15 Best Internet Providers in Prospect, OH
Find internet availability by address in Prospect, OH
Jump to: Best Internet Provider | Availability Maps | Customer Reviews | Prospect ISP Report Card | Business Internet in Prospect
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Prospect ISP Report Card | B |
 |
Download Speed for Most Households | 4,168 Mbps |
 |
Number of Internet Service Providers | 15 |
 |
Real Prospect Customer Ratings | 0 |
This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.
This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.
Prospect has 15 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Cable, Fiber, DSL, and Fixed Wireless internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Prospect.
Prospect overview
▼
Prospect has 15 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Cable, Fiber, DSL, and Fixed Wireless internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Prospect.
Compare Providers Ranked by Coverage, Speed, and Customer Ratings
Spectrum
Connection
Customer Rating
Fiber
Cable
Frontier
Connection
Customer Rating
Fiber
DSL
Speedwavz
Connection
Customer Rating
Fiber
Fixed Wireless
Consolidated Cooperative
Connection
Customer Rating
Fiber
Above are the top 4 providers in Prospect, OH for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your city.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Prospect ratings may vary and are shown below.
Who is the Best Internet Provider in Prospect, OH?
T-Mobile Home Internet is the best internet provider in Prospect based on Ohio customer satisfaction ratings and reviews. Based on our extensive and unbiased survey, T-Mobile Home Internet had the best reviews at the local, state, and national levels versus all available providers in Prospect, making it a solid recommendation among providers with reviews. T-Mobile Home Internet is an option for 87.36% of the city.
Click here to get T-Mobile Home Internet
or call 1-833-601-2935
The chart and table below show average customer ratings from customers in Prospect, Ohio, and customers throughout the country.
Top Rated Internet Providers in Prospect
Local, State, and National Ratings for all Prospect Internet Providers
| ISP / Tech Type | Prospect Overall | Ohio Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| Spectrum | (0) | (187) | (1882) | View Plans | ||
| T-Mobile Home Internet | (0) |  (13) |  (322) | View Plans | ||
| NKTELCO | (0) | (1) | (1) | View Plans | ||
| Verizon | (0) | (7) | (783) | View Plans | ||
| AT&T | (0) | (52) | (1010) | View Plans | ||
| Frontier | (0) | (2) | (169) | View Plans | ||
| HughesNet | (0) |  (1) | (24) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Mercury Broadband | (0) | (0) |  (4) | View Plans | ||
| Viasat | (0) | (0) |  (12) | View Plans | ||
| Jenco Wireless | (0) | (0) | (0) | View Plans | ||
| Smartway Communications | (0) | (0) | (0) | View Plans | ||
| Byhalia.net | (0) | (0) | (0) | View Plans | ||
| Bresco Broadband | (0) | (0) | (0) | View Plans | ||
| Community Fiber Solutions | (0) | (0) | (0) | View Plans | ||
| Speedwavz | (0) | (0) | (0) | View Plans | ||
| Consolidated Cooperative | (0) | (0) | (0) | View Plans |
Based on 262 reviews from Ohio internet customers, T-Mobile Home Internet is the best internet service provider for Prospect residents. T-Mobile Home Internet was rated at an average of 4.69 out of 5 in our report for overall customer satisfaction. Verizon wins for second-place in Ohio, with 3.86 out of 5 stars and 89.2% coverage in Prospect.
At a national level, based on 4186 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.04 out of 5.
Which Providers are Available at my Home in Prospect?
a different provider.
Coverage map for each provider in Prospect
- Frontier - fiber coverage map
- Spectrum - cable coverage map
- Verizon - fixed wireless coverage map
- Mercury Broadband - fixed wireless coverage map
- Community Fiber Solutions - fixed wireless coverage map
- Speedwavz - fiber coverage map
- Spectrum - fiber coverage map
- Consolidated Cooperative - fiber coverage map
- T-Mobile Home Internet - fixed wireless coverage map
- EarthLink - fixed wireless coverage map
- AT&T - fixed wireless coverage map
- Bresco Broadband - fixed wireless coverage map
- Speedwavz - fixed wireless coverage map
- NKTELCO - fixed wireless coverage map
- Smartway Communications - fixed wireless coverage map
- Byhalia.net - fixed wireless coverage map
- Frontier - dsl coverage map
- Jenco Wireless - fixed wireless coverage map
Speeds and coverage vary within the city, and sometimes even from block to block. The map shows speeds per provider and where each provider is available.
Who is the Fastest Internet Provider in Prospect?
According to unbiased feedback from real internet customers in the city, they reported being happiest with speeds provided by T-Mobile Home Internet. On the other hand, based on data provided by the internet providers to the FCC, Frontier Communications should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.
Data Reported to FCC by ISPs: Average Maximum Available in Prospect
| ISP / Tech Type | Max Advertised Speed | ||
|---|---|---|---|
| Frontier Communications | 7,000 Mbps | ||
| Consolidated Cooperative | 1,000 Mbps | ||
| Speedwavz | 1,000 Mbps | ||
| Spectrum | 1,000 Mbps | ||
| Community Fiber Solutions (CFS) | 400 Mbps | ||
| Verizon | 300 Mbps | ||
| Mercury Broadband | 150 Mbps | ||
| Byhalia.net | 100 Mbps | ||
| Bresco Broadband | 100 Mbps | ||
| T-Mobile Home Internet | 100 Mbps | ||
| AT&T | 100 Mbps | ||
| EarthLink | 100 Mbps | ||
| Viasat | 100 Mbps | ||
| NKTELCO | 50 Mbps | ||
| Smartway Communications | 50 Mbps | ||
| HughesNet | 25 Mbps | ||
| Jenco Wireless | 10 Mbps |
Customer Ratings for Internet Provider Speeds in Prospect
| ISP / Tech Type | Prospect Speed | Ohio Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| Spectrum | (0) | (187) | (1882) | View Plans | ||
| T-Mobile Home Internet | (0) | (13) | (322) | View Plans | ||
| NKTELCO | (0) | (1) | (1) | View Plans | ||
| Verizon | (0) | (7) | (783) | View Plans | ||
| AT&T | (0) | (52) | (1010) | View Plans | ||
| Frontier | (0) | (2) | (169) | View Plans | ||
| HughesNet | (0) | (1) | (24) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Mercury Broadband | (0) | (0) | (4) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| Jenco Wireless | (0) | (0) | (0) | View Plans | ||
| Smartway Communications | (0) | (0) | (0) | View Plans | ||
| Byhalia.net | (0) | (0) | (0) | View Plans | ||
| Bresco Broadband | (0) | (0) | (0) | View Plans | ||
| Community Fiber Solutions | (0) | (0) | (0) | View Plans | ||
| Speedwavz | (0) | (0) | (0) | View Plans | ||
| Consolidated Cooperative | (0) | (0) | (0) | View Plans |
Based on data reported by Prospect ISPs to the FCC, the fastest speeds in the city are available through Frontier Communications. The company offers speeds up to 7,000 Mbps in Prospect. Therefore, the average customer can get up to 6,890 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.
However, actual customers in the city rated their satisfaction with internet speed highest with T-Mobile Home Internet. This indicates T-Mobile Home Internet reliably delivers speeds expected by the customer based on the plan they are paying for.
Who is the Cheapest Internet Provider in Prospect?
Ohio customers rate T-Mobile Home Internet as the cheapest internet service provider in state. Data comes from customers in the state rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
T-Mobile Home Internet received a local rating of 4.54 out of 5, which is higher than the average across all internet providers in the country. Verizon is rated in second place for affordability by the company’s Prospect customers with an average price rating of 4.00 out of 5.
The chart and graph below show how customers in Prospect, Ohio, and the United States rated the affordability of their internet service.
Rated Affordability in Prospect
| ISP / Tech Type | Prospect Affordability | Ohio Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| Spectrum | (0) | (187) | (1882) | View Plans | ||
| T-Mobile Home Internet | (0) | (13) | (322) | View Plans | ||
| NKTELCO | (0) | (1) | (1) | View Plans | ||
| Verizon | (0) | (7) | (783) | View Plans | ||
| AT&T | (0) | (52) | (1010) | View Plans | ||
| Frontier | (0) | (2) | (169) | View Plans | ||
| HughesNet | (0) |  (1) | (24) | View Plans | ||
| Mercury Broadband | (0) | (0) | (4) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| Jenco Wireless | (0) | (0) | (0) | View Plans | ||
| Smartway Communications | (0) | (0) | (0) | View Plans | ||
| Byhalia.net | (0) | (0) | (0) | View Plans | ||
| Bresco Broadband | (0) | (0) | (0) | View Plans | ||
| Community Fiber Solutions | (0) | (0) | (0) | View Plans | ||
| Speedwavz | (0) | (0) | (0) | View Plans | ||
| Consolidated Cooperative | (0) | (0) | (0) | View Plans |
Prospect Internet Health Assessment
ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the city and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for Prospect below, including the metrics used and how Prospect compares to the rest of Ohio and nation.
| Metric
(hover for details)
|
Prospect | Ohio | USA | ||
|---|---|---|---|---|---|
| Fiber Availability Percent The percentage of households in Prospect that have a Fiber internet connection available to their home. | 63.25% | 68.35% | 71.53% | ||
| Average Download SpeedThe maximum download speed most households can get on average. This is measured by availability in a block group and weighted by the population in that area. | 4,168 Mbps | 3,062 Mbps | 3,583 Mbps | ||
| Provider CountThe number of providers available for most people. This is a weighted average by block rather than a total for Prospect. | 7.7 | 7.6 | 7.1 |
| Average Household SizeA larger household size in a city indicates that there will be a greater need for bandwidth due to simultaneous usage, multiple devices, and network congestion. | 2.5 | 2.5 | 2.7 | ||
| Work From Home PercentA higher percent of the population working from home indicates bandwidth requirements being more widely needed rather than consolidated to commercial portions of the city. | 10% | 13% | 15% | ||
| Households with DevicesA higher percentage of households with computing devices in the home indicates a higher level of infrastructure needed to support those households. | 96% | 95% | 96% | ||
| Households with InternetA higher percentage of households with internet indicates a higher need for usage and connectivity in people’s daily lives. | 92% | 91% | 91% | ||
| Households with BroadbandA higher percentage of households with a broadband connection (defined as speeds above 25 Mbps) indicates heavier usage needs within these households. | 70% | 76% | 76% | ||
| Broadband Usage vs. AvailabilityThis measures what percentage of households who have a broadband connection to their home actually have an active subscription to that service. | 70% | 77% | 77% |
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
Prospect ISP Report Card & Digital Connectivity Index
The ISP Report Card in Prospect is B, which is comparable to other cities. The local demand for broadband internet connectivity in Prospect is high with a score of 57 / 100 in our Digital Connectivity Index. This means that internet service providers operating in Prospect have done a average job meeting the needs of its residents.
The Prospect ISP Report Card evaluates the city on availability and speed metrics compared to other cities in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a city needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.
92% of Prospect households have an internet connection despite having 99.74% availability. 70% of households have fiber, cable, or DSL, 15% have satellite, 0% are still on dial-up, and 2% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.
As you can see in the table above, while 70% of households have a broadband connection such as fiber, cable or DSL available to their home, 70% subscribe to it. A moderate amount of Prospect residents are taking advantage of the available internet infrastructure.
For more details, please visit our ISP Report Card and Digital Connectivity Index pages.
How do Neighboring Cities Compare to Prospect?
- ISP Report Card: B+
- Digital Connectivity Index: 58 / 100
- ISP Report Card: C+
- Digital Connectivity Index: 39 / 100
- ISP Report Card: A
- Digital Connectivity Index: 61 / 100
- ISP Report Card: C
- Digital Connectivity Index: 54 / 100
- ISP Report Card: B
- Digital Connectivity Index: 51 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 24 / 100
- ISP Report Card: A-
- Digital Connectivity Index: 46 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 59 / 100
- ISP Report Card: C+
- Digital Connectivity Index: 53 / 100
How Much Speed does a Prospect Household Need?
Higher speed is typically preferred, but that comes at a higher price. The average size of a household in Prospect is 2.5, which is larger than the Ohio average of 2.5 and smaller than the national average of 2.7. Prospect’s average household income is $83,230 which is higher than the Ohio average of $82,723 and higher than the national average of $93,246. Homes with more people living in them and with higher incomes tend to indicate more devices being used more often.
Prospect also has 11% of its population enrolled in school between the 6th grade and college level, this is lower than the Ohio average of 15%. Additionally, 10% of residents work from home, which is lower than the 13% of residents in Ohio who work from home. This and other factors you can see above show us that the community of Prospect has a high need for internet connectivity and speeds.
Compared to the rest of the country, Prospect households are more technology-engaged. 96% of households have some sort of computing device, 89% have desktops or laptops in the home, and 92% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.
Which Fiber Internet Providers are Available in Prospect?
Frontier Fiber in Prospect, OH
Availability:
53.9%
Customer Rating:
(112)
Avg. Download Speed
7,000 Mbps
Frontier Communications offers Fiber service to 53.9% of Prospect homes. Across the city, Frontier Fiber has speeds up to 7,000 Mbps
Speedwavz Fiber in Prospect, OH
Availability:
7.8%
Customer Rating:
(0)
Avg. Download Speed
1,000 Mbps
Speedwavz offers Fiber service to 7.8% of Prospect homes. Across the city, Speedwavz Fiber has speeds up to 1,000 Mbps
Spectrum Fiber in Prospect, OH
Availability:
5.0%
Customer Rating:
(199)
Avg. Download Speed
1,000 Mbps
Spectrum offers Fiber service to 5.0% of Prospect homes. Across the city, Spectrum Fiber has speeds up to 1,000 Mbps
Consolidated Cooperative Fiber in Prospect, OH
Availability:
4.7%
Customer Rating:
(0)
Avg. Download Speed
1,000 Mbps
Consolidated Cooperative offers Fiber service to 4.7% of Prospect homes. Across the city, Consolidated Cooperative Fiber is the only type of service available from the company, with speeds up to 1,000 Mbps
Which Cable Internet Providers are Available in Prospect?
Spectrum Cable in Prospect, OH
Availability:
78.7%
Customer Rating:
(1682)
Avg. Download Speed
1,000 Mbps
Spectrum offers Cable service to 78.7% of Prospect homes. Across the city, Spectrum Cable has speeds up to 1,000 Mbps
Which DSL Internet Providers are Available in Prospect?
Frontier DSL in Prospect, OH
Availability:
2.6%
Customer Rating:
(57)
Avg. Download Speed
68 Mbps
Frontier Communications offers DSL service to 2.6% of Prospect homes. Across the city, Frontier DSL has speeds up to 68 Mbps, with speeds from 10 Mpbs up to 115 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 7.0, with an average of 4.0 Mbps throughout the city. Frontier DSL is rated higher than other types of internet service available in Prospect from Frontier in terms of customer satisfaction.
Which Fixed Wireless and LTE Internet Providers are Available in Prospect?
Mercury Broadband Fixed Wireless in Prospect, OH
Availability:
99.7%
Customer Rating:
(4)
Avg. Download Speed
150 Mbps
Mercury Broadband offers Fixed Wireless service to 99.7% of Prospect homes. Across the city, Mercury Broadband Fixed Wireless is the only type of service available from the company, with speeds up to 150 Mbps
Verizon Fixed Wireless in Prospect, OH
Availability:
89.2%
Customer Rating:
(350)
Avg. Download Speed
173 Mbps
Verizon offers Fixed Wireless service to 89.2% of Prospect homes. Across the city, Verizon Fixed Wireless is the only type of service available from the company, with speeds up to 173 Mbps, with speeds from 25 Mpbs up to 300 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 6.0 and as high as 20, with an average of 14 Mbps throughout the city.
EarthLink Fixed Wireless in Prospect, OH
Availability:
88.6%
Customer Rating:
(4)
Avg. Download Speed
34 Mbps
EarthLink offers Fixed Wireless service to 88.6% of Prospect homes. Across the city, EarthLink Fixed Wireless is the only type of service available from the company, with speeds up to 34 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 5.1 Mbps throughout the city.
AT&T Fixed Wireless in Prospect, OH
Availability:
88.6%
Customer Rating:
(198)
Avg. Download Speed
34 Mbps
AT&T offers Fixed Wireless service to 88.6% of Prospect homes. Across the city, AT&T Fixed Wireless is the only type of service available from the company, with speeds up to 34 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 5.1 Mbps throughout the city.
T-Mobile Home Internet Fixed Wireless in Prospect, OH
Availability:
87.4%
Customer Rating:
(322)
Avg. Download Speed
51 Mbps
T-Mobile Home Internet offers Fixed Wireless service to 87.4% of Prospect homes. Across the city, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 51 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 9.0 Mbps throughout the city.
Community Fiber Solutions Fixed Wireless in Prospect, OH
Availability:
66.3%
Customer Rating:
(0)
Avg. Download Speed
149 Mbps
Community Fiber Solutions (CFS) offers Fixed Wireless service to 66.3% of Prospect homes. Across the city, Community Fiber Solutions Fixed Wireless is the only type of service available from the company, with speeds up to 149 Mbps, with speeds from 100 Mpbs up to 400 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 20 and as high as 40, with an average of 23 Mbps throughout the city.
Speedwavz Fixed Wireless in Prospect, OH
Availability:
36.3%
Customer Rating:
(0)
Avg. Download Speed
25 Mbps
Speedwavz offers Fixed Wireless service to 36.3% of Prospect homes. Across the city, Speedwavz Fixed Wireless has speeds up to 25 Mbps
Smartway Communications Fixed Wireless in Prospect, OH
Availability:
20.0%
Customer Rating:
(0)
Avg. Download Speed
37 Mbps
Smartway Communications offers Fixed Wireless service to 20.0% of Prospect homes. Across the city, Smartway Communications Fixed Wireless is the only type of service available from the company, with speeds up to 37 Mbps, with speeds from 25 Mpbs up to 50 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 5.0 and as high as 50, with an average of 8.5 Mbps throughout the city.
NKTELCO Fixed Wireless in Prospect, OH
Availability:
17.7%
Customer Rating:
(0)
Avg. Download Speed
50 Mbps
NKTELCO offers Fixed Wireless service to 17.7% of Prospect homes. Across the city, NKTELCO Fixed Wireless is the only type of service available from the company, with speeds up to 50 Mbps
Bresco Broadband Fixed Wireless in Prospect, OH
Availability:
9.3%
Customer Rating:
(0)
Avg. Download Speed
100 Mbps
Bresco Broadband offers Fixed Wireless service to 9.3% of Prospect homes. Across the city, Bresco Broadband Fixed Wireless is the only type of service available from the company, with speeds up to 100 Mbps
Byhalia.net Fixed Wireless in Prospect, OH
Availability:
6.7%
Customer Rating:
(0)
Avg. Download Speed
100 Mbps
Byhalia.net offers Fixed Wireless service to 6.7% of Prospect homes. Across the city, Byhalia.net Fixed Wireless is the only type of service available from the company, with speeds up to 100 Mbps
Jenco Wireless Fixed Wireless in Prospect, OH
Availability:
2.7%
Customer Rating:
(0)
Avg. Download Speed
10 Mbps
Jenco Wireless offers Fixed Wireless service to 2.7% of Prospect homes. Across the city, Jenco Wireless Fixed Wireless is the only type of service available from the company, with speeds up to 10 Mbps
Which ISP Should You Choose in Prospect?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in Prospect is T-Mobile Home Internet.
- The fastest internet provider should be Frontier Communications. Considering speed for the money and reliability in speeds, T-Mobile Home Internet may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in Prospect is T-Mobile Home Internet.
- Viasat, Mercury Broadband, and HughesNet has the broadest coverage in Prospect, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.
How does Prospect compare to other cities with a similar population?
To see how Prospect stacks up on the national level, it’s useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to Prospect’s B ISP Report Card and 57 / 100 Digital Connectivity Index.
- ISP Report Card: B-
- Digital Connectivity Index: 31 / 100
- ISP Report Card: B-
- Digital Connectivity Index: 31 / 100
- ISP Report Card: C-
- Digital Connectivity Index: 44 / 100
- ISP Report Card: B-
- Digital Connectivity Index: 38 / 100
- ISP Report Card: D+
- Digital Connectivity Index: 53 / 100
- ISP Report Card: C+
- Digital Connectivity Index: 25 / 100
- ISP Report Card: C+
- Digital Connectivity Index: 59 / 100
- ISP Report Card: D+
- Digital Connectivity Index: 44 / 100
- ISP Report Card: C
- Digital Connectivity Index: 19 / 100
Customer Reviews
Customer Reviews for Internet Service Providers in Ohio
Customer Reviews
Hannah D
Omni Fiber
August 30, 2026 The most pathetic and worthless piece of shit company there is. My partner and I purchased our first home at the beginning of August and I called to set up Omni fiber (I work from home). The initial conversation went great - lady said it had already been set up in my area and we scheduled an appointment for a tech to come out and connect equipment. She said it would be a max 30 minute appointment. That call was on a Thursday and she scheduled the appointment for Sunday 2-5pm. I received texts to confirm the appointment however Sunday rolled around and no one showed up, texted, called or communicated. Until 8:45pm rolled around when I received a text saying he was on his way and could explain the delay. He showed up, walked around to look at something’s and said he couldn’t do anything because it has been disconnected and a bore would need to be made in our driveway/yard. He said I’d get a text in a few days. A week later I received a text that said I could call to reschedule the final installation appointment however a bore had not been made, there were still flags in my yard. I called anyway and was told a bore wasn’t needed as they did an aerial install with some cables or wires that ran to my house. Ok fine, the soonest available final install was an entire week out. That time comes and a lousy asshole named Castro shows up and is hanging out in our front yard, leaned up against our tree on the phone having a grand time laughing. 45 minutes go by and he finally starts working. An hour in and I realize his truck is no longer out front, he just left. I checked the backyard and his equipment was left in my grass. 45 minutes go by and he calls to say he has to go to a near by town to see if he can meet up with someone who has a router and modem because he didn’t have them. I asked him how the fuck he showed up for this installation without the 2 most needed pieces of equipment to finish the job? Anyway, he calls 20 minutes later and states they don’t have it either and he’d be back in the morning 9-10am to finish. I called immediately and spoke with someone who took all the information and said they escalated to a supervisor who’d call me back within 20 minutes. I waited an hour, no call. Go fucking figure. So I called back. Spoke with another individual who got me over to a supervisor immediately. A worthless one of course who said she “didn't know” to everything but she did make notes and sent them over for someone to call me asap the next morning. 9:30am following morning a manager calls me and says the tech will for sure be back out between 11am-2pm. I told her he said he’d be out between 9-10am? She said 11am-2pm was soonest available for him to return. 2:30pm and no one fucking showed. I called completely unhinged at this point and made it known if someone didn’t get out here and complete this job today, their equipment would be in the middle of the road and they could come pick it up then. From 2:30pm-5pm I was on the phone with an individual named Krista who was just as upset at my situation as I was and was willing to do whatever to help, something none of the other employees even attempted. I was on hold for quite awhile several times but I told her as long as there was a resolution, I’d stay on hold however long necessary. Eventually she reached dispatch and managers who were working to figure out the situation and get the job completed same day. There was no explanation or accountability for no one showing from 11am-2pm but she finally told me someone was on the way (20mins max). I waited and then got a call from a different lady at Omni who said the tech was outside waiting for me and she didn’t want me to miss him. I went outside and no one was there. She deeply apologized as their entire team knew about my situation as that point and checked his location. He was 2 blocks or streets away. She said she updated him and he’d be there in 5. No one fucking SHOWED!!!! I have these motherfuckers and hour before I called back and somehow reached Krista again who immediately reached back out to dispatch. She stayed on the phone with my until a different tech was in my driveway which took about 30 minutes. She had put in a request that a manager call me to speak with me about the entire situation. Didn’t ever get a call? Of course not because this is a company full of bitches who don’t want the confrontation or to take accountability or explain their bullshit. I did however tell them I would NOT be paying for the first 3 months after dealing with this and if they couldn’t accept that, to come get their shit and I’d go with a different company. I explained how much time they wasted of mine so I’d be wasting their money. She put in to give me 3 months free. A guy named John came out and finished the job. When places do shit like this to people, they have no fucking clue what issues they’re causing. Buying a first home and moving is stressful enough, on top of it I work from home and needed service asap.
More
ed s
Spectrum Cable
August 07, 2026 service is ok but over priced price raised $10 each year for last two years no better service
More
ISPReports User
Spectrum Cable
July 21, 2026 have 2 different type receiver boxes for cable. One has inferior broadcasting being an alternate (old) box because running a new line was too difficult, yet pay full price. Reception with buffering often, sometimes the signal just is dropped and then the reboot process. The price is constantly rising and over a few years with less in package went from sub $200 to now above $300. Always a rational cost increase like HBO increase, Federal increase and then Spectrum increase on the bundled service. The cost for over the air is ridiculous but mandatory which is more than my phone per month. The internet speed is a bit above average depending on the test program but for (now $100 per month) it is out of hand.
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Keith S.
DigitalC Fixed Wireless
July 18, 2026 I am thoroughly satisfied with this service after spending over $100 a month with Spectrum, who would only give me a $10 break in 9 years till I dumped them, then they almost begged me to come back. Digital C setup was fast and professional. The speed is great for me and I use several devices.
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tr
IMCTV Fiber
July 06, 2026 I have MCTV terrible since it was changed to fiber. I want to go back. this forced me to select IMCTV since MCTV wasn't listed.
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