6 Best Internet Providers in Downtown Chapel Hill, Chapel Hill, NC

Compare Providers Ranked by Coverage, Speed, and Customer Ratings

Above are the top 4 providers in Downtown Chapel Hill, Chapel Hill, NC for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your neighborhood.

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Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Downtown Chapel Hill ratings may vary and are shown below.

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3. Downtown Chapel Hill, Chapel Hill, NC Internet Service Providers

Who is the Best Internet Provider in Downtown Chapel Hill, Chapel Hill, NC?

The chart and table below show average customer ratings from customers in Downtown Chapel Hill, North Carolina, and customers throughout the country.

Top Rated Internet Providers in Downtown Chapel Hill

Local, State, and National Ratings for all Downtown Chapel Hill Internet Providers

Based on 226 reviews from Chapel Hill internet customers, AT&T is the best internet service provider for Downtown Chapel Hill residents. AT&T was rated at an average of 3.73 out of 5 in our report for overall customer satisfaction. EarthLink wins for second-place in Chapel Hill, with 4.00 out of 5 stars and 50.9% coverage in Downtown Chapel Hill.

At a national level, based on 3810 national reviews for any of the providers listed above, Google Fiber is rated higher than any other provider, with a rating of 4.26 out of 5.

Who is the Fastest Internet Provider in Downtown Chapel Hill?

Data Reported to FCC by ISPs: Average Maximum Available in Downtown Chapel Hill

	ISP / Tech Type	Max Advertised Speed
	Google Fiber	8,000 Mbps
	AT&T	5,000 Mbps
	EarthLink	5,000 Mbps
	Spectrum	1,000 Mbps
	Verizon	300 Mbps
	T-Mobile Home Internet	100 Mbps
	Viasat	100 Mbps
	HughesNet	25 Mbps

Customer Ratings for Internet Provider Speeds in Downtown Chapel Hill

Based on data reported by Downtown Chapel Hill ISPs to the FCC, the fastest speeds in the neighborhood are available through Google Fiber. The company offers speeds up to 8,000 Mbps in Downtown Chapel Hill. Therefore, the average customer can get up to 6,505 Mbps if they're willing to purchase the fastest subscription tier available at their homes.

Additionally, actual customers in the neighborhood rated their satisfaction with internet speed highest with AT&T. This indicates AT&T reliably delivers speeds expected by the customer based on the plan they are paying for.

Who is the Cheapest Internet Provider in Downtown Chapel Hill?

Chapel Hill customers rate T-Mobile Home Internet as the cheapest internet service provider in city. Data comes from customers in the city rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.

T-Mobile Home Internet received a local rating of 4.13 out of 5, which is higher than the average across all internet providers in the country. Verizon is rated in second place for affordability by the company’s Downtown Chapel Hill customers with an average price rating of 3.50 out of 5.

The chart and graph below show how customers in Downtown Chapel Hill, Chapel Hill, and the United States rated the affordability of their internet service.

Rated Affordability in Downtown Chapel Hill

Downtown Chapel Hill Internet Health Assessment

ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the neighborhood and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for Downtown Chapel Hill below, including the metrics used and how Downtown Chapel Hill compares to the rest of Chapel Hill and nation.

Downtown Chapel Hill ISP Report Card: B

	Metric (hover for details)	Downtown Chapel Hill	North Carolina	USA
	Fiber Availability Percent The percentage of households in Downtown Chapel Hill that have a Fiber internet connection available to their home.	38.76%	81.03%	67.25%
	Average Download SpeedThe maximum download speed most households can get on average. This is measured by availability in a block group and weighted by the population in that area.	4,864 Mbps	5,218 Mbps	3,293 Mbps
	Provider CountThe number of providers available for most people. This is a weighted average by block rather than a total for Downtown Chapel Hill.	8.5	6.9	6.8

 

Downtown Chapel Hill Digital Connectivity Index: 76 / 100

	Metric (hover for details)	Downtown Chapel Hill	North Carolina	USA
	Average Household SizeA larger household size in a neighborhood indicates that there will be a greater need for bandwidth due to simultaneous usage, multiple devices, and network congestion.	2.5	2.4	2.7
	Work From Home PercentA higher percent of the population working from home indicates bandwidth requirements being more widely needed rather than consolidated to commercial portions of the city.	36%	21%	14%
	Households with DevicesA higher percentage of households with computing devices in the home indicates a higher level of infrastructure needed to support those households.	100%	97%	95%
	Households with InternetA higher percentage of households with internet indicates a higher need for usage and connectivity in people’s daily lives.	87%	92%	90%
	Households with BroadbandA higher percentage of households with a broadband connection (defined as speeds above 25 Mbps) indicates heavier usage needs within these households.	77%	79%	75%
	Broadband Usage vs. AvailabilityThis measures what percentage of households who have a broadband connection to their home actually have an active subscription to that service.	152%	82%	76%

Downtown Chapel Hill ISP Report Card & Digital Connectivity Index

The ISP Report Card in Downtown Chapel Hill is B, which is much better than other neighborhoods. The local demand for broadband internet connectivity in Downtown Chapel Hill is high with a score of 76 / 100 in our Digital Connectivity Index. This means that internet service providers operating in Downtown Chapel Hill have done a good job meeting the needs of its residents.

The Downtown Chapel Hill ISP Report Card evaluates the neighborhood on availability and speed metrics compared to other neighborhoods in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a neighborhood needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.

87% of Downtown Chapel Hill households have an internet connection while having 50.91% availability. 77% of households have fiber, cable, or DSL, 5% have satellite, 0% are still on dial-up, and 8% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.

As you can see in the table above, while 77% of households have a broadband connection such as fiber, cable or DSL available to their home, 152% subscribe to it. A very large amount of Downtown Chapel Hill residents are taking advantage of the available internet infrastructure.

For more details, please visit our ISP Report Card and Digital Connectivity Index pages.

How do Neighboring Neighborhoods Compare to Downtown Chapel Hill?

How Much Speed does a Downtown Chapel Hill Household Need?

Higher speed is typically preferred, but that comes at a higher price. The average size of a household in Downtown Chapel Hill is 2.5, which is larger than the Chapel Hill average of 2.4 and smaller than the national average of 2.7. Downtown Chapel Hill's average household income is $47,360 which is much lower than the Chapel Hill average of $93,399 and much lower than the national average of $90,606. Homes with fewer people living in them and with lower incomes tend to indicate fewer devices being used less often.

Downtown Chapel Hill also has 76% of its population enrolled in school between the 6th grade and college level, this is higher than the Chapel Hill average of 19%. Additionally, 36% of residents work from home, which is higher than the 21% of residents in Chapel Hill who work from home. This and other factors you can see above show us that the community of Downtown Chapel Hill has a very high need for internet connectivity and speeds.

Compared to the rest of the country, Downtown Chapel Hill households are much more technology-engaged. 100% of households have some sort of computing device, 95% have desktops or laptops in the home, and 99% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.

Which Fiber Internet Providers are Available in Downtown Chapel Hill?

Which Cable Internet Providers are Available in Downtown Chapel Hill?

Which DSL Internet Providers are Available in Downtown Chapel Hill?

Which Fixed Wireless and LTE Internet Providers are Available in Downtown Chapel Hill?

Which ISP Should You Choose in Downtown Chapel Hill?

The right ISP for you depends upon your needs, but in general we can make the following suggestions:

• The best all-around internet service provider in Downtown Chapel Hill is AT&T.
• The fastest internet provider should be Google Fiber. Considering speed for the money and reliability in speeds, AT&T may be a better choice based on real-world local customer feedback.
• The most affordable internet provider in Downtown Chapel Hill is T-Mobile Home Internet.
• EarthLink, AT&T, HughesNet, and Viasat has the broadest coverage in Downtown Chapel Hill, and is most likely to cover your home. To find out exactly what's available at your home, please use our address search tool.

How does Downtown Chapel Hill compare to other cities with a similar population?

To see how Downtown Chapel Hill stacks up on the national level, it's useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to Downtown Chapel Hill's B ISP Report Card and 76 / 100 Digital Connectivity Index.

Customer Reviews

Customer Reviews for Internet Service Providers in North Carolina