Advertiser Disclosure: We may earn commissions when you buy through links on our site. Learn more

8 Best Internet Providers in Mercer Island, WA

Find internet availability by address in Mercer Island, WA

Jump to: Best Internet Provider | Availability Maps | Customer Reviews | Mercer Island ISP Report Card | Business Internet in Mercer Island

Mercer Island ISP Report at a Glance
ISP grade Mercer Island ISP Report Card B-
Average speed Download Speed for Most Households 2,314 Mbps
ISP count Number of Internet Service Providers 8
Customer review count Real Mercer Island Customer Ratings 0

This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.

Data update information▼

This page reflects the most recent FCC update from September 03, 2026, based on the Broadband Data Collection as of December 31, 2025.

Mercer Island has 8 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Cable, Fiber, DSL, and Fixed Wireless internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Mercer Island.

Mercer Island overview

▼

Mercer Island has 8 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Cable, Fiber, DSL, and Fixed Wireless internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Mercer Island.

Compare Providers Ranked by Coverage, Speed, and Customer Ratings

XFINITY

XFINITY logo

Availability:

99.9%

Customer Rating:

3.4 of 5 stars

(2318)

View Plans

1-877-244-3013 Price: $45.00 - $119.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Mercer Island.

Max Download Speed InfoCalculated from the maximum speeds available to most Mercer Island residents, weighted by block population.

Customer Rating

Fiber

2.7%

2,000 Mbps

2,000 Mbps

Fiber: 3.5 of 5 stars

(290)

Cable

99.9%

2,000 Mbps

2,000 Mbps

Cable: 3.3 of 5 stars

(2026)

Centurylink

Centurylink logo

Availability:

67.4%

Customer Rating:

3.2 of 5 stars

(179)

View Plans

1-844-526-6307 Price: $55.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Mercer Island.

Max Download Speed InfoCalculated from the maximum speeds available to most Mercer Island residents, weighted by block population.

Customer Rating

Fiber

34.4%

918 Mbps

1,000 Mbps

Fiber: 3.8 of 5 stars

(61)

DSL

52.1%

58 Mbps

140 Mbps

DSL: 2.9 of 5 stars

(118)

Quantum Fiber

Quantum Fiber logo

Availability:

50.0%

Customer Rating:

3.9 of 5 stars

(50)

View Plans

1-833-875-1349 Price: $50.00 - $165.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Mercer Island.

Max Download Speed InfoCalculated from the maximum speeds available to most Mercer Island residents, weighted by block population.

Customer Rating

Fiber

50.0%

2,584 Mbps

8,000 Mbps

Fiber: 3.9 of 5 stars

(50)

Astound Broadband

Astound Broadband logo

Availability:

11.1%

Customer Rating:

3.3 of 5 stars

(117)

View Plans

1-888-760-7911 Price: $30.00 - $45.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Mercer Island.

Max Download Speed InfoCalculated from the maximum speeds available to most Mercer Island residents, weighted by block population.

Customer Rating

Fiber

11.1%

2,000 Mbps

2,000 Mbps

Fiber: 3.3 of 5 stars

(20)

Above are the top 4 providers in Mercer Island, WA for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your city.

EarthLink

EarthLink logo

Availability:

94.2%

Customer Rating:

3.4 of 5 stars

(15)

View Plans

1-877-418-2092 Price: Starting at $39.95 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Mercer Island.

Max Download Speed InfoCalculated from the maximum speeds available to most Mercer Island residents, weighted by block population.

Customer Rating

Fixed Wireless

94.2%

52 Mbps

100 Mbps

Wireless: 3.3 of 5 stars

(4)

AT&T

AT&T logo

Availability:

94.2%

Customer Rating:

3.6 of 5 stars

(1007)

View Plans

1-877-610-1219 Price: Starting at $40.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Mercer Island.

Max Download Speed InfoCalculated from the maximum speeds available to most Mercer Island residents, weighted by block population.

Customer Rating

Fixed Wireless

94.2%

52 Mbps

100 Mbps

Wireless: 3.6 of 5 stars

(196)

T-Mobile Home Internet

T-Mobile Home Internet logo

Availability:

91.8%

Customer Rating:

4.0 of 5 stars

(322)

View Plans

1-833-601-2935 Price: Starting at $45.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Mercer Island.

Max Download Speed InfoCalculated from the maximum speeds available to most Mercer Island residents, weighted by block population.

Customer Rating

Fixed Wireless

91.8%

88 Mbps

100 Mbps

Wireless: 4.0 of 5 stars

(322)

Verizon

Verizon logo

Availability:

80.2%

Customer Rating:

3.8 of 5 stars

(783)

View Plans

1-833-213-7018 Price: $50.00 - $75.00 / mo.

Connection

Availability

Avg. Download Speed InfoThe highest download speed available in Mercer Island.

Max Download Speed InfoCalculated from the maximum speeds available to most Mercer Island residents, weighted by block population.

Customer Rating

Fixed Wireless

80.2%

472 Mbps

1,000 Mbps

Wireless: 3.6 of 5 stars

(350)

Providers with less than 1% coverage in this city are excluded from the list. To see if one of these providers is available at your home, please use the address search above.

Satellite providers, which generally offer 100% coverage across the United States, are available for Mercer Island residents as well. Some of the top satellite options include Dish Network, DirecTV, HughesNet, Viasat, and Starlink. These providers offer varied services and pricing, giving residents flexibility in choosing the best option for their location and needs.

Starlink

Starlink logo

Availability:

100%

Customer Rating:

4.0 of 5 stars

(58)

View Plans

Price: $55.00 - $130.00 / mo.

Viasat

Viasat logo

Availability:

100%

Customer Rating:

1.7 of 5 stars

(12)

View Plans

1-833-875-1370 Price: $39.99 - $69.99 / mo.

DirecTV

DirecTV logo

Availability:

100%

Customer Rating:

4.3 of 5 stars

(9)

Dish

Dish logo

Availability:

100%

Customer Rating:

3.7 of 5 stars

(13)

View Plans

1-833-875-1332 Price: $55.00 / mo.

Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Mercer Island ratings may vary and are shown below.

Who is the Best Internet Provider in Mercer Island, WA?

Quantum Fiber is the highest-rated internet provider in Mercer Island based on 198 Washington customer reviews, and T-Mobile Home Internet has the highest rating nationwide. The provider information above and the information immediately below can help you decide. Compare provider ratings and review counts above.

The chart and table below show average customer ratings from customers in Mercer Island, Washington, and customers throughout the country.

Top Rated Internet Providers in Mercer Island

Verizon3.863.77
XFINITY3.243.35
Astound Broadband2.573.27
Quantum Fiber4.673.86
  • City Rating
  • State Rating
  • National Rating

Local, State, and National Ratings for all Mercer Island Internet Providers

ISP / Tech TypeMercer Island OverallWashington OverallNational OverallFor Service
Verizon (0) (7) (783)View Plans
XFINITY (0) (129) (2318)View Plans
Astound Broadband (0) (21) (117)View Plans
Quantum Fiber (0) (3) (50)View Plans
AT&T (0) (1) (1007)View Plans
T-Mobile Home Internet (0) (13) (322)View Plans
Centurylink (0) (24) (179)View Plans
HughesNet (0) (2) (24)View Plans
EarthLink (0) (0) (15)View Plans
Viasat (0) (0) (12)View Plans

Based on 198 reviews from Washington internet customers, Quantum Fiber is the best internet service provider for Mercer Island residents. Quantum Fiber was rated at an average of 4.67 out of 5 in our report for overall customer satisfaction. T-Mobile Home Internet wins for second-place in Washington, with 3.92 out of 5 stars and 91.8% coverage in Mercer Island.

At a national level, based on 4791 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.04 out of 5.

Which Providers are Available at my Home in Mercer Island?

The map shows speeds per provider and where each provider is available. Click the drop-down menu to choose

a different provider.

Mercer Island, WA map of internet availability

 

Speeds and coverage vary within the city, and sometimes even from block to block. The map shows speeds per provider and where each provider is available.

Who is the Fastest Internet Provider in Mercer Island?

Based on both FCC data and unbiased customer ratings in Mercer Island, the fastest internet in the city comes from Quantum Fiber.

Data Reported to FCC by ISPs: Average Maximum Available in Mercer Island

Max Advertised Speed in Mercer Island, WA

Quantum Fiber8,000 Mbps
Astound Broadband2,000 Mbps
XFINITY2,000 Mbps
Centurylink1,000 Mbps
Verizon1,000 Mbps
AT&T100 Mbps
EarthLink100 Mbps
T-Mobile Home Internet100 Mbps

ISP / Tech TypeMax Advertised Speed
Quantum Fiber8,000 Mbps
Astound Broadband2,000 Mbps
XFINITY from Comcast2,000 Mbps
Centurylink1,000 Mbps
Verizon1,000 Mbps
T-Mobile Home Internet100 Mbps
AT&T100 Mbps
EarthLink100 Mbps
Viasat100 Mbps
HughesNet25 Mbps

Customer Ratings for Internet Provider Speeds in Mercer Island

XFINITY3.713.76
Verizon4.143.98
Astound Broadband3.333.55
Quantum Fiber5.004.14
  • City Rating
  • State Rating
  • National Rating

ISP / Tech TypeMercer Island SpeedWashington SpeedNational SpeedFor Service
Verizon (0) (7) (783)View Plans
XFINITY (0) (129) (2318)View Plans
Astound Broadband (0) (21) (117)View Plans
Quantum Fiber (0) (3) (50)View Plans
AT&T (0) (1) (1007)View Plans
T-Mobile Home Internet (0) (13) (322)View Plans
Centurylink (0) (24) (179)View Plans
HughesNet (0) (2) (24)View Plans
EarthLink (0) (0) (15)View Plans
Viasat (0) (0) (12)View Plans

Based on data reported by Mercer Island ISPs to the FCC, the fastest speeds in the city are available through Quantum Fiber. The company offers speeds up to 8,000 Mbps in Mercer Island. Therefore, the average customer can get up to 2,584 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.

Additionally, actual customers in the city rated their satisfaction with internet speed highest with Quantum Fiber. This indicates Quantum Fiber reliably delivers speeds expected by the customer based on the plan they are paying for.

Who is the Cheapest Internet Provider in Mercer Island?

Washington customers rate T-Mobile Home Internet as the cheapest internet service provider in state. Data comes from customers in the state rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.

T-Mobile Home Internet received a local rating of 3.85 out of 5, which is similar to the average across all internet providers in the country. Quantum Fiber is rated in second place for affordability by the company’s Mercer Island customers with an average price rating of 4.33 out of 5.

The chart and graph below show how customers in Mercer Island, Washington, and the United States rated the affordability of their internet service.

Rated Affordability in Mercer Island

Verizon3.713.45
XFINITY3.003.01
Astound Broadband2.143.09
Quantum Fiber4.334.04
  • City Rating
  • State Rating
  • National Rating

ISP / Tech TypeMercer Island AffordabilityWashington AffordabilityNational AffordabilityFor Service
Verizon (0) (7) (783)View Plans
XFINITY (0) (129) (2318)View Plans
Astound Broadband (0) (21) (117)View Plans
Quantum Fiber (0) (3) (50)View Plans
T-Mobile Home Internet (0) (13) (322)View Plans
Centurylink (0) (24) (179)View Plans
AT&T (0) (1) (1007)View Plans
HughesNet (0) (2) (24)View Plans
EarthLink (0) (0) (15)View Plans
Viasat (0) (0) (12)View Plans

Mercer Island Internet Health Assessment

ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the city and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for Mercer Island below, including the metrics used and how Mercer Island compares to the rest of Washington and nation.

Mercer Island ISP Report Card: B-
Metric

(hover for details)
Mercer Island Washington USA
55.01% 53.55% 71.53%
2,314 Mbps 2,784 Mbps 3,583 Mbps
6.1 6.5 7.1

 

Mercer Island Digital Connectivity Index: 87 / 100
Metric

(hover for details)
Mercer Island Washington USA
2.6 2.6 2.7
39% 19% 15%
98% 97% 96%
96% 94% 91%
88% 80% 76%
88% 81% 77%

Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.

Mercer Island ISP Report Card & Digital Connectivity Index

The ISP Report Card in Mercer Island is B-, which is much better than other cities. The local demand for broadband internet connectivity in Mercer Island is high with a score of 87 / 100 in our Digital Connectivity Index. This means that internet service providers operating in Mercer Island have done a great job meeting the needs of its residents.

The Mercer Island ISP Report Card evaluates the city on availability and speed metrics compared to other cities in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a city needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.

96% of Mercer Island households have an internet connection despite having 99.95% availability. 88% of households have fiber, cable, or DSL, 6% have satellite, 0% are still on dial-up, and 2% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.

As you can see in the table above, while 88% of households have a broadband connection such as fiber, cable or DSL available to their home, 88% subscribe to it. A very large amount of Mercer Island residents are taking advantage of the available internet infrastructure.

For more details, please visit our ISP Report Card and Digital Connectivity Index pages.

How do Neighboring Cities Compare to Mercer Island?

Beaux Arts Village, WA

  • ISP Report Card: B-
  • Digital Connectivity Index: 96 / 100
Newcastle, WA

  • ISP Report Card: C
  • Digital Connectivity Index: 84 / 100
Bellevue, WA

  • ISP Report Card: B-
  • Digital Connectivity Index: 87 / 100

Medina, WA

  • ISP Report Card: C-
  • Digital Connectivity Index: 89 / 100
Clyde Hill, WA

  • ISP Report Card: C+
  • Digital Connectivity Index: 89 / 100
Bryn Mawr-Skyway, WA

  • ISP Report Card: B-
  • Digital Connectivity Index: 81 / 100

Hunts Point, WA

  • ISP Report Card: C-
  • Digital Connectivity Index: 92 / 100
Yarrow Point, WA

  • ISP Report Card: B+
  • Digital Connectivity Index: 92 / 100
Boulevard Park, WA

  • ISP Report Card: B+
  • Digital Connectivity Index: 82 / 100

How Much Speed does a Mercer Island Household Need?

Higher speed is typically preferred, but that comes at a higher price. The average size of a household in Mercer Island is 2.6, which is smaller than the Washington average of 2.6 and smaller than the national average of 2.7. Mercer Island’s average household income is $212,696 which is much higher than the Washington average of $109,860 and much higher than the national average of $93,246. Homes with more people living in them and with higher incomes tend to indicate more devices being used more often.

Mercer Island also has 17% of its population enrolled in school between the 6th grade and college level, this is higher than the Washington average of 15%. Additionally, 39% of residents work from home, which is higher than the 19% of residents in Washington who work from home. This and other factors you can see above show us that the community of Mercer Island has a very high need for internet connectivity and speeds.

Compared to the rest of the country, Mercer Island households are much more technology-engaged. 98% of households have some sort of computing device, 96% have desktops or laptops in the home, and 97% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.

Which Fiber Internet Providers are Available in Mercer Island?

Quantum Fiber in Mercer Island, WA

Quantum Fiber logo

Availability:

50.0%

Customer Rating:

3.9 of 5 stars

(50)

Avg. Download Speed

2,584 Mbps

Quantum Fiber offers Fiber service to 50.0% of Mercer Island homes. Across the city, Quantum Fiber is the only type of service available from the company, with speeds up to 2,584 Mbps, with speeds from 940 Mpbs up to 8,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 940 and as high as 8,000, with an average of 1,731 Mbps throughout the city. Quantum Fiber is rated the same as other types of internet service available in Mercer Island from Quantum Fiber in terms of customer satisfaction.

Centurylink Fiber in Mercer Island, WA

Centurylink logo

Availability:

34.4%

Customer Rating:

3.8 of 5 stars

(61)

Avg. Download Speed

918 Mbps

Centurylink offers Fiber service to 34.4% of Mercer Island homes. Across the city, Centurylink Fiber has speeds up to 918 Mbps, with speeds from 10 Mpbs up to 1,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 1,000, with an average of 878 Mbps throughout the city. Centurylink Fiber is rated lower than other types of internet service available in Mercer Island from Centurylink in terms of customer satisfaction.

Astound Broadband Fiber in Mercer Island, WA

Astound Broadband logo

Availability:

11.1%

Customer Rating:

3.3 of 5 stars

(20)

Avg. Download Speed

2,000 Mbps

Astound Broadband offers Fiber service to 11.1% of Mercer Island homes. Across the city, Astound Broadband Fiber is the only type of service available from the company, with speeds up to 2,000 Mbps, with speeds from 2,000 Mpbs up to 2,000 Mbps depending on the address. Upload speeds are symmetrical, meaning they are exactly the same as download speeds for Astound Broadband Fiber. Astound Broadband Fiber is rated the same as other types of internet service available in Mercer Island from Astound Broadband in terms of customer satisfaction.

XFINITY Fiber in Mercer Island, WA

XFINITY logo

Availability:

2.7%

Customer Rating:

3.5 of 5 stars

(290)

Avg. Download Speed

2,000 Mbps

XFINITY from Comcast offers Fiber service to 2.7% of Mercer Island homes. Across the city, XFINITY Fiber has speeds up to 2,000 Mbps, with speeds from 2,000 Mpbs up to 2,000 Mbps depending on the address. Upload speeds are symmetrical, meaning they are exactly the same as download speeds for XFINITY Fiber. XFINITY Fiber is rated about the same as other types of internet service available in Mercer Island from XFINITY in terms of customer satisfaction.

Which Cable Internet Providers are Available in Mercer Island?

XFINITY Cable in Mercer Island, WA

XFINITY logo

Availability:

99.9%

Customer Rating:

3.3 of 5 stars

(2026)

Avg. Download Speed

2,000 Mbps

XFINITY from Comcast offers Cable service to 99.9% of Mercer Island homes. Across the city, XFINITY Cable has speeds up to 2,000 Mbps, with speeds from 2,000 Mpbs up to 2,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 250 and as high as 2,000, with an average of 1,987 Mbps throughout the city. XFINITY Cable is rated the same as other types of internet service available in Mercer Island from XFINITY in terms of customer satisfaction.

Which DSL Internet Providers are Available in Mercer Island?

Centurylink DSL in Mercer Island, WA

Centurylink logo

Availability:

52.1%

Customer Rating:

2.9 of 5 stars

(118)

Avg. Download Speed

58 Mbps

Centurylink offers DSL service to 52.1% of Mercer Island homes. Across the city, Centurylink DSL has speeds up to 58 Mbps, with speeds from 10 Mpbs up to 140 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 100, with an average of 11 Mbps throughout the city. Centurylink DSL is rated about the same as other types of internet service available in Mercer Island from Centurylink in terms of customer satisfaction.

Which Fixed Wireless and LTE Internet Providers are Available in Mercer Island?

EarthLink Fixed Wireless in Mercer Island, WA

EarthLink logo

Availability:

94.2%

Customer Rating:

3.3 of 5 stars

(4)

Avg. Download Speed

52 Mbps

EarthLink offers Fixed Wireless service to 94.2% of Mercer Island homes. Across the city, EarthLink Fixed Wireless is the only type of service available from the company, with speeds up to 52 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 9.0 Mbps throughout the city. EarthLink Fixed Wireless is rated other types of internet service available in Mercer Island from EarthLink in terms of customer satisfaction.

AT&T Fixed Wireless in Mercer Island, WA

AT&T logo

Availability:

94.2%

Customer Rating:

3.6 of 5 stars

(196)

Avg. Download Speed

52 Mbps

AT&T offers Fixed Wireless service to 94.2% of Mercer Island homes. Across the city, AT&T Fixed Wireless is the only type of service available from the company, with speeds up to 52 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 9.0 Mbps throughout the city. AT&T Fixed Wireless is rated other types of internet service available in Mercer Island from AT&T in terms of customer satisfaction.

T-Mobile Home Internet Fixed Wireless in Mercer Island, WA

T-Mobile Home Internet logo

Availability:

91.8%

Customer Rating:

4.0 of 5 stars

(322)

Avg. Download Speed

88 Mbps

T-Mobile Home Internet offers Fixed Wireless service to 91.8% of Mercer Island homes. Across the city, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 88 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 17 Mbps throughout the city. T-Mobile Home Internet Fixed Wireless is rated other types of internet service available in Mercer Island from T-Mobile Home Internet in terms of customer satisfaction.

Verizon Fixed Wireless in Mercer Island, WA

Verizon logo

Availability:

80.2%

Customer Rating:

3.6 of 5 stars

(350)

Avg. Download Speed

472 Mbps

Verizon offers Fixed Wireless service to 80.2% of Mercer Island homes. Across the city, Verizon Fixed Wireless is the only type of service available from the company, with speeds up to 472 Mbps, with speeds from 25 Mpbs up to 1,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 6.0 and as high as 75, with an average of 36 Mbps throughout the city. Verizon Fixed Wireless is rated other types of internet service available in Mercer Island from Verizon in terms of customer satisfaction.

Which ISP Should You Choose in Mercer Island?

The right ISP for you depends upon your needs, but in general we can make the following suggestions:

  • The best all-around internet service provider in Mercer Island is Quantum Fiber.
  • The fastest internet provider should be Quantum Fiber. Considering speed for the money and reliability in speeds, Quantum Fiber may be a better choice based on real-world local customer feedback.
  • The most affordable internet provider in Mercer Island is T-Mobile Home Internet.
  • XFINITY from Comcast, Viasat, and HughesNet has the broadest coverage in Mercer Island, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.

How does Mercer Island compare to other cities with a similar population?

To see how Mercer Island stacks up on the national level, it’s useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to Mercer Island’s B- ISP Report Card and 87 / 100 Digital Connectivity Index.

Allendale, MI

  • ISP Report Card: B-
  • Digital Connectivity Index: 74 / 100
Yorkville, IL

  • ISP Report Card: A-
  • Digital Connectivity Index: 80 / 100
Yelm, WA

  • ISP Report Card: C-
  • Digital Connectivity Index: 76 / 100

West Hempstead, NY

  • ISP Report Card: B+
  • Digital Connectivity Index: 87 / 100
Wayne, PA

  • ISP Report Card: B
  • Digital Connectivity Index: 93 / 100
Waukee, IA

  • ISP Report Card: A-
  • Digital Connectivity Index: 78 / 100

Watertown, WI

  • ISP Report Card: B-
  • Digital Connectivity Index: 57 / 100
Wallingford, CT

  • ISP Report Card: B+
  • Digital Connectivity Index: 74 / 100
Wakefield, MA

  • ISP Report Card: B+
  • Digital Connectivity Index: 78 / 100

Customer Reviews

Customer Reviews for Internet Service Providers in Mercer Island

Customer Reviews

Sort By

Filter By

ISPReports User

HughesNet Satellite

August 05, 2026

### One star only because zero isn’t an option HughesNet provided, without question, the worst internet service and customer service we have ever experienced. We remained customers for seven years—not because we were satisfied, but because we live in a rural area and had no other viable option. The service was never consistently reliable. Streaming a complete movie was nearly impossible. Calls repeatedly dropped, including calls made to HughesNet’s own customer service department because the connection was so unstable. When that happened, they wouldn’t call us back, and we often couldn’t reconnect with them to finish resolving the problem. HughesNet repeatedly claimed we had used all our data, even during periods when we had barely streamed anything and hadn’t managed to watch complete movies. We were told that exceeding the data allowance would only result in slower speeds, but what we experienced wasn’t merely a slowdown—the service would become completely disrupted and practically unusable. Technical support was equally frustrating. Technicians would identify problems or recommend solutions, only for HughesNet to refuse to authorize or implement what its own technicians recommended. We spent years calling, troubleshooting, repeating the same information, and being passed around without receiving a lasting solution. We paid every month for a service that frequently failed to provide even basic, dependable internet access. The moment fiber internet finally became available in our area, we left HughesNet. Since switching, the difference has been unbelievable: reliable service, uninterrupted streaming, stable calls, and none of the constant excuses or mysterious data problems we dealt with before. That alone confirmed that our devices and usage were not the real issue. Seven years with HughesNet gave them more than enough opportunity to provide the service and support we were paying for. They consistently failed at both. I would never recommend HughesNet to anyone. If it appears to be your only option, investigate absolutely every possible alternative before signing up. Being without internet may be less aggravating than paying for internet that repeatedly doesn’t work.

More
Plan Pricing:
Internet Speed:
Overall Rating:

andy o

Ziply Fiber

May 03, 2026

The service seems to be lacking in speed, which is a problem. Overall, it seems generally reliable. The only alternative is Comcast so Ziply is the lesser of two evils, I guess lol

More
Plan Pricing:
Internet Speed:
Overall Rating:

Lost S.

Desert Winds Wireless Fixed Wireless

April 20, 2026

Your websites info about what providers are available in my area (Richland WA) is very misleading and/or inaccurate.. For example you have Wi-Fiber listed but when I click their link for plan pricing it takes you to someplace in Utah, no where near me. My current ISP isn't even listed as a provider in my area, so VERY INACCURATE INFORMATION.

More
Plan Pricing:
Internet Speed:
Overall Rating:

A Bremerton, WA Customer

Astound Broadband Cable

March 23, 2026

Astound is not my first choice of an internet provider, but we have no choice other than adding satellite internet to our direct tv service. They remain the only gig “in town” so to speak as we could not switch to another provider even if we wanted to.

Additionally, there are no local stores to go to get customer support I’d say, your router failed. You have to drive at least a half hour depending on where you live.

Finally, there seems to be frequent service interruptions. Sometimes, you can go weeks without the service going down, and others, it can feel like it happens at least once per week. If you’re working from home and need reliable internet access, it’s probably best to invest in a mobile hotspot. Preferably with your own wireless company that is not Astound.

There is nothing Astound-ing about this company.

More
Plan Pricing:
Internet Speed:
Overall Rating:

Blake H

T-Mobile Home Internet Fixed Wireless

March 22, 2026

I currently have a bundle plan with T-Mobile home 5G internet and my phone line.

I’ve always had a very positive experience with customer service and tech support using T-Mobile.

I’ve rarely lost service and if I did it was due to a local environmental issue such as a tree falling on a power line, otherwise I always have great connection.

The price is incredibly affordable, I only pay around $30 per month for internet.

I’m very happy with my service and hope to only use T-Mobile going forward.

More
Plan Pricing:
Internet Speed:
Overall Rating:

Rate your provider

Share your experience to help others in your area choose.

Overall