Rise Broadband Internet Reviews

I live in an area bereft of internet options. Rise Broadband has been a decent provider far better than the satellite internet I had before. That said, Rise has frequent service interruptions. One time it was out for 5 days allegedly waiting for a part. I work from home and I lose connection at least 3x per week some lasting hours sometimes 10-20 minutes. I keep hoping we get fiber out here soon

At first they were the fastest, most reliable, incredibly affordable answer to the problems we were experiencing with our (then) current fixed wireless provider. Fixed wireless is our only option even though we're in a suburban development as they only started to install fiber in Phase 3 of our development and we're here in Phase 2, literally one street over from the edge of our neighbourhood's fiber installation. Lately Rise just keeps creeping upwards in price while degrading in service reliability. The Husbeast works from home and was actually written up (losing us his not-inconsiderable monthly Best Agent bonus) because of Rise's repeated major multi-day outages and rampant instances of almost constant minor signal cut-out and/or minor (sub-10 minutes) outages. The smaller outages would cause The Husbeast's work connection, software, virtual machines, VOIP, etc to hard-lock, which would then add on at least another twenty minutes wherein he'd have to coax all of his work systems back online. Upper management got wind of the repeated unscheduled call-outs and attendance drops and thus we are now working with almost a thousand dollars less per month. You know, I was actually getting used to having a few surplus grocery options still in the house as the next paycheck rolled around. Right now I am eating parboiled rice topped with a can of black beans because groceries are quite spendy at the moment and this was the paycheck where ALL the large bills seemed to converge at one. (See? It's not just the planets doing nifty convergences this month! Every single one of our largest utility bills are participating as well!! Makes sense I suppose, seeing how they ARE roughly planet-sized.) We attempted to get set up with an up-and-coming provider whose company ethics, past business performance, reviews and BBB feedback, as well as an hour-long conversation with a very helpful company Network Support Tech moonlighting as one of their weekend/evening Sales Representative. Seeing how their entire company workforce consisted of less than eight people it weirdly worked out for me since I'd normally never been able to just nerd out with the IT dudes prior to making a decision of this nature. I was an IT SysAdmin for roughly fifteen years prior to becoming disabled so I'd like to hope that my questions were able to give him something to engage with that was likely far above his typical IT Q&A tech knowledgebase levels. Alas, we couldn't obtain sufficient line of sight due to buildings downtown blocking the tower to our east and pure open distance discounting the tower to our west. My hope is to call this new provider here in a couple of months and check up on their infrastructure expansion status and then HOPEFULLY be able to swap away from Rise Broadband. I mean, the connectivity blips are definitely infuriating but for me, one thing that has legitimately made me vaguely angry regarding Rise services is that there is practically ZERO transparency when it comes to the finer details of my account. All I have is a bill for internet, there is no real breakdown or usable information included. I have no idea what speed rating/package we are signed up for, only that we were notified at the new year that our rates are increasing approximately ten bucks per month. I think the worst sin is that black hole of data combined with the fact that they will not openly provide any sort of information on their available plans unless you enter in a qualifying home address and ONLY THEN will you get a choice of different options. It's been at least eight or so years now since we signed up and after two or so hours of entering in random neighbour's house information I finally just gave up on figuring out what I'm even paying for with Rise Broadband's service. Are they fulfilling the speeds promised in our plan? Who even knows?!?!! Would I recommend Rise Broadband to someone else? Eh... that's a hard maybe. Do they have a better option? Then no. Is their only other options going to be a cellphone plan hotspot or Starlink? Then sure, can't be any worse.

We switched providers recently due to a lower cost option that was provided to us by door to door salesman canvasing our neighborhood. While the tech installed a very clean system, exactly where we requested, the crew that came behind to bury the cables left us a mess. We expressed the importance of following a certain path due to a future concrete foundation install, the ground crew completely ignored it. This may be an outside contractor not affiliated with the company, we were unsure. Also, we have found some issues with billing. High fees if your date is missed but a lack of communication in the "paperless" delivery system as to when the bill is/was due. Speed is ok, our former provider, though more expensive, was much faster with no lag. We have found having multiple devices decreases our connectivity/speed.