Best Internet Providers in Hilo, HI
All 3 providers, ranked by coverage, speed and customer ratings
Find internet availability by address in Hilo, HI
Hilo has 3 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Fiber, Cable, Fixed Wireless, and DSL internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Hilo.
Ranks compare Hilo with the 1,383 US suburban and regional cities (25,000 to 49,999 people), the tiers of our fastest-cities rankings.
The Best Internet in Hilo, HI at a Glance
Hilo Internet Providers, Ranked by Coverage, Speed and Customer Ratings
Spectrum
Connection
Customer Rating
Fiber
Cable
Hawaiian Telcom
Connection
Customer Rating
Fiber
DSL
T-Mobile Home Internet
Connection
Customer Rating
Fixed Wireless
Providers with less than 1% coverage in this city are excluded from the list. To see if one of these providers is available at your home, please use the address search above.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Hilo ratings may vary and are shown below.
Who is the Best Internet Provider in Hilo, HI?
T-Mobile Home Internet is the highest-rated internet provider in Hilo based on 38 Hawaii customer reviews, and T-Mobile Home Internet has the highest rating nationwide. The provider information above and the information immediately below can help you decide. Compare provider ratings and review counts above.
Click here to get T-Mobile Home Internet
or call 1-833-601-2935
Which Providers are Available at my Home in Hilo?
Coverage changes block by block. Pick a provider and a technology to see where its service reaches: the darker the area, the larger the share of homes it covers. For your exact address, use the address search above.
How Hilo Compares to Places Its Size
Hilo's report card score is in the bottom 26% and its connectivity index is in the bottom 43%.
| Measure | Hilo | Rank among US suburban and regional cities (25,000 to 49,999 people) | Hawaii County | Hawaii | US | Leader |
|---|---|---|---|---|---|---|
| ISP Report Card inputs: what providers offer here | ||||||
| Fiber availability | 97.3% | top 18% | 92.6% | 89.3% | 71.5% | 25 places at 100.0% |
| Average top speed | 2,828 Mbps | bottom 47% | 2,703 Mbps | 2,707 Mbps | 3,486 Mbps | Hixson, TN (25,000 Mbps) |
| Providers at a typical address | 3.9 | bottom 2% | 3.6 | 3.8 | 7.1 | San Lorenzo, CA (13) |
| Connectivity index inputs: how much households need and use the internet | ||||||
| People per household | 2.9 | top 20% | 2.8 | 3.1 | 2.7 | Kiryas Joel, NY (5.1) |
| Workers who work from home | 9% | bottom 27% | 13% | 10% | 15% | Venice, CA (47%) |
| Homes with a computer, tablet or phone | 95% | bottom 33% | 95% | 96% | 96% | 16 places at 100% |
| Homes with internet | 92% | bottom 44% | 91% | 92% | 91% | 13 places at 99% |
| Homes on fiber, cable or DSL | 76% | bottom 36% | 75% | 80% | 76% | Burke, VA and Colleyville, TX and 3 more (94%) |
| More about the households here | ||||||
| Homes with a desktop or laptop | 81% | bottom 41% | 79% | 82% | 81% | University Park, TX (99%) |
| Median household income | $89,705 | bottom 47% | $85,058 | $109,587 | $93,246 | Scarsdale, NY ($244,191) |
| Residents in school (6th grade to college) | 16% | top 33% | 13% | 14% | 16% | Rexburg, ID (71%) |
Fiber reaches 97.3% of homes in Hilo, against 92.6% across Hawaii County and 89.3% across Hawaii. Households in Hilo are larger than the US average (2.9 people against 2.7); 9% of workers work from home (US 15%); and the median household income is $89,705 (US $93,246).
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
Fiber, 5G, Cable and DSL Internet in Hilo
Which Fiber Internet Providers are Available in Hilo?
Hawaiian Telcom Fiber in Hilo, HI
Availability:
97.0%
Customer Rating:
(19)
Avg. Download Speed
2,850 Mbps
Hawaiian Telcom offers Fiber service to 97.0% of Hilo homes. Across the city, Hawaiian Telcom Fiber has speeds up to 2,850 Mbps
Spectrum Fiber in Hilo, HI
Availability:
14.1%
Customer Rating:
(207)
Avg. Download Speed
1,000 Mbps
Spectrum offers Fiber service to 14.1% of Hilo homes. Across the city, Spectrum Fiber has speeds up to 1,000 Mbps
Which Fixed Wireless and LTE Internet Providers are Available in Hilo?
T-Mobile Home Internet Fixed Wireless in Hilo, HI
Availability:
93.7%
Customer Rating:
(342)
Avg. Download Speed
74 Mbps
T-Mobile Home Internet offers Fixed Wireless service to 93.7% of Hilo homes. Across the city, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 74 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 14 Mbps throughout the city.
Which Cable Internet Providers are Available in Hilo?
Spectrum Cable in Hilo, HI
Availability:
97.3%
Customer Rating:
(1739)
Avg. Download Speed
1,000 Mbps
Spectrum offers Cable service to 97.3% of Hilo homes. Across the city, Spectrum Cable has speeds up to 1,000 Mbps
Which DSL Internet Providers are Available in Hilo?
Hawaiian Telcom DSL in Hilo, HI
Availability:
76.4%
Customer Rating:
(0)
Avg. Download Speed
12 Mbps
Hawaiian Telcom offers DSL service to 76.4% of Hilo homes. Across the city, Hawaiian Telcom DSL has speeds up to 12 Mbps, with speeds from 10 Mpbs up to 25 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 3.0, with an average of 1.3 Mbps throughout the city.
Internet in Hilo by Neighborhood and ZIP Code
Hilo has 1 neighborhood and 1 ZIP code with their own pages. Each row links to that place’s page.
Neighborhoods in Hilo
| Neighborhood | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| Downtown Hilo | 3,461 | 96.8% | 2,802 Mbps | 4.1 | B- | 56/100 |
ZIP codes in Hilo
| ZIP code | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| 96720 | 46,615 | 97.4% | 2,828 Mbps | 3.9 | B- | 68/100 |
How Hilo Compares to Nearby Places
The 10 places nearest to Hilo that have their own pages are all within 10 miles. Among them, Wainaku has the most homes with fiber (100.0%) and Pepeekeo the fewest (12.5%); Hilo has 97.3%.
| Place | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| Hilo (this page) | 44,509 | 97.3% | 2,828 Mbps | 3.9 | B- | 68/100 |
| Keaau | 6,651 | 96.4% | 2,782 Mbps | 3.3 | B- | 52/100 |
| Kurtistown | 2,462 | 92.4% | 2,700 Mbps | 3.5 | C+ | 55/100 |
| Pepeekeo | 2,097 | 12.5% | 1,238 Mbps | 2.1 | D | 54/100 |
| Papaikou | 1,559 | 43.2% | 1,625 Mbps | 2.8 | C- | 79/100 |
| Wainaku | 1,284 | 100.0% | 2,850 Mbps | 3.7 | B | 52/100 |
| Kukui | 920 | 100.0% | 2,850 Mbps | 4 | B | 52/100 |
| Onomea | 162 | 39.5% | 1,404 Mbps | 1.7 | D+ | 67/100 |
| Piihonua | 131 | 77.1% | 2,237 Mbps | 2.6 | C | 50/100 |
| Keaukaha | 47 | 100.0% | 2,850 Mbps | 3.4 | B | 41/100 |
| Waiakea | 25 | 24.0% | 692 Mbps | 1.5 | D- | 64/100 |
Who is the Fastest Internet Provider in Hilo?
Based on both FCC data and unbiased customer ratings, the fastest internet in the city comes from Hawaiian Telcom.
Data Reported to FCC by ISPs: Average Maximum Available in Hilo
| Hawaiian Telcom | 2,850 |
|---|---|
| Spectrum | 1,000 |
| Viasat | 100 |
| T-Mobile Home Internet | 100 |
| HughesNet | 25 |
How fast is your internet?
Test your connection here and see it next to the speeds providers advertise in Hilo. It takes about 20 seconds and, on a fast line, can move a few hundred MB of data.
Customer Ratings for Hilo Internet Providers
Based on 38 reviews from Hawaii internet customers, T-Mobile Home Internet is the best internet service provider for Hilo residents. T-Mobile Home Internet was rated at an average of 4.50 out of 5 in our report for overall customer satisfaction. Hawaiian Telcom wins for second-place in Hawaii, with 3.84 out of 5 stars and 97.6% coverage in Hilo.
At a national level, based on 2310 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.02 out of 5.
Local, State, and National Ratings for all Hilo Internet Providers
The table below shows average customer ratings from customers in Hilo, Hawaii, and customers throughout the country.
| ISP / Tech Type | Hilo Overall | Hawaii Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| Hawaiian Telcom | (0) | (19) | (19) | View Plans | ||
| T-Mobile Home Internet | (0) |  (2) | (342) | View Plans | ||
| Spectrum | (0) |  (17) | (1949) | View Plans | ||
| HughesNet | (0) | (0) |  (25) | View Plans | ||
| Viasat | (0) | (0) |  (12) | View Plans |
Customer Ratings for Internet Provider Speeds in Hilo
Based on data reported by Hilo ISPs to the FCC, the fastest speeds in the city are available through Hawaiian Telcom. The company offers speeds up to 2,850 Mbps in Hilo. Therefore, the average customer can get up to 2,834 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.
Additionally, actual customers rated their satisfaction with internet speed highest with Hawaiian Telcom. This indicates Hawaiian Telcom reliably delivers speeds expected by the customer based on the plan they are paying for.
| ISP / Tech Type | Hilo Speed | Hawaii Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| Hawaiian Telcom | (0) | (19) | (19) | View Plans | ||
| T-Mobile Home Internet | (0) | (2) | (342) | View Plans | ||
| Spectrum | (0) | (17) | (1949) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans |
Who is the Cheapest Internet Provider in Hilo?
Of the providers in Hilo, customers rate T-Mobile Home Internet the best for price. Data comes from customers rating their satisfaction with pricing: in Hilo where enough of them have reviewed a provider, otherwise across Hawaii or the country. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
T-Mobile Home Internet is rated 4.00 out of 5 for price, which is higher than the average across all internet providers in the country. Hawaiian Telcom is rated second for affordability, with an average price rating of 3.68 out of 5.
The table below shows how customers in Hilo, Hawaii, and the United States rated the affordability of their internet service.
Rated Affordability in Hilo
| ISP / Tech Type | Hilo Affordability | Hawaii Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| T-Mobile Home Internet | (0) | (2) | (342) | View Plans | ||
| Hawaiian Telcom | (0) | (19) | (19) | View Plans | ||
| Spectrum | (0) | (17) | (1949) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans |
Customer Reviews for Internet Service Providers in Hawaii
Customer Reviews
ISPReports User
Hawaiian Telcom Fiber
August 02, 2026 
Ab
Hawaiian Telcom Fiber
June 11, 2026 Doesn’t cover all of my home nor garage area
A Honolulu, HI Customer
Spectrum Cable
May 08, 2026 Carl H
AT&T Fixed Wireless
March 21, 2026 AT&T wireless is not a very reliable internet provider. Their rates are among the highest in the area. The company offers unlimited access each month but often sends warnings that we are consuming too much bandwidth and will have our speeds throttled back. This is very misleading as a service provider and leads to much dissatisfaction in the company.
Tracy C.
Spectrum Cable
March 19, 2026 Spectrum started off as an affordable option, but over time the prices have increased significantly. The service experiences frequent outages and the internet speeds often fall short of expectations. Overall, it's no longer a good value for what you're paying
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Which ISP Should You Choose in Hilo?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in Hilo is T-Mobile Home Internet.
- The fastest internet provider should be Hawaiian Telcom. Considering speed for the money and reliability in speeds, Hawaiian Telcom may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in Hilo is T-Mobile Home Internet.
- Viasat, HughesNet, and Hawaiian Telcom has the broadest coverage in Hilo, available to 97.6% of homes, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.