GCI Internet Reviews

Starlink, here we come!! If I could give GCI zero stars, I would. We are currently on day 5 of a total neighborhood outage while being told there is no outage, and the experience has been nothing short of a nightmare. And calling support to Mehico does not help since they cannot be understood. Christian Stewart and Ross Reed are impotent and seem to do nothing more that show up and collect a check by filling out forms and fulfilling a corporate roll. This isn’t just a "glitch." In the last week alone, we have had a technician out to our house three times. Each time, they show up, look at the same lines, and leave us in exactly the same position: offline. It is clear that GCI’s infrastructure is failing, and their support team is either unequipped or uninterested in actually solving the problem. What makes it truly insulting is the billing. GCI expects full payment for a service they aren’t providing. I am tired of having to spend my time filing FCC complaints just to get a pro-rated refund for the weeks of service I’ve lost. You shouldn't have to involve federal regulators just to get an ISP to be honest about their own outages. We are officially done. We are moving our home internet to Starlink and switching our mobile lines to Patriot Mobile. We’ve realized that paying for "local" service with GCI means paying for a connection that doesn't work and support that doesn't care. To anyone considering GCI: Unless you enjoy troubleshooting for hours on end and begging for refunds for service you never received, look elsewhere.

GCI is the worst excuse for an ISP I have ever used. They provide sub par connection stability for an insane price. The only reason this company still exists is because they have a monopoly on internet service in Southern Alaska. They run single lines for service into large apartment and town houses. They knowingly leave this as the solution even though the connection provided will be unstable and insufficient if more than have of the people using that internet line are online at the same time. If I had any other choice, I would pay more way more money just to not have to have GCI as an internet provider.

In Alaska choices are quite limited regarding internet providers. Further, the cost is quite high due to the market and the environment. While I am not 100% happy with my provider, I think my provider is doing what they can for the state in the present market. Do I wish that we had the same services provided elsewhere in the US? Yes. Do I accept that the cost of living is high in Alaska and that infrastructure is expensive? Yes. I encourage folks seeking to improve internet in Alaska to continue to do so with the understanding that Alaska is a key geographic player in the global geopolitical environment that necessitates occupation by a happy engaged population.