13 Best Internet Providers in Birmingham, AL
Find internet availability by address in Birmingham, AL
Jump to: Best Internet Provider | Availability Maps | Customer Reviews | Birmingham ISP Report Card | Business Internet in Birmingham
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Birmingham ISP Report Card | B |
 |
Download Speed for Most Households | 3,195 Mbps |
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Number of Internet Service Providers | 13 |
 |
Real Birmingham Customer Ratings | 25 |
This page reflects the most recent FCC update from January 06, 2026, based on the Broadband Data Collection as of June 30, 2025.
This page reflects the most recent FCC update from January 06, 2026, based on the Broadband Data Collection as of June 30, 2025.
Birmingham has 13 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Fiber, Cable, DSL, and Fixed Wireless internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Birmingham.
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Birmingham has 13 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Fiber, Cable, DSL, and Fixed Wireless internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Birmingham.
Compare Providers Ranked by Coverage, Speed, and Customer Ratings
Spectrum
Connection
Customer Rating
Fiber
Cable
EarthLink
Connection
Customer Rating
Fiber
DSL
Fixed Wireless
AT&T
Connection
Customer Rating
Fiber
DSL
Fixed Wireless
Windstream
Connection
Customer Rating
Fiber
DSL
Above are the top 4 providers in Birmingham, AL for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your city.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Birmingham ratings may vary and are shown below.
Who is the Best Internet Provider in Birmingham, AL?
Verizon is the best internet provider in Birmingham based on Alabama customer satisfaction ratings and reviews. Based on our extensive and unbiased survey, Verizon had the best reviews at the local, state, and national levels versus all available providers in Birmingham, making it a solid recommendation among providers with reviews. Verizon is an option for 59.76% of the city.
or call 1-833-213-7018
The chart and table below show average customer ratings from customers in Birmingham, Alabama, and customers throughout the country.
Top Rated Internet Providers in Birmingham
Local, State, and National Ratings for all Birmingham Internet Providers
| ISP / Tech Type | Birmingham Overall | Alabama Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| C Spire |  (1) |  (4) | (24) | View Plans | ||
| Brightspeed | (1) | (6) | (64) | View Plans | ||
| Verizon | (2) | (4) | (723) | View Plans | ||
| T-Mobile Home Internet | (2) | (5) | (284) | View Plans | ||
| AT&T | (4) | (30) | (924) | View Plans | ||
| GoNetSpeed | (1) | (1) | (21) | View Plans | ||
| Spectrum |  (14) | (42) | (1738) | View Plans | ||
| Central Access | (0) | (1) | (1) | View Plans | ||
| HughesNet | (0) | (4) | (18) | View Plans | ||
| Sparklight | (0) |  (1) | (73) | View Plans | ||
| Viasat | (0) |  (1) | (11) | View Plans | ||
| EarthLink | (0) | (0) | (12) | View Plans | ||
| Windstream | (0) | (0) | (87) | View Plans | ||
| OTTCTel | (0) | (0) | (0) | View Plans | ||
| Coosa Valley Technologies | (0) | (0) | (0) | View Plans |
Based on 99 reviews from Alabama internet customers, Verizon is the best internet service provider for Birmingham residents. Verizon was rated at an average of 4.00 out of 5 in our report for overall customer satisfaction. C Spire wins for second-place in Alabama, with 5.00 out of 5 stars and 3.3% coverage in Birmingham.
At a national level, based on 3980 national reviews for any of the providers listed above, C Spire is rated higher than any other provider, with a rating of 4.30 out of 5.
Which Providers are Available at my Home in Birmingham?
a different provider.
Internet Availability Key
Speeds and coverage vary within the city, and sometimes even from block to block. The map shows speeds per provider and where each provider is available.
Who is the Fastest Internet Provider in Birmingham?
Based on both FCC data and unbiased customer ratings in Birmingham, the fastest internet in the city comes from C Spire.
Data Reported to FCC by ISPs: Average Maximum Available in Birmingham
| ISP / Tech Type | Max Advertised Speed | ||
|---|---|---|---|
| C Spire | 8,000 Mbps | ||
| AT&T | 5,000 Mbps | ||
| EarthLink | 5,000 Mbps | ||
| Central Access | 2,000 Mbps | ||
| Windstream | 2,000 Mbps | ||
| Brightspeed | 2,000 Mbps | ||
| Coosa Valley Technologies | 1,000 Mbps | ||
| Ontario & Trumansburg Telephone Companies | 1,000 Mbps | ||
| GoNetSpeed | 1,000 Mbps | ||
| Sparklight | 1,000 Mbps | ||
| Verizon | 1,000 Mbps | ||
| Spectrum | 1,000 Mbps | ||
| Viasat | 100 Mbps | ||
| T-Mobile Home Internet | 100 Mbps | ||
| HughesNet | 25 Mbps |
Customer Ratings for Internet Provider Speeds in Birmingham
| ISP / Tech Type | Birmingham Speed | Alabama Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| C Spire | (1) | (4) | (24) | View Plans | ||
| Verizon | (2) | (4) | (723) | View Plans | ||
| AT&T | (4) | (30) | (924) | View Plans | ||
| T-Mobile Home Internet | (2) | (5) | (284) | View Plans | ||
| Spectrum | (14) | (42) | (1738) | View Plans | ||
| Brightspeed | (1) | (6) | (64) | View Plans | ||
| GoNetSpeed | (1) | (1) | (21) | View Plans | ||
| Central Access | (0) | (1) | (1) | View Plans | ||
| Sparklight | (0) | (1) | (73) | View Plans | ||
| HughesNet | (0) | (4) | (18) | View Plans | ||
| Viasat | (0) | (1) |  (11) | View Plans | ||
| Windstream | (0) | (0) | (87) | View Plans | ||
| EarthLink | (0) | (0) | (12) | View Plans | ||
| OTTCTel | (0) | (0) | (0) | View Plans | ||
| Coosa Valley Technologies | (0) | (0) | (0) | View Plans |
Based on data reported by Birmingham ISPs to the FCC, the fastest speeds in the city are available through C Spire. The company offers speeds up to 8,000 Mbps in Birmingham. Therefore, the average customer can get up to 8,000 Mbps if they're willing to purchase the fastest subscription tier available at their homes.
However, actual customers in the city rated their satisfaction with internet speed highest with C Spire. This indicates C Spire reliably delivers speeds expected by the customer based on the plan they are paying for.
Who is the Cheapest Internet Provider in Birmingham?
Alabama customers rate Brightspeed as the cheapest internet service provider in state. Data comes from customers in the state rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
Brightspeed received a local rating of 5.00 out of 5, which is higher than the average across all internet providers in the country. Verizon is rated in second place for affordability by the company’s Birmingham customers with an average price rating of 4.50 out of 5.
The chart and graph below show how customers in Birmingham, Alabama, and the United States rated the affordability of their internet service.
Rated Affordability in Birmingham
| ISP / Tech Type | Birmingham Affordability | Alabama Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| Brightspeed | (1) | (6) | (64) | View Plans | ||
| T-Mobile Home Internet | (2) | (5) | (284) | View Plans | ||
| Verizon | (2) | (4) | (723) | View Plans | ||
| C Spire | (1) | (4) | (24) | View Plans | ||
| AT&T | (4) | (30) | (924) | View Plans | ||
| GoNetSpeed | (1) | (1) | (21) | View Plans | ||
| Spectrum | (14) | (42) | (1738) | View Plans | ||
| Central Access | (0) | (1) | (1) | View Plans | ||
| HughesNet | (0) | (4) | (18) | View Plans | ||
| Sparklight | (0) | (1) | (73) | View Plans | ||
| Viasat | (0) | (1) | (11) | View Plans | ||
| Windstream | (0) | (0) | (87) | View Plans | ||
| EarthLink | (0) | (0) | (12) | View Plans | ||
| OTTCTel | (0) | (0) | (0) | View Plans | ||
| Coosa Valley Technologies | (0) | (0) | (0) | View Plans |
Birmingham Internet Health Assessment
ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the city and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for Birmingham below, including the metrics used and how Birmingham compares to the rest of Alabama and nation.
| Metric
(hover for details)
|
Birmingham | Alabama | USA | ||
|---|---|---|---|---|---|
| Fiber Availability Percent The percentage of households in Birmingham that have a Fiber internet connection available to their home. | 68.35% | 68.19% | 67.25% | ||
| Average Download SpeedThe maximum download speed most households can get on average. This is measured by availability in a block group and weighted by the population in that area. | 3,195 Mbps | 3,158 Mbps | 3,293 Mbps | ||
| Provider CountThe number of providers available for most people. This is a weighted average by block rather than a total for Birmingham. | 6.8 | 6.3 | 6.8 |
| Average Household SizeA larger household size in a city indicates that there will be a greater need for bandwidth due to simultaneous usage, multiple devices, and network congestion. | 2.6 | 2.6 | 2.7 | ||
| Work From Home PercentA higher percent of the population working from home indicates bandwidth requirements being more widely needed rather than consolidated to commercial portions of the city. | 11% | 8% | 14% | ||
| Households with DevicesA higher percentage of households with computing devices in the home indicates a higher level of infrastructure needed to support those households. | 94% | 93% | 95% | ||
| Households with InternetA higher percentage of households with internet indicates a higher need for usage and connectivity in people’s daily lives. | 89% | 86% | 90% | ||
| Households with BroadbandA higher percentage of households with a broadband connection (defined as speeds above 25 Mbps) indicates heavier usage needs within these households. | 72% | 66% | 75% | ||
| Broadband Usage vs. AvailabilityThis measures what percentage of households who have a broadband connection to their home actually have an active subscription to that service. | 73% | 67% | 76% |
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
Birmingham ISP Report Card & Digital Connectivity Index
The ISP Report Card in Birmingham is B, which is better than other cities. The local demand for broadband internet connectivity in Birmingham is high with a score of 62 / 100 in our Digital Connectivity Index. This means that internet service providers operating in Birmingham have done a good job meeting the needs of its residents.
The Birmingham ISP Report Card evaluates the city on availability and speed metrics compared to other cities in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a city needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.
89% of Birmingham households have an internet connection despite having 98.90% availability. 72% of households have fiber, cable, or DSL, 9% have satellite, 0% are still on dial-up, and 2% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.
As you can see in the table above, while 72% of households have a broadband connection such as fiber, cable or DSL available to their home, 73% subscribe to it. A large amount of Birmingham residents are taking advantage of the available internet infrastructure.
For more details, please visit our ISP Report Card and Digital Connectivity Index pages.
How do Neighboring Cities Compare to Birmingham?
- ISP Report Card: A-
- Digital Connectivity Index: 85 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 78 / 100
- ISP Report Card: C+
- Digital Connectivity Index: 32 / 100
- ISP Report Card: A-
- Digital Connectivity Index: 80 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 64 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 63 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 58 / 100
- ISP Report Card: B
- Digital Connectivity Index: 40 / 100
- ISP Report Card: D
- Digital Connectivity Index: 66 / 100
How Much Speed does a Birmingham Household Need?
Higher speed is typically preferred, but that comes at a higher price. The average size of a household in Birmingham is 2.6, which is larger than the Alabama average of 2.6 and smaller than the national average of 2.7. the Birmingham area's average household income is $82,408 which is much higher than the Alabama average of $70,756 and higher than the national average of $90,606. Homes with more people living in them and with higher incomes tend to indicate more devices being used more often.
Birmingham also has 15% of its population enrolled in school between the 6th grade and college level, this is lower than the Alabama average of 16%. Additionally, 11% of residents work from home, which is higher than the 8% of residents in Alabama who work from home. This and other factors you can see above show us that the community of Birmingham has a high need for internet connectivity and speeds.
Compared to the rest of the country, Birmingham households are about average when it comes to technological engagement. 94% of households have some sort of computing device, 78% have desktops or laptops in the home, and 92% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.
Which Fiber Internet Providers are Available in Birmingham?
EarthLink Fiber in Birmingham, AL
Availability:
54.6%
Customer Rating:
(5)
Avg. Download Speed
4,696 Mbps
EarthLink offers Fiber service to 54.6% of Birmingham homes. Across the city, EarthLink Fiber has speeds up to 4,696 Mbps, with speeds from 1,000 Mpbs up to 5,000 Mbps depending on the address. Upload speeds are symmetrical, meaning they are exactly the same as download speeds for EarthLink Fiber. EarthLink Fiber is rated about the same as other types of internet service available in Birmingham from EarthLink in terms of customer satisfaction.
AT&T Fiber in Birmingham, AL
Availability:
54.6%
Customer Rating:
(544)
Avg. Download Speed
4,696 Mbps
AT&T offers Fiber service to 54.6% of Birmingham homes. Across the city, AT&T Fiber has speeds up to 4,696 Mbps, with speeds from 1,000 Mpbs up to 5,000 Mbps depending on the address. Upload speeds are symmetrical, meaning they are exactly the same as download speeds for AT&T Fiber. AT&T Fiber is rated higher than other types of internet service available in Birmingham from AT&T in terms of customer satisfaction.
Windstream Fiber in Birmingham, AL
Availability:
4.2%
Customer Rating:
(40)
Avg. Download Speed
1,349 Mbps
Windstream offers Fiber service to 4.2% of Birmingham homes. Across the city, Windstream Fiber has speeds up to 1,349 Mbps, with speeds from 1,000 Mpbs up to 2,000 Mbps depending on the address. Upload speeds are symmetrical, meaning they are exactly the same as download speeds for Windstream Fiber. Windstream Fiber is rated higher than other types of internet service available in Birmingham from Windstream in terms of customer satisfaction.
C Spire Fiber in Birmingham, AL
Availability:
3.3%
Customer Rating:
(23)
Avg. Download Speed
8,000 Mbps
C Spire offers Fiber service to 3.3% of Birmingham homes. Across the city, C Spire Fiber is the only type of service available from the company, with speeds up to 8,000 Mbps
Brightspeed Fiber in Birmingham, AL
Availability:
3.2%
Customer Rating:
(31)
Avg. Download Speed
1,863 Mbps
Brightspeed offers Fiber service to 3.2% of Birmingham homes. Across the city, Brightspeed Fiber has speeds up to 1,863 Mbps, with speeds from 10 Mpbs up to 2,000 Mbps depending on the address. Upload speeds are symmetrical, meaning they are exactly the same as download speeds for Brightspeed Fiber. Brightspeed Fiber is rated higher than other types of internet service available in Birmingham from Brightspeed in terms of customer satisfaction.
Central Access Fiber in Birmingham, AL
Availability:
3.0%
Customer Rating:
(1)
Avg. Download Speed
1,648 Mbps
Central Access offers Fiber service to 3.0% of Birmingham homes. Across the city, Central Access Fiber is the only type of service available from the company, with speeds up to 1,648 Mbps, with speeds from 1,000 Mpbs up to 2,000 Mbps depending on the address. Upload speeds are symmetrical, meaning they are exactly the same as download speeds for Central Access Fiber.
Spectrum Fiber in Birmingham, AL
Availability:
2.5%
Customer Rating:
(203)
Avg. Download Speed
1,000 Mbps
Spectrum offers Fiber service to 2.5% of Birmingham homes. Across the city, Spectrum Fiber has speeds up to 1,000 Mbps
GoNetSpeed Fiber in Birmingham, AL
Availability:
1.6%
Customer Rating:
(19)
Avg. Download Speed
1,000 Mbps
GoNetSpeed offers Fiber service to 1.6% of Birmingham homes. Across the city, GoNetSpeed Fiber is the only type of service available from the company, with speeds up to 1,000 Mbps
Coosa Valley Technologies Fiber in Birmingham, AL
Availability:
1.5%
Customer Rating:
(1)
Avg. Download Speed
1,000 Mbps
Coosa Valley Technologies offers Fiber service to 1.5% of Birmingham homes. Across the city, Coosa Valley Technologies Fiber is the only type of service available from the company, with speeds up to 1,000 Mbps
OTTCTel Fiber in Birmingham, AL
Availability:
1.0%
Customer Rating:
(0)
Avg. Download Speed
1,000 Mbps
Ontario & Trumansburg Telephone Companies offers Fiber service to 1.0% of Birmingham homes. Across the city, OTTCTel Fiber has speeds up to 1,000 Mbps
Which Cable Internet Providers are Available in Birmingham?
Spectrum Cable in Birmingham, AL
Availability:
81.0%
Customer Rating:
(1,618)
Avg. Download Speed
1,000 Mbps
Spectrum offers Cable service to 81.0% of Birmingham homes. Across the city, Spectrum Cable has speeds up to 1,000 Mbps
Sparklight Cable in Birmingham, AL
Availability:
3.5%
Customer Rating:
(50)
Avg. Download Speed
1,000 Mbps
Sparklight offers Cable service to 3.5% of Birmingham homes. Across the city, Sparklight Cable is the only type of service available from the company, with speeds up to 1,000 Mbps
OTTCTel Cable in Birmingham, AL
Availability:
1.4%
Customer Rating:
(0)
Avg. Download Speed
1,000 Mbps
Ontario & Trumansburg Telephone Companies offers Cable service to 1.4% of Birmingham homes. Across the city, OTTCTel Cable has speeds up to 1,000 Mbps
Which DSL Internet Providers are Available in Birmingham?
EarthLink DSL in Birmingham, AL
Availability:
74.6%
Customer Rating:
(4)
Avg. Download Speed
58 Mbps
EarthLink offers DSL service to 74.6% of Birmingham homes. Across the city, EarthLink DSL has speeds up to 58 Mbps, with speeds from 10 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 20, with an average of 12 Mbps throughout the city. EarthLink DSL is rated the same as other types of internet service available in Birmingham from EarthLink in terms of customer satisfaction.
AT&T DSL in Birmingham, AL
Availability:
74.6%
Customer Rating:
(304)
Avg. Download Speed
58 Mbps
AT&T offers DSL service to 74.6% of Birmingham homes. Across the city, AT&T DSL has speeds up to 58 Mbps, with speeds from 10 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 20, with an average of 12 Mbps throughout the city. AT&T DSL is rated about the same as other types of internet service available in Birmingham from AT&T in terms of customer satisfaction.
Windstream DSL in Birmingham, AL
Availability:
6.1%
Customer Rating:
(50)
Avg. Download Speed
171 Mbps
Windstream offers DSL service to 6.1% of Birmingham homes. Across the city, Windstream DSL has speeds up to 171 Mbps, with speeds from 10 Mpbs up to 300 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 83, with an average of 49 Mbps throughout the city. Windstream DSL is rated lower than other types of internet service available in Birmingham from Windstream in terms of customer satisfaction.
Brightspeed DSL in Birmingham, AL
Availability:
5.5%
Customer Rating:
(33)
Avg. Download Speed
46 Mbps
Brightspeed offers DSL service to 5.5% of Birmingham homes. Across the city, Brightspeed DSL has speeds up to 46 Mbps, with speeds from 10 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 10, with an average of 4.4 Mbps throughout the city. Brightspeed DSL is rated lower than other types of internet service available in Birmingham from Brightspeed in terms of customer satisfaction.
Which Fixed Wireless and LTE Internet Providers are Available in Birmingham?
T-Mobile Home Internet Fixed Wireless in Birmingham, AL
Availability:
93.6%
Customer Rating:
(0)
Avg. Download Speed
68 Mbps
T-Mobile Home Internet offers Fixed Wireless service to 93.6% of Birmingham homes. Across the city, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 68 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 13 Mbps throughout the city.
EarthLink Fixed Wireless in Birmingham, AL
Availability:
67.7%
Customer Rating:
(0)
Avg. Download Speed
36 Mbps
EarthLink offers Fixed Wireless service to 67.7% of Birmingham homes. Across the city, EarthLink Fixed Wireless has speeds up to 36 Mbps, with speeds from 10 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 20, with an average of 5.6 Mbps throughout the city.
AT&T Fixed Wireless in Birmingham, AL
Availability:
67.7%
Customer Rating:
(0)
Avg. Download Speed
36 Mbps
AT&T offers Fixed Wireless service to 67.7% of Birmingham homes. Across the city, AT&T Fixed Wireless has speeds up to 36 Mbps, with speeds from 10 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 20, with an average of 5.6 Mbps throughout the city.
Verizon Fixed Wireless in Birmingham, AL
Availability:
59.8%
Customer Rating:
(0)
Avg. Download Speed
371 Mbps
Verizon offers Fixed Wireless service to 59.8% of Birmingham homes. Across the city, Verizon Fixed Wireless is the only type of service available from the company, with speeds up to 371 Mbps, with speeds from 300 Mpbs up to 1,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 20 and as high as 75, with an average of 26 Mbps throughout the city.
Which ISP Should You Choose in Birmingham?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in Birmingham is Verizon.
- The fastest internet provider should be C Spire. Considering speed for the money and reliability in speeds, C Spire may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in Birmingham is Brightspeed.
- Viasat, T-Mobile Home Internet, and HughesNet has the broadest coverage in Birmingham, and is most likely to cover your home. To find out exactly what's available at your home, please use our address search tool.
How does Birmingham compare to other cities with a similar population?
To see how Birmingham stacks up on the national level, it's useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to Birmingham's B ISP Report Card and 62 / 100 Digital Connectivity Index.
- ISP Report Card: C+
- Digital Connectivity Index: 58 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 70 / 100
- ISP Report Card: A-
- Digital Connectivity Index: 86 / 100
- ISP Report Card: B-
- Digital Connectivity Index: 62 / 100
- ISP Report Card: B
- Digital Connectivity Index: 56 / 100
- ISP Report Card: B
- Digital Connectivity Index: 68 / 100
- ISP Report Card: B
- Digital Connectivity Index: 67 / 100
- ISP Report Card: B+
- Digital Connectivity Index: 63 / 100
- ISP Report Card: B-
- Digital Connectivity Index: 69 / 100
Customer Reviews
Customer Reviews for Internet Service Providers in Alabama
Customer Reviews
Jesse S
Spectrum Cable
January 13, 2026 My ISP is generally acceptable in terms of the quality of service and pricing they offer, though that pricing continues to rise, and while the bandwidth rises as well, the connection quality and inconsistent speeds are an issue. I don't really have a competitor that I can change my service to in this area, so I'm stuck with what I have, which is part of the reason I opt for the higher tier plan which seems to give better, more consistent connection quality.
I have been with this ISP since they were called Charter and merged into Spectrum and despite these complaints, they're the best ISP I've had to deal with. Other providers in this area that I've had the option to change to have never been as consistent as even Spectrum is on a normal day.
More
An Alabama Customer
Spectrum Fiber
April 30, 2025 Spectrum has a reputation for being a bad service in my area, and I have to say that i agree. For example, when we were trying to get it installed initially, we were stood up by the installation team several time. Not only would they not show up, but they were also terribly slow at getting repeatedly missed appointments rescheduled. Also, we went with fiber because it's meant to stand up to storm better, but we got a rainstorm (no thunder or lightening) and the internet wen t out for several hours.
More
An Alabama Customer
Spectrum Cable
February 09, 2025 More
An Alabama Customer
C Spire Fiber
September 20, 2024 We switched to CSpire because our former carrier became too expensive. Our former carrier was Spectrum. I had no issues with Spectrum's cable service other than price. I called Spectrum before canceling to ask if a reduced price was available to keep me as a customer. They only tried to upsell me and would not reduce the price, so I canceled my service and got a great rate with faster speeds using fiber through CSpire. Spectrum has since contacted me repeatedly with much lower rates, which may have retained me as a customer had they been offered before I left.
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An Alabama Customer
Spectrum Cable
June 05, 2023 We have had constant issues with this company, even when we have moved. I live in a medium sized condo building downtown, and every resident here has complained and received no solutions. Our service goes out and becomes glitchy around 11 p.m. CST like clockwork. We all turn off wifi on phones and unused devices as Spectrum instructed, but it does nothing. The worst part is that we never receive any bill credits for outages, so we pay full price for a service we can't even realistically use for anything after 11. We also have additional fees that we shouldn't have. For example, our HOA includes a receiver fee in our monthly dues, but charter charges us full price for a DVR plus a receiver fee, instead of crediting the receiver fee.
More
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