Which is better, Frontier or Citynet?

Citynet is better rated where you can get it, but Frontier reaches 413 times as many people, so at most addresses Frontier is the one on offer (and it is faster and cheaper to start). Where both are offered (about 61,688 people), Frontier has the faster top speed for 62% of homes.

FasterFrontierTop speed 7,000 Mbps vs 1,000 Mbps; faster for 62% of homes where both are offered.

Cheaper to startFrontierFrom $44.99 a month, vs $62.

Better ratedCitynet3.6 of 5 from 5 reviews, vs 3.4 from 172.

Available to more peopleFrontier30.4 million people in 26 states, vs 73,737 in 1 state.

Frontier
Price: $44.99 - $124.99 / mo.
Speed: 10 - 7,000 Mbps
Internet Type: Fiber and DSL
Rating (Reviews): (177)
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Citynet
Price: $62.00 - $287.00 / mo.
Speed: 1,000 Mbps
Internet Type: Fiber
Rating (Reviews): (5)
View Plans

Frontier vs. Citynet at a glance

Measure	Frontier	Citynet
Available to	30.4 million people in 26 states	73,737 people in 1 state
Main technology	Fiber 77%, DSL 46%	Fiber 100%
Top download speed filed with the FCC	7,000 Mbps	1,000 Mbps
Fastest plan we list	7,000 Mbps down, 7,000 Mbps up	10,000 Mbps down, 10,000 Mbps up
Starting price	$44.99 a month	$62 a month
Cheapest plan, first 2 years	$1,080 (500 Mbps plan)	$1,488 (250 Mbps plan)
Customer rating	3.4 of 5 (172 reviews)	3.6 of 5 (5 reviews)
Rated for speed	3.6 of 5	3.4 of 5
Rated for price	3.3 of 5	2.6 of 5
Where both are offered	About 61,688 people (84% of Citynet's area); Frontier is faster for 62% of them

Coverage and top speeds: FCC filings; plans and prices: our pricing table; ratings: verified customer reviews on ISP Reports. Check your address for what is offered at your home.

Where Frontier and Citynet are available

Frontier and Citynet have distinct coverage footprints across the United States. Our interactive map shows exactly where each provider offers service and where they overlap, helping you understand your options.

Frontier currently offers internet service in 9,909 cities and 843 counties across 26 states, reaching approximately 31,112,669 residents. Their service area includes major markets like Los Angeles, CA; Riverside, CA; and Tampa, FL. By comparison, Citynet serves 73,737 residents in 229 cities and 23 counties in 1 state, with a presence in population centers such as Bridgeport, WV; Morgantown, WV; and Philippi, WV.

Each provider’s own page has its full coverage map, county by county: Frontier coverage map and Citynet coverage map.

Availability changes from one street to the next. Check your address to see whether Frontier, Citynet or both are offered at your home.

Frontier vs. Citynet Speeds and Technology

Frontier and Citynet utilize different network technologies to deliver internet service, resulting in varying speed capabilities across their service areas.

In terms of potential speeds across the country, Frontier offers higher overall speeds, with speeds for most covered areas averaging 5,021 Mbps compared to Citynet’s average speed of 1,000 Mbps.

The availability of each provider’s fastest technology varies significantly by location. Frontier’s premium Fiber service reaches 75.8% of their coverage area. Meanwhile, Citynet’s top-tier Fiber is available to 100.0% of their footprint. Even within the same technology type, speed offerings can vary based on local infrastructure investments.

Frontier vs. Citynet Plans and Prices

Below are the current internet plans and pricing details for Frontier and Citynet, drawn from our independently maintained pricing database. The source and verification date for each provider's plans are noted beneath the table.

Provider representatives can send plan or pricing updates through our contact page; verified changes publish shortly after review.

Most households with 3-5 users need download speeds of at least 100 Mbps for smooth streaming, video conferencing, and everyday internet usage. Larger households or those with heavy users (gamers, 4K streamers, or remote workers) should consider plans with speeds of 300 Mbps or more for optimal performance.

Any prices listed are the base service rates and may not include additional charges such as equipment fees, installation costs, or other service-related expenses. For a comprehensive view of all potential charges, refer to our Fees & Details section below.

Frontier vs. Citynet Customer Ratings and Reviews

Compare how real customers rate Frontier and Citynet based on our comprehensive database of verified customer reviews across all service types.

When comparing customer satisfaction, Frontier earns an overall rating of 3.33 / 5 stars from 177 customer reviews, while Citynet maintains a 3.60 / 5 rating from 5 reviews. Citynet outperforms Frontier by 0.3 points in overall satisfaction. Frontier’s best-rated service is their Fiber offering at 3.65 / 5 stars, compared to Citynet’s highest-rated service, Fiber, at 3.60 / 5 stars.

Fees vary by plan and location. The fees shown apply to most plans; check with the provider for costs specific to your plan.

When comparing internet providers, remember that advertised prices rarely tell the complete story. Equipment fees alone can add $10-15 per month to your bill, while installation charges, early termination fees, and data overage penalties can significantly increase your total cost of service. Consider these additional costs alongside monthly rates when determining which provider offers the better value for your specific needs.

Frontier vs. Citynet Pros and Cons

Frontier

From 113 written customer reviews on ISP Reports and our plan data.

Pros

• Reliable connection: praised in 38 of 113 written reviews (24 report outages). "Very reliable internet which is great"
• Fast speeds: praised in 35 of 113 written reviews (27 call it slow). "fast internet is in every corner of the house"
• Good value: praised in 21 of 113 written reviews (17 call it overpriced). "It is also very affordable"

Cons

• Poor customer service: a complaint in 30 of 113 written reviews (20 praise the service). "Customer service not the best"
• Bills that go up: a complaint in 19 of 113 written reviews. "then it goes up to 80 for the second year and 100 after that"
• Equipment problems: a complaint in 6 of 113 written reviews (3 praise the equipment). "the Wi-Fi is quite weak, and sometimes isn't detected by our devices"

Citynet

Too few written reviews to sum up yet (4); these lines come from our data.

Pros

• Rated higher by customers: 3.6 vs 3.4 out of 5.

Cons

Frontier vs. Citynet Top Cities

Frontier serves 9,909 cities while Citynet is available in 229 cities nationwide. The tables below highlight their largest markets and areas where customers can choose between both providers.