Best Internet Providers in Charleston, WV
All 7 providers, ranked by coverage, speed and customer ratings
Find internet availability by address in Charleston, WV
Charleston has 7 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Cable, Fiber, Fixed Wireless, and DSL internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Charleston.
Ranks compare Charleston with the 749 US small cities (50,000 to 99,999 people), the tiers of our fastest-cities rankings.
The Best Internet in Charleston, WV at a Glance
Charleston Internet Providers, Ranked by Coverage, Speed and Customer Ratings
Optimum
Connection
Customer Rating
Cable
Frontier
Connection
Customer Rating
Fiber
DSL
Providers with less than 1% coverage in this city are excluded from the list. To see if one of these providers is available at your home, please use the address search above.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Charleston ratings may vary and are shown below.
Who is the Best Internet Provider in Charleston, WV?
T-Mobile Home Internet is the best internet provider in Charleston based on West Virginia customer satisfaction ratings and reviews. Based on our extensive and unbiased survey, T-Mobile Home Internet had the best reviews at the local, state, and national levels versus all available providers in Charleston, making it a solid recommendation among providers with reviews. T-Mobile Home Internet is an option for 92.62% of the city.
Click here to get T-Mobile Home Internet
or call 1-833-601-2935
Which Providers are Available at my Home in Charleston?
Coverage changes block by block. Pick a provider and a technology to see where its service reaches: the darker the area, the larger the share of homes it covers. For your exact address, use the address search above.
Coverage map for each provider in Charleston
How Charleston Compares to Places Its Size
Charleston's report card score is tied 643rd of 749 and its connectivity index is tied 624th of 749.
| Measure | Charleston | Rank among US small cities (50,000 to 99,999 people) | Kanawha County | West Virginia | US | Leader |
|---|---|---|---|---|---|---|
| ISP Report Card inputs: what providers offer here | ||||||
| Fiber availability | 60.1% | 560th of 749 | 41.9% | 59.9% | 71.5% | Aloha, OR and Shawnee, KS (100.0%) |
| Average top speed | 4,775 Mbps | 191st of 749 | 3,566 Mbps | 3,962 Mbps | 3,486 Mbps | Layton, UT (9,808 Mbps) |
| Providers at a typical address | 5.6 | Tied 687th of 749 | 5.5 | 5.4 | 7.1 | Guaynabo, PR (14.3) |
| Connectivity index inputs: how much households need and use the internet | ||||||
| People per household | 2.3 | Tied 635th of 749 | 2.3 | 2.4 | 2.7 | Pacoima, CA and Spring Valley, NY (4.3) |
| Workers who work from home | 12% | Tied 446th of 749 | 11% | 10% | 15% | Danville, CA and Potomac, MD and 2 more (39%) |
| Homes with a computer, tablet or phone | 94% | Tied 625th of 749 | 93% | 92% | 96% | Atascocita, TX and Eastvale, CA and 8 more (100%) |
| Homes with internet | 90% | Tied 561st of 749 | 89% | 87% | 91% | Centreville, VA and Danville, CA and 2 more (99%) |
| Homes on fiber, cable or DSL | 75% | Tied 532nd of 749 | 75% | 70% | 76% | Flower Mound, TX and Johns Creek, GA and 1 more (93%) |
| More about the households here | ||||||
| Homes with a desktop or laptop | 75% | Tied 594th of 749 | 73% | 71% | 81% | Sammamish, WA (99%) |
| Median household income | $73,816 | 546th of 749 | $68,989 | $65,649 | $93,246 | Potomac, MD ($227,882) |
| Residents in school (6th grade to college) | 14% | Tied 511th of 749 | 12% | 14% | 16% | East Lansing, MI (58%) |
Fiber reaches 60.1% of homes in Charleston, against 41.9% across Kanawha County and 59.9% across West Virginia. Households in Charleston are smaller than the US average (2.3 people against 2.7); 12% of workers work from home (US 15%); and the median household income is $73,816 (US $93,246).
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
Fiber, 5G, Cable and DSL Internet in Charleston
Which Fiber Internet Providers are Available in Charleston?
Frontier Fiber in Charleston, WV
Availability:
59.7%
Customer Rating:
(119)
Avg. Download Speed
7,000 Mbps
Frontier Communications offers Fiber service to 59.7% of Charleston homes. Across the city, Frontier Fiber has speeds up to 7,000 Mbps, with speeds from 5,000 Mpbs up to 7,000 Mbps depending on the address. Upload speeds are symmetrical, meaning they are exactly the same as download speeds for Frontier Fiber. Frontier Fiber is rated about the same as other types of internet service available in Charleston from Frontier in terms of customer satisfaction.
Which Fixed Wireless and LTE Internet Providers are Available in Charleston?
T-Mobile Home Internet Fixed Wireless in Charleston, WV
Availability:
92.6%
Customer Rating:
(342)
Avg. Download Speed
78 Mbps
T-Mobile Home Internet offers Fixed Wireless service to 92.6% of Charleston homes. Across the city, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 78 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 15 Mbps throughout the city.
Verizon Fixed Wireless in Charleston, WV
Availability:
90.4%
Customer Rating:
(362)
Avg. Download Speed
280 Mbps
Verizon offers Fixed Wireless service to 90.4% of Charleston homes. Across the city, Verizon Fixed Wireless is the only type of service available from the company, with speeds up to 280 Mbps, with speeds from 25 Mpbs up to 300 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 6.0 and as high as 20, with an average of 19 Mbps throughout the city.
EarthLink Fixed Wireless in Charleston, WV
Availability:
83.1%
Customer Rating:
(4)
Avg. Download Speed
32 Mbps
EarthLink offers Fixed Wireless service to 83.1% of Charleston homes. Across the city, EarthLink Fixed Wireless is the only type of service available from the company, with speeds up to 32 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 4.7 Mbps throughout the city.
AT&T Fixed Wireless in Charleston, WV
Availability:
83.1%
Customer Rating:
(205)
Avg. Download Speed
32 Mbps
AT&T offers Fixed Wireless service to 83.1% of Charleston homes. Across the city, AT&T Fixed Wireless is the only type of service available from the company, with speeds up to 32 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 4.7 Mbps throughout the city.
Local2u Fixed Wireless in Charleston, WV
Availability:
3.3%
Customer Rating:
(0)
Avg. Download Speed
200 Mbps
Local2u offers Fixed Wireless service to 3.3% of Charleston homes. Across the city, Local2u Fixed Wireless is the only type of service available from the company, with speeds up to 200 Mbps
Which Cable Internet Providers are Available in Charleston?
Optimum Cable in Charleston, WV
Availability:
97.7%
Customer Rating:
(223)
Avg. Download Speed
1,189 Mbps
Optimum offers Cable service to 97.7% of Charleston homes. Across the city, Optimum Cable is the only type of service available from the company, with speeds up to 1,189 Mbps, with speeds from 940 Mpbs up to 2,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 35 and as high as 200, with an average of 74 Mbps throughout the city.
Which DSL Internet Providers are Available in Charleston?
Frontier DSL in Charleston, WV
Availability:
41.3%
Customer Rating:
(58)
Avg. Download Speed
26 Mbps
Frontier Communications offers DSL service to 41.3% of Charleston homes. Across the city, Frontier DSL has speeds up to 26 Mbps, with speeds from 10 Mpbs up to 115 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 12, with an average of 2.0 Mbps throughout the city. Frontier DSL is rated higher than other types of internet service available in Charleston from Frontier in terms of customer satisfaction.
Internet in Charleston by Neighborhood and ZIP Code
Fiber reaches from 58.7% of homes in South Ruffner to 94.7% in West Side; by ZIP code, from 8.2% in 25312 to 99.2% in 25306. Each row links to that place’s page.
Neighborhoods in Charleston
| Neighborhood | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| East End | 5,124 | 77.5% | 5,507 Mbps | 6.3 | B | 38/100 |
| West Side | 4,139 | 94.7% | 6,681 Mbps | 5.8 | B+ | 31/100 |
| South Ruffner | 3,630 | 58.7% | 5,089 Mbps | 5.7 | B- | 88/100 |
ZIP codes in Charleston
| ZIP code | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| 25314 | 14,664 | 82.7% | 5,986 Mbps | 5.8 | B | 77/100 |
| 25302 | 14,485 | 86.3% | 6,193 Mbps | 5.8 | B | 47/100 |
| 25312 | 10,170 | 8.2% | 2,270 Mbps | 5.3 | C | 51/100 |
| 25311 | 9,629 | 52.5% | 4,139 Mbps | 5.7 | B- | 44/100 |
| 25304 | 8,472 | 78.5% | 6,018 Mbps | 5.8 | B | 73/100 |
| 25306 | 6,436 | 99.2% | 6,963 Mbps | 5.4 | B+ | 49/100 |
| 25387 | 3,572 | 31.6% | 3,121 Mbps | 5.2 | C+ | 54/100 |
| 25301 | 2,831 | 49.3% | 3,711 Mbps | 6.1 | B- | 31/100 |
| 25305 | 8 | 0.0% | 300 Mbps | 4 | D- | 51/100 |
How Charleston Compares to Nearby Places
The 10 places nearest to Charleston that have their own pages are all within 9 miles. Among them, Dunbar has the most homes with fiber (33.3%) and Pinch the fewest (0.0%); Charleston has 60.1%.
| Place | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| Charleston (this page) | 76,605 | 60.1% | 4,775 Mbps | 5.6 | B- | 56/100 |
| South Charleston | 15,015 | 11.3% | 1,675 Mbps | 5.4 | C | 58/100 |
| Dunbar | 9,799 | 33.3% | 2,894 Mbps | 6.4 | B- | 36/100 |
| Pinch | 2,914 | 0.0% | 940 Mbps | 4.8 | D | 74/100 |
| Marmet | 1,517 | 10.9% | 1,610 Mbps | 5.5 | C | 37/100 |
| Fivemile | 405 | 79.8% | 5,588 Mbps | 5.5 | B | 35/100 |
| Jefferson | 372 | 77.7% | 5,884 Mbps | 6.7 | B | 64/100 |
| Institute | 337 | 0.0% | 940 Mbps | 5.9 | D+ | 44/100 |
| Loudendale | 330 | 67.0% | 5,348 Mbps | 4.7 | B- | 57/100 |
| Lower Belle | 147 | 68.7% | 5,104 Mbps | 6 | B | 34/100 |
| Rand | 26 | 0.0% | 940 Mbps | 4 | D | 31/100 |
Who is the Fastest Internet Provider in Charleston?
According to unbiased feedback from real internet customers, they reported being happiest with speeds provided by AT&T. On the other hand, based on data provided by the internet providers to the FCC, Frontier Communications should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.
Data Reported to FCC by ISPs: Average Maximum Available in Charleston
| Frontier Communications | 7,000 |
|---|---|
| Optimum | 2,000 |
| Verizon | 300 |
| Local2u | 200 |
| Viasat | 100 |
| T-Mobile Home Internet | 100 |
| AT&T | 100 |
| EarthLink | 100 |
| HughesNet | 25 |
How fast is your internet?
Test your connection here and see it next to the speeds providers advertise in Charleston. It takes about 20 seconds and, on a fast line, can move a few hundred MB of data.
Customer Ratings for Charleston Internet Providers
Based on 40 reviews from West Virginia internet customers, T-Mobile Home Internet is the best internet service provider for Charleston residents. T-Mobile Home Internet was rated at an average of 5.00 out of 5 in our report for overall customer satisfaction. AT&T wins for second-place in West Virginia, with 3.00 out of 5 stars and 83.1% coverage in Charleston.
At a national level, based on 2680 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.02 out of 5.
Local, State, and National Ratings for all Charleston Internet Providers
The table below shows average customer ratings from customers in Charleston, West Virginia, and customers throughout the country.
| ISP / Tech Type | Charleston Overall | West Virginia Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| T-Mobile Home Internet | (0) |  (1) | (342) | View Plans | ||
| AT&T | (0) | (2) | (1051) | View Plans | ||
| Frontier | (0) | (9) | (177) | View Plans | ||
| Optimum | (8) | (28) | (279) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Verizon | (0) | (0) | (816) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) |  (12) | View Plans | ||
| Local2u | (0) | (0) | (0) | View Plans |
Customer Ratings for Internet Provider Speeds in Charleston
Based on data reported by Charleston ISPs to the FCC, the fastest speeds in the city are available through Frontier Communications. The company offers speeds up to 7,000 Mbps in Charleston. Therefore, the average customer can get up to 5,101 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.
However, actual customers rated their satisfaction with internet speed highest with AT&T. This indicates AT&T reliably delivers speeds expected by the customer based on the plan they are paying for.
| ISP / Tech Type | Charleston Speed | West Virginia Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| AT&T | (0) |  (2) | (1051) | View Plans | ||
| T-Mobile Home Internet | (0) | (1) | (342) | View Plans | ||
| Optimum | (8) | (28) | (279) | View Plans | ||
| Frontier | (0) | (9) | (177) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Verizon | (0) | (0) | (816) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| Local2u | (0) | (0) | (0) | View Plans |
Who is the Cheapest Internet Provider in Charleston?
Of the providers in Charleston, customers rate T-Mobile Home Internet the best for price. Data comes from customers rating their satisfaction with pricing: in Charleston where enough of them have reviewed a provider, otherwise across West Virginia or the country. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
T-Mobile Home Internet is rated 5.00 out of 5 for price, which is much higher than the average across all internet providers in the country. AT&T is rated second for affordability, with an average price rating of 3.00 out of 5.
The table below shows how customers in Charleston, West Virginia, and the United States rated the affordability of their internet service.
Rated Affordability in Charleston
| ISP / Tech Type | Charleston Affordability | West Virginia Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| T-Mobile Home Internet | (0) | (1) | (342) | View Plans | ||
| AT&T | (0) | (2) | (1051) | View Plans | ||
| Frontier | (0) | (9) | (177) | View Plans | ||
| Optimum | (8) | (28) | (279) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Verizon | (0) | (0) | (816) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| Local2u | (0) | (0) | (0) | View Plans |
Customer Reviews for Internet Service Providers in West Virginia
Customer Reviews
ISPReports User
Optimum
August 18, 2026 The service rips people off. been customer for many years,had bad box ,was told to go buy another one .Finally someone came replaced it after many months. Paid for services never didnt get.Company never took charges off.
James W.
Optimum Cable
June 01, 2026 Yes. My provider has had a history of poor customer service for years. No matter who happened to buy out the current company and go under a new brand name, the customer service was still severely flawed. But, in the past year, I have noticed that they are finally starting to make great strides in the way that they deal with their customer base. Better late than never, I guess.
A Triadelphia, WV Customer
XFINITY Cable
May 25, 2026 A Morgantown, WV Customer
AT&T DSL
May 06, 2026 A Williamson, WV Customer
Optimum Cable
May 06, 2026 Rate your provider
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Which ISP Should You Choose in Charleston?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in Charleston is T-Mobile Home Internet.
- The fastest internet provider should be Frontier Communications. Considering speed for the money and reliability in speeds, AT&T may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in Charleston is T-Mobile Home Internet.
- Viasat, Optimum, and HughesNet has the broadest coverage in Charleston, available to 97.7% of homes, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.