7 Best Internet Providers in Charleston, WV

Compare Providers Ranked by Coverage, Speed, and Customer Ratings

Above are the top 4 providers in Charleston, WV for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your city.

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Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Charleston ratings may vary and are shown below.

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3. Charleston, WV Internet Service Providers

Who is the Best Internet Provider in Charleston, WV?

The chart and table below show average customer ratings from customers in Charleston, West Virginia, and customers throughout the country.

Top Rated Internet Providers in Charleston

Local, State, and National Ratings for all Charleston Internet Providers

Based on 31 reviews from West Virginia internet customers, T-Mobile Home Internet is the best internet service provider for Charleston residents. T-Mobile Home Internet was rated at an average of 5.00 out of 5 in our report for overall customer satisfaction. AT&T wins for second-place in West Virginia, with 2.00 out of 5 stars and 82.7% coverage in Charleston.

At a national level, based on 2370 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.01 out of 5.

Who is the Fastest Internet Provider in Charleston?

Data Reported to FCC by ISPs: Average Maximum Available in Charleston

	ISP / Tech Type	Max Advertised Speed
	Frontier Communications	7,000 Mbps
	Optimum	940 Mbps
	Verizon	300 Mbps
	Local2u	200 Mbps
	AT&T	100 Mbps
	EarthLink	100 Mbps
	T-Mobile Home Internet	100 Mbps
	Viasat	100 Mbps
	HughesNet	25 Mbps

Customer Ratings for Internet Provider Speeds in Charleston

Based on data reported by Charleston ISPs to the FCC, the fastest speeds in the city are available through Frontier Communications. The company offers speeds up to 7,000 Mbps in Charleston. Therefore, the average customer can get up to 5,003 Mbps if they're willing to purchase the fastest subscription tier available at their homes.

Additionally, actual customers in the city rated their satisfaction with internet speed highest with T-Mobile Home Internet. This indicates T-Mobile Home Internet reliably delivers speeds expected by the customer based on the plan they are paying for.

Who is the Cheapest Internet Provider in Charleston?

West Virginia customers rate T-Mobile Home Internet as the cheapest internet service provider in state. Data comes from customers in the state rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.

T-Mobile Home Internet received a local rating of 5.00 out of 5, which is much higher than the average across all internet providers in the country. AT&T is rated in second place for affordability by the company’s Charleston customers with an average price rating of 1.00 out of 5.

The chart and graph below show how customers in Charleston, West Virginia, and the United States rated the affordability of their internet service.

Rated Affordability in Charleston

Charleston Internet Health Assessment

ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the city and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for Charleston below, including the metrics used and how Charleston compares to the rest of West Virginia and nation.

Charleston ISP Report Card: B-

	Metric (hover for details)	Charleston	West Virginia	USA
	Fiber Availability Percent The percentage of households in Charleston that have a Fiber internet connection available to their home.	59.01%	54.33%	67.25%
	Average Download SpeedThe maximum download speed most households can get on average. This is measured by availability in a block group and weighted by the population in that area.	4,525 Mbps	3,623 Mbps	3,293 Mbps
	Provider CountThe number of providers available for most people. This is a weighted average by block rather than a total for Charleston.	5.1	5.5	6.8

 

Charleston Digital Connectivity Index: 53 / 100

	Metric (hover for details)	Charleston	West Virginia	USA
	Average Household SizeA larger household size in a city indicates that there will be a greater need for bandwidth due to simultaneous usage, multiple devices, and network congestion.	2.3	2.5	2.7
	Work From Home PercentA higher percent of the population working from home indicates bandwidth requirements being more widely needed rather than consolidated to commercial portions of the city.	11%	9%	14%
	Households with DevicesA higher percentage of households with computing devices in the home indicates a higher level of infrastructure needed to support those households.	92%	90%	95%
	Households with InternetA higher percentage of households with internet indicates a higher need for usage and connectivity in people’s daily lives.	87%	85%	90%
	Households with BroadbandA higher percentage of households with a broadband connection (defined as speeds above 25 Mbps) indicates heavier usage needs within these households.	74%	69%	75%
	Broadband Usage vs. AvailabilityThis measures what percentage of households who have a broadband connection to their home actually have an active subscription to that service.	75%	71%	76%

Charleston ISP Report Card & Digital Connectivity Index

The ISP Report Card in Charleston is B-, which is better than other cities. The local demand for broadband internet connectivity in Charleston is high with a score of 53 / 100 in our Digital Connectivity Index. This means that internet service providers operating in Charleston have done a average job meeting the needs of its residents.

The Charleston ISP Report Card evaluates the city on availability and speed metrics compared to other cities in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a city needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.

87% of Charleston households have an internet connection despite having 98.50% availability. 74% of households have fiber, cable, or DSL, 5% have satellite, 0% are still on dial-up, and 3% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.

As you can see in the table above, while 74% of households have a broadband connection such as fiber, cable or DSL available to their home, 75% subscribe to it. A large amount of Charleston residents are taking advantage of the available internet infrastructure.

For more details, please visit our ISP Report Card and Digital Connectivity Index pages.

How do Neighboring Cities Compare to Charleston?

How Much Speed does a Charleston Household Need?

Higher speed is typically preferred, but that comes at a higher price. The average size of a household in Charleston is 2.3, which is smaller than the West Virginia average of 2.5 and smaller than the national average of 2.7. Charleston's average household income is $72,335 which is much higher than the West Virginia average of $63,443 and about average for the national average of $90,606. Homes with fewer people living in them and with higher incomes tend to indicate a fairly average device usage pattern.

Charleston also has 14% of its population enrolled in school between the 6th grade and college level, this is lower than the West Virginia average of 14%. Additionally, 11% of residents work from home, which is higher than the 9% of residents in West Virginia who work from home. This and other factors you can see above show us that the community of Charleston has an average need for internet connectivity and speeds.

Compared to the rest of the country, Charleston households are about average when it comes to technological engagement. 92% of households have some sort of computing device, 77% have desktops or laptops in the home, and 89% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.

Which Fiber Internet Providers are Available in Charleston?

Which Cable Internet Providers are Available in Charleston?

Which DSL Internet Providers are Available in Charleston?

Which Fixed Wireless and LTE Internet Providers are Available in Charleston?

Which ISP Should You Choose in Charleston?

The right ISP for you depends upon your needs, but in general we can make the following suggestions:

• The best all-around internet service provider in Charleston is T-Mobile Home Internet.
• The fastest internet provider should be Frontier Communications. Considering speed for the money and reliability in speeds, T-Mobile Home Internet may be a better choice based on real-world local customer feedback.
• The most affordable internet provider in Charleston is T-Mobile Home Internet.
• Viasat, Optimum, and HughesNet has the broadest coverage in Charleston, and is most likely to cover your home. To find out exactly what's available at your home, please use our address search tool.

How does Charleston compare to other cities with a similar population?

To see how Charleston stacks up on the national level, it's useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to Charleston's B- ISP Report Card and 53 / 100 Digital Connectivity Index.

Customer Reviews

Customer Reviews for Internet Service Providers in West Virginia