6 Best Internet Providers in Saugus, MA
Find internet availability by address in Saugus, MA
Jump to: Best Internet Provider | Availability Maps | Customer Reviews | Saugus ISP Report Card | Business Internet in Saugus
| Saugus ISP Report Card | C | |
| Download Speed for Most Households | 1,895 Mbps | |
| Number of Internet Service Providers | 6 | |
| Real Saugus Customer Ratings | 2 |
This page reflects the most recent FCC update from January 06, 2026, based on the Broadband Data Collection as of June 30, 2025.
This page reflects the most recent FCC update from January 06, 2026, based on the Broadband Data Collection as of June 30, 2025.
Saugus has 6 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Cable, Fiber, and Fixed Wireless internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 3 available internet technologies in Saugus.
Saugus overview
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Saugus has 6 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Cable, Fiber, and Fixed Wireless internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 3 available internet technologies in Saugus.
Compare Providers Ranked by Coverage, Speed, and Customer Ratings
XFINITY
Connection
Customer Rating
Fiber
Cable
EarthLink
Connection
Customer Rating
Fiber
Fixed Wireless
Verizon
Connection
Customer Rating
Fiber
Fixed Wireless
Astound Broadband
Connection
Customer Rating
Cable
Above are the top 4 providers in Saugus, MA for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your city.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Saugus ratings may vary and are shown below.
Who is the Best Internet Provider in Saugus, MA?
AT&T is the highest-rated internet provider in Saugus based on 131 Massachusetts customer reviews, and T-Mobile Home Internet has the highest rating nationwide. The provider information above and the information immediately below can help you decide. Compare provider ratings and review counts above.
The chart and table below show average customer ratings from customers in Saugus, Massachusetts, and customers throughout the country.
Top Rated Internet Providers in Saugus
Local, State, and National Ratings for all Saugus Internet Providers
| ISP / Tech Type | Saugus Overall | Massachusetts Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| Astound Broadband | (1) | (3) | (109) | View Plans | ||
| XFINITY | (4) | (107) | (2164) | View Plans | ||
| AT&T | (0) | (3) | (924) | View Plans | ||
| T-Mobile Home Internet | (0) | (4) | (284) | View Plans | ||
| Verizon | (0) | (34) | (723) | View Plans | ||
| HughesNet | (0) | (1) | (18) | View Plans | ||
| EarthLink | (0) | (0) | (12) | View Plans | ||
| Viasat | (0) | (0) | (11) | View Plans |
Based on 131 reviews from Massachusetts internet customers, AT&T is the best internet service provider for Saugus residents. AT&T was rated at an average of 4.67 out of 5 in our report for overall customer satisfaction. T-Mobile Home Internet wins for second-place in Massachusetts, with 4.50 out of 5 stars and 99.7% coverage in Saugus.
At a national level, based on 4406 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.02 out of 5.
Which Providers are Available at my Home in Saugus?
a different provider.

Internet Availability Key
Speeds and coverage vary within the city, and sometimes even from block to block. The map shows speeds per provider and where each provider is available.
Who is the Fastest Internet Provider in Saugus?
According to unbiased feedback from real internet customers in the city, they reported being happiest with speeds provided by Verizon. On the other hand, based on data provided by the internet providers to the FCC, XFINITY from Comcast should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.
Data Reported to FCC by ISPs: Average Maximum Available in Saugus
| ISP / Tech Type | Max Advertised Speed | ||
|---|---|---|---|
| XFINITY from Comcast | 2,000 Mbps | ||
| Astound Broadband | 1,500 Mbps | ||
| Verizon | 1,000 Mbps | ||
| EarthLink | 940 Mbps | ||
| AT&T | 100 Mbps | ||
| T-Mobile Home Internet | 100 Mbps | ||
| Viasat | 100 Mbps | ||
| HughesNet | 25 Mbps |
Customer Ratings for Internet Provider Speeds in Saugus
| ISP / Tech Type | Saugus Speed | Massachusetts Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| Astound Broadband | (1) | (3) | (109) | View Plans | ||
| XFINITY | (4) | (107) | (2164) | View Plans | ||
| AT&T | (0) | (3) | (924) | View Plans | ||
| T-Mobile Home Internet | (0) | (4) | (284) | View Plans | ||
| Verizon | (0) | (34) | (723) | View Plans | ||
| HughesNet | (0) | (1) | (18) | View Plans | ||
| EarthLink | (0) | (0) | (12) | View Plans | ||
| Viasat | (0) | (0) | (11) | View Plans |
Based on data reported by Saugus ISPs to the FCC, the fastest speeds in the city are available through XFINITY from Comcast. The company offers speeds up to 2,000 Mbps in Saugus. Therefore, the average customer can get up to 1,894 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.
Additionally, actual customers in the city rated their satisfaction with internet speed highest with Verizon. This indicates Verizon reliably delivers speeds expected by the customer based on the plan they are paying for.
Who is the Cheapest Internet Provider in Saugus?
Massachusetts customers rate AT&T as the cheapest internet service provider in state. Data comes from customers in the state rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
AT&T received a local rating of 4.67 out of 5, which is higher than the average across all internet providers in the country. T-Mobile Home Internet is rated in second place for affordability by the company’s Saugus customers with an average price rating of 4.50 out of 5.
The chart and graph below show how customers in Saugus, Massachusetts, and the United States rated the affordability of their internet service.
Rated Affordability in Saugus
| ISP / Tech Type | Saugus Affordability | Massachusetts Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| Astound Broadband | (1) | (3) | (109) | View Plans | ||
| XFINITY | (4) | (107) | (2164) | View Plans | ||
| AT&T | (0) | (3) | (924) | View Plans | ||
| T-Mobile Home Internet | (0) | (4) | (284) | View Plans | ||
| Verizon | (0) | (34) | (723) | View Plans | ||
| HughesNet | (0) | (1) | (18) | View Plans | ||
| EarthLink | (0) | (0) | (12) | View Plans | ||
| Viasat | (0) | (0) | (11) | View Plans |
Saugus Internet Health Assessment
ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the city and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for Saugus below, including the metrics used and how Saugus compares to the rest of Massachusetts and nation.
| Metric
(hover for details)
|
Saugus | Massachusetts | USA | ||
|---|---|---|---|---|---|
| Fiber Availability Percent The percentage of households in Saugus that have a Fiber internet connection available to their home. | 17.33% | 60.79% | 67.25% | ||
| Average Download SpeedThe maximum download speed most households can get on average. This is measured by availability in a block group and weighted by the population in that area. | 1,895 Mbps | 1,986 Mbps | 3,293 Mbps | ||
| Provider CountThe number of providers available for most people. This is a weighted average by block rather than a total for Saugus. | 4.5 | 5.6 | 6.8 |
| Average Household SizeA larger household size in a city indicates that there will be a greater need for bandwidth due to simultaneous usage, multiple devices, and network congestion. | 2.7 | 2.5 | 2.7 | ||
| Work From Home PercentA higher percent of the population working from home indicates bandwidth requirements being more widely needed rather than consolidated to commercial portions of the city. | 11% | 17% | 14% | ||
| Households with DevicesA higher percentage of households with computing devices in the home indicates a higher level of infrastructure needed to support those households. | 96% | 95% | 95% | ||
| Households with InternetA higher percentage of households with internet indicates a higher need for usage and connectivity in people’s daily lives. | 93% | 92% | 90% | ||
| Households with BroadbandA higher percentage of households with a broadband connection (defined as speeds above 25 Mbps) indicates heavier usage needs within these households. | 86% | 82% | 75% | ||
| Broadband Usage vs. AvailabilityThis measures what percentage of households who have a broadband connection to their home actually have an active subscription to that service. | 86% | 83% | 76% |
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
Saugus ISP Report Card & Digital Connectivity Index
The ISP Report Card in Saugus is C, which is much better than other cities. The local demand for broadband internet connectivity in Saugus is high with a score of 78 / 100 in our Digital Connectivity Index. This means that internet service providers operating in Saugus have done a good job meeting the needs of its residents.
The Saugus ISP Report Card evaluates the city on availability and speed metrics compared to other cities in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a city needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.
93% of Saugus households have an internet connection despite having 99.93% availability. 86% of households have fiber, cable, or DSL, 5% have satellite, 0% are still on dial-up, and 1% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.
As you can see in the table above, while 86% of households have a broadband connection such as fiber, cable or DSL available to their home, 86% subscribe to it. A very large amount of Saugus residents are taking advantage of the available internet infrastructure.
For more details, please visit our ISP Report Card and Digital Connectivity Index pages.
How do Neighboring Cities Compare to Saugus?
- ISP Report Card: B+
- Digital Connectivity Index: 80 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 67 / 100
- ISP Report Card: A-
- Digital Connectivity Index: 77 / 100
- ISP Report Card: C+
- Digital Connectivity Index: 62 / 100
- ISP Report Card: A-
- Digital Connectivity Index: 77 / 100
- ISP Report Card: A-
- Digital Connectivity Index: 72 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 78 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 89 / 100
- ISP Report Card: B-
- Digital Connectivity Index: 56 / 100
How Much Speed does a Saugus Household Need?
Higher speed is typically preferred, but that comes at a higher price. The average size of a household in Saugus is 2.7, which is larger than the Massachusetts average of 2.5 and larger than the national average of 2.7. Saugus’s average household income is $106,854 which is higher than the Massachusetts average of $114,796 and much higher than the national average of $90,606. Homes with more people living in them and with higher incomes tend to indicate more devices being used more often.
Saugus also has 13% of its population enrolled in school between the 6th grade and college level, this is lower than the Massachusetts average of 16%. Additionally, 11% of residents work from home, which is lower than the 17% of residents in Massachusetts who work from home. This and other factors you can see above show us that the community of Saugus has a very high need for internet connectivity and speeds.
Compared to the rest of the country, Saugus households are more technology-engaged. 96% of households have some sort of computing device, 84% have desktops or laptops in the home, and 94% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.
Which Fiber Internet Providers are Available in Saugus?
EarthLink Fiber in Saugus, MA
EarthLink offers Fiber service to 15.3% of Saugus homes. Across the city, EarthLink Fiber has speeds up to 940 Mbps
Verizon Fiber in Saugus, MA
Verizon offers Fiber service to 15.3% of Saugus homes. Across the city, Verizon Fiber has speeds up to 940 Mbps
XFINITY Fiber in Saugus, MA
XFINITY from Comcast offers Fiber service to 2.0% of Saugus homes. Across the city, XFINITY Fiber has speeds up to 1,200 Mbps
Which Cable Internet Providers are Available in Saugus?
XFINITY Cable in Saugus, MA
XFINITY from Comcast offers Cable service to 99.9% of Saugus homes. Across the city, XFINITY Cable has speeds up to 1,894 Mbps, with speeds from 1,200 Mpbs up to 2,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 35 and as high as 2,000, with an average of 683 Mbps throughout the city. XFINITY Cable is rated about the same as other types of internet service available in Saugus from XFINITY in terms of customer satisfaction.
Astound Broadband Cable in Saugus, MA
Astound Broadband offers Cable service to 5.3% of Saugus homes. Across the city, Astound Broadband Cable is the only type of service available from the company, with speeds up to 1,500 Mbps
Which DSL Internet Providers are Available in Saugus?
According to the most recently submitted data by internet service providers to the FCC, there are currently no DSL providers available in Saugus, MA.
Which Fixed Wireless and LTE Internet Providers are Available in Saugus?
T-Mobile Home Internet Fixed Wireless in Saugus, MA
T-Mobile Home Internet offers Fixed Wireless service to 99.7% of Saugus homes. Across the city, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 86 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 17 Mbps throughout the city.
Verizon Fixed Wireless in Saugus, MA
Verizon offers Fixed Wireless service to 73.2% of Saugus homes. Across the city, Verizon Fixed Wireless has speeds up to 344 Mbps, with speeds from 300 Mpbs up to 1,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 20 and as high as 75, with an average of 23 Mbps throughout the city.
EarthLink Fixed Wireless in Saugus, MA
EarthLink offers Fixed Wireless service to 67.4% of Saugus homes. Across the city, EarthLink Fixed Wireless has speeds up to 49 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 8.4 Mbps throughout the city.
AT&T Fixed Wireless in Saugus, MA
AT&T offers Fixed Wireless service to 67.4% of Saugus homes. Across the city, AT&T Fixed Wireless is the only type of service available from the company, with speeds up to 49 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 8.4 Mbps throughout the city.
Which ISP Should You Choose in Saugus?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in Saugus is AT&T.
- The fastest internet provider should be XFINITY from Comcast. Considering speed for the money and reliability in speeds, Verizon may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in Saugus is AT&T.
- XFINITY from Comcast, Viasat, and HughesNet has the broadest coverage in Saugus, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.
How does Saugus compare to other cities with a similar population?
To see how Saugus stacks up on the national level, it’s useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to Saugus’s C ISP Report Card and 78 / 100 Digital Connectivity Index.
- ISP Report Card: A-
- Digital Connectivity Index: 39 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 94 / 100
- ISP Report Card: A-
- Digital Connectivity Index: 87 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 71 / 100
- ISP Report Card: B
- Digital Connectivity Index: 57 / 100
- ISP Report Card: B-
- Digital Connectivity Index: 47 / 100
- ISP Report Card: C+
- Digital Connectivity Index: 68 / 100
- ISP Report Card: B-
- Digital Connectivity Index: 77 / 100
- ISP Report Card: A-
- Digital Connectivity Index: 88 / 100
Customer Reviews
Customer Reviews for Internet Service Providers in Massachusetts
Customer Reviews
Mike G.
Spectrum Cable
March 11, 2026 I have used Spectrum for many years, and I've been consistently disappointed with almost every aspect of their service. Speeds are slow or just tolerable. The monthly prices for what you actually get feel like robbery. Recently, I contacted their customer service to request a new router upgrade for free, which I was eligible for. I had many unproductive back and forth conversations with their AI chatbots and actual customer service representatives. They said they sent the router multiple times, but it never showed up after many months. I showed them the emails that said it was sent, and they accused me of making it all up. I was extremely disappointed with them. They eventually sent the new router, but my confidence in their customer service was obliterated. As soon as Verizon FIOS becomes available in my area, I will be switching immediately.
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Cade M.
Astound Broadband Cable
March 09, 2026 Using Astound was a breath of fresh air after the trouble I had with Xfinity when I moved. Astound was easy, responsive, and quick. They came right away and got me online within a few minutes, and at a better price. I've been using Astound Broadband for two years now, my internet has been fast and affordable, and I've never had any issues with outages or making payments.
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A Boston, MA Customer
XFINITY Fiber
February 27, 2026 Xfinity is the only internet provider that we really have access to in my area with high speed internet. This makes it really difficult to have any leverage in switching providers or comparing options. The internet service often experiences interruptions and issues. I also think the customer service is quite poor and difficult to get in contact and communicate with. Overall, I don't find it to be worth the price and wish there were other options in my area.
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A Rutland, MA Customer
Spectrum Cable
February 20, 2026 Spectrum charges me $83/mth for high speed, but I do not need such a high speed and would gladly pay less for a lower speed. However, they do not offer that. I would much prefer plans at different speeds and prices.
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A Westfield, MA Customer
Verizon Fixed Wireless
February 11, 2026 More
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