7 Best Internet Providers in New Hanover County, NC

Compare Providers Ranked by Coverage, Speed, and Customer Ratings

Above are the top 4 providers in New Hanover County, NC for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your county.

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Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local New Hanover County ratings may vary and are shown below.

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Who is the Best Internet Provider in New Hanover County, NC?

AT&T is the best internet provider in New Hanover County based on North Carolina customer satisfaction ratings and reviews. Based on our extensive and unbiased survey, AT&T had the best reviews at the local, state, and national levels versus all available providers in New Hanover County, making it a solid recommendation among providers with reviews. AT&T is an option for 96.42% of the county.

The chart and table below show average customer ratings from customers in New Hanover County, North Carolina, and customers throughout the country.

Top Rated Internet Providers in New Hanover County

Local, State, and National Ratings for all New Hanover County Internet Providers

Based on 255 reviews from North Carolina internet customers, AT&T is the best internet service provider for New Hanover County residents. AT&T was rated at an average of 3.67 out of 5 in our report for overall customer satisfaction. Spectrum wins for second-place in North Carolina, with 4.00 out of 5 stars and 98.3% coverage in New Hanover County.

At a national level, based on 3763 national reviews for any of the providers listed above, MetroNet is rated higher than any other provider, with a rating of 4.13 out of 5.

Who is the Fastest Internet Provider in New Hanover County?

According to unbiased feedback from real internet customers in the county, they reported being happiest with speeds provided by Spectrum. On the other hand, based on data provided by the internet providers to the FCC, MetroNet should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.

Data Reported to FCC by ISPs: Average Maximum Available in New Hanover County

	ISP / Tech Type	Max Advertised Speed
	MetroNet	5,120 Mbps
	EarthLink	5,000 Mbps
	AT&T	5,000 Mbps
	Spectrum	1,000 Mbps
	Verizon	300 Mbps
	T-Mobile Home Internet	100 Mbps
	Viasat	100 Mbps
	US Cellular	25 Mbps
	HughesNet	25 Mbps

Customer Ratings for Internet Provider Speeds in New Hanover County

Based on data reported by New Hanover County ISPs to the FCC, the fastest speeds in the county are available through MetroNet. The company offers speeds up to 5,120 Mbps in New Hanover County. Therefore, the average customer can get up to 5,120 Mbps if they're willing to purchase the fastest subscription tier available at their homes.

Additionally, actual customers in the county rated their satisfaction with internet speed highest with Spectrum. This indicates Spectrum reliably delivers speeds expected by the customer based on the plan they are paying for.

Who is the Cheapest Internet Provider in New Hanover County?

North Carolina customers rate Spectrum as the cheapest internet service provider in state. Data comes from customers in the state rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.

Spectrum received a local rating of 3.80 out of 5, which is much lower than the average across all internet providers in the country. AT&T is rated in second place for affordability by the company’s New Hanover County customers with an average price rating of 3.67 out of 5.

The chart and graph below show how customers in New Hanover County, North Carolina, and the United States rated the affordability of their internet service.

Rated Affordability in New Hanover County

New Hanover County Internet Health Assessment

ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the county and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for New Hanover County below, including the metrics used and how New Hanover County compares to the rest of North Carolina and nation.

New Hanover County ISP Report Card: B+

	Metric (hover for details)	New Hanover County	North Carolina	USA
	Fiber Availability Percent The percentage of households in New Hanover County that have a Fiber internet connection available to their home.	66.44%	72.63%	67.25%
	Average Download SpeedThe maximum download speed most households can get on average. This is measured by availability in a block group and weighted by the population in that area.	2,978 Mbps	3,368 Mbps	3,293 Mbps
	Provider CountThe number of providers available for most people. This is a weighted average by block rather than a total for New Hanover County.	7.9	7.0	6.8

 

New Hanover County Digital Connectivity Index: 70 / 100

	Metric (hover for details)	New Hanover County	North Carolina	USA
	Average Household SizeA larger household size in a county indicates that there will be a greater need for bandwidth due to simultaneous usage, multiple devices, and network congestion.	2.3	2.5	2.7
	Work From Home PercentA higher percent of the population working from home indicates bandwidth requirements being more widely needed rather than consolidated to commercial portions of the city.	18%	15%	14%
	Households with DevicesA higher percentage of households with computing devices in the home indicates a higher level of infrastructure needed to support those households.	96%	94%	95%
	Households with InternetA higher percentage of households with internet indicates a higher need for usage and connectivity in people’s daily lives.	93%	89%	90%
	Households with BroadbandA higher percentage of households with a broadband connection (defined as speeds above 25 Mbps) indicates heavier usage needs within these households.	82%	76%	75%
	Broadband Usage vs. AvailabilityThis measures what percentage of households who have a broadband connection to their home actually have an active subscription to that service.	83%	77%	76%

New Hanover County ISP Report Card & Digital Connectivity Index

The ISP Report Card in New Hanover County is B+, which is much better than other counties. The local demand for broadband internet connectivity in New Hanover County is high with a score of 70 / 100 in our Digital Connectivity Index. This means that internet service providers operating in New Hanover County have done a good job meeting the needs of its residents.

The New Hanover County ISP Report Card evaluates the county on availability and speed metrics compared to other counties in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a county needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.

93% of New Hanover County households have an internet connection despite having 98.63% availability. 82% of households have fiber, cable, or DSL, 4% have satellite, 0% are still on dial-up, and 3% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.

As you can see in the table above, while 82% of households have a broadband connection such as fiber, cable or DSL available to their home, 83% subscribe to it. A very large amount of New Hanover County residents are taking advantage of the available internet infrastructure.

For more details, please visit our ISP Report Card and Digital Connectivity Index pages.

How do Neighboring Counties Compare to New Hanover County?

How Much Speed does a New Hanover County Household Need?

Higher speed is typically preferred, but that comes at a higher price. The average size of a household in New Hanover County is 2.3, which is smaller than the North Carolina average of 2.5 and smaller than the national average of 2.7. New Hanover County's average household income is $83,995 which is higher than the North Carolina average of $80,144 and higher than the national average of $90,606. Homes with fewer people living in them and with higher incomes tend to indicate a fairly average device usage pattern.

New Hanover County also has 16% of its population enrolled in school between the 6th grade and college level, this is higher than the North Carolina average of 16%. Additionally, 18% of residents work from home, which is higher than the 15% of residents in North Carolina who work from home. This and other factors you can see above show us that the community of New Hanover County has a very high need for internet connectivity and speeds.

Compared to the rest of the country, New Hanover County households are more technology-engaged. 96% of households have some sort of computing device, 88% have desktops or laptops in the home, and 94% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.

Which Fiber Internet Providers are Available in New Hanover County?

Which Cable Internet Providers are Available in New Hanover County?

Which DSL Internet Providers are Available in New Hanover County?

Which Fixed Wireless and LTE Internet Providers are Available in New Hanover County?

Which ISP Should You Choose in New Hanover County?

The right ISP for you depends upon your needs, but in general we can make the following suggestions:

• The best all-around internet service provider in New Hanover County is AT&T.
• The fastest internet provider should be MetroNet. Considering speed for the money and reliability in speeds, Spectrum may be a better choice based on real-world local customer feedback.
• The most affordable internet provider in New Hanover County is Spectrum.
• Viasat, Spectrum, and HughesNet has the broadest coverage in New Hanover County, and is most likely to cover your home. To find out exactly what's available at your home, please use our address search tool.

How does New Hanover County compare to other cities with a similar population?

To see how New Hanover County stacks up on the national level, it's useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to New Hanover County's B+ ISP Report Card and 70 / 100 Digital Connectivity Index.