14 Best Internet Providers in Henry County, OH
Find internet availability by address in Henry County, OH
Jump to: Best Internet Provider | Availability Maps | Customer Reviews | Henry County ISP Report Card | Business Internet in Henry County
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Henry County ISP Report Card | B- |
 |
Download Speed for Most Households | 1,541 Mbps |
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Number of Internet Service Providers | 14 |
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Real Henry County Customer Ratings | 2 |
This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.
This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.
Henry County has 14 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Fiber, Cable, Fixed Wireless, and DSL internet are available in the county. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Henry County.
Henry County overview
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Henry County has 14 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Fiber, Cable, Fixed Wireless, and DSL internet are available in the county. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Henry County.
Compare Providers Ranked by Coverage, Speed, and Customer Ratings
Spectrum
Connection
Customer Rating
Fiber
Cable
Brightspeed
Connection
Customer Rating
Fiber
DSL
Fixed Wireless
bright.net north
Connection
Customer Rating
Fiber
Fixed Wireless
M2X Communications
Connection
Customer Rating
Fiber
Above are the top 4 providers in Henry County, OH for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your county.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Henry County ratings may vary and are shown below.
Who is the Best Internet Provider in Henry County, OH?
bright.net north is the highest-rated internet provider in Henry County based on 276 Ohio customer reviews, and T-Mobile Home Internet has the highest rating nationwide. The provider information above and the information immediately below can help you decide. Compare provider ratings and review counts above.
The chart and table below show average customer ratings from customers in Henry County, Ohio, and customers throughout the country.
Top Rated Internet Providers in Henry County
Local, State, and National Ratings for all Henry County Internet Providers
| ISP / Tech Type | Henry County Overall | Ohio Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| bright.net north | (1) | (1) | (1) | View Plans | ||
| M2X Communications | (0) | (1) | (1) | View Plans | ||
| Spectrum | (0) | (187) | (1881) | View Plans | ||
| T-Mobile Home Internet | (0) |  (13) | (322) | View Plans | ||
| Windstream | (0) | (7) | (95) | View Plans | ||
| Verizon | (0) | (7) | (783) | View Plans | ||
| AT&T | (0) | (51) | (1007) | View Plans | ||
| Amplex Internet | (0) | (3) | (3) | View Plans | ||
| Brightspeed | (0) | (4) |  (75) | View Plans | ||
| HughesNet | (0) |  (1) | (24) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) |  (12) | View Plans | ||
| Benton Ridge Telephone | (0) | (0) | (0) | View Plans | ||
| Community Fiber Solutions | (0) | (0) | (0) | View Plans | ||
| QualStar Communications | (1) | (2) | (2) | View Plans | ||
| Ridgeville Telephone Company | (0) | (0) | (0) | View Plans |
Based on 276 reviews from Ohio internet customers, bright.net north is the best internet service provider for Henry County residents. bright.net north was rated at an average of 5.00 out of 5 in our report for overall customer satisfaction. Spectrum wins for second-place in Ohio, with 3.35 out of 5 stars and 63.5% coverage in Henry County.
At a national level, based on 4185 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.04 out of 5.
Which Providers are Available at my Home in Henry County?
a different provider.
Coverage map for each provider in Henry County
- Brightspeed - fiber coverage map
- Spectrum - cable coverage map
- QualStar Communications - fixed wireless coverage map
- Verizon - fixed wireless coverage map
- bright.net north - fiber coverage map
- M2X Communications - fiber coverage map
- Spectrum - fiber coverage map
- Ridgeville Telephone Company - fiber coverage map
- T-Mobile Home Internet - fixed wireless coverage map
- bright.net north - fixed wireless coverage map
- Brightspeed - dsl coverage map
- QualStar Communications - fiber coverage map
- AT&T - fixed wireless coverage map
- EarthLink - fixed wireless coverage map
- Community Fiber Solutions - fixed wireless coverage map
- Amplex Internet - fixed wireless coverage map
- Benton Ridge Telephone - fixed wireless coverage map
- Windstream - dsl coverage map
- Brightspeed - fixed wireless coverage map
Speeds and coverage vary within the county, and sometimes even from block to block. The map shows speeds per provider and where each provider is available.
Who is the Fastest Internet Provider in Henry County?
According to unbiased feedback from real internet customers in the county, they reported being happiest with speeds provided by bright.net north. On the other hand, based on data provided by the internet providers to the FCC, Amplex Internet should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.
Data Reported to FCC by ISPs: Average Maximum Available in Henry County
| ISP / Tech Type | Max Advertised Speed | ||
|---|---|---|---|
| Amplex Internet | 5,000 Mbps | ||
| Brightspeed | 2,000 Mbps | ||
| Ridgeville Telephone Company | 1,000 Mbps | ||
| Spectrum | 1,000 Mbps | ||
| bright.net north | 1,000 Mbps | ||
| QualStar Communications | 1,000 Mbps | ||
| M2X Communications | 750 Mbps | ||
| Benton Ridge Telephone | 400 Mbps | ||
| Community Fiber Solutions (CFS) | 400 Mbps | ||
| Verizon | 300 Mbps | ||
| Windstream | 200 Mbps | ||
| AT&T | 100 Mbps | ||
| EarthLink | 100 Mbps | ||
| T-Mobile Home Internet | 100 Mbps | ||
| Viasat | 100 Mbps | ||
| HughesNet | 25 Mbps |
Customer Ratings for Internet Provider Speeds in Henry County
| ISP / Tech Type | Henry County Speed | Ohio Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| M2X Communications | (0) | (1) | (1) | View Plans | ||
| bright.net north | (1) | (1) | (1) | View Plans | ||
| Spectrum | (0) | (187) | (1881) | View Plans | ||
| T-Mobile Home Internet | (0) | (13) | (322) | View Plans | ||
| Verizon | (0) | (7) | (783) | View Plans | ||
| Amplex Internet | (0) | (3) | (3) | View Plans | ||
| Windstream | (0) | (7) | (95) | View Plans | ||
| AT&T | (0) | (51) | (1007) | View Plans | ||
| Brightspeed | (0) | (4) | (75) | View Plans | ||
| HughesNet | (0) | (1) | (24) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| Benton Ridge Telephone | (0) | (0) | (0) | View Plans | ||
| Community Fiber Solutions | (0) | (0) | (0) | View Plans | ||
| QualStar Communications | (1) | (2) | (2) | View Plans | ||
| Ridgeville Telephone Company | (0) | (0) | (0) | View Plans |
Based on data reported by Henry County ISPs to the FCC, the fastest speeds in the county are available through Amplex Internet. The company offers speeds up to 5,000 Mbps in Henry County. Therefore, the average customer can get up to 2,772 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.
However, actual customers in the county rated their satisfaction with internet speed highest with bright.net north. This indicates bright.net north reliably delivers speeds expected by the customer based on the plan they are paying for.
Who is the Cheapest Internet Provider in Henry County?
Ohio customers rate bright.net north as the cheapest internet service provider in state. Data comes from customers in the state rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
bright.net north received a local rating of 5.00 out of 5, which is much higher than the average across all internet providers in the country. Spectrum is rated in second place for affordability by the company’s Henry County customers with an average price rating of 2.88 out of 5.
The chart and graph below show how customers in Henry County, Ohio, and the United States rated the affordability of their internet service.
Rated Affordability in Henry County
| ISP / Tech Type | Henry County Affordability | Ohio Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| bright.net north | (1) | (1) | (1) | View Plans | ||
| M2X Communications | (0) | (1) | (1) | View Plans | ||
| Spectrum | (0) | (187) | (1881) | View Plans | ||
| T-Mobile Home Internet | (0) | (13) | (322) | View Plans | ||
| Verizon | (0) | (7) | (783) | View Plans | ||
| Brightspeed | (0) | (4) | (75) | View Plans | ||
| Amplex Internet | (0) | (3) | (3) | View Plans | ||
| AT&T | (0) | (51) | (1007) | View Plans | ||
| Windstream | (0) | (7) | (95) | View Plans | ||
| HughesNet | (0) |  (1) | (24) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans | ||
| Benton Ridge Telephone | (0) | (0) | (0) | View Plans | ||
| Community Fiber Solutions | (0) | (0) | (0) | View Plans | ||
| QualStar Communications | (1) | (2) | (2) | View Plans | ||
| Ridgeville Telephone Company | (0) | (0) | (0) | View Plans |
Henry County Internet Health Assessment
ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the county and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for Henry County below, including the metrics used and how Henry County compares to the rest of Ohio and nation.
| Metric
(hover for details)
|
Henry County | Ohio | USA | ||
|---|---|---|---|---|---|
| Fiber Availability Percent The percentage of households in Henry County that have a Fiber internet connection available to their home. | 73.51% | 68.35% | 71.53% | ||
| Average Download SpeedThe maximum download speed most households can get on average. This is measured by availability in a block group and weighted by the population in that area. | 1,541 Mbps | 3,062 Mbps | 3,583 Mbps | ||
| Provider CountThe number of providers available for most people. This is a weighted average by block rather than a total for Henry County. | 6.6 | 7.6 | 7.1 |
| Average Household SizeA larger household size in a county indicates that there will be a greater need for bandwidth due to simultaneous usage, multiple devices, and network congestion. | 2.4 | 2.5 | 2.7 | ||
| Work From Home PercentA higher percent of the population working from home indicates bandwidth requirements being more widely needed rather than consolidated to commercial portions of the city. | 6% | 13% | 15% | ||
| Households with DevicesA higher percentage of households with computing devices in the home indicates a higher level of infrastructure needed to support those households. | 93% | 95% | 96% | ||
| Households with InternetA higher percentage of households with internet indicates a higher need for usage and connectivity in people’s daily lives. | 88% | 91% | 91% | ||
| Households with BroadbandA higher percentage of households with a broadband connection (defined as speeds above 25 Mbps) indicates heavier usage needs within these households. | 68% | 76% | 76% | ||
| Broadband Usage vs. AvailabilityThis measures what percentage of households who have a broadband connection to their home actually have an active subscription to that service. | 68% | 77% | 77% |
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
Henry County ISP Report Card & Digital Connectivity Index
The ISP Report Card in Henry County is B-, which is comparable to other counties. The local demand for broadband internet connectivity in Henry County is high with a score of 43 / 100 in our Digital Connectivity Index. This means that internet service providers operating in Henry County have done a average job meeting the needs of its residents.
The Henry County ISP Report Card evaluates the county on availability and speed metrics compared to other counties in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a county needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.
88% of Henry County households have an internet connection despite having 99.91% availability. 68% of households have fiber, cable, or DSL, 9% have satellite, 0% are still on dial-up, and 3% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.
As you can see in the table above, while 68% of households have a broadband connection such as fiber, cable or DSL available to their home, 68% subscribe to it. A moderate amount of Henry County residents are taking advantage of the available internet infrastructure.
For more details, please visit our ISP Report Card and Digital Connectivity Index pages.
How do Neighboring Counties Compare to Henry County?
- ISP Report Card: A-
- Digital Connectivity Index: 53 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 64 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 41 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 40 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 37 / 100
- ISP Report Card: A-
- Digital Connectivity Index: 45 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 51 / 100
- ISP Report Card: B
- Digital Connectivity Index: 62 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 38 / 100
How Much Speed does a Henry County Household Need?
Higher speed is typically preferred, but that comes at a higher price. The average size of a household in Henry County is 2.4, which is smaller than the Ohio average of 2.5 and smaller than the national average of 2.7. Henry County’s average household income is $78,594 which is higher than the Ohio average of $82,723 and about average for the national average of $93,246. Homes with fewer people living in them and with higher incomes tend to indicate a fairly average device usage pattern.
Henry County also has 13% of its population enrolled in school between the 6th grade and college level, this is lower than the Ohio average of 15%. Additionally, 6% of residents work from home, which is lower than the 13% of residents in Ohio who work from home. This and other factors you can see above show us that the community of Henry County has an average need for internet connectivity and speeds.
Compared to the rest of the country, Henry County households are about average when it comes to technological engagement. 93% of households have some sort of computing device, 78% have desktops or laptops in the home, and 91% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.
Which Fiber Internet Providers are Available in Henry County?
Brightspeed Fiber in Henry County, OH
Availability:
46.7%
Customer Rating:
(31)
Avg. Download Speed
2,000 Mbps
Brightspeed offers Fiber service to 46.7% of Henry County homes. Across the county, Brightspeed Fiber has speeds up to 2,000 Mbps
bright.net north Fiber in Henry County, OH
Availability:
13.9%
Customer Rating:
(0)
Avg. Download Speed
1,000 Mbps
bright.net north offers Fiber service to 13.9% of Henry County homes. Across the county, bright.net north Fiber has speeds up to 1,000 Mbps
M2X Communications Fiber in Henry County, OH
Availability:
11.4%
Customer Rating:
(1)
Avg. Download Speed
750 Mbps
M2X Communications offers Fiber service to 11.4% of Henry County homes. Across the county, M2X Communications Fiber is the only type of service available from the company, with speeds up to 750 Mbps
Spectrum Fiber in Henry County, OH
Availability:
7.2%
Customer Rating:
(199)
Avg. Download Speed
1,000 Mbps
Spectrum offers Fiber service to 7.2% of Henry County homes. Across the county, Spectrum Fiber has speeds up to 1,000 Mbps
Ridgeville Telephone Company Fiber in Henry County, OH
Availability:
7.0%
Customer Rating:
(0)
Avg. Download Speed
1,000 Mbps
Ridgeville Telephone Company offers Fiber service to 7.0% of Henry County homes. Across the county, Ridgeville Telephone Company Fiber is the only type of service available from the company, with speeds up to 1,000 Mbps
Amplex Internet Fiber in Henry County, OH
Availability:
6.1%
Customer Rating:
(2)
Avg. Download Speed
5,000 Mbps
Amplex Internet offers Fiber service to 6.1% of Henry County homes. Across the county, Amplex Internet Fiber has speeds up to 5,000 Mbps
QualStar Communications Fiber in Henry County, OH
Availability:
1.1%
Customer Rating:
(0)
Avg. Download Speed
1,000 Mbps
QualStar Communications offers Fiber service to 1.1% of Henry County homes. Across the county, QualStar Communications Fiber has speeds up to 1,000 Mbps
Which Cable Internet Providers are Available in Henry County?
Spectrum Cable in Henry County, OH
Availability:
63.3%
Customer Rating:
(1681)
Avg. Download Speed
1,000 Mbps
Spectrum offers Cable service to 63.3% of Henry County homes. Across the county, Spectrum Cable has speeds up to 1,000 Mbps
Which DSL Internet Providers are Available in Henry County?
Brightspeed DSL in Henry County, OH
Availability:
38.0%
Customer Rating:
(43)
Avg. Download Speed
34 Mbps
Brightspeed offers DSL service to 38.0% of Henry County homes. Across the county, Brightspeed DSL has speeds up to 34 Mbps, with speeds from 10 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 10, with an average of 3.5 Mbps throughout the county. Brightspeed DSL is rated higher than other types of internet service available in Henry County from Brightspeed in terms of customer satisfaction.
Windstream DSL in Henry County, OH
Availability:
1.5%
Customer Rating:
(51)
Avg. Download Speed
92 Mbps
Windstream offers DSL service to 1.5% of Henry County homes. Across the county, Windstream DSL is the only type of service available from the company, with speeds up to 92 Mbps, with speeds from 10 Mpbs up to 200 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 20, with an average of 14 Mbps throughout the county.
Which Fixed Wireless and LTE Internet Providers are Available in Henry County?
QualStar Communications Fixed Wireless in Henry County, OH
Availability:
99.9%
Customer Rating:
(1)
Avg. Download Speed
287 Mbps
QualStar Communications offers Fixed Wireless service to 99.9% of Henry County homes. Across the county, QualStar Communications Fixed Wireless has speeds up to 287 Mbps, with speeds from 25 Mpbs up to 500 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 5.0 and as high as 100, with an average of 61 Mbps throughout the county.
bright.net north Fixed Wireless in Henry County, OH
Availability:
97.2%
Customer Rating:
(1)
Avg. Download Speed
25 Mbps
bright.net north offers Fixed Wireless service to 97.2% of Henry County homes. Across the county, bright.net north Fixed Wireless has speeds up to 25 Mbps
Verizon Fixed Wireless in Henry County, OH
Availability:
89.2%
Customer Rating:
(350)
Avg. Download Speed
238 Mbps
Verizon offers Fixed Wireless service to 89.2% of Henry County homes. Across the county, Verizon Fixed Wireless is the only type of service available from the company, with speeds up to 238 Mbps, with speeds from 25 Mpbs up to 300 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 6.0 and as high as 20, with an average of 17 Mbps throughout the county.
T-Mobile Home Internet Fixed Wireless in Henry County, OH
Availability:
72.2%
Customer Rating:
(322)
Avg. Download Speed
61 Mbps
T-Mobile Home Internet offers Fixed Wireless service to 72.2% of Henry County homes. Across the county, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 61 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 11 Mbps throughout the county.
EarthLink Fixed Wireless in Henry County, OH
Availability:
41.8%
Customer Rating:
(4)
Avg. Download Speed
27 Mbps
EarthLink offers Fixed Wireless service to 41.8% of Henry County homes. Across the county, EarthLink Fixed Wireless is the only type of service available from the company, with speeds up to 27 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 3.5 Mbps throughout the county.
AT&T Fixed Wireless in Henry County, OH
Availability:
41.8%
Customer Rating:
(196)
Avg. Download Speed
27 Mbps
AT&T offers Fixed Wireless service to 41.8% of Henry County homes. Across the county, AT&T Fixed Wireless is the only type of service available from the company, with speeds up to 27 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 3.5 Mbps throughout the county.
Amplex Internet Fixed Wireless in Henry County, OH
Availability:
7.8%
Customer Rating:
(1)
Avg. Download Speed
100 Mbps
Amplex Internet offers Fixed Wireless service to 7.8% of Henry County homes. Across the county, Amplex Internet Fixed Wireless has speeds up to 100 Mbps
Community Fiber Solutions Fixed Wireless in Henry County, OH
Availability:
3.5%
Customer Rating:
(0)
Avg. Download Speed
226 Mbps
Community Fiber Solutions (CFS) offers Fixed Wireless service to 3.5% of Henry County homes. Across the county, Community Fiber Solutions Fixed Wireless is the only type of service available from the company, with speeds up to 226 Mbps, with speeds from 100 Mpbs up to 400 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 20 and as high as 40, with an average of 28 Mbps throughout the county.
Benton Ridge Telephone Fixed Wireless in Henry County, OH
Availability:
3.3%
Customer Rating:
(0)
Avg. Download Speed
138 Mbps
Benton Ridge Telephone offers Fixed Wireless service to 3.3% of Henry County homes. Across the county, Benton Ridge Telephone Fixed Wireless is the only type of service available from the company, with speeds up to 138 Mbps, with speeds from 100 Mpbs up to 400 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 20 and as high as 40, with an average of 23 Mbps throughout the county.
Brightspeed Fixed Wireless in Henry County, OH
Availability:
1.2%
Customer Rating:
(0)
Avg. Download Speed
10 Mbps
Brightspeed offers Fixed Wireless service to 1.2% of Henry County homes. Across the county, Brightspeed Fixed Wireless has speeds up to 10 Mbps
Which ISP Should You Choose in Henry County?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in Henry County is bright.net north.
- The fastest internet provider should be Amplex Internet. Considering speed for the money and reliability in speeds, bright.net north may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in Henry County is bright.net north.
- Viasat, QualStar Communications, and HughesNet has the broadest coverage in Henry County, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.
How does Henry County compare to other cities with a similar population?
To see how Henry County stacks up on the national level, it’s useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to Henry County’s B- ISP Report Card and 43 / 100 Digital Connectivity Index.
- ISP Report Card: B
- Digital Connectivity Index: 35 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 41 / 100
- ISP Report Card: C-
- Digital Connectivity Index: 31 / 100
- ISP Report Card: D
- Digital Connectivity Index: 31 / 100
- ISP Report Card: B
- Digital Connectivity Index: 46 / 100
- ISP Report Card: B
- Digital Connectivity Index: 47 / 100
- ISP Report Card: C+
- Digital Connectivity Index: 64 / 100
- ISP Report Card: C
- Digital Connectivity Index: 27 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 58 / 100
Customer Reviews
Customer Reviews for Internet Service Providers in Henry County
Customer Reviews
Samantha S.
bright.net north Fixed Wireless
July 26, 2025 I live in a very rural area where internet providers are very limited. Where I live we only have about 3 ISP services to choose from. I was with a previous company in the early 2000's and switched to my current ISP in 2012. Since being with my ISP, they have continously made improvements in our internet speed while still keeping prices about the same over the years. They have always been fast to address and fix any problems. Additionally, they have provided upgraded equipment over the years without adding additional costs to continue providing us with the best possible speed and service. Also, we rarely have outages which is amazing, considering our rural location.
More
An Ohio Customer
QualStar Communications DSL
June 02, 2023 More
Hannah D
Omni Fiber
August 30, 2026 The most pathetic and worthless piece of shit company there is. My partner and I purchased our first home at the beginning of August and I called to set up Omni fiber (I work from home). The initial conversation went great - lady said it had already been set up in my area and we scheduled an appointment for a tech to come out and connect equipment. She said it would be a max 30 minute appointment. That call was on a Thursday and she scheduled the appointment for Sunday 2-5pm. I received texts to confirm the appointment however Sunday rolled around and no one showed up, texted, called or communicated. Until 8:45pm rolled around when I received a text saying he was on his way and could explain the delay. He showed up, walked around to look at something’s and said he couldn’t do anything because it has been disconnected and a bore would need to be made in our driveway/yard. He said I’d get a text in a few days. A week later I received a text that said I could call to reschedule the final installation appointment however a bore had not been made, there were still flags in my yard. I called anyway and was told a bore wasn’t needed as they did an aerial install with some cables or wires that ran to my house. Ok fine, the soonest available final install was an entire week out. That time comes and a lousy asshole named Castro shows up and is hanging out in our front yard, leaned up against our tree on the phone having a grand time laughing. 45 minutes go by and he finally starts working. An hour in and I realize his truck is no longer out front, he just left. I checked the backyard and his equipment was left in my grass. 45 minutes go by and he calls to say he has to go to a near by town to see if he can meet up with someone who has a router and modem because he didn’t have them. I asked him how the fuck he showed up for this installation without the 2 most needed pieces of equipment to finish the job? Anyway, he calls 20 minutes later and states they don’t have it either and he’d be back in the morning 9-10am to finish. I called immediately and spoke with someone who took all the information and said they escalated to a supervisor who’d call me back within 20 minutes. I waited an hour, no call. Go fucking figure. So I called back. Spoke with another individual who got me over to a supervisor immediately. A worthless one of course who said she “didn't know” to everything but she did make notes and sent them over for someone to call me asap the next morning. 9:30am following morning a manager calls me and says the tech will for sure be back out between 11am-2pm. I told her he said he’d be out between 9-10am? She said 11am-2pm was soonest available for him to return. 2:30pm and no one fucking showed. I called completely unhinged at this point and made it known if someone didn’t get out here and complete this job today, their equipment would be in the middle of the road and they could come pick it up then. From 2:30pm-5pm I was on the phone with an individual named Krista who was just as upset at my situation as I was and was willing to do whatever to help, something none of the other employees even attempted. I was on hold for quite awhile several times but I told her as long as there was a resolution, I’d stay on hold however long necessary. Eventually she reached dispatch and managers who were working to figure out the situation and get the job completed same day. There was no explanation or accountability for no one showing from 11am-2pm but she finally told me someone was on the way (20mins max). I waited and then got a call from a different lady at Omni who said the tech was outside waiting for me and she didn’t want me to miss him. I went outside and no one was there. She deeply apologized as their entire team knew about my situation as that point and checked his location. He was 2 blocks or streets away. She said she updated him and he’d be there in 5. No one fucking SHOWED!!!! I have these motherfuckers and hour before I called back and somehow reached Krista again who immediately reached back out to dispatch. She stayed on the phone with my until a different tech was in my driveway which took about 30 minutes. She had put in a request that a manager call me to speak with me about the entire situation. Didn’t ever get a call? Of course not because this is a company full of bitches who don’t want the confrontation or to take accountability or explain their bullshit. I did however tell them I would NOT be paying for the first 3 months after dealing with this and if they couldn’t accept that, to come get their shit and I’d go with a different company. I explained how much time they wasted of mine so I’d be wasting their money. She put in to give me 3 months free. A guy named John came out and finished the job. When places do shit like this to people, they have no fucking clue what issues they’re causing. Buying a first home and moving is stressful enough, on top of it I work from home and needed service asap.
More
ed s
Spectrum Cable
August 07, 2026 service is ok but over priced price raised $10 each year for last two years no better service
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ISPReports User
Spectrum Cable
July 21, 2026 have 2 different type receiver boxes for cable. One has inferior broadcasting being an alternate (old) box because running a new line was too difficult, yet pay full price. Reception with buffering often, sometimes the signal just is dropped and then the reboot process. The price is constantly rising and over a few years with less in package went from sub $200 to now above $300. Always a rational cost increase like HBO increase, Federal increase and then Spectrum increase on the bundled service. The cost for over the air is ridiculous but mandatory which is more than my phone per month. The internet speed is a bit above average depending on the test program but for (now $100 per month) it is out of hand.
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