Which is better, EarthLink or Brightspeed?

Brightspeed is faster where you can get it, but EarthLink reaches 20 times as many people, so at most addresses EarthLink is the one on offer (and it is better rated and cheaper to start). Where both are offered (about 10.1 million people), Brightspeed has the faster top speed for 73% of homes.

FasterBrightspeedFaster for 73% of homes where both are offered.

Cheaper to startEarthLinkFrom $39.95 a month, vs $49.

Better ratedEarthLink3.4 of 5 from 15 reviews, vs 3.1 from 76.

Available to more peopleEarthLink267.1 million people in 49 states, vs 13.5 million in 20 states.

EarthLink
Price: $39.95 - $149.95 / mo.
Speed: 10 - 5,000 Mbps
Internet Type: Fixed wireless, fiber, and DSL
Rating (Reviews): (15)
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Brightspeed
Price: $39.99 - $109.00 / mo.
Speed: 10 - 2,000 Mbps
Internet Type: DSL, fiber, and fixed wireless
Rating (Reviews): (74)
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EarthLink vs. Brightspeed at a glance

Measure	EarthLink	Brightspeed
Available to	267.1 million people in 49 states	13.5 million people in 20 states
Main technology	Fixed wireless 84%, fiber 43%, DSL 42%	DSL 88%, fiber 43%, fixed wireless 4%
Top download speed filed with the FCC	5,000 Mbps	2,000 Mbps
Fastest plan we list	5,000 Mbps	2,000 Mbps down, 2,000 Mbps up
Starting price	$39.95 a month	$49 a month
Cheapest plan, first 2 years	$959 (100 Mbps plan)	$1,176 (200 Mbps plan)
Customer rating	3.4 of 5 (15 reviews)	3.1 of 5 (76 reviews)
Rated for speed	2.9 of 5	3.0 of 5
Rated for price	2.9 of 5	3.4 of 5
Where both are offered	About 10.1 million people (75% of Brightspeed's area); Brightspeed is faster for 73% of them, the same top speed for 9.8%

Coverage and top speeds: FCC filings; plans and prices: our pricing table; ratings: verified customer reviews on ISP Reports. Check your address for what is offered at your home.

Where EarthLink and Brightspeed are available

EarthLink and Brightspeed have distinct coverage footprints across the United States. Our interactive map shows exactly where each provider offers service and where they overlap, helping you understand your options.

EarthLink currently offers internet service in 41,582 cities and 2,954 counties across 49 states, reaching approximately 270,850,292 residents. Their service area includes major markets like New York, NY; Los Angeles, CA; and Chicago, IL. By comparison, Brightspeed serves 13,910,106 residents in 7,784 cities and 827 counties in 20 states, with a presence in population centers such as Raleigh, NC; St. Louis, MO; and New York, NY.

Each provider’s own page has its full coverage map, county by county: EarthLink coverage map and Brightspeed coverage map.

Availability changes from one street to the next. Check your address to see whether EarthLink, Brightspeed or both are offered at your home.

EarthLink vs. Brightspeed Speeds and Technology

EarthLink and Brightspeed utilize different network technologies to deliver internet service, resulting in varying speed capabilities across their service areas.

In terms of potential speeds across the country, EarthLink offers higher overall speeds, with speeds for most covered areas averaging 1,526 Mbps compared to Brightspeed’s average speed of 779 Mbps.

The availability of each provider’s fastest technology varies significantly by location. EarthLink’s premium Fiber service reaches 42.5% of their coverage area. Meanwhile, Brightspeed’s top-tier Fiber is available to 41.3% of their footprint. Even within the same technology type, speed offerings can vary based on local infrastructure investments.

EarthLink vs. Brightspeed Plans and Prices

Below are the current internet plans and pricing details for EarthLink and Brightspeed, drawn from our independently maintained pricing database. The source and verification date for each provider's plans are noted beneath the table.

Provider representatives can send plan or pricing updates through our contact page; verified changes publish shortly after review.

Most households with 3-5 users need download speeds of at least 100 Mbps for smooth streaming, video conferencing, and everyday internet usage. Larger households or those with heavy users (gamers, 4K streamers, or remote workers) should consider plans with speeds of 300 Mbps or more for optimal performance.

Any prices listed are the base service rates and may not include additional charges such as equipment fees, installation costs, or other service-related expenses. For a comprehensive view of all potential charges, refer to our Fees & Details section below.

EarthLink vs. Brightspeed Customer Ratings and Reviews

Compare how real customers rate EarthLink and Brightspeed based on our comprehensive database of verified customer reviews across all service types.

When comparing customer satisfaction, EarthLink earns an overall rating of 3.40 / 5 stars from 15 customer reviews, while Brightspeed maintains a 3.09 / 5 rating from 76 reviews. EarthLink outperforms Brightspeed by 0.3 points in overall satisfaction. EarthLink’s best-rated service is their Fiber offering at 3.67 / 5 stars, compared to Brightspeed’s highest-rated service, Fiber, at 3.84 / 5 stars.

Fees vary by plan and location. The fees shown apply to most plans; check with the provider for costs specific to your plan.

When comparing internet providers, remember that advertised prices rarely tell the complete story. Equipment fees alone can add $10-15 per month to your bill, while installation charges, early termination fees, and data overage penalties can significantly increase your total cost of service. Consider these additional costs alongside monthly rates when determining which provider offers the better value for your specific needs.

EarthLink vs. Brightspeed Pros and Cons

EarthLink

From 11 written customer reviews on ISP Reports and our plan data.

Pros

• Fast speeds: praised in 4 of 11 written reviews (3 call it slow). "connection speed is awesome, no buffering"
• Good value: praised in 3 of 11 written reviews. "The price is manageable at around $90 per month"

Cons

• Poor customer service: a complaint in 3 of 11 written reviews. "Your customer service sucks"
• Slow uploads: 30 Mbps up on its 300 Mbps plan.
• Data caps on some plans.

Brightspeed

From 52 written customer reviews on ISP Reports and our plan data.

Pros

• Good value: praised in 15 of 52 written reviews (6 call it overpriced). "the price point is great"
• Easy installation: praised in 5 of 52 written reviews (4 had install trouble). "installation technician was courteous and professional"
• No data caps: praised in 4 of 52 written reviews. "I have no Data caps either"

Cons

• Outages and drops: a complaint in 17 of 52 written reviews (9 call it reliable). "Our internet continues to fail. We have outages frequently."
• Slower than promised: a complaint in 16 of 52 written reviews (10 call it fast). "that 5% of the time where speeds have been quite slow"
• Poor customer service: a complaint in 15 of 52 written reviews. "The wait time for repair on their faulty lines is atrocious."

EarthLink vs. Brightspeed Top Cities

EarthLink serves 41,582 cities while Brightspeed is available in 7,784 cities nationwide. The tables below highlight their largest markets and areas where customers can choose between both providers.