Hawaiian Telcom Internet Reviews

Doesn’t cover all of my home nor garage area

We switched from Spectrum to Hawaiian Telcom after our rates were raised by 75% and.

The switch was relatively painless, quick, and significantly cheaper.

The installation was on time and the technician was fast and knowledgeable.

The download speed advertised is what I receive regularly and we have not experienced any outages yet.

We had switched from Hawaiian Telcom in the past because Spectrum had offered a promotional price that was too good to pass up, however the service and equipment left us wanting.

Hawaiian Telcom has not let me down, in the past and now I believe I will be sticking with them for the foreseeable future.

We were only recently able to get fiber in our area, but so far it is much more reliable and fast than the Spectrum service we had before. Pricing is good and service has yet to drop. Being in Hawaii, our Spectrum service was terrible and would intermittently drop all the time. They also had awful customer service with techs that were often not very knowledgeable. Hawaii Telecom has been easy to work with so far and an overall much better experience.

The internet speed is satisfactory, and the onsite customer service has been consistently reliable. However, the telephone customer service experience has been disappointing. Calls are routed internationally, and the representatives often struggle to understand or resolve the issues effectively. Technical support is also lacking; wait times to connect with a technician are excessively long. If alternative providers become available, I would strongly consider exploring them. Additionally, pricing becomes inconsistent after the first year. Based on feedback from neighbors, promotional rates are typically not extended beyond the initial term.