Best Internet Providers in Big Stone Gap, VA
All 7 providers, ranked by coverage, speed and customer ratings
Find internet availability by address in Big Stone Gap, VA
Big Stone Gap has 7 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Cable, Fiber, and Fixed Wireless internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 3 available internet technologies in Big Stone Gap.
Ranks compare Big Stone Gap with the 15,682 US towns of 1,000 to 9,999 people, the tiers of our fastest-cities rankings.
The Best Internet in Big Stone Gap, VA at a Glance
Big Stone Gap Internet Providers, Ranked by Coverage, Speed and Customer Ratings
XFINITY
Connection
Customer Rating
Cable
Point Broadband
Connection
Customer Rating
Fiber
EarthLink
Connection
Customer Rating
Fixed Wireless
AT&T
Connection
Customer Rating
Fixed Wireless
Providers with less than 1% coverage in this city are excluded from the list. To see if one of these providers is available at your home, please use the address search above.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Big Stone Gap ratings may vary and are shown below.
Who is the Best Internet Provider in Big Stone Gap, VA?
AT&T is the highest-rated internet provider in Big Stone Gap based on 191 Virginia customer reviews, and T-Mobile Home Internet has the highest rating nationwide. The provider information above and the information immediately below can help you decide. Compare provider ratings and review counts above.
or call 1-877-610-1219
Which Providers are Available at my Home in Big Stone Gap?
Coverage changes block by block. Pick a provider and a technology to see where its service reaches: the darker the area, the larger the share of homes it covers. For your exact address, use the address search above.
Coverage map for each provider in Big Stone Gap
How Big Stone Gap Compares to Places Its Size
Big Stone Gap's report card score is in the top 29% and its connectivity index is in the bottom 44%.
| Measure | Big Stone Gap | Rank among US towns of 1,000 to 9,999 people | Wise County | Virginia | US | Leader |
|---|---|---|---|---|---|---|
| ISP Report Card inputs: what providers offer here | ||||||
| Fiber availability | 98.6% | top 19% | 77.0% | 79.0% | 71.5% | 1,056 places at 100.0% |
| Average top speed | 1,630 Mbps | top 46% | 1,599 Mbps | 2,389 Mbps | 3,486 Mbps | Collegedale, TN and Lakesite, TN and 2 more (25,000 Mbps) |
| Providers at a typical address | 5.4 | bottom 48% | 4.8 | 5.7 | 7.1 | McLendon-Chisholm, TX (14.2) |
| Connectivity index inputs: how much households need and use the internet | ||||||
| People per household | 2.4 | bottom 42% | 2.4 | 2.6 | 2.7 | St. George, GA (6.2) |
| Workers who work from home | 5% | bottom 19% | 10% | 18% | 15% | Indian Springs, NV (76%) |
| Homes with a computer, tablet or phone | 92% | bottom 36% | 92% | 96% | 96% | 515 places at 100% |
| Homes with internet | 88% | bottom 50% | 85% | 92% | 91% | 115 places at 100% |
| Homes on fiber, cable or DSL | 71% | top 38% | 69% | 77% | 76% | Bunkerville, NV and Fort Myer, VA and 3 more (100%) |
| More about the households here | ||||||
| Homes with a desktop or laptop | 65% | bottom 21% | 65% | 83% | 81% | 12 places at 100% |
| Median household income | $53,615 | bottom 14% | $53,880 | $109,990 | $93,246 | 16 places at $250,001 |
| Residents in school (6th grade to college) | 13% | top 43% | 13% | 16% | 16% | University Park, PA (95%) |
Fiber reaches 98.6% of homes in Big Stone Gap, against 77.0% across Wise County and 79.0% across Virginia. Households in Big Stone Gap are smaller than the US average (2.4 people against 2.7); 5% of workers work from home (US 15%); and the median household income is $53,615 (US $93,246).
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
Fiber, 5G, Cable and DSL Internet in Big Stone Gap
Which Fiber Internet Providers are Available in Big Stone Gap?
Point Broadband Fiber in Big Stone Gap, VA
Availability:
96.8%
Customer Rating:
(16)
Avg. Download Speed
1,000 Mbps
Point Broadband offers Fiber service to 96.8% of Big Stone Gap homes. Across the city, Point Broadband Fiber is the only type of service available from the company, with speeds up to 1,000 Mbps
MountaiNet Fiber in Big Stone Gap, VA
Availability:
5.2%
Customer Rating:
(0)
Avg. Download Speed
1,000 Mbps
MountaiNet offers Fiber service to 5.2% of Big Stone Gap homes. Across the city, MountaiNet Fiber is the only type of service available from the company, with speeds up to 1,000 Mbps
Which Fixed Wireless and LTE Internet Providers are Available in Big Stone Gap?
EarthLink Fixed Wireless in Big Stone Gap, VA
Availability:
90.0%
Customer Rating:
(4)
Avg. Download Speed
29 Mbps
EarthLink offers Fixed Wireless service to 90.0% of Big Stone Gap homes. Across the city, EarthLink Fixed Wireless is the only type of service available from the company, with speeds up to 29 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 4.0 Mbps throughout the city.
AT&T Fixed Wireless in Big Stone Gap, VA
Availability:
90.0%
Customer Rating:
(205)
Avg. Download Speed
29 Mbps
AT&T offers Fixed Wireless service to 90.0% of Big Stone Gap homes. Across the city, AT&T Fixed Wireless is the only type of service available from the company, with speeds up to 29 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 4.0 Mbps throughout the city.
T-Mobile Home Internet Fixed Wireless in Big Stone Gap, VA
Availability:
80.3%
Customer Rating:
(342)
Avg. Download Speed
34 Mbps
T-Mobile Home Internet offers Fixed Wireless service to 80.3% of Big Stone Gap homes. Across the city, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 34 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 5.0 Mbps throughout the city.
Verizon Fixed Wireless in Big Stone Gap, VA
Availability:
72.8%
Customer Rating:
(362)
Avg. Download Speed
251 Mbps
Verizon offers Fixed Wireless service to 72.8% of Big Stone Gap homes. Across the city, Verizon Fixed Wireless is the only type of service available from the company, with speeds up to 251 Mbps, with speeds from 25 Mpbs up to 300 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 6.0 and as high as 20, with an average of 17 Mbps throughout the city.
Which Cable Internet Providers are Available in Big Stone Gap?
XFINITY Cable in Big Stone Gap, VA
Availability:
99.1%
Customer Rating:
(2077)
Avg. Download Speed
1,634 Mbps
XFINITY from Comcast offers Cable service to 99.1% of Big Stone Gap homes. Across the city, XFINITY Cable is the only type of service available from the company, with speeds up to 1,634 Mbps, with speeds from 1,200 Mpbs up to 2,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 35 and as high as 250, with an average of 152 Mbps throughout the city.
Which DSL Internet Providers are Available in Big Stone Gap?
According to the most recently submitted data by internet service providers to the FCC, there are currently no DSL providers available in Big Stone Gap, VA.
Internet in Big Stone Gap by Neighborhood and ZIP Code
Big Stone Gap has 2 ZIP codes with their own pages. Each row links to that place’s page.
Neighborhoods in Big Stone Gap
| Neighborhood | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|
ZIP codes in Big Stone Gap
How Big Stone Gap Compares to Nearby Places
The 10 places nearest to Big Stone Gap that have their own pages are all within 7 miles. Among them, Verdi has the most homes with fiber (100.0%) and Derby the fewest (0.0%); Big Stone Gap has 98.6%.
| Place | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| Big Stone Gap (this page) | 9,373 | 98.6% | 1,630 Mbps | 5.4 | B | 44/100 |
| Appalachia | 2,207 | 1.9% | 1,196 Mbps | 2 | D | 34/100 |
| Jasper | 813 | 100.0% | 1,165 Mbps | 5.4 | B | 33/100 |
| Irondale | 416 | 100.0% | 1,942 Mbps | 5.8 | B+ | 66/100 |
| Verdi | 190 | 100.0% | 1,172 Mbps | 2.9 | C+ | 22/100 |
| Exeter | 118 | 2.5% | 1,195 Mbps | 1.6 | D | 31/100 |
| Cracker Neck | 102 | 90.2% | 1,320 Mbps | 2.2 | C | 47/100 |
| Oreton | 98 | 100.0% | 1,445 Mbps | 5 | B | 32/100 |
| Derby | 58 | 0.0% | 1,200 Mbps | 1 | D- | 30/100 |
| Stonega | 40 | 0.0% | 1,200 Mbps | 3 | D | 36/100 |
| Lower Exeter | 28 | 0.0% | 1,200 Mbps | 2 | D- | 30/100 |
Who is the Fastest Internet Provider in Big Stone Gap?
According to unbiased feedback from real internet customers, they reported being happiest with speeds provided by AT&T. On the other hand, based on data provided by the internet providers to the FCC, XFINITY from Comcast should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.
Data Reported to FCC by ISPs: Average Maximum Available in Big Stone Gap
| XFINITY from Comcast | 2,000 |
|---|---|
| Point Broadband | 1,000 |
| MountaiNet | 1,000 |
| Verizon | 300 |
| Viasat | 100 |
| AT&T | 100 |
| EarthLink | 100 |
| T-Mobile Home Internet | 100 |
| HughesNet | 25 |
How fast is your internet?
Test your connection here and see it next to the speeds providers advertise in Big Stone Gap. It takes about 20 seconds and, on a fast line, can move a few hundred MB of data.
Customer Ratings for Big Stone Gap Internet Providers
Based on 191 reviews from Virginia internet customers, AT&T is the best internet service provider for Big Stone Gap residents. AT&T was rated at an average of 4.33 out of 5 in our report for overall customer satisfaction. T-Mobile Home Internet wins for second-place in Virginia, with 3.90 out of 5 stars and 80.3% coverage in Big Stone Gap.
At a national level, based on 4622 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.02 out of 5.
Local, State, and National Ratings for all Big Stone Gap Internet Providers
The table below shows average customer ratings from customers in Big Stone Gap, Virginia, and customers throughout the country.
| ISP / Tech Type | Big Stone Gap Overall | Virginia Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| AT&T | (0) |  (6) | (1051) | View Plans | ||
| Point Broadband | (0) | (8) | (19) | View Plans | ||
| T-Mobile Home Internet | (0) | (10) | (342) | View Plans | ||
| Verizon | (0) | (85) | (816) | View Plans | ||
| HughesNet | (0) |  (1) |  (25) | View Plans | ||
| XFINITY | (1) | (82) | (2379) | View Plans | ||
| Viasat | (0) |  (1) |  (12) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| MountaiNet | (0) | (0) | (0) | View Plans |
Customer Ratings for Internet Provider Speeds in Big Stone Gap
Based on data reported by Big Stone Gap ISPs to the FCC, the fastest speeds in the city are available through XFINITY from Comcast. The company offers speeds up to 2,000 Mbps in Big Stone Gap. Therefore, the average customer can get up to 1,634 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.
However, actual customers rated their satisfaction with internet speed highest with AT&T. This indicates AT&T reliably delivers speeds expected by the customer based on the plan they are paying for.
| ISP / Tech Type | Big Stone Gap Speed | Virginia Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| AT&T | (0) | (6) | (1051) | View Plans | ||
| Verizon | (0) | (85) | (816) | View Plans | ||
| Point Broadband | (0) | (8) | (19) | View Plans | ||
| XFINITY | (1) | (82) | (2379) | View Plans | ||
| HughesNet | (0) | (1) | (25) | View Plans | ||
| Viasat | (0) | (1) | (12) | View Plans | ||
| T-Mobile Home Internet | (0) | (10) | (342) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| MountaiNet | (0) | (0) | (0) | View Plans |
Who is the Cheapest Internet Provider in Big Stone Gap?
Of the providers in Big Stone Gap, customers rate T-Mobile Home Internet the best for price. Data comes from customers rating their satisfaction with pricing: in Big Stone Gap where enough of them have reviewed a provider, otherwise across Virginia or the country. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
T-Mobile Home Internet is rated 3.90 out of 5 for price, which is similar to the average across all internet providers in the country. Point Broadband is rated second for affordability, with an average price rating of 3.88 out of 5.
The table below shows how customers in Big Stone Gap, Virginia, and the United States rated the affordability of their internet service.
Rated Affordability in Big Stone Gap
| ISP / Tech Type | Big Stone Gap Affordability | Virginia Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| T-Mobile Home Internet | (0) | (10) | (342) | View Plans | ||
| Point Broadband | (0) | (8) | (19) | View Plans | ||
| AT&T | (0) | (6) | (1051) | View Plans | ||
| HughesNet | (0) | (1) | (25) | View Plans | ||
| Viasat | (0) | (1) | (12) | View Plans | ||
| Verizon | (0) | (85) | (816) | View Plans | ||
| XFINITY | (1) | (82) | (2379) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans | ||
| MountaiNet | (0) | (0) | (0) | View Plans |
Customer Reviews for Internet Service Providers in Virginia
Customer Reviews
Jean
Zitel Fiber
October 22, 2026 Slow
ISPReports User
Zitel
October 20, 2026 slow
ISPReports User
Swiftcurrent Connect Fiber
October 20, 2026 Fast
ISPReports User
FiberLync Fiber
September 22, 2026 ISPReports User
Brightspeed
August 24, 2026 Streaming tv is great and security cameras are great but having issues with gaming (Lots of lag)
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Which ISP Should You Choose in Big Stone Gap?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in Big Stone Gap is AT&T.
- The fastest internet provider should be XFINITY from Comcast. Considering speed for the money and reliability in speeds, AT&T may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in Big Stone Gap is T-Mobile Home Internet.
- XFINITY from Comcast, Viasat, and HughesNet has the broadest coverage in Big Stone Gap, available to 99.1% of homes, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.