8 Best Internet Providers in Palo Alto, CA

Compare Providers Ranked by Coverage, Speed, and Customer Ratings

Above are the top 4 providers in Palo Alto, CA for most people based on high speed internet coverage, speeds, and customer reviews. Click below to see all providers in your city.

All Providers

Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Palo Alto ratings may vary and are shown below.

1. Internet Providers

 » 

2. California

 » 

3. Palo Alto, CA Internet Service Providers

Who is the Best Internet Provider in Palo Alto, CA?

The chart and table below show average customer ratings from customers in Palo Alto, California, and customers throughout the country.

Top Rated Internet Providers in Palo Alto

Local, State, and National Ratings for all Palo Alto Internet Providers

Based on 299 reviews from California internet customers, T-Mobile Home Internet is the best internet service provider for Palo Alto residents. T-Mobile Home Internet was rated at an average of 3.84 out of 5 in our report for overall customer satisfaction. Verizon wins for second-place in California, with 3.82 out of 5 stars and 63.8% coverage in Palo Alto.

At a national level, based on 4140 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.01 out of 5.

Who is the Fastest Internet Provider in Palo Alto?

Data Reported to FCC by ISPs: Average Maximum Available in Palo Alto

	ISP / Tech Type	Max Advertised Speed
	EarthLink	5,000 Mbps
	AT&T	5,000 Mbps
	XFINITY from Comcast	2,000 Mbps
	Cruzio Internet	1,000 Mbps
	Verizon	1,000 Mbps
	Etheric Networks	250 Mbps
	Ridge Wireless	100 Mbps
	T-Mobile Home Internet	100 Mbps
	Viasat	100 Mbps
	HughesNet	25 Mbps

Customer Ratings for Internet Provider Speeds in Palo Alto

Based on data reported by Palo Alto ISPs to the FCC, the fastest speeds in the city are available through AT&T and EarthLink. These internet providers offer speeds up to 5,000 Mbps in Palo Alto. Therefore, the average customer can get up to 3,935 Mbps if they're willing to purchase the fastest subscription tier available at their homes.

Additionally, actual customers in the city rated their satisfaction with internet speed highest with XFINITY from Comcast. This indicates XFINITY reliably delivers speeds expected by the customer based on the plan they are paying for.

Who is the Cheapest Internet Provider in Palo Alto?

California customers rate T-Mobile Home Internet as the cheapest internet service provider in state. Data comes from customers in the state rating their satisfaction with pricing. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.

T-Mobile Home Internet received a local rating of 4.11 out of 5, which is higher than the average across all internet providers in the country. Verizon is rated in second place for affordability by the company’s Palo Alto customers with an average price rating of 3.91 out of 5.

The chart and graph below show how customers in Palo Alto, California, and the United States rated the affordability of their internet service.

Rated Affordability in Palo Alto

Palo Alto Internet Health Assessment

ISP Reports evaluates the technological infrastructure across the United States. This includes assessing a grade for ISP providers and infrastructure in the city and setting an index number for the digital connectivity of its residents. You can view the ISP Report Card and the Digital Connectivity Index for Palo Alto below, including the metrics used and how Palo Alto compares to the rest of California and nation.

Palo Alto ISP Report Card: A-

	Metric (hover for details)	Palo Alto	California	USA
	Fiber Availability Percent The percentage of households in Palo Alto that have a Fiber internet connection available to their home.	78.44%	56.12%	67.25%
	Average Download SpeedThe maximum download speed most households can get on average. This is measured by availability in a block group and weighted by the population in that area.	4,301 Mbps	3,631 Mbps	3,293 Mbps
	Provider CountThe number of providers available for most people. This is a weighted average by block rather than a total for Palo Alto.	9.6	7.4	6.8

 

Palo Alto Digital Connectivity Index: 90 / 100

	Metric (hover for details)	Palo Alto	California	USA
	Average Household SizeA larger household size in a city indicates that there will be a greater need for bandwidth due to simultaneous usage, multiple devices, and network congestion.	2.6	3.0	2.7
	Work From Home PercentA higher percent of the population working from home indicates bandwidth requirements being more widely needed rather than consolidated to commercial portions of the city.	34%	15%	14%
	Households with DevicesA higher percentage of households with computing devices in the home indicates a higher level of infrastructure needed to support those households.	98%	96%	95%
	Households with InternetA higher percentage of households with internet indicates a higher need for usage and connectivity in people’s daily lives.	97%	93%	90%
	Households with BroadbandA higher percentage of households with a broadband connection (defined as speeds above 25 Mbps) indicates heavier usage needs within these households.	89%	78%	75%
	Broadband Usage vs. AvailabilityThis measures what percentage of households who have a broadband connection to their home actually have an active subscription to that service.	93%	79%	76%

Palo Alto ISP Report Card & Digital Connectivity Index

The ISP Report Card in Palo Alto is A-, which is much better than other cities. The local demand for broadband internet connectivity in Palo Alto is high with a score of 90 / 100 in our Digital Connectivity Index. This means that internet service providers operating in Palo Alto have done a great job meeting the needs of its residents.

The Palo Alto ISP Report Card evaluates the city on availability and speed metrics compared to other cities in the United States. ISP Infrastructure can vary greatly and on its own isn’t a perfect measure of what a city needs. Please see our ISP Report Card along with the Digital Connectivity Index above to evaluate how well the connectivity demand is met by the existing infrastructure.

97% of Palo Alto households have an internet connection while having 95.73% availability. 89% of households have fiber, cable, or DSL, 4% have satellite, 0% are still on dial-up, and 1% of households have internet but don’t pay for a subscription because it’s subsidized by the Affordable Connectivity Program.

As you can see in the table above, while 89% of households have a broadband connection such as fiber, cable or DSL available to their home, 93% subscribe to it. A very large amount of Palo Alto residents are taking advantage of the available internet infrastructure.

For more details, please visit our ISP Report Card and Digital Connectivity Index pages.

How do Neighboring Cities Compare to Palo Alto?

How Much Speed does a Palo Alto Household Need?

Higher speed is typically preferred, but that comes at a higher price. The average size of a household in Palo Alto is 2.6, which is smaller than the California average of 3.0 and smaller than the national average of 2.7. Palo Alto's average household income is $204,719 which is much higher than the California average of $108,618 and much higher than the national average of $90,606. Homes with more people living in them and with higher incomes tend to indicate more devices being used more often.

Palo Alto also has 17% of its population enrolled in school between the 6th grade and college level, this is lower than the California average of 17%. Additionally, 34% of residents work from home, which is higher than the 15% of residents in California who work from home. This and other factors you can see above show us that the community of Palo Alto has a very high need for internet connectivity and speeds.

Compared to the rest of the country, Palo Alto households are much more technology-engaged. 98% of households have some sort of computing device, 96% have desktops or laptops in the home, and 97% have smartphones. To see what speeds you are currently getting, please visit our internet speed test tool.

Which Fiber Internet Providers are Available in Palo Alto?

Which Cable Internet Providers are Available in Palo Alto?

Which DSL Internet Providers are Available in Palo Alto?

Which Fixed Wireless and LTE Internet Providers are Available in Palo Alto?

Which ISP Should You Choose in Palo Alto?

The right ISP for you depends upon your needs, but in general we can make the following suggestions:

• The best all-around internet service provider in Palo Alto is T-Mobile Home Internet.
• The fastest internet provider should be AT&T and EarthLink. Considering speed for the money and reliability in speeds, XFINITY from Comcast may be a better choice based on real-world local customer feedback.
• The most affordable internet provider in Palo Alto is T-Mobile Home Internet.
• HughesNet, Viasat, and XFINITY from Comcast has the broadest coverage in Palo Alto, and is most likely to cover your home. To find out exactly what's available at your home, please use our address search tool.

How does Palo Alto compare to other cities with a similar population?

To see how Palo Alto stacks up on the national level, it's useful to look at some other cities with similarly sized populations. Below you can see a list of these cities and how they compare to Palo Alto's A- ISP Report Card and 90 / 100 Digital Connectivity Index.

Customer Reviews

Customer Reviews for Internet Service Providers in California