Which is better, XFINITY or Direct Communications?

XFINITY is cheaper to start and available to more people.

FasterToo close to callThe same top speed filed with the FCC.

Cheaper to startXFINITYFrom $45 a month (promotional), then $90, vs $50.

Better ratedToo close to callToo few reviews to compare yet (2,356 and 1).

Available to more peopleXFINITY126.2 million people in 41 states, vs 44,415 in 1 state.

XFINITY
Price: $45.00 - $119.00 / mo.
Speed: 100 - 2,000 Mbps
Internet Type: Cable and fiber
Rating (Reviews): (2,379)
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Direct Communications
Price: $50.00 - $125.00 / mo.
Speed: 2,000 Mbps
Internet Type: Fiber
Rating (Reviews): (1)
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XFINITY vs. Direct Communications at a glance

Measure	XFINITY	Direct Communications
Available to	126.2 million people in 41 states	44,415 people in 1 state
Main technology	Cable 98%, fiber 4%	Fiber 100%
Top download speed filed with the FCC	2,000 Mbps	2,000 Mbps
Fastest plan we list	1,200 Mbps down, 25 Mbps up	2,000 Mbps down, 2,000 Mbps up
Starting price	$45 a month (promotional), then $90	$50 a month
Cheapest plan, first 2 years	Not listed	$1,200 (500 Mbps plan)
Customer rating	3.4 of 5 (2,356 reviews)	5.0 of 5 (1 reviews)
Rated for speed	3.8 of 5	5.0 of 5
Rated for price	3.0 of 5	5.0 of 5
Where both are offered	About 41,950 people (94% of Direct Communications's area)

Coverage and top speeds: FCC filings; plans and prices: our pricing table; ratings: verified customer reviews on ISP Reports. Check your address for what is offered at your home.

Where XFINITY and Direct Communications are available

XFINITY and Direct Communications have distinct coverage footprints across the United States. Our interactive map shows exactly where each provider offers service and where they overlap, helping you understand your options.

XFINITY currently offers internet service in 11,730 cities and 934 counties across 41 states, reaching approximately 126,644,422 residents. Their service area includes major markets like Chicago, IL; Houston, TX; and Philadelphia, PA. By comparison, Direct Communications serves 44,415 residents in 9 cities and 1 counties in 1 state, with a presence in population centers such as Provo, UT; Eagle Mountain, UT; and Cedar Valley, UT.

Each provider’s own page has its full coverage map, county by county: XFINITY coverage map and Direct Communications coverage map.

Availability changes from one street to the next. Check your address to see whether XFINITY, Direct Communications or both are offered at your home.

XFINITY vs. Direct Communications Speeds and Technology

XFINITY and Direct Communications utilize different network technologies to deliver internet service, resulting in varying speed capabilities across their service areas.

In terms of potential speeds across the country, Direct Communications offers higher overall speeds, with speeds for most covered areas averaging 2,000 Mbps compared to XFINITY’s average speed of 1,783 Mbps.

The availability of each provider’s fastest technology varies significantly by location. XFINITY’s premium Fiber service reaches 4.0% of their coverage area. Meanwhile, Direct Communications’s top-tier Fiber is available to 100.0% of their footprint. Even within the same technology type, speed offerings can vary based on local infrastructure investments.

XFINITY vs. Direct Communications Plans and Prices

Below are the current internet plans and pricing details for XFINITY and Direct Communications, drawn from our independently maintained pricing database. The source and verification date for each provider's plans are noted beneath the table.

Provider representatives can send plan or pricing updates through our contact page; verified changes publish shortly after review.

Most households with 3-5 users need download speeds of at least 100 Mbps for smooth streaming, video conferencing, and everyday internet usage. Larger households or those with heavy users (gamers, 4K streamers, or remote workers) should consider plans with speeds of 300 Mbps or more for optimal performance.

Any prices listed are the base service rates and may not include additional charges such as equipment fees, installation costs, or other service-related expenses. For a comprehensive view of all potential charges, refer to our Fees & Details section below.

XFINITY vs. Direct Communications Customer Ratings and Reviews

Compare how real customers rate XFINITY and Direct Communications based on our comprehensive database of verified customer reviews across all service types.

When comparing customer satisfaction, XFINITY earns an overall rating of 3.35 / 5 stars from 2379 customer reviews, while Direct Communications maintains a 5.00 / 5 rating from 1 reviews. Direct Communications outperforms XFINITY by 1.6 points in overall satisfaction. XFINITY’s best-rated service is their Fiber offering at 3.50 / 5 stars, compared to Direct Communications’s highest-rated service, Fiber, at 5.00 / 5 stars.

Fees vary by plan and location. The fees shown apply to most plans; check with the provider for costs specific to your plan.

When comparing internet providers, remember that advertised prices rarely tell the complete story. Equipment fees alone can add $10-15 per month to your bill, while installation charges, early termination fees, and data overage penalties can significantly increase your total cost of service. Consider these additional costs alongside monthly rates when determining which provider offers the better value for your specific needs.

XFINITY vs. Direct Communications Pros and Cons

XFINITY

From 1,470 written customer reviews on ISP Reports and our plan data.

Pros

• Fast speeds: praised in 507 of 1,470 written reviews (230 call it slow). "I really appreciate how fast our connection is"
• Reliable connection: praised in 424 of 1,470 written reviews (305 report outages). "Reliability in my area is very good"
• Easy installation: praised in 90 of 1,470 written reviews (45 had install trouble). "The installation process was smooth and professional"

Cons

• Expensive for what you get: a complaint in 431 of 1,470 written reviews (334 call it good value). "more expensive than it should be"
• Poor customer service: a complaint in 333 of 1,470 written reviews (269 praise the service). "very bad when it comes to Customer Service"
• Bills that go up: a complaint in 278 of 1,470 written reviews; its starting price rises from $45 to $90 after the promotion. "The rate increased after a year without the company telling me"
• Slow uploads: 25 Mbps up on its 1,000 Mbps plan.

Direct Communications

Too few written reviews to sum up yet (1); these lines come from our data.

Pros

• Faster plans: up to 2,000 Mbps, vs 1,200 Mbps from XFINITY.
• Mostly fiber: 100% of the homes it serves, vs 4% for XFINITY.

Cons

XFINITY vs. Direct Communications Top Cities

XFINITY serves 11,730 cities while Direct Communications is available in 9 cities nationwide. The tables below highlight their largest markets and areas where customers can choose between both providers.