Best Internet Providers in Richmond, MA
All 6 providers, ranked by coverage, speed and customer ratings
Find internet availability by address in Richmond, MA
Richmond has 6 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Cable, Fiber, Fixed Wireless, and DSL internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Richmond.
Ranks compare Richmond with the 15,682 US towns of 1,000 to 9,999 people, the tiers of our fastest-cities rankings.
The Best Internet in Richmond, MA at a Glance
Richmond Internet Providers, Ranked by Coverage, Speed and Customer Ratings
Spectrum
Connection
Customer Rating
Fiber
Cable
Richmond Telephone
Connection
Customer Rating
Fiber
DSL
EarthLink
Connection
Customer Rating
Fixed Wireless
T-Mobile Home Internet
Connection
Customer Rating
Fixed Wireless
Providers with less than 1% coverage in this city are excluded from the list. To see if one of these providers is available at your home, please use the address search above.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Richmond ratings may vary and are shown below.
Who is the Best Internet Provider in Richmond, MA?
AT&T is the highest-rated internet provider in Richmond based on 63 Massachusetts customer reviews, and T-Mobile Home Internet has the highest rating nationwide. The provider information above and the information immediately below can help you decide. Compare provider ratings and review counts above.
or call 1-877-610-1219
Which Providers are Available at my Home in Richmond?
Coverage changes block by block. Pick a provider and a technology to see where its service reaches: the darker the area, the larger the share of homes it covers. For your exact address, use the address search above.
Coverage map for each provider in Richmond
How Richmond Compares to Places Its Size
Richmond's report card score is in the bottom 33% and its connectivity index is in the top 17%.
| Measure | Richmond | Rank among US towns of 1,000 to 9,999 people | Berkshire County | Massachusetts | US | Leader |
|---|---|---|---|---|---|---|
| ISP Report Card inputs: what providers offer here | ||||||
| Fiber availability | 86.9% | top 40% | 39.1% | 63.8% | 71.5% | 1,056 places at 100.0% |
| Average top speed | 1,000 Mbps | bottom 35% | 1,597 Mbps | 1,862 Mbps | 3,486 Mbps | Collegedale, TN and Lakesite, TN and 2 more (25,000 Mbps) |
| Providers at a typical address | 4.1 | bottom 22% | 4.3 | 5.8 | 7.1 | McLendon-Chisholm, TX (14.2) |
| Connectivity index inputs: how much households need and use the internet | ||||||
| People per household | 2.2 | bottom 17% | 2.2 | 2.5 | 2.7 | St. George, GA (6.2) |
| Workers who work from home | 22% | top 8% | 15% | 18% | 15% | Indian Springs, NV (76%) |
| Homes with a computer, tablet or phone | 96% | top 28% | 94% | 96% | 96% | 515 places at 100% |
| Homes with internet | 95% | top 13% | 91% | 93% | 91% | 115 places at 100% |
| Homes on fiber, cable or DSL | 86% | top 7% | 79% | 82% | 76% | Bunkerville, NV and Fort Myer, VA and 3 more (100%) |
| More about the households here | ||||||
| Homes with a desktop or laptop | 90% | top 9% | 81% | 84% | 81% | 12 places at 100% |
| Median household income | $110,369 | top 14% | $83,743 | $118,000 | $93,246 | 16 places at $250,001 |
| Residents in school (6th grade to college) | 9% | bottom 17% | 15% | 17% | 16% | University Park, PA (95%) |
Fiber reaches 86.9% of homes in Richmond, against 39.1% across Berkshire County and 63.8% across Massachusetts. Households in Richmond are smaller than the US average (2.2 people against 2.7); 22% of workers work from home (US 15%); and the median household income is $110,369 (US $93,246).
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
Fiber, 5G, Cable and DSL Internet in Richmond
Which Fiber Internet Providers are Available in Richmond?
Richmond Telephone Fiber in Richmond, MA
Availability:
86.9%
Customer Rating:
(0)
Avg. Download Speed
1,000 Mbps
Richmond Telephone offers Fiber service to 86.9% of Richmond homes. Across the city, Richmond Telephone Fiber has speeds up to 1,000 Mbps
Spectrum Fiber in Richmond, MA
Availability:
7.2%
Customer Rating:
(207)
Avg. Download Speed
1,000 Mbps
Spectrum offers Fiber service to 7.2% of Richmond homes. Across the city, Spectrum Fiber has speeds up to 1,000 Mbps
Which Fixed Wireless and LTE Internet Providers are Available in Richmond?
T-Mobile Home Internet Fixed Wireless in Richmond, MA
Availability:
59.8%
Customer Rating:
(342)
Avg. Download Speed
46 Mbps
T-Mobile Home Internet offers Fixed Wireless service to 59.8% of Richmond homes. Across the city, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 46 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 7.8 Mbps throughout the city.
EarthLink Fixed Wireless in Richmond, MA
Availability:
52.6%
Customer Rating:
(4)
Avg. Download Speed
32 Mbps
EarthLink offers Fixed Wireless service to 52.6% of Richmond homes. Across the city, EarthLink Fixed Wireless is the only type of service available from the company, with speeds up to 32 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 4.7 Mbps throughout the city.
AT&T Fixed Wireless in Richmond, MA
Availability:
52.6%
Customer Rating:
(205)
Avg. Download Speed
32 Mbps
AT&T offers Fixed Wireless service to 52.6% of Richmond homes. Across the city, AT&T Fixed Wireless is the only type of service available from the company, with speeds up to 32 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 4.7 Mbps throughout the city.
Verizon Fixed Wireless in Richmond, MA
Availability:
41.3%
Customer Rating:
(362)
Avg. Download Speed
167 Mbps
Verizon offers Fixed Wireless service to 41.3% of Richmond homes. Across the city, Verizon Fixed Wireless is the only type of service available from the company, with speeds up to 167 Mbps, with speeds from 25 Mpbs up to 300 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 6.0 and as high as 20, with an average of 13 Mbps throughout the city.
Which Cable Internet Providers are Available in Richmond?
Spectrum Cable in Richmond, MA
Availability:
100.0%
Customer Rating:
(1739)
Avg. Download Speed
1,000 Mbps
Spectrum offers Cable service to 100.0% of Richmond homes. Across the city, Spectrum Cable has speeds up to 1,000 Mbps
Which DSL Internet Providers are Available in Richmond?
Richmond Telephone DSL in Richmond, MA
Availability:
9.1%
Customer Rating:
(0)
Avg. Download Speed
10 Mbps
Richmond Telephone offers DSL service to 9.1% of Richmond homes. Across the city, Richmond Telephone DSL has speeds up to 10 Mbps
Internet in Richmond by Neighborhood and ZIP Code
Richmond has 1 ZIP code with its own page. Each row links to that place’s page.
Neighborhoods in Richmond
| Neighborhood | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|
ZIP codes in Richmond
| ZIP code | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| 01254 | 1,167 | 97.5% | 1,000 Mbps | 3.8 | C+ | 73/100 |
How Richmond Compares to Nearby Places
The 10 places nearest to Richmond that have their own pages are all within 8 miles, 3 of them in New York. Among them, New Lebanon, NY has the most homes with fiber (91.7%) and Lee the fewest (18.7%); Richmond has 86.9%.
| Place | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| Richmond (this page) | 1,170 | 86.9% | 1,000 Mbps | 4.1 | C | 71/100 |
| Pittsfield | 45,403 | 39.6% | 1,284 Mbps | 4.3 | C- | 55/100 |
| Lee | 5,534 | 18.7% | 1,000 Mbps | 4 | D+ | 61/100 |
| Lenox | 4,601 | 37.3% | 1,000 Mbps | 4 | D+ | 68/100 |
| New Lebanon, NY | 1,713 | 91.7% | 934 Mbps | 4.2 | C | 65/100 |
| Stockbridge | 1,631 | 32.4% | 1,501 Mbps | 4 | C- | 75/100 |
| West Stockbridge | 1,389 | 18.7% | 1,000 Mbps | 2.9 | D | 61/100 |
| Canaan, NY | 985 | 95.4% | 979 Mbps | 3.8 | C | 64/100 |
| Lenox Dale | 607 | 9.9% | 1,000 Mbps | 3.1 | D | 81/100 |
| Austerlitz, NY | 438 | 100.0% | 1,000 Mbps | 3.7 | C+ | 61/100 |
| New Lenox | 77 | 0.0% | 1,000 Mbps | 4 | D | 89/100 |
Who is the Fastest Internet Provider in Richmond?
According to unbiased feedback from real internet customers, they reported being happiest with speeds provided by AT&T. On the other hand, based on data provided by the internet providers to the FCC, Richmond Telephone and Spectrum should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.
Data Reported to FCC by ISPs: Average Maximum Available in Richmond
| Spectrum | 1,000 |
|---|---|
| Richmond Telephone | 1,000 |
| Verizon | 300 |
| Viasat | 100 |
| T-Mobile Home Internet | 100 |
| AT&T | 100 |
| EarthLink | 100 |
| HughesNet | 25 |
How fast is your internet?
Test your connection here and see it next to the speeds providers advertise in Richmond. It takes about 20 seconds and, on a fast line, can move a few hundred MB of data.
Customer Ratings for Richmond Internet Providers
Based on 63 reviews from Massachusetts internet customers, AT&T is the best internet service provider for Richmond residents. AT&T was rated at an average of 4.50 out of 5 in our report for overall customer satisfaction. T-Mobile Home Internet wins for second-place in Massachusetts, with 4.50 out of 5 stars and 59.8% coverage in Richmond.
At a national level, based on 4173 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.02 out of 5.
Local, State, and National Ratings for all Richmond Internet Providers
The table below shows average customer ratings from customers in Richmond, Massachusetts, and customers throughout the country.
| ISP / Tech Type | Richmond Overall | Massachusetts Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| AT&T | (0) |  (4) | (1051) | View Plans | ||
| T-Mobile Home Internet | (0) | (4) | (342) | View Plans | ||
| Verizon | (0) | (37) | (816) | View Plans | ||
| Spectrum | (0) | (18) | (1949) | View Plans | ||
| HughesNet | (0) | (0) |  (25) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) |  (12) | View Plans | ||
| Richmond Telephone | (0) | (0) | (0) | View Plans |
Customer Ratings for Internet Provider Speeds in Richmond
Based on data reported by Richmond ISPs to the FCC, the fastest speeds in the city are available through Richmond Telephone and Spectrum. These internet providers offer speeds up to 1,000 Mbps in Richmond. Therefore, the average customer can get up to 1,000 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.
However, actual customers rated their satisfaction with internet speed highest with AT&T. This indicates AT&T reliably delivers speeds expected by the customer based on the plan they are paying for.
| ISP / Tech Type | Richmond Speed | Massachusetts Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| Verizon | (0) | (37) | (816) | View Plans | ||
| AT&T | (0) | (4) | (1051) | View Plans | ||
| T-Mobile Home Internet | (0) | (4) | (342) | View Plans | ||
| Spectrum | (0) | (18) | (1949) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| EarthLink | (0) | (0) |  (15) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| Richmond Telephone | (0) | (0) | (0) | View Plans |
Who is the Cheapest Internet Provider in Richmond?
Of the providers in Richmond, customers rate AT&T the best for price. Data comes from customers rating their satisfaction with pricing: in Richmond where enough of them have reviewed a provider, otherwise across Massachusetts or the country. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
AT&T is rated 4.50 out of 5 for price, which is higher than the average across all internet providers in the country. T-Mobile Home Internet is rated second for affordability, with an average price rating of 4.50 out of 5.
The table below shows how customers in Richmond, Massachusetts, and the United States rated the affordability of their internet service.
Rated Affordability in Richmond
| ISP / Tech Type | Richmond Affordability | Massachusetts Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| AT&T | (0) | (4) | (1051) | View Plans | ||
| T-Mobile Home Internet | (0) | (4) | (342) | View Plans | ||
| Verizon | (0) | (37) | (816) | View Plans | ||
| Spectrum | (0) | (18) | (1949) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| Richmond Telephone | (0) | (0) | (0) | View Plans |
Customer Reviews for Internet Service Providers in Massachusetts
Customer Reviews
Pl
Verizon
November 11, 2026 Verizon is hands down the worst company I’ve ever had to deal with. Their service is shit, the prices are obscene and their customer service couldn’t possibly be more useless than it is
Jen V.
Crossroads Fiber
June 16, 2026 Chicopee fiber has been a god send. The people who came in to install the fiber were very professional. My only complaint was that it took two weeks to get an appointment. The service itself if very reliable. We have yet to have an outage but our connection speeds and coverage areas have been very consistent. Lastly the price point is spot on and I like not having to have cable as we don't use that.
A Lynn, MA Customer
AT&T Fiber
June 05, 2026 A Medfield, MA Customer
XFINITY Cable
May 24, 2026 Morgan R.
Verizon Fiber
May 17, 2026 As a busy mom juggling freelance work and keeping up with two energetic kids, reliable internet is non-negotiable in our Boston home. We've been with Verizon Fios for years, and honestly, it's been a lifesaver. The speed is consistently fantastic, which means smooth video calls for my editing work and no buffering when the kids are streaming their favorite shows. Plus, with some of the "insider tips" I've picked up over time, I feel like we're getting incredible value for the robust service we receive. It just makes life so much easier when you don't have to worry about your internet connection dropping out.
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Which ISP Should You Choose in Richmond?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in Richmond is AT&T.
- The fastest internet provider should be Richmond Telephone and Spectrum. Considering speed for the money and reliability in speeds, AT&T may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in Richmond is AT&T.
- Viasat, Spectrum, and HughesNet has the broadest coverage in Richmond, available to 100.0% of homes, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.