Lihue | 16,647 | 97.5% | 2,812 Mbps | 4 | B- | 74/100 |
| Koloa | 5,105 | 99.3% | 2,850 Mbps | 4 | B | 83/100 |
| Kilauea | 4,646 | 98.0% | 2,844 Mbps | 3.9 | B- | 89/100 |
| Anahola | 2,338 | 94.2% | 2,822 Mbps | 2.9 | C+ | 74/100 |
| Princeville | 2,190 | 92.6% | 2,679 Mbps | 4.2 | B- | 82/100 |
| Niumalu | 159 | 94.3% | 2,850 Mbps | 4.6 | B- | 66/100 |
| Kealia | 152 | 100.0% | 2,850 Mbps | 2.7 | B- | 70/100 |
| Kumukumu | 68 | 89.7% | 2,850 Mbps | 3 | C+ | 74/100 |
| Kawaihau | 62 | 83.9% | 2,850 Mbps | 2.6 | C | 76/100 |
| Kapaia | 57 | 0.0% | 25 Mbps | 0 | F | 48/100 |
Who is the Fastest Internet Provider in Kapaa?
Based on both FCC data and unbiased customer ratings, the fastest internet in the city comes from Hawaiian Telcom.
Data Reported to FCC by ISPs: Average Maximum Available in Kapaa
| Hawaiian Telcom | 2,850 |
|---|---|
| Spectrum | 1,000 |
| Viasat | 100 |
| T-Mobile Home Internet | 100 |
| HughesNet | 25 |
How fast is your internet?
Test your connection here and see it next to the speeds providers advertise in Kapaa. It takes about 20 seconds and, on a fast line, can move a few hundred MB of data.
Customer Ratings for Kapaa Internet Providers
Based on 38 reviews from Hawaii internet customers, Hawaiian Telcom is the best internet service provider for Kapaa residents. Hawaiian Telcom was rated at an average of 3.84 out of 5 in our report for overall customer satisfaction. T-Mobile Home Internet wins for second-place in Hawaii, with 4.50 out of 5 stars and 97.1% coverage in Kapaa.
At a national level, based on 2310 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.02 out of 5.
Local, State, and National Ratings for all Kapaa Internet Providers
The table below shows average customer ratings from customers in Kapaa, Hawaii, and customers throughout the country.
| ISP / Tech Type | Kapaa Overall | Hawaii Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| Hawaiian Telcom |  (1) | (19) | (19) | View Plans | ||
| T-Mobile Home Internet | (0) |  (2) | (342) | View Plans | ||
| Spectrum |  (1) | (17) | (1949) | View Plans | ||
| HughesNet | (0) | (0) |  (25) | View Plans | ||
| Viasat | (0) | (0) |  (12) | View Plans |
Customer Ratings for Internet Provider Speeds in Kapaa
Based on data reported by Kapaa ISPs to the FCC, the fastest speeds in the city are available through Hawaiian Telcom. The company offers speeds up to 2,850 Mbps in Kapaa. Therefore, the average customer can get up to 2,850 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.
Additionally, actual customers rated their satisfaction with internet speed highest with Hawaiian Telcom. This indicates Hawaiian Telcom reliably delivers speeds expected by the customer based on the plan they are paying for.
| ISP / Tech Type | Kapaa Speed | Hawaii Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| Hawaiian Telcom | (1) | (19) | (19) | View Plans | ||
| Spectrum | (1) | (17) | (1949) | View Plans | ||
| T-Mobile Home Internet | (0) | (2) | (342) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans |
Who is the Cheapest Internet Provider in Kapaa?
Of the providers in Kapaa, customers rate Hawaiian Telcom the best for price. Data comes from customers rating their satisfaction with pricing: in Kapaa where enough of them have reviewed a provider, otherwise across Hawaii or the country. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
Hawaiian Telcom is rated 5.00 out of 5 for price, which is much higher than the average across all internet providers in the country. T-Mobile Home Internet is rated second for affordability, with an average price rating of 4.00 out of 5.
The table below shows how customers in Kapaa, Hawaii, and the United States rated the affordability of their internet service.
Rated Affordability in Kapaa
| ISP / Tech Type | Kapaa Affordability | Hawaii Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| Hawaiian Telcom | (1) | (19) | (19) | View Plans | ||
| T-Mobile Home Internet | (0) | (2) | (342) | View Plans | ||
| Spectrum |  (1) | (17) | (1949) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans |
Customer Reviews for Internet Service Providers in Hawaii
Customer Reviews
Donna C.
Hawaiian Telcom Fiber
November 19, 2023 Hawaii Telecom recently installed fiber optic capability on Kauai. At that time, they offered 6 months free. We are seniors on a fixed income. It sounded too good to be true, but we signed up anyway. We have been extremely pleased with HawaiiTel. Their promises of high speed and quality have definitely been true. After the free 6 months, our cost will be only $15/month, which is considerably better than our previous provider. We have told anyone who had asked how pleased we are. Hurrah, HawaiiTel!
PS
Spectrum Cable
June 04, 2023 My internet provider is Spectrum. The area I live in doesn't have many internet options so everyone is basically forced to subscribe to this plan. Luckily, I am happy with the speeds and seem to have a nicer connection than other people around the US. I'm really disappointed because my bill went from $50 to $80 in less than two years. It did go up a little since my introduction price was a limited offer, but then after that, they rose it a little again without notifying anyone (this is for all Spectrum customers nationally). I also think it's ridiculous the amount of paper waste they send to my house trying to get me to sign up for additional services.
ISPReports User
Hawaiian Telcom Fiber
August 02, 2026 
Ab
Hawaiian Telcom Fiber
June 11, 2026 Doesn’t cover all of my home nor garage area
A Honolulu, HI Customer
Spectrum Cable
May 08, 2026 Rate your provider
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Which ISP Should You Choose in Kapaa?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in Kapaa is Hawaiian Telcom.
- The fastest internet provider should be Hawaiian Telcom. Considering speed for the money and reliability in speeds, Hawaiian Telcom may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in Kapaa is Hawaiian Telcom.
- Viasat, Spectrum, HughesNet, and Hawaiian Telcom has the broadest coverage in Kapaa, available to 99.2% of homes, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.