Conexon Connect Internet Reviews

Down on a daily basis

It’s good until you need help or your service is out, very difficult to talk to someone about your issues, lines down due to storms etc, thinking about finding another internet provider

When it works it's great, but if you have a problem they don't seem to give a crap about restoring your service. I have spent over a week without internet, and have been lied to repeatedly about when they are coming to fix it.

I just cancelled ConexonConnect because their SERVICE WAS SO LOUSY. Went 4 weeks with their lines down (NO TELEPHONE, NO INTERNET) and repeatedly asked their Technical support (Seth, then Christen, then Albena, then Cameron) to send a serviceman to reconnect me. They didn't send anyone. Even cancelling was difficult. Customer service (Phil, then Natasha, then Brittany, and then Sam) did not do the simple cancellation. Returning to my old provider was cheaper, far less of a headache, and with better service.

I called to set up new service at an address that previously had service with this provider. My first call required a call back that was about 2 hours after my initial call. They gave me an install date that was about 30 days from my request. That is strange since the gentleman I bought the house from used his service and equipment right up until the day I made my request. I actually took his equipment to the UPS drop point as he had a flight to catch. The second call indicated they did not have me as a new customer but a customer with previous service. I was place on hold for more than an hour with no response. When I attempted to leave a voice mail, I was placed back in the loop and told the average wait time was 4 minutes. This is after 1 hour on hold. Now I am waiting/hoping for a call back to set up service. I think I should check my options for other providers. I get pretty good service with my mobile hot spot on my cell phone.