Best Internet Providers in Shock, WV
All 2 providers, ranked by coverage, speed and customer ratings
Find internet availability by address in Shock, WV
Shock has 2 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Fiber and DSL internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 2 available internet technologies in Shock.
Ranks compare Shock with the 31,388 US places under 1,000 people, the tiers of our fastest-cities rankings.
The Best Internet in Shock, WV at a Glance
Shock Internet Providers, Ranked by Coverage, Speed and Customer Ratings
Citynet
Connection
Customer Rating
Fiber
Frontier
Connection
Customer Rating
DSL
Providers with less than 1% coverage in this city are excluded from the list. To see if one of these providers is available at your home, please use the address search above.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Shock ratings may vary and are shown below.
Who is the Best Internet Provider in Shock, WV?
Citynet is the best internet provider in Shock based on West Virginia customer satisfaction ratings and reviews. Based on our extensive and unbiased survey, Citynet had the best reviews at the local, state, and national levels versus all available providers in Shock, making it a solid recommendation among providers with reviews. Citynet is an option for 87.96% of the city.
Which Providers are Available at my Home in Shock?
Coverage changes block by block. Pick a provider and a technology to see where its service reaches: the darker the area, the larger the share of homes it covers. For your exact address, use the address search above.
Coverage map for each provider in Shock
How Shock Compares to Places Its Size
Shock's report card score is in the bottom 38% and its connectivity index is in the bottom 1%.
| Measure | Shock | Rank among US places under 1,000 people | Gilmer County | West Virginia | US | Leader |
|---|---|---|---|---|---|---|
| ISP Report Card inputs: what providers offer here | ||||||
| Fiber availability | 88.0% | top 42% | 90.3% | 59.9% | 71.5% | 6,946 places at 100.0% |
| Average top speed | 1,000 Mbps | top 38% | 1,521 Mbps | 3,962 Mbps | 3,486 Mbps | Fairmount, TN and Falling Water, TN and 5 more (25,000 Mbps) |
| Providers at a typical address | 1.4 | bottom 7% | 3.1 | 5.4 | 7.1 | Los Prados, PR (15.1) |
| Connectivity index inputs: how much households need and use the internet | ||||||
| People per household | 1.9 | bottom 5% | 2.4 | 2.4 | 2.7 | Paguate, NM (13.4) |
| Workers who work from home | 2% | bottom 8% | 4% | 10% | 15% | Boys Town, NE (100%) |
| Homes with a computer, tablet or phone | 64% | bottom 1% | 85% | 92% | 96% | 1,494 places at 100% |
| Homes with internet | 56% | bottom 2% | 76% | 87% | 91% | 370 places at 100% |
| Homes on fiber, cable or DSL | 38% | bottom 17% | 53% | 70% | 76% | 23 places at 100% |
| More about the households here | ||||||
| Homes with a desktop or laptop | 44% | bottom 4% | 65% | 71% | 81% | 72 places at 100% |
| Median household income | $33,082 | bottom 2% | $51,719 | $65,649 | $93,246 | 22 places at $250,001 |
| Residents in school (6th grade to college) | 3% | bottom 3% | 15% | 14% | 16% | University at Buffalo, NY (100%) |
Fiber reaches 88.0% of homes in Shock, against 90.3% across Gilmer County and 59.9% across West Virginia. Households in Shock are smaller than the US average (1.9 people against 2.7); 2% of workers work from home (US 15%); and the median household income is $33,082 (US $93,246).
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
Fiber, 5G, Cable and DSL Internet in Shock
Which Fiber Internet Providers are Available in Shock?
Citynet Fiber in Shock, WV
Availability:
88.0%
Customer Rating:
(5)
Avg. Download Speed
1,000 Mbps
Citynet offers Fiber service to 88.0% of Shock homes. Across the city, Citynet Fiber is the only type of service available from the company, with speeds up to 1,000 Mbps
Which Fixed Wireless and LTE Internet Providers are Available in Shock?
According to the most recently submitted data by internet service providers to the FCC, there are currently no fixed wireless providers available in Shock, WV.
Which Cable Internet Providers are Available in Shock?
According to the most recently submitted data by internet service providers to the FCC, there are currently no cable providers available in Shock, WV.
Which DSL Internet Providers are Available in Shock?
Frontier DSL in Shock, WV
Availability:
35.1%
Customer Rating:
(58)
Avg. Download Speed
78 Mbps
Frontier Communications offers DSL service to 35.1% of Shock homes. Across the city, Frontier DSL is the only type of service available from the company, with speeds up to 78 Mbps, with speeds from 10 Mpbs up to 90 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 5.0, with an average of 4.4 Mbps throughout the city.
Internet in Shock by Neighborhood and ZIP Code
Shock has 1 ZIP code with its own page. Each row links to that place’s page.
Neighborhoods in Shock
| Neighborhood | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|
ZIP codes in Shock
| ZIP code | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| 26638 | 224 | 96.0% | 1,000 Mbps | 1 | C- | 6/100 |
How Shock Compares to Nearby Places
The 10 places nearest to Shock that have their own pages are all within 7 miles. Among them, Stumptown has the most homes with fiber (100.0%) and Gip the fewest (0.0%); Shock has 88.0%.
| Place | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| Shock (this page) | 191 | 88.0% | 1,000 Mbps | 1.4 | C- | 5/100 |
| Chloe | 580 | 30.7% | 383 Mbps | 1.6 | D- | 41/100 |
| Normantown | 278 | 100.0% | 1,000 Mbps | 1.7 | C | 7/100 |
| Orma | 259 | 86.5% | 966 Mbps | 3.9 | C | 26/100 |
| Tague | 193 | 2.1% | 42 Mbps | 1.4 | F | 58/100 |
| Nicut | 185 | 27.0% | 470 Mbps | 1 | D- | 57/100 |
| Stumptown | 144 | 100.0% | 1,000 Mbps | 1.9 | C | 3/100 |
| Gip | 128 | 0.0% | 21 Mbps | 1.2 | F | 77/100 |
| Sand Ridge | 116 | 100.0% | 1,000 Mbps | 1.6 | C | 3/100 |
| Perkins | 75 | 100.0% | 1,000 Mbps | 1.4 | C | 3/100 |
| Staten | 62 | 100.0% | 1,000 Mbps | 1.5 | C | 7/100 |
Who is the Fastest Internet Provider in Shock?
Based on both FCC data and unbiased customer ratings, the fastest internet in the city comes from Citynet.
Data Reported to FCC by ISPs: Average Maximum Available in Shock
| Citynet | 1,000 |
|---|---|
| Viasat | 100 |
| Frontier Communications | 90 |
| HughesNet | 25 |
How fast is your internet?
Test your connection here and see it next to the speeds providers advertise in Shock. It takes about 20 seconds and, on a fast line, can move a few hundred MB of data.
Customer Ratings for Shock Internet Providers
Based on 14 reviews from West Virginia internet customers, Citynet is the best internet service provider for Shock residents. Citynet was rated at an average of 3.60 out of 5 in our report for overall customer satisfaction. Frontier Communications wins for second-place in West Virginia, with 2.67 out of 5 stars and 35.1% coverage in Shock.
At a national level, based on 182 national reviews for any of the providers listed above, Citynet is rated higher than any other provider, with a rating of 3.60 out of 5.
Local, State, and National Ratings for all Shock Internet Providers
The table below shows average customer ratings from customers in Shock, West Virginia, and customers throughout the country.
| ISP / Tech Type | Shock Overall | West Virginia Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| Citynet |  (0) | (5) | (5) | View Plans | ||
| Frontier | (0) | (9) | (177) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Viasat | (0) | (0) |  (12) | View Plans |
Customer Ratings for Internet Provider Speeds in Shock
Based on data reported by Shock ISPs to the FCC, the fastest speeds in the city are available through Citynet. The company offers speeds up to 1,000 Mbps in Shock. Therefore, the average customer can get up to 1,000 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.
Additionally, actual customers rated their satisfaction with internet speed highest with Citynet. This indicates Citynet reliably delivers speeds expected by the customer based on the plan they are paying for.
| ISP / Tech Type | Shock Speed | West Virginia Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| Citynet | (0) | (5) | (5) | View Plans | ||
| Frontier | (0) | (9) | (177) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans |
Who is the Cheapest Internet Provider in Shock?
Of the providers in Shock, customers rate Citynet the best for price. Data comes from customers rating their satisfaction with pricing: in Shock where enough of them have reviewed a provider, otherwise across West Virginia or the country. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
Citynet is rated 2.60 out of 5 for price, which is much lower than the average across all internet providers in the country. Frontier Communications is rated second for affordability, with an average price rating of 2.78 out of 5.
The table below shows how customers in Shock, West Virginia, and the United States rated the affordability of their internet service.
Rated Affordability in Shock
| ISP / Tech Type | Shock Affordability | West Virginia Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| Citynet | (0) | (5) | (5) | View Plans | ||
| Frontier | (0) |  (9) | (177) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans |
Customer Reviews for Internet Service Providers in West Virginia
Customer Reviews
ISPReports User
Optimum
August 18, 2026 The service rips people off. been customer for many years,had bad box ,was told to go buy another one .Finally someone came replaced it after many months. Paid for services never didnt get.Company never took charges off.
James W.
Optimum Cable
June 01, 2026 Yes. My provider has had a history of poor customer service for years. No matter who happened to buy out the current company and go under a new brand name, the customer service was still severely flawed. But, in the past year, I have noticed that they are finally starting to make great strides in the way that they deal with their customer base. Better late than never, I guess.
A Triadelphia, WV Customer
XFINITY Cable
May 25, 2026 A Morgantown, WV Customer
AT&T DSL
May 06, 2026 A Williamson, WV Customer
Optimum Cable
May 06, 2026 Rate your provider
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Which ISP Should You Choose in Shock?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in Shock is Citynet.
- The fastest internet provider should be Citynet. Considering speed for the money and reliability in speeds, Citynet may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in Shock is Citynet.
- Viasat, HughesNet, and Citynet has the broadest coverage in Shock, available to 88.0% of homes, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.