Best Internet Providers in New Bern, NC
All 8 providers, ranked by coverage, speed and customer ratings
Find internet availability by address in New Bern, NC
New Bern has 8 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Fiber, Cable, DSL, and Fixed Wireless internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in New Bern.
Ranks compare New Bern with the 749 US small cities (50,000 to 99,999 people), the tiers of our fastest-cities rankings.
The Best Internet in New Bern, NC at a Glance
New Bern Internet Providers, Ranked by Coverage, Speed and Customer Ratings
Optimum
Connection
Customer Rating
Cable
Brightspeed
Connection
Customer Rating
Fiber
DSL
Fixed Wireless
Metronet
Connection
Customer Rating
Fiber
EarthLink
Connection
Customer Rating
Fixed Wireless
Providers with less than 1% coverage in this city are excluded from the list. To see if one of these providers is available at your home, please use the address search above.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local New Bern ratings may vary and are shown below.
Who is the Best Internet Provider in New Bern, NC?
AT&T is the highest-rated internet provider in New Bern based on 328 North Carolina customer reviews, and T-Mobile Home Internet has the highest rating nationwide. The provider information above and the information immediately below can help you decide. Compare provider ratings and review counts above.
or call 1-877-610-1219
Which Providers are Available at my Home in New Bern?
Coverage changes block by block. Pick a provider and a technology to see where its service reaches: the darker the area, the larger the share of homes it covers. For your exact address, use the address search above.
Coverage map for each provider in New Bern
- Metronet - fiber coverage map
- Brightspeed - fiber coverage map
- Optimum - cable coverage map
- Spectrum - cable coverage map
- Verizon - fixed wireless coverage map
- Spectrum - fiber coverage map
- T-Mobile Home Internet - fixed wireless coverage map
- Brightspeed - dsl coverage map
- AT&T - fixed wireless coverage map
- EarthLink - fixed wireless coverage map
- Brightspeed - fixed wireless coverage map
How New Bern Compares to Places Its Size
New Bern's report card score is tied 422nd of 749 and its connectivity index is tied 650th of 749.
| Measure | New Bern | Rank among US small cities (50,000 to 99,999 people) | Craven County | North Carolina | US | Leader |
|---|---|---|---|---|---|---|
| ISP Report Card inputs: what providers offer here | ||||||
| Fiber availability | 79.7% | 386th of 749 | 80.3% | 78.0% | 71.5% | Aloha, OR and Shawnee, KS (100.0%) |
| Average top speed | 3,993 Mbps | 305th of 749 | 3,827 Mbps | 3,577 Mbps | 3,486 Mbps | Layton, UT (9,808 Mbps) |
| Providers at a typical address | 6.7 | Tied 511th of 749 | 6.6 | 7.3 | 7.1 | Guaynabo, PR (14.3) |
| Connectivity index inputs: how much households need and use the internet | ||||||
| People per household | 2.3 | Tied 635th of 749 | 2.3 | 2.5 | 2.7 | Pacoima, CA and Spring Valley, NY (4.3) |
| Workers who work from home | 9% | Tied 602nd of 749 | 8% | 16% | 15% | Danville, CA and Potomac, MD and 2 more (39%) |
| Homes with a computer, tablet or phone | 94% | Tied 625th of 749 | 94% | 95% | 96% | Atascocita, TX and Eastvale, CA and 8 more (100%) |
| Homes with internet | 88% | Tied 646th of 749 | 87% | 91% | 91% | Centreville, VA and Danville, CA and 2 more (99%) |
| Homes on fiber, cable or DSL | 77% | Tied 464th of 749 | 74% | 77% | 76% | Flower Mound, TX and Johns Creek, GA and 1 more (93%) |
| More about the households here | ||||||
| Homes with a desktop or laptop | 78% | Tied 534th of 749 | 76% | 80% | 81% | Sammamish, WA (99%) |
| Median household income | $69,364 | 602nd of 749 | $68,507 | $83,207 | $93,246 | Potomac, MD ($227,882) |
| Residents in school (6th grade to college) | 15% | Tied 397th of 749 | 14% | 16% | 16% | East Lansing, MI (58%) |
Fiber reaches 79.7% of homes in New Bern, against 80.3% across Craven County and 78.0% across North Carolina. Households in New Bern are smaller than the US average (2.3 people against 2.7); 9% of workers work from home (US 15%); and the median household income is $69,364 (US $93,246).
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
Fiber, 5G, Cable and DSL Internet in New Bern
Which Fiber Internet Providers are Available in New Bern?
Metronet Fiber in New Bern, NC
Availability:
72.1%
Customer Rating:
(74)
Avg. Download Speed
5,120 Mbps
Metronet offers Fiber service to 72.1% of New Bern homes. Across the city, Metronet Fiber is the only type of service available from the company, with speeds up to 5,120 Mbps
Brightspeed Fiber in New Bern, NC
Availability:
62.9%
Customer Rating:
(31)
Avg. Download Speed
1,834 Mbps
Brightspeed offers Fiber service to 62.9% of New Bern homes. Across the city, Brightspeed Fiber has speeds up to 1,834 Mbps, with speeds from 940 Mpbs up to 2,000 Mbps depending on the address. Upload speeds are symmetrical, meaning they are exactly the same as download speeds for Brightspeed Fiber. Brightspeed Fiber is rated lower than other types of internet service available in New Bern from Brightspeed in terms of customer satisfaction.
Spectrum Fiber in New Bern, NC
Availability:
7.7%
Customer Rating:
(207)
Avg. Download Speed
1,000 Mbps
Spectrum offers Fiber service to 7.7% of New Bern homes. Across the city, Spectrum Fiber has speeds up to 1,000 Mbps
Which Fixed Wireless and LTE Internet Providers are Available in New Bern?
T-Mobile Home Internet Fixed Wireless in New Bern, NC
Availability:
95.5%
Customer Rating:
(342)
Avg. Download Speed
70 Mbps
T-Mobile Home Internet offers Fixed Wireless service to 95.5% of New Bern homes. Across the city, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 70 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 13 Mbps throughout the city.
EarthLink Fixed Wireless in New Bern, NC
Availability:
85.3%
Customer Rating:
(4)
Avg. Download Speed
30 Mbps
EarthLink offers Fixed Wireless service to 85.3% of New Bern homes. Across the city, EarthLink Fixed Wireless is the only type of service available from the company, with speeds up to 30 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 4.1 Mbps throughout the city.
AT&T Fixed Wireless in New Bern, NC
Availability:
85.3%
Customer Rating:
(205)
Avg. Download Speed
30 Mbps
AT&T offers Fixed Wireless service to 85.3% of New Bern homes. Across the city, AT&T Fixed Wireless is the only type of service available from the company, with speeds up to 30 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 4.1 Mbps throughout the city.
Verizon Fixed Wireless in New Bern, NC
Availability:
69.1%
Customer Rating:
(362)
Avg. Download Speed
167 Mbps
Verizon offers Fixed Wireless service to 69.1% of New Bern homes. Across the city, Verizon Fixed Wireless is the only type of service available from the company, with speeds up to 167 Mbps, with speeds from 25 Mpbs up to 300 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 6.0 and as high as 20, with an average of 13 Mbps throughout the city.
Brightspeed Fixed Wireless in New Bern, NC
Availability:
3.4%
Customer Rating:
(0)
Avg. Download Speed
10 Mbps
Brightspeed offers Fixed Wireless service to 3.4% of New Bern homes. Across the city, Brightspeed Fixed Wireless has speeds up to 10 Mbps
Which Cable Internet Providers are Available in New Bern?
Optimum Cable in New Bern, NC
Availability:
88.7%
Customer Rating:
(223)
Avg. Download Speed
940 Mbps
Optimum offers Cable service to 88.7% of New Bern homes. Across the city, Optimum Cable is the only type of service available from the company, with speeds up to 940 Mbps
Spectrum Cable in New Bern, NC
Availability:
15.9%
Customer Rating:
(1739)
Avg. Download Speed
1,000 Mbps
Spectrum offers Cable service to 15.9% of New Bern homes. Across the city, Spectrum Cable has speeds up to 1,000 Mbps
Which DSL Internet Providers are Available in New Bern?
Brightspeed DSL in New Bern, NC
Availability:
85.2%
Customer Rating:
(43)
Avg. Download Speed
42 Mbps
Brightspeed offers DSL service to 85.2% of New Bern homes. Across the city, Brightspeed DSL has speeds up to 42 Mbps, with speeds from 10 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 10, with an average of 4.3 Mbps throughout the city. Brightspeed DSL is rated higher than other types of internet service available in New Bern from Brightspeed in terms of customer satisfaction.
Internet in New Bern by Neighborhood and ZIP Code
New Bern has 2 ZIP codes with their own pages. Each row links to that place’s page.
Neighborhoods in New Bern
| Neighborhood | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|
ZIP codes in New Bern
How New Bern Compares to Nearby Places
The 10 places nearest to New Bern that have their own pages are all within 8 miles. Among them, Trent Woods has the most homes with fiber (100.0%) and James City the fewest (97.6%); New Bern has 79.7%.
| Place | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| New Bern (this page) | 52,479 | 79.7% | 3,993 Mbps | 6.7 | B | 53/100 |
| James City | 5,500 | 97.6% | 4,972 Mbps | 7.5 | A- | 64/100 |
| Trent Woods | 4,077 | 100.0% | 5,120 Mbps | 6.7 | A- | 67/100 |
| River Bend | 2,902 | 99.3% | 5,097 Mbps | 7.3 | A- | 56/100 |
| Reelsboro | 822 | 41.2% | 945 Mbps | 6.3 | C | 52/100 |
| Thurman | 625 | 94.1% | 5,120 Mbps | 6.7 | B+ | 71/100 |
| Bridgeton | 361 | 52.4% | 1,279 Mbps | 6.4 | C+ | 11/100 |
| Forest | 293 | 0.0% | 940 Mbps | 6 | D+ | 30/100 |
| Olympia | 200 | 0.0% | 1,000 Mbps | 4.3 | D | 48/100 |
| Fairfield Harbour | 131 | 92.4% | 1,000 Mbps | 7 | B- | 79/100 |
| Rowes Corner | 72 | 100.0% | 1,000 Mbps | 7 | B+ | 30/100 |
Who is the Fastest Internet Provider in New Bern?
According to unbiased feedback from real internet customers, they reported being happiest with speeds provided by Optimum. On the other hand, based on data provided by the internet providers to the FCC, Metronet should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.
Data Reported to FCC by ISPs: Average Maximum Available in New Bern
| Metronet | 5,120 |
|---|---|
| Brightspeed | 2,000 |
| Spectrum | 1,000 |
| Optimum | 940 |
| Verizon | 300 |
| Viasat | 100 |
| T-Mobile Home Internet | 100 |
| AT&T | 100 |
| EarthLink | 100 |
| HughesNet | 25 |
How fast is your internet?
Test your connection here and see it next to the speeds providers advertise in New Bern. It takes about 20 seconds and, on a fast line, can move a few hundred MB of data.
Customer Ratings for New Bern Internet Providers
Based on 328 reviews from North Carolina internet customers, AT&T is the best internet service provider for New Bern residents. AT&T was rated at an average of 3.73 out of 5 in our report for overall customer satisfaction. EarthLink wins for second-place in North Carolina, with 4.00 out of 5 stars and 85.3% coverage in New Bern.
At a national level, based on 4604 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.02 out of 5.
Local, State, and National Ratings for all New Bern Internet Providers
The table below shows average customer ratings from customers in New Bern, North Carolina, and customers throughout the country.
| ISP / Tech Type | New Bern Overall | North Carolina Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| Optimum | (3) | (12) | (279) | View Plans | ||
| AT&T | (0) | (59) | (1051) | View Plans | ||
| Brightspeed | (0) | (17) | (76) | View Plans | ||
| EarthLink | (0) | (1) | (15) | View Plans | ||
| Metronet | (0) | (3) | (76) | View Plans | ||
| Spectrum | (0) | (214) | (1949) | View Plans | ||
| Verizon | (0) | (9) | (816) | View Plans | ||
| T-Mobile Home Internet | (1) | (13) | (342) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Viasat | (0) | (0) |  (12) | View Plans |
Customer Ratings for Internet Provider Speeds in New Bern
Based on data reported by New Bern ISPs to the FCC, the fastest speeds in the city are available through Metronet. The company offers speeds up to 5,120 Mbps in New Bern. Therefore, the average customer can get up to 5,120 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.
However, actual customers rated their satisfaction with internet speed highest with Optimum. This indicates Optimum reliably delivers speeds expected by the customer based on the plan they are paying for.
| ISP / Tech Type | New Bern Speed | North Carolina Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| Optimum |  (3) | (12) | (279) | View Plans | ||
| AT&T | (0) | (59) | (1051) | View Plans | ||
| Brightspeed | (0) | (17) | (76) | View Plans | ||
| EarthLink | (0) | (1) | (15) | View Plans | ||
| Metronet | (0) | (3) | (76) | View Plans | ||
| Spectrum | (0) | (214) | (1949) | View Plans | ||
| Verizon | (0) | (9) | (816) | View Plans | ||
| T-Mobile Home Internet |  (1) | (13) | (342) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans |
Who is the Cheapest Internet Provider in New Bern?
Of the providers in New Bern, customers rate T-Mobile Home Internet the best for price. Data comes from customers rating their satisfaction with pricing: in New Bern where enough of them have reviewed a provider, otherwise across North Carolina or the country. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
T-Mobile Home Internet is rated 5.00 out of 5 for price, which is much higher than the average across all internet providers in the country. AT&T is rated second for affordability, with an average price rating of 3.46 out of 5.
The table below shows how customers in New Bern, North Carolina, and the United States rated the affordability of their internet service.
Rated Affordability in New Bern
| ISP / Tech Type | New Bern Affordability | North Carolina Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| T-Mobile Home Internet |  (1) | (13) | (342) | View Plans | ||
| AT&T | (0) | (59) | (1051) | View Plans | ||
| Brightspeed | (0) | (17) | (76) | View Plans | ||
| EarthLink | (0) | (1) | (15) | View Plans | ||
| Metronet | (0) | (3) | (76) | View Plans | ||
| Spectrum | (0) | (214) | (1949) | View Plans | ||
| Verizon | (0) | (9) | (816) | View Plans | ||
| Optimum | (3) | (12) | (279) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans |
Customer Reviews for Internet Service Providers in North Carolina
Customer Reviews
A New Bern, NC Customer
Optimum Cable
November 25, 2025 A New Bern, NC Customer
T-Mobile Home Internet Fixed Wireless
June 20, 2023 A New Bern, NC Customer
Optimum Fiber
May 26, 2023 I think it is a shame that they up your fee until you call to complain and then they bring it back down.
A New Bern, NC Customer
Optimum Cable
February 09, 2023 ISPReports User
Spectrum Cable
November 05, 2026 Service during the day has gotten a little better. However, Spectrum does a lot of maintenance late at night and therefore the TV and Internet go out. Not happy with that since I stay up late.
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Which ISP Should You Choose in New Bern?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in New Bern is AT&T.
- The fastest internet provider should be Metronet. Considering speed for the money and reliability in speeds, Optimum may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in New Bern is T-Mobile Home Internet.
- Viasat, HughesNet, and Brightspeed has the broadest coverage in New Bern, available to 98.8% of homes, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.