Best Internet Providers in Jacksonville, NC
All 7 providers, ranked by coverage, speed and customer ratings
Find internet availability by address in Jacksonville, NC
Jacksonville has 7 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Fiber, Cable, DSL, and Fixed Wireless internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Jacksonville.
Ranks compare Jacksonville with the 749 US small cities (50,000 to 99,999 people), the tiers of our fastest-cities rankings.
The Best Internet in Jacksonville, NC at a Glance
Jacksonville Internet Providers, Ranked by Coverage, Speed and Customer Ratings
Spectrum
Connection
Customer Rating
Fiber
Cable
Brightspeed
Connection
Customer Rating
Fiber
DSL
Fixed Wireless
Metronet
Connection
Customer Rating
Fiber
EarthLink
Connection
Customer Rating
Fixed Wireless
Providers with less than 1% coverage in this city are excluded from the list. To see if one of these providers is available at your home, please use the address search above.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Jacksonville ratings may vary and are shown below.
Who is the Best Internet Provider in Jacksonville, NC?
AT&T is the highest-rated internet provider in Jacksonville based on 316 North Carolina customer reviews, and T-Mobile Home Internet has the highest rating nationwide. The provider information above and the information immediately below can help you decide. Compare provider ratings and review counts above.
or call 1-877-610-1219
Which Providers are Available at my Home in Jacksonville?
Coverage changes block by block. Pick a provider and a technology to see where its service reaches: the darker the area, the larger the share of homes it covers. For your exact address, use the address search above.
Coverage map for each provider in Jacksonville
- Metronet - fiber coverage map
- Spectrum - cable coverage map
- Brightspeed - fiber coverage map
- Verizon - fixed wireless coverage map
- Spectrum - fiber coverage map
- T-Mobile Home Internet - fixed wireless coverage map
- Brightspeed - dsl coverage map
- AT&T - fixed wireless coverage map
- EarthLink - fixed wireless coverage map
- Brightspeed - fixed wireless coverage map
How Jacksonville Compares to Places Its Size
Jacksonville's report card score is tied 371st of 749 and its connectivity index is tied 410th of 749.
| Measure | Jacksonville | Rank among US small cities (50,000 to 99,999 people) | Onslow County | North Carolina | US | Leader |
|---|---|---|---|---|---|---|
| ISP Report Card inputs: what providers offer here | ||||||
| Fiber availability | 81.0% | 374th of 749 | 57.8% | 78.0% | 71.5% | Aloha, OR and Shawnee, KS (100.0%) |
| Average top speed | 4,239 Mbps | 273rd of 749 | 2,932 Mbps | 3,577 Mbps | 3,486 Mbps | Layton, UT (9,808 Mbps) |
| Providers at a typical address | 6.9 | Tied 480th of 749 | 6.5 | 7.3 | 7.1 | Guaynabo, PR (14.3) |
| Connectivity index inputs: how much households need and use the internet | ||||||
| People per household | 2.5 | Tied 456th of 749 | 2.6 | 2.5 | 2.7 | Pacoima, CA and Spring Valley, NY (4.3) |
| Workers who work from home | 11% | Tied 496th of 749 | 13% | 16% | 15% | Danville, CA and Potomac, MD and 2 more (39%) |
| Homes with a computer, tablet or phone | 98% | Tied 115th of 749 | 98% | 95% | 96% | Atascocita, TX and Eastvale, CA and 8 more (100%) |
| Homes with internet | 93% | Tied 356th of 749 | 94% | 91% | 91% | Centreville, VA and Danville, CA and 2 more (99%) |
| Homes on fiber, cable or DSL | 81% | Tied 320th of 749 | 82% | 77% | 76% | Flower Mound, TX and Johns Creek, GA and 1 more (93%) |
| More about the households here | ||||||
| Homes with a desktop or laptop | 84% | Tied 373rd of 749 | 86% | 80% | 81% | Sammamish, WA (99%) |
| Median household income | $71,133 | 581st of 749 | $75,967 | $83,207 | $93,246 | Potomac, MD ($227,882) |
| Residents in school (6th grade to college) | 18% | Tied 144th of 749 | 16% | 16% | 16% | East Lansing, MI (58%) |
Fiber reaches 81.0% of homes in Jacksonville, against 57.8% across Onslow County and 78.0% across North Carolina. Households in Jacksonville are smaller than the US average (2.5 people against 2.7); 11% of workers work from home (US 15%); and the median household income is $71,133 (US $93,246).
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
Fiber, 5G, Cable and DSL Internet in Jacksonville
Which Fiber Internet Providers are Available in Jacksonville?
Metronet Fiber in Jacksonville, NC
Availability:
77.4%
Customer Rating:
(74)
Avg. Download Speed
5,120 Mbps
Metronet offers Fiber service to 77.4% of Jacksonville homes. Across the city, Metronet Fiber is the only type of service available from the company, with speeds up to 5,120 Mbps
Brightspeed Fiber in Jacksonville, NC
Availability:
34.0%
Customer Rating:
(31)
Avg. Download Speed
1,481 Mbps
Brightspeed offers Fiber service to 34.0% of Jacksonville homes. Across the city, Brightspeed Fiber has speeds up to 1,481 Mbps, with speeds from 940 Mpbs up to 2,000 Mbps depending on the address. Upload speeds are symmetrical, meaning they are exactly the same as download speeds for Brightspeed Fiber. Brightspeed Fiber is rated lower than other types of internet service available in Jacksonville from Brightspeed in terms of customer satisfaction.
Spectrum Fiber in Jacksonville, NC
Availability:
9.9%
Customer Rating:
(207)
Avg. Download Speed
1,000 Mbps
Spectrum offers Fiber service to 9.9% of Jacksonville homes. Across the city, Spectrum Fiber has speeds up to 1,000 Mbps
Which Fixed Wireless and LTE Internet Providers are Available in Jacksonville?
Verizon Fixed Wireless in Jacksonville, NC
Availability:
95.6%
Customer Rating:
(362)
Avg. Download Speed
247 Mbps
Verizon offers Fixed Wireless service to 95.6% of Jacksonville homes. Across the city, Verizon Fixed Wireless is the only type of service available from the company, with speeds up to 247 Mbps, with speeds from 25 Mpbs up to 300 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 6.0 and as high as 20, with an average of 17 Mbps throughout the city.
T-Mobile Home Internet Fixed Wireless in Jacksonville, NC
Availability:
94.3%
Customer Rating:
(341)
Avg. Download Speed
66 Mbps
T-Mobile Home Internet offers Fixed Wireless service to 94.3% of Jacksonville homes. Across the city, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 66 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 12 Mbps throughout the city.
EarthLink Fixed Wireless in Jacksonville, NC
Availability:
90.2%
Customer Rating:
(4)
Avg. Download Speed
33 Mbps
EarthLink offers Fixed Wireless service to 90.2% of Jacksonville homes. Across the city, EarthLink Fixed Wireless is the only type of service available from the company, with speeds up to 33 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 4.9 Mbps throughout the city.
AT&T Fixed Wireless in Jacksonville, NC
Availability:
90.2%
Customer Rating:
(205)
Avg. Download Speed
33 Mbps
AT&T offers Fixed Wireless service to 90.2% of Jacksonville homes. Across the city, AT&T Fixed Wireless is the only type of service available from the company, with speeds up to 33 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 4.9 Mbps throughout the city.
Brightspeed Fixed Wireless in Jacksonville, NC
Availability:
2.7%
Customer Rating:
(0)
Avg. Download Speed
10 Mbps
Brightspeed offers Fixed Wireless service to 2.7% of Jacksonville homes. Across the city, Brightspeed Fixed Wireless has speeds up to 10 Mbps
Which Cable Internet Providers are Available in Jacksonville?
Spectrum Cable in Jacksonville, NC
Availability:
98.7%
Customer Rating:
(1738)
Avg. Download Speed
1,000 Mbps
Spectrum offers Cable service to 98.7% of Jacksonville homes. Across the city, Spectrum Cable has speeds up to 1,000 Mbps
Which DSL Internet Providers are Available in Jacksonville?
Brightspeed DSL in Jacksonville, NC
Availability:
91.6%
Customer Rating:
(43)
Avg. Download Speed
51 Mbps
Brightspeed offers DSL service to 91.6% of Jacksonville homes. Across the city, Brightspeed DSL has speeds up to 51 Mbps, with speeds from 10 Mpbs up to 140 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 100, with an average of 6.0 Mbps throughout the city. Brightspeed DSL is rated higher than other types of internet service available in Jacksonville from Brightspeed in terms of customer satisfaction.
Internet in Jacksonville by Neighborhood and ZIP Code
Jacksonville has 2 ZIP codes with their own pages. Each row links to that place’s page.
Neighborhoods in Jacksonville
| Neighborhood | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|
ZIP codes in Jacksonville
How Jacksonville Compares to Nearby Places
The 10 places nearest to Jacksonville that have their own pages are all within 12 miles. Among them, Half Moon has the most homes with fiber (100.0%) and Camp Lejeune the fewest (10.9%); Jacksonville has 81.0%.
| Place | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| Jacksonville (this page) | 91,202 | 81.0% | 4,239 Mbps | 6.9 | B | 71/100 |
| Camp Lejeune | 24,260 | 10.9% | 1,000 Mbps | 3.4 | D | 89/100 |
| Richlands | 15,195 | 49.9% | 1,403 Mbps | 6 | C+ | 78/100 |
| Midway Park | 6,740 | 75.8% | 3,505 Mbps | 7.1 | B | 76/100 |
| Maysville | 4,697 | 52.0% | 1,506 Mbps | 5.2 | C | 50/100 |
| Padgett | 2,346 | 51.5% | 990 Mbps | 5.3 | C- | 64/100 |
| Catherine Lake | 2,130 | 47.1% | 1,089 Mbps | 6.1 | C | 75/100 |
| Half Moon | 1,665 | 100.0% | 5,120 Mbps | 7.1 | A | 72/100 |
| Pala Alto | 829 | 57.1% | 1,850 Mbps | 5.3 | C+ | 70/100 |
| Gum Branch | 666 | 59.3% | 3,208 Mbps | 6.5 | B- | 82/100 |
| Francktown | 583 | 29.3% | 1,000 Mbps | 5.4 | C- | 82/100 |
Who is the Fastest Internet Provider in Jacksonville?
According to unbiased feedback from real internet customers, they reported being happiest with speeds provided by AT&T. On the other hand, based on data provided by the internet providers to the FCC, Metronet should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.
Data Reported to FCC by ISPs: Average Maximum Available in Jacksonville
| Metronet | 5,120 |
|---|---|
| Brightspeed | 2,000 |
| Spectrum | 1,000 |
| Verizon | 300 |
| Viasat | 100 |
| T-Mobile Home Internet | 100 |
| AT&T | 100 |
| EarthLink | 100 |
| HughesNet | 25 |
How fast is your internet?
Test your connection here and see it next to the speeds providers advertise in Jacksonville. It takes about 20 seconds and, on a fast line, can move a few hundred MB of data.
Customer Ratings for Jacksonville Internet Providers
Based on 316 reviews from North Carolina internet customers, AT&T is the best internet service provider for Jacksonville residents. AT&T was rated at an average of 3.73 out of 5 in our report for overall customer satisfaction. EarthLink wins for second-place in North Carolina, with 4.00 out of 5 stars and 90.2% coverage in Jacksonville.
At a national level, based on 4322 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.01 out of 5.
Local, State, and National Ratings for all Jacksonville Internet Providers
The table below shows average customer ratings from customers in Jacksonville, North Carolina, and customers throughout the country.
| ISP / Tech Type | Jacksonville Overall | North Carolina Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| AT&T | (0) | (59) | (1051) | View Plans | ||
| T-Mobile Home Internet | (0) | (13) | (341) | View Plans | ||
| Metronet | (0) | (3) | (76) | View Plans | ||
| EarthLink | (0) | (1) | (15) | View Plans | ||
| Verizon | (0) | (9) | (815) | View Plans | ||
| Spectrum | (4) | (214) | (1948) | View Plans | ||
| Brightspeed | (0) |  (17) | (76) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Viasat | (0) | (0) |  (12) | View Plans |
Customer Ratings for Internet Provider Speeds in Jacksonville
Based on data reported by Jacksonville ISPs to the FCC, the fastest speeds in the city are available through Metronet. The company offers speeds up to 5,120 Mbps in Jacksonville. Therefore, the average customer can get up to 5,120 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.
However, actual customers rated their satisfaction with internet speed highest with AT&T. This indicates AT&T reliably delivers speeds expected by the customer based on the plan they are paying for.
| ISP / Tech Type | Jacksonville Speed | North Carolina Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| AT&T | (0) | (59) | (1051) | View Plans | ||
| T-Mobile Home Internet | (0) | (13) | (341) | View Plans | ||
| Spectrum | (4) | (214) | (1948) | View Plans | ||
| EarthLink | (0) | (1) | (15) | View Plans | ||
| Metronet | (0) | (3) | (76) | View Plans | ||
| Verizon | (0) | (9) | (815) | View Plans | ||
| Brightspeed | (0) | (17) | (76) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans |
Who is the Cheapest Internet Provider in Jacksonville?
Of the providers in Jacksonville, customers rate T-Mobile Home Internet the best for price. Data comes from customers rating their satisfaction with pricing: in Jacksonville where enough of them have reviewed a provider, otherwise across North Carolina or the country. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
T-Mobile Home Internet is rated 4.23 out of 5 for price, which is higher than the average across all internet providers in the country. Metronet is rated second for affordability, with an average price rating of 4.00 out of 5.
The table below shows how customers in Jacksonville, North Carolina, and the United States rated the affordability of their internet service.
Rated Affordability in Jacksonville
| ISP / Tech Type | Jacksonville Affordability | North Carolina Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| T-Mobile Home Internet | (0) | (13) | (341) | View Plans | ||
| Metronet | (0) | (3) | (76) | View Plans | ||
| Verizon | (0) | (9) | (815) | View Plans | ||
| EarthLink | (0) | (1) | (15) | View Plans | ||
| AT&T | (0) | (59) | (1051) | View Plans | ||
| Brightspeed | (0) | (17) | (76) | View Plans | ||
| Spectrum | (4) | (214) | (1948) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans |
Customer Reviews for Internet Service Providers in North Carolina
Customer Reviews
ISPReports User
Spectrum Cable
November 05, 2026 Service during the day has gotten a little better. However, Spectrum does a lot of maintenance late at night and therefore the TV and Internet go out. Not happy with that since I stay up late.
ISPReports User
Ripple Fiber
November 01, 2026 Constant outages with customer service associates that barely know anything about the product
M.L.
AT&T Fiber
October 26, 2026 Price keeps going up, for the same service. Terrible internet service: 6 outages in the past month (Sept-Oct 2026) Very unreliable. If you have a problem: Customer Service is an AI bot.
ISPReports User
Spectrum
October 26, 2026 Declining since an optic company came into our housing area in zip 28110. We are displeased and considering alternatives.
ISPReports User
Brightspeed
October 23, 2026 You can not pay me enough to recommend Brightspeed. I can not believe that there are any legitimate reviews over a 2.
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Which ISP Should You Choose in Jacksonville?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in Jacksonville is AT&T.
- The fastest internet provider should be Metronet. Considering speed for the money and reliability in speeds, AT&T may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in Jacksonville is T-Mobile Home Internet.
- Viasat, Spectrum, and HughesNet has the broadest coverage in Jacksonville, available to 98.7% of homes, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.