TWN Communications Internet Reviews

we recently switched to TWN fiber internet because they laid fiber down in our community and our old cable internet had very bad customer service and would go down from time to time and raise the price up of our monthly bill each month and we couldn't wit to switch and this new fiber internet way better then what we had before with cable and they have great customer service and the people who came out to set up the fiber internet were very nice and helpful and answered all my questions. I would highly recommend TWN fiber internet, we haven't had a problem with it so far! its also cheaper then our cable one by far! and we are getting the same if not MORE(I think its better) speed then we had with cable!

The internet works wonderful most days. When there is wind or a storm the internet doesn't work as well. We have times where the internet shuts everyone off the wifi and comes back a few minutes later. This internet company is better than a lot of the providers we have had out in our area. Because of where we are it makes it hard to get certain internet providers.

We were TWN comm customers for a couple of years, installation and support techs were great. Customer service is lacking in resolution and I am kicking myself for not reading the fine print. After calling and adhereing to the THIRTY DAY CANCELLATION requirement I had a negative balance. I was unaware that I had to call and request a refund for the overpayment and returnable deposit (FINE PRINT CONVENIENTLY NEVER STATED BY ANY CS REP DURING MY COMMUNICATIONS WHICH I FIND SLIMY). Now that I have request the refund which is now a partial refund they have yet to issue a refund and my latest invoice shows they have since issued an additional $25 fee adjustment to my account! WOULD NOT RECOMMEND this company. Find another company or Pay the extra $30 monthly for a more reliable and transparent practice company like Starlink!

GREAT TECH SUPPORT FROM TODD, PATIENT , WELL KNOWLEDGED IN SIGNAL RECOVERY.

For the nine years prior to obtaining TWN services I was with an archaic provider, with speeds and outages that were laughable. I am so much happier with the service I now receive.