Best Internet Providers in Upper Falls, Rochester, NY
All 4 providers, ranked by coverage, speed and customer ratings
Find internet availability by address in Upper Falls, Rochester, NY
Upper Falls has 4 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Fiber, Cable, Fixed Wireless, and DSL internet are available in the neighborhood. Reviews are grouped by provider and the type of service they offer, covering all 4 available internet technologies in Upper Falls.
Ranks compare Upper Falls with the 28 neighborhoods in Rochester.
The Best Internet in Upper Falls, Rochester, NY at a Glance
Upper Falls Internet Providers, Ranked by Coverage, Speed and Customer Ratings
Spectrum
Connection
Customer Rating
Fiber
Cable
Frontier
Connection
Customer Rating
Fiber
DSL
Verizon
Connection
Customer Rating
Fixed Wireless
T-Mobile Home Internet
Connection
Customer Rating
Fixed Wireless
Providers with less than 1% coverage in this neighborhood are excluded from the list. To see if one of these providers is available at your home, please use the address search above.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Upper Falls ratings may vary and are shown below.
Who is the Best Internet Provider in Upper Falls, Rochester, NY?
T-Mobile Home Internet is the best internet provider in Upper Falls based on New York customer satisfaction ratings and reviews. Based on our extensive and unbiased survey, T-Mobile Home Internet had the best reviews at the local, state, and national levels versus all available providers in Upper Falls, making it a solid recommendation among providers with reviews. T-Mobile Home Internet is an option for 96.58% of the neighborhood.
Click here to get T-Mobile Home Internet
or call 1-833-601-2935
Which Providers are Available at my Home in Upper Falls?
Coverage changes block by block. Pick a provider and a technology to see where its service reaches: the darker the area, the larger the share of homes it covers. For your exact address, use the address search above.
Coverage map for each provider in Upper Falls, Rochester
How Upper Falls Compares to the Rest of Rochester
Upper Falls's report card score is 22nd of 28 and its connectivity index is 23rd of 28.
| Measure | Upper Falls | Rank among neighborhoods in Rochester | Rochester | Monroe County | US | Leader |
|---|---|---|---|---|---|---|
| ISP Report Card inputs: what providers offer here | ||||||
| Fiber availability | 58.8% | 21st of 28 | 74.5% | 80.0% | 71.5% | Ellwanger-Barry (97.5%) |
| Average top speed | 2,292 Mbps | 22nd of 28 | 5,159 Mbps | 6,165 Mbps | 3,486 Mbps | Northland Lyceum (7,604 Mbps) |
| Providers at a typical address | 4.5 | Tied 15th of 28 | 4.8 | 4.9 | 7.1 | East Avenue (5.7) |
| Connectivity index inputs: how much households need and use the internet | ||||||
| People per household | 2.9 | Tied 1st of 28 | 2.3 | 2.4 | 2.7 | Tied with La Avenida and North Marketview Heights |
| Workers who work from home | 13% | 15th of 28 | 14% | 16% | 15% | Browncroft (23%) |
| Homes with a computer, tablet or phone | 84% | 28th of 28 | 95% | 95% | 96% | Browncroft (99%) |
| Homes with internet | 73% | 27th of 28 | 90% | 90% | 91% | Strong (96%) |
| Homes on fiber, cable or DSL | 55% | Tied 26th of 28 | 78% | 79% | 76% | Park Avenue and Strong (86%) |
| More about the households here | ||||||
| Homes with a desktop or laptop | 46% | 27th of 28 | 80% | 80% | 81% | Strong (93%) |
| Median household income | $18,928 | 28th of 28 | $85,020 | $86,333 | $93,246 | Browncroft ($108,885) |
| Residents in school (6th grade to college) | 24% | 4th of 28 | 16% | 16% | 16% | Strong (56%) |
Fiber reaches 58.8% of homes in Upper Falls, against 74.5% across Rochester and 80.0% across Monroe County. Households in Upper Falls are larger than the US average (2.9 people against 2.7); 13% of workers work from home (US 15%); and the median household income is $18,928 (US $93,246).
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
Fiber, 5G, Cable and DSL Internet in Upper Falls
Which Fiber Internet Providers are Available in Upper Falls?
Spectrum Fiber in Upper Falls, Rochester, NY
Availability:
37.2%
Customer Rating:
(207)
Avg. Download Speed
1,000 Mbps
Spectrum offers Fiber service to 37.2% of Upper Falls homes. Across the neighborhood, Spectrum Fiber has speeds up to 1,000 Mbps
Frontier Fiber in Upper Falls, Rochester, NY
Availability:
21.6%
Customer Rating:
(119)
Avg. Download Speed
7,000 Mbps
Frontier Communications offers Fiber service to 21.6% of Upper Falls homes. Across the neighborhood, Frontier Fiber has speeds up to 7,000 Mbps
Which Fixed Wireless and LTE Internet Providers are Available in Upper Falls?
Verizon Fixed Wireless in Upper Falls, Rochester, NY
Availability:
99.5%
Customer Rating:
(362)
Avg. Download Speed
291 Mbps
Verizon offers Fixed Wireless service to 99.5% of Upper Falls homes. Across the neighborhood, Verizon Fixed Wireless is the only type of service available from the company, with speeds up to 291 Mbps, with speeds from 25 Mpbs up to 1,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 6.0 and as high as 75, with an average of 20 Mbps throughout the neighborhood.
T-Mobile Home Internet Fixed Wireless in Upper Falls, Rochester, NY
Availability:
96.6%
Customer Rating:
(342)
Avg. Download Speed
51 Mbps
T-Mobile Home Internet offers Fixed Wireless service to 96.6% of Upper Falls homes. Across the neighborhood, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 51 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 8.9 Mbps throughout the neighborhood.
Which Cable Internet Providers are Available in Upper Falls?
Spectrum Cable in Upper Falls, Rochester, NY
Availability:
99.4%
Customer Rating:
(1739)
Avg. Download Speed
1,000 Mbps
Spectrum offers Cable service to 99.4% of Upper Falls homes. Across the neighborhood, Spectrum Cable has speeds up to 1,000 Mbps
Which DSL Internet Providers are Available in Upper Falls?
Frontier DSL in Upper Falls, Rochester, NY
Availability:
93.1%
Customer Rating:
(58)
Avg. Download Speed
26 Mbps
Frontier Communications offers DSL service to 93.1% of Upper Falls homes. Across the neighborhood, Frontier DSL has speeds up to 26 Mbps, with speeds from 10 Mpbs up to 115 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 1.0 and as high as 7.0, with an average of 1.9 Mbps throughout the neighborhood. Frontier DSL is rated higher than other types of internet service available in Upper Falls from Frontier in terms of customer satisfaction.
How Upper Falls Compares to Its Neighbors
The 10 neighborhoods nearest to Upper Falls that have their own pages are all within 2 miles. Among them, South Wedge has the most homes with fiber (95.6%) and Edgerton the fewest (27.4%); Upper Falls has 58.8%.
| Place | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| Upper Falls (this page) | 4,997 | 58.8% | 2,292 Mbps | 4.5 | C | 39/100 |
| Group 14621 | 17,107 | 82.3% | 5,842 Mbps | 4.8 | B- | 35/100 |
| Edgerton | 8,379 | 27.4% | 1,990 Mbps | 3.6 | C- | 43/100 |
| North Marketview Heights | 7,440 | 93.6% | 7,112 Mbps | 4.8 | B | 51/100 |
| East Avenue | 7,316 | 89.3% | 6,464 Mbps | 5.7 | B | 57/100 |
| La Avenida | 5,846 | 81.0% | 5,660 Mbps | 4.3 | B- | 42/100 |
| South Marketview Heights | 4,489 | 49.0% | 3,755 Mbps | 4.5 | C+ | 46/100 |
| Pearl-Meigs-Monroe | 3,781 | 76.2% | 4,796 Mbps | 5.1 | B- | 47/100 |
| South Wedge | 3,618 | 95.6% | 6,816 Mbps | 4.9 | B | 53/100 |
| Corn Hill | 3,496 | 35.8% | 2,242 Mbps | 3.3 | C- | 54/100 |
| Central Business District-Rochester | 3,299 | 63.9% | 3,312 Mbps | 4.6 | C+ | 34/100 |
Who is the Fastest Internet Provider in Upper Falls?
According to unbiased feedback from real internet customers, they reported being happiest with speeds provided by Verizon. On the other hand, based on data provided by the internet providers to the FCC, Frontier Communications should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.
Data Reported to FCC by ISPs: Average Maximum Available in Upper Falls
| Frontier Communications | 7,000 |
|---|---|
| Verizon | 1,000 |
| Spectrum | 1,000 |
| Viasat | 100 |
| T-Mobile Home Internet | 100 |
| HughesNet | 25 |
How fast is your internet?
Test your connection here and see it next to the speeds providers advertise in Upper Falls. It takes about 20 seconds and, on a fast line, can move a few hundred MB of data.
Customer Ratings for Upper Falls Internet Providers
Based on 349 reviews from New York internet customers, T-Mobile Home Internet is the best internet service provider for Upper Falls residents. T-Mobile Home Internet was rated at an average of 4.22 out of 5 in our report for overall customer satisfaction. Verizon wins for second-place in New York, with 3.74 out of 5 stars and 99.5% coverage in Upper Falls.
At a national level, based on 3284 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.02 out of 5.
Local, State, and National Ratings for all Upper Falls Internet Providers
The table below shows average customer ratings from customers in Upper Falls, New York, and customers throughout the country.
| ISP / Tech Type | Upper Falls Overall | New York Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| T-Mobile Home Internet |  (0) | (18) | (342) | View Plans | ||
| Verizon | (0) | (140) | (816) | View Plans | ||
| Frontier | (0) | (2) | (177) | View Plans | ||
| Spectrum | (0) |  (189) | (1949) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Viasat | (0) | (0) |  (12) | View Plans |
Customer Ratings for Internet Provider Speeds in Upper Falls
Based on data reported by Upper Falls ISPs to the FCC, the fastest speeds in the neighborhood are available through Frontier Communications. The company offers speeds up to 7,000 Mbps in Upper Falls. Therefore, the average customer can get up to 1,599 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.
However, actual customers rated their satisfaction with internet speed highest with Verizon. This indicates Verizon reliably delivers speeds expected by the customer based on the plan they are paying for.
| ISP / Tech Type | Upper Falls Speed | New York Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| Verizon | (0) | (140) | (816) | View Plans | ||
| T-Mobile Home Internet | (0) | (18) | (342) | View Plans | ||
| Frontier | (0) | (2) | (177) | View Plans | ||
| Spectrum | (0) | (189) | (1949) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans |
Who is the Cheapest Internet Provider in Upper Falls?
Of the providers in Upper Falls, customers rate T-Mobile Home Internet the best for price. Data comes from customers rating their satisfaction with pricing: in Upper Falls where enough of them have reviewed a provider, otherwise across New York or the country. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
T-Mobile Home Internet is rated 4.11 out of 5 for price, which is higher than the average across all internet providers in the country. Frontier Communications is rated second for affordability, with an average price rating of 3.50 out of 5.
The table below shows how customers in Upper Falls, New York, and the United States rated the affordability of their internet service.
Rated Affordability in Upper Falls
| ISP / Tech Type | Upper Falls Affordability | New York Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| T-Mobile Home Internet | (0) | (18) | (342) | View Plans | ||
| Frontier | (0) | (2) | (177) | View Plans | ||
| Verizon | (0) | (140) | (816) | View Plans | ||
| Spectrum | (0) | (189) | (1949) | View Plans | ||
| HughesNet | (0) | (0) | (25) | View Plans | ||
| Viasat | (0) | (0) | (12) | View Plans |
Customer Reviews for Internet Service Providers in New York
Customer Reviews
ISPReports User
Verizon Fiber
November 13, 2026 do not buy they implemented a new interface that is user hostlie cannot forward through comercials tivo quit working avoid, avoid, avoid
ISPReports User
Fidium
October 31, 2026 Impossible to reach and very difficult to get help - never in real time.
ISPReports User
Optimum Cable
September 06, 2026 An angry resident of Glenville, NY
Spectrum Cable
July 06, 2026 Spectrum is slow, has poor customer service and also has a monopoly in my area. There is no competition. 5G internet service is not available as there is very poor cell signal at my home. Additionally, Verizon began running FiOS to my neighborhood and then stopped. I can only guess because Spectrum holds the cable franchise rights in the town of Glenville and is fighting to hold on to whatever market share they have.
A Addison, NY Customer
T-Mobile Home Internet Fixed Wireless
June 09, 2026 Rate your provider
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Which ISP Should You Choose in Upper Falls?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in Upper Falls is T-Mobile Home Internet.
- The fastest internet provider should be Frontier Communications. Considering speed for the money and reliability in speeds, Verizon may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in Upper Falls is T-Mobile Home Internet.
- Viasat, Verizon, and HughesNet has the broadest coverage in Upper Falls, available to 99.5% of homes, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.