Zito Internet Reviews

I am highly disappointed with my experience with Zito Media. The connection is highly unstable and constantly cuts out, making it completely unreliable for daily use. When you call to report an outage or an issue, the response time from their technical and customer service teams is pathetic. It takes far too long to get a resolution for problems that shouldn't be happening this frequently in the first place. Terrible service overall.

Zito Cable service suffers from extensive packet loss, especially between 10pm and 8am local. The download is advertised at 400Mbps and that is mostly provided; however, the upload is advertised at 25Mbps and averages 5Mbps throughout the day and regularly dropping to less than 1Mbps from 10pm to 8am local. Packet loss also increases significantly from 1 to 5% during the day to between 10 and 50% during the evening. Frequent connection drops occur throughout the entire day.

For 3.5 years service has disconnected multiple times a day and suffered from packet loss that ranges from 4% to over 50%. I pay for 400/25Mbps and on average, when the connection holds, my upload is usually 4Mbps and regularly drops below 1Mbps. I am constantly told that the conditions of the network will be resolved soon. I have been waiting 3.5 years and still no resolution.

When I signed up for Zito a dozen or so years ago, you couldn't buy stand alone Internet. You had to buy the TV/Internet package with the option of landline. Typical rural monopoly...we're the only game in town. I'm not some anti-TV crazy, except for a few things such as the World Series, there's just nothing on TV I want to watch. So I was paying an additional $150/mo. for something I didn't want or use. And the service was terrible. If cable went out on Friday, you might have it back on Tuesday. Of course you also lost your landline which is important in an area with limited cell phone coverage. And even the slightest power outage of a second or two knocked down your modem which may take a day to reboot. Now they have competition, I can buy internet as a stand alone service but switched to Starlink as my primary internet provider. I've had zero problems with Starlink and would drop Zito all together if it wasn't for my landline. With competition they are getting better but it shouldn't have taken that to care about their subscribers.

Outages, Horrible customer service