3 Best Internet Providers in Hilo, HI

Compare Providers Ranked by Coverage, Speed, and Customer Ratings

Above are the top 4 providers in Hilo, HI for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your city.

All Providers

Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Hilo ratings may vary and are shown below.

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3. Hilo, HI Internet Service Providers
   

Who is the Best Internet Provider in Hilo, HI?

T-Mobile Home Internet is the best internet provider in Hilo based on Hawaii customer satisfaction ratings and reviews. Based on our extensive and unbiased survey, T-Mobile Home Internet had the best reviews at the local, state, and national levels versus all available providers in Hilo, making it a solid recommendation among providers with reviews. T-Mobile Home Internet is an option for 93.44% of the city.

The chart and table below show average customer ratings from customers in Hilo, Hawaii, and customers throughout the country.

Top Rated Internet Providers in Hilo

Local, State, and National Ratings for all Hilo Internet Providers

Based on 35 reviews from Hawaii internet customers, T-Mobile Home Internet is the best internet service provider for Hilo residents. T-Mobile Home Internet was rated at an average of 4.50 out of 5 in our report for overall customer satisfaction. Hawaiian Telcom wins for second-place in Hawaii, with 4.00 out of 5 stars and 94.2% coverage in Hilo.

At a national level, based on 2068 national reviews for any of the providers listed above, Hawaiian Telcom is rated higher than any other provider, with a rating of 4.07 out of 5.

Who is the Fastest Internet Provider in Hilo?

According to unbiased feedback from real internet customers in the city, they reported being happiest with speeds provided by T-Mobile Home Internet. On the other hand, based on data provided by the internet providers to the FCC, Hawaiian Telcom should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.

Data Reported to FCC by ISPs: Average Maximum Available in Hilo

	ISP / Tech Type	Max Advertised Speed
	Hawaiian Telcom	2,850 Mbps
	Spectrum	1,000 Mbps
	T-Mobile Home Internet	100 Mbps
	Viasat	100 Mbps
	HughesNet	25 Mbps

Customer Ratings for Internet Provider Speeds in Hilo

Based on data reported by Hilo ISPs to the FCC, the fastest speeds in the city are available through Hawaiian Telcom. The company offers speeds up to 2,850 Mbps in Hilo. Therefore, the average customer can get up to 2,570 Mbps if they're willing to purchase the fastest subscription tier available at their homes.

Additionally, actual customers in the city rated their satisfaction with internet speed highest with T-Mobile Home Internet. This indicates T-Mobile Home Internet reliably delivers speeds expected by the customer based on the plan they are paying for.

Who is the Cheapest Internet Provider in Hilo?

Hawaii customers rate T-Mobile Home Internet as the cheapest internet service provider in state. Data comes from customers in the state rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.

T-Mobile Home Internet received a local rating of 4.00 out of 5, which is lower than the average across all internet providers in the country. Hawaiian Telcom is rated in second place for affordability by the company’s Hilo customers with an average price rating of 3.82 out of 5.

The chart and graph below show how customers in Hilo, Hawaii, and the United States rated the affordability of their internet service.

Rated Affordability in Hilo

Hilo Internet Health Assessment

ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the city and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for Hilo below, including the metrics used and how Hilo compares to the rest of Hawaii and nation.

Hilo ISP Report Card: B-

	Metric (hover for details)	Hilo	Hawaii	USA
	Fiber Availability Percent The percentage of households in Hilo that have a Fiber internet connection available to their home.	85.00%	85.94%	67.25%
	Average Download SpeedThe maximum download speed most households can get on average. This is measured by availability in a block group and weighted by the population in that area.	2,602 Mbps	2,641 Mbps	3,293 Mbps
	Provider CountThe number of providers available for most people. This is a weighted average by block rather than a total for Hilo.	3.6	3.6	6.8

 

Hilo Digital Connectivity Index: 70 / 100

	Metric (hover for details)	Hilo	Hawaii	USA
	Average Household SizeA larger household size in a city indicates that there will be a greater need for bandwidth due to simultaneous usage, multiple devices, and network congestion.	2.9	3.1	2.7
	Work From Home PercentA higher percent of the population working from home indicates bandwidth requirements being more widely needed rather than consolidated to commercial portions of the city.	9%	9%	14%
	Households with DevicesA higher percentage of households with computing devices in the home indicates a higher level of infrastructure needed to support those households.	94%	95%	95%
	Households with InternetA higher percentage of households with internet indicates a higher need for usage and connectivity in people’s daily lives.	90%	91%	90%
	Households with BroadbandA higher percentage of households with a broadband connection (defined as speeds above 25 Mbps) indicates heavier usage needs within these households.	76%	79%	75%
	Broadband Usage vs. AvailabilityThis measures what percentage of households who have a broadband connection to their home actually have an active subscription to that service.	79%	83%	76%

Hilo ISP Report Card & Digital Connectivity Index

The ISP Report Card in Hilo is B-, which is better than other cities. The local demand for broadband internet connectivity in Hilo is high with a score of 70 / 100 in our Digital Connectivity Index. This means that internet service providers operating in Hilo have done a good job meeting the needs of its residents.

The Hilo ISP Report Card evaluates the city on availability and speed metrics compared to other cities in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a city needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.

90% of Hilo households have an internet connection despite having 97.65% availability. 76% of households have fiber, cable, or DSL, 4% have satellite, 0% are still on dial-up, and 2% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.

As you can see in the table above, while 76% of households have a broadband connection such as fiber, cable or DSL available to their home, 79% subscribe to it. A large amount of Hilo residents are taking advantage of the available internet infrastructure.

For more details, please visit our ISP Report Card and Digital Connectivity Index pages.

How do Neighboring Cities Compare to Hilo?

How Much Speed does a Hilo Household Need?

Higher speed is typically preferred, but that comes at a higher price. The average size of a household in Hilo is 2.9, which is smaller than the Hawaii average of 3.1 and larger than the national average of 2.7. Hilo's average household income is $89,495 which is about average for the Hawaii average of $107,532 and higher than the national average of $90,606. Homes with more people living in them and with higher incomes tend to indicate more devices being used more often.

Hilo also has 16% of its population enrolled in school between the 6th grade and college level, this is higher than the Hawaii average of 14%. Additionally, 9% of residents work from home, which is lower than the 9% of residents in Hawaii who work from home. This and other factors you can see above show us that the community of Hilo has a very high need for internet connectivity and speeds.

Compared to the rest of the country, Hilo households are about average when it comes to technological engagement. 94% of households have some sort of computing device, 85% have desktops or laptops in the home, and 90% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.

Which Fiber Internet Providers are Available in Hilo?

Which Cable Internet Providers are Available in Hilo?

Which DSL Internet Providers are Available in Hilo?

Which Fixed Wireless and LTE Internet Providers are Available in Hilo?

Which ISP Should You Choose in Hilo?

The right ISP for you depends upon your needs, but in general we can make the following suggestions:

• The best all-around internet service provider in Hilo is T-Mobile Home Internet.
• The fastest internet provider should be Hawaiian Telcom. Considering speed for the money and reliability in speeds, T-Mobile Home Internet may be a better choice based on real-world local customer feedback.
• The most affordable internet provider in Hilo is T-Mobile Home Internet.
• Viasat, Spectrum, and HughesNet has the broadest coverage in Hilo, and is most likely to cover your home. To find out exactly what's available at your home, please use our address search tool.

How does Hilo compare to other cities with a similar population?

To see how Hilo stacks up on the national level, it's useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to Hilo's B- ISP Report Card and 70 / 100 Digital Connectivity Index.

Customer Reviews

Customer Reviews for Internet Service Providers in Hawaii