Glo Fiber Internet Reviews

Consistent connection issues with little resolution from the tech team

I previously had Xfinity and they were horrible. Service was decent but so costly. They were the only provider in town so we all had to use them. Then Glofiber came in. Pricing is better than Xfinity. Service is somewhat the same but I do experience some lags when using the wifi. The installation was poor. Was told they would be here one day and they no showed. Then came and did a temporary setup and left a cord strewn across the lawn for days. The installer came and was not friendly at all. He did a poor job of drilling the hole in my wall, left the piece crooked and left all the remnants from the drilling on the floor. Was very short with me and gave me an extra piece of equipment that I never ordered. He didn't verify anything with me before he left and didn't explain any of it to me.

My internet provider shows up at your house to help set up when you first move in. They show you how to set up all of your items and how to work the app to do self service if I’ve ever had a problem they are very helpful in figuring out the problem. I’m very happy with the speed of my Internet as I work from home so I need it to be working well. I’ve only ever had one Internet outage in the two years that I’ve been living at my current home with my current Internet provider. I can’t say enough good things about GloFiber.

We recently switched to GloFiber, expecting fast and reliable internet. Unfortunately, the experience has been disappointing—frequent dropouts, unstable connections, and painfully slow speeds. Honestly, Xfinity was far superior in comparison. We're seriously considering going back. Has anyone else had similar issues with GloFiber?