Best Internet Providers in Norfolk, VA
All 6 providers, ranked by coverage, speed and customer ratings
Find internet availability by address in Norfolk, VA
Norfolk has 6 internet service providers, they are sorted by coverage, available speed, and customer rating from our unbiased internet provider report. Cable, Fiber, and Fixed Wireless internet are available in the city. Reviews are grouped by provider and the type of service they offer, covering all 3 available internet technologies in Norfolk.
Ranks compare Norfolk with the 305 US medium cities (100,000 to 249,999 people), the tiers of our fastest-cities rankings.
The Best Internet in Norfolk, VA at a Glance
Norfolk Internet Providers, Ranked by Coverage, Speed and Customer Ratings
Cox
Connection
Customer Rating
Fiber
Cable
Metronet
Connection
Customer Rating
Fiber
EarthLink
Connection
Customer Rating
Fiber
Fixed Wireless
Verizon
Connection
Customer Rating
Fiber
Fixed Wireless
Providers with less than 1% coverage in this city are excluded from the list. To see if one of these providers is available at your home, please use the address search above.
Speed and technology may vary by address for all providers. Please note we may have a financial relationship with some of the providers above, which does not impact the customer ratings displayed. Customer ratings listed above are national ratings, local Norfolk ratings may vary and are shown below.
Who is the Best Internet Provider in Norfolk, VA?
AT&T is the highest-rated internet provider in Norfolk based on 143 Virginia customer reviews, and T-Mobile Home Internet has the highest rating nationwide. The provider information above and the information immediately below can help you decide. Compare provider ratings and review counts above.
or call 1-877-610-1219
Which Providers are Available at my Home in Norfolk?
Coverage changes block by block. Pick a provider and a technology to see where its service reaches: the darker the area, the larger the share of homes it covers. For your exact address, use the address search above.
Coverage map for each provider in Norfolk
How Norfolk Compares to Places Its Size
Norfolk's report card score is tied 245th of 305 and its connectivity index is tied 240th of 305.
| Measure | Norfolk | Rank among US medium cities (100,000 to 249,999 people) | Norfolk City | Virginia | US | Leader |
|---|---|---|---|---|---|---|
| ISP Report Card inputs: what providers offer here | ||||||
| Fiber availability | 76.4% | 171st of 305 | 76.8% | 79.0% | 71.5% | Overland Park, KS (99.9%) |
| Average top speed | 4,592 Mbps | 98th of 305 | 4,607 Mbps | 2,389 Mbps | 3,486 Mbps | West Valley City, UT (9,708 Mbps) |
| Providers at a typical address | 5.6 | Tied 291st of 305 | 5.7 | 5.7 | 7.1 | Carolina, PR (12.6) |
| Connectivity index inputs: how much households need and use the internet | ||||||
| People per household | 2.4 | Tied 228th of 305 | 2.4 | 2.6 | 2.7 | Lakewood, NJ (5.1) |
| Workers who work from home | 11% | Tied 217th of 305 | 11% | 18% | 15% | Frisco, TX (38%) |
| Homes with a computer, tablet or phone | 96% | Tied 187th of 305 | 96% | 96% | 96% | 46 places at 99% |
| Homes with internet | 90% | Tied 240th of 305 | 90% | 92% | 91% | Allen, TX and Cumming, GA and 8 more (98%) |
| Homes on fiber, cable or DSL | 74% | Tied 234th of 305 | 74% | 77% | 76% | Highlands Ranch, CO (92%) |
| More about the households here | ||||||
| Homes with a desktop or laptop | 79% | Tied 215th of 305 | 79% | 83% | 81% | Frisco, TX (96%) |
| Median household income | $71,897 | 245th of 305 | $71,986 | $109,990 | $93,246 | Sunnyvale, CA ($189,225) |
| Residents in school (6th grade to college) | 17% | Tied 104th of 305 | 17% | 16% | 16% | College Station, TX (57%) |
Fiber reaches 76.4% of homes in Norfolk, against 76.8% across Norfolk City and 79.0% across Virginia. Households in Norfolk are smaller than the US average (2.4 people against 2.7); 11% of workers work from home (US 15%); and the median household income is $71,897 (US $93,246).
Our demographic data is sourced from the latest 5-year release of the American Community Survey by the US Census Bureau.
Fiber, 5G, Cable and DSL Internet in Norfolk
Which Fiber Internet Providers are Available in Norfolk?
Metronet Fiber in Norfolk, VA
Availability:
75.1%
Customer Rating:
(74)
Avg. Download Speed
5,120 Mbps
Metronet offers Fiber service to 75.1% of Norfolk homes. Across the city, Metronet Fiber is the only type of service available from the company, with speeds up to 5,120 Mbps
Cox Fiber in Norfolk, VA
Availability:
12.8%
Customer Rating:
(54)
Avg. Download Speed
1,787 Mbps
Cox Communications offers Fiber service to 12.8% of Norfolk homes. Across the city, Cox Fiber has speeds up to 1,787 Mbps, with speeds from 1,000 Mpbs up to 2,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 35 and as high as 2,000, with an average of 123 Mbps throughout the city. Cox Fiber is rated lower than other types of internet service available in Norfolk from Cox in terms of customer satisfaction.
EarthLink Fiber in Norfolk, VA
Availability:
2.2%
Customer Rating:
(6)
Avg. Download Speed
980 Mbps
EarthLink offers Fiber service to 2.2% of Norfolk homes. Across the city, EarthLink Fiber has speeds up to 980 Mbps
Verizon Fiber in Norfolk, VA
Availability:
2.2%
Customer Rating:
(453)
Avg. Download Speed
980 Mbps
Verizon offers Fiber service to 2.2% of Norfolk homes. Across the city, Verizon Fiber has speeds up to 980 Mbps
Which Fixed Wireless and LTE Internet Providers are Available in Norfolk?
T-Mobile Home Internet Fixed Wireless in Norfolk, VA
Availability:
86.9%
Customer Rating:
(342)
Avg. Download Speed
50 Mbps
T-Mobile Home Internet offers Fixed Wireless service to 86.9% of Norfolk homes. Across the city, T-Mobile Home Internet Fixed Wireless is the only type of service available from the company, with speeds up to 50 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 8.6 Mbps throughout the city.
EarthLink Fixed Wireless in Norfolk, VA
Availability:
82.9%
Customer Rating:
(4)
Avg. Download Speed
37 Mbps
EarthLink offers Fixed Wireless service to 82.9% of Norfolk homes. Across the city, EarthLink Fixed Wireless has speeds up to 37 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 5.7 Mbps throughout the city.
AT&T Fixed Wireless in Norfolk, VA
Availability:
82.9%
Customer Rating:
(205)
Avg. Download Speed
37 Mbps
AT&T offers Fixed Wireless service to 82.9% of Norfolk homes. Across the city, AT&T Fixed Wireless is the only type of service available from the company, with speeds up to 37 Mbps, with speeds from 25 Mpbs up to 100 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 3.0 and as high as 20, with an average of 5.7 Mbps throughout the city.
Verizon Fixed Wireless in Norfolk, VA
Availability:
78.4%
Customer Rating:
(362)
Avg. Download Speed
363 Mbps
Verizon offers Fixed Wireless service to 78.4% of Norfolk homes. Across the city, Verizon Fixed Wireless has speeds up to 363 Mbps, with speeds from 25 Mpbs up to 1,000 Mbps depending on the address. Upload speeds differ from download speeds, and are as low 6.0 and as high as 75, with an average of 27 Mbps throughout the city.
Which Cable Internet Providers are Available in Norfolk?
Cox Cable in Norfolk, VA
Availability:
83.4%
Customer Rating:
(399)
Avg. Download Speed
2,000 Mbps
Cox Communications offers Cable service to 83.4% of Norfolk homes. Across the city, Cox Cable has speeds up to 2,000 Mbps
Which DSL Internet Providers are Available in Norfolk?
According to the most recently submitted data by internet service providers to the FCC, there are currently no DSL providers available in Norfolk, VA.
Internet in Norfolk by Neighborhood and ZIP Code
Fiber reaches from 28.7% of homes in Downtown Norfolk to 100.0% in Roosevelt Gardens Area; by ZIP code, from 28.2% in 23510 to 99.8% in 23509. Each row links to that place’s page.
Neighborhoods in Norfolk
| Neighborhood | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| Bay View | 11,004 | 86.8% | 4,708 Mbps | 5.9 | B | 60/100 |
| West Ocean View | 7,129 | 77.6% | 4,438 Mbps | 5.9 | B | 49/100 |
| Downtown Norfolk | 6,536 | 28.7% | 2,231 Mbps | 4.6 | C | 49/100 |
| Larchmont-Edgewater | 6,178 | 84.1% | 4,768 Mbps | 6 | B | 87/100 |
| Oakdale Farms | 5,080 | 100.0% | 5,120 Mbps | 6.2 | A- | 72/100 |
| Fairmont Park | 5,029 | 100.0% | 5,086 Mbps | 5.8 | A- | 56/100 |
| Ballentine Place | 4,823 | 99.1% | 5,093 Mbps | 5.6 | B+ | 68/100 |
| Colonial Place Riverview | 4,799 | 93.0% | 4,901 Mbps | 5.7 | B | 56/100 |
| East Ocean View | 4,502 | 98.8% | 5,036 Mbps | 7.1 | A- | 52/100 |
| Ghent | 4,296 | 84.2% | 4,628 Mbps | 4.6 | B- | 65/100 |
| Larrymore Lawns | 4,222 | 98.7% | 5,081 Mbps | 6.2 | A- | 52/100 |
| Lamberts Point | 4,167 | 46.6% | 3,236 Mbps | 5.2 | C+ | 54/100 |
| Park Place | 4,074 | 96.9% | 5,024 Mbps | 5.6 | B+ | 41/100 |
| US Navy Little Creek Amphibious Base | 3,986 | 37.8% | 2,249 Mbps | 5 | C | 88/100 |
| Ghent Square | 3,877 | 44.3% | 3,383 Mbps | 4.7 | C+ | 59/100 |
| North Meadow Brook | 3,846 | 68.1% | 4,926 Mbps | 5.4 | B- | 73/100 |
| Highland Park | 3,765 | 60.3% | 5,120 Mbps | 6 | B- | 65/100 |
| Central Brambleton | 3,754 | 43.7% | 4,079 Mbps | 5.1 | C+ | 67/100 |
| Roosevelt Gardens Area | 3,104 | 100.0% | 5,120 Mbps | 6 | A- | 54/100 |
| Lindenwood | 3,092 | 96.9% | 5,023 Mbps | 5.5 | B+ | 37/100 |
| Suburban Acres | 3,017 | 67.4% | 4,119 Mbps | 5.6 | B- | 25/100 |
ZIP codes in Norfolk
| ZIP code | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| 23503 | 31,911 | 83.5% | 4,770 Mbps | 5.8 | B | 57/100 |
| 23518 | 30,287 | 93.9% | 4,932 Mbps | 6.1 | B+ | 67/100 |
| 23513 | 29,641 | 97.3% | 5,011 Mbps | 5.7 | B+ | 58/100 |
| 23505 | 29,249 | 63.1% | 4,205 Mbps | 5.4 | B- | 55/100 |
| 23504 | 22,334 | 76.5% | 4,646 Mbps | 5.6 | B- | 45/100 |
| 23502 | 20,547 | 89.4% | 4,798 Mbps | 5.8 | B | 52/100 |
| 23508 | 20,539 | 75.6% | 4,613 Mbps | 5.8 | B | 68/100 |
| 23509 | 12,903 | 99.8% | 5,099 Mbps | 5.7 | B+ | 59/100 |
| 23510 | 8,878 | 28.2% | 2,048 Mbps | 4.5 | C | 50/100 |
| 23523 | 7,061 | 68.8% | 4,179 Mbps | 5.5 | B- | 52/100 |
| 23507 | 6,624 | 77.3% | 4,420 Mbps | 4.8 | B- | 70/100 |
| 23517 | 5,103 | 81.6% | 4,547 Mbps | 5.2 | B- | 50/100 |
| 23551 | 118 | 0.0% | 25 Mbps | 0 | F | 51/100 |
How Norfolk Compares to Nearby Places
The 10 places nearest to Norfolk that have their own pages are all within 20 miles. Among them, Poquoson has the most homes with fiber (100.0%) and Carrollton the fewest (37.4%); Norfolk has 76.4%.
| Place | People | Homes with fiber | Average top speed | Providers at a typical address | Report card | Connectivity |
|---|---|---|---|---|---|---|
| Norfolk (this page) | 240,387 | 76.4% | 4,592 Mbps | 5.6 | B- | 61/100 |
| Virginia Beach metro area | 1,780,059 | 79.7% | 2,926 Mbps | 5.9 | B- | 70/100 |
| Chesapeake | 250,025 | 90.3% | 2,646 Mbps | 6.3 | B | 76/100 |
| Newport News | 182,175 | 90.2% | 1,981 Mbps | 6 | B | 61/100 |
| Hampton | 136,600 | 71.9% | 1,978 Mbps | 5.9 | B- | 67/100 |
| Portsmouth | 97,915 | 85.8% | 2,470 Mbps | 6.2 | B | 48/100 |
| Suffolk | 94,289 | 86.7% | 6,066 Mbps | 5.7 | B | 62/100 |
| Poquoson | 12,772 | 100.0% | 1,992 Mbps | 6.5 | B+ | 83/100 |
| Carrollton | 9,641 | 37.4% | 1,000 Mbps | 5.5 | C- | 70/100 |
| Longview | 581 | 71.3% | 1,000 Mbps | 4.4 | C- | 33/100 |
| Fort Monroe | 544 | 9.2% | 2,000 Mbps | 6.5 | C+ | 76/100 |
Who is the Fastest Internet Provider in Norfolk?
According to unbiased feedback from real internet customers, they reported being happiest with speeds provided by AT&T. On the other hand, based on data provided by the internet providers to the FCC, Metronet should have faster speeds at a local level. While we typically put more weight on real-world customer ratings, we display both satisfaction and technical maximum information for customers to decide for themselves.
Data Reported to FCC by ISPs: Average Maximum Available in Norfolk
| Metronet | 5,120 |
|---|---|
| Cox Communications | 2,000 |
| Verizon | 1,000 |
| EarthLink | 980 |
| Viasat | 100 |
| T-Mobile Home Internet | 100 |
| AT&T | 100 |
| HughesNet | 25 |
How fast is your internet?
Test your connection here and see it next to the speeds providers advertise in Norfolk. It takes about 20 seconds and, on a fast line, can move a few hundred MB of data.
Customer Ratings for Norfolk Internet Providers
Based on 143 reviews from Virginia internet customers, AT&T is the best internet service provider for Norfolk residents. AT&T was rated at an average of 4.33 out of 5 in our report for overall customer satisfaction. T-Mobile Home Internet wins for second-place in Virginia, with 3.90 out of 5 stars and 86.9% coverage in Norfolk.
At a national level, based on 2753 national reviews for any of the providers listed above, T-Mobile Home Internet is rated higher than any other provider, with a rating of 4.02 out of 5.
Local, State, and National Ratings for all Norfolk Internet Providers
The table below shows average customer ratings from customers in Norfolk, Virginia, and customers throughout the country.
| ISP / Tech Type | Norfolk Overall | Virginia Overall | National Overall | For Service | ||
|---|---|---|---|---|---|---|
| AT&T |  (0) |  (6) | (1051) | View Plans | ||
| HughesNet | (0) | (1) |  (25) | View Plans | ||
| T-Mobile Home Internet | (0) | (10) | (342) | View Plans | ||
| Viasat | (0) |  (1) |  (12) | View Plans | ||
| Verizon | (2) | (85) | (816) | View Plans | ||
| Cox | (3) | (42) | (453) | View Plans | ||
| Metronet | (0) | (0) | (76) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans |
Customer Ratings for Internet Provider Speeds in Norfolk
Based on data reported by Norfolk ISPs to the FCC, the fastest speeds in the city are available through Metronet. The company offers speeds up to 5,120 Mbps in Norfolk. Therefore, the average customer can get up to 5,120 Mbps if they’re willing to purchase the fastest subscription tier available at their homes.
However, actual customers rated their satisfaction with internet speed highest with AT&T. This indicates AT&T reliably delivers speeds expected by the customer based on the plan they are paying for.
| ISP / Tech Type | Norfolk Speed | Virginia Speed | National Speed | For Service | ||
|---|---|---|---|---|---|---|
| Cox | (3) | (42) | (453) | View Plans | ||
| AT&T | (0) | (6) | (1051) | View Plans | ||
| HughesNet | (0) | (1) | (25) | View Plans | ||
| T-Mobile Home Internet | (0) | (10) | (342) | View Plans | ||
| Viasat | (0) | (1) | (12) | View Plans | ||
| Verizon | (2) | (85) | (816) | View Plans | ||
| Metronet | (0) | (0) | (76) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans |
Who is the Cheapest Internet Provider in Norfolk?
Of the providers in Norfolk, customers rate AT&T the best for price. Data comes from customers rating their satisfaction with pricing: in Norfolk where enough of them have reviewed a provider, otherwise across Virginia or the country. This feedback is valuable because it considers price changes and whether the speeds paid for are worth it.
AT&T is rated 3.67 out of 5 for price, which is similar to the average across all internet providers in the country. Cox Communications is rated second for affordability, with an average price rating of 3.67 out of 5.
The table below shows how customers in Norfolk, Virginia, and the United States rated the affordability of their internet service.
Rated Affordability in Norfolk
| ISP / Tech Type | Norfolk Affordability | Virginia Affordability | National Affordability | For Service | ||
|---|---|---|---|---|---|---|
| Cox | (3) | (42) | (453) | View Plans | ||
| AT&T | (0) | (6) | (1051) | View Plans | ||
| HughesNet | (0) | (1) | (25) | View Plans | ||
| T-Mobile Home Internet | (0) | (10) | (342) | View Plans | ||
| Viasat | (0) | (1) | (12) | View Plans | ||
| Verizon | (2) | (85) | (816) | View Plans | ||
| Metronet | (0) | (0) | (76) | View Plans | ||
| EarthLink | (0) | (0) | (15) | View Plans |
Customer Reviews for Internet Service Providers in Virginia
Customer Reviews
Bob G.
Verizon Fixed Wireless
October 13, 2023 The service has been lackluster lately. At times I will have either no service or very slow service for extended periods of time. For example, i may randomly be able to access the internet in my home where the connection is usually fine. Talking with customer service has been less than helpful as they were unable to assist in any way.
A Norfolk, VA Customer
Breezeline Cable
October 09, 2023 We unfortunately only have one internet provider in our area that we are eligible for. We were used to our old home where we were able to have fiber through Verizon, which we were very happy with. Once we moved we came to a smaller town we found that the options were not as good as a larger town, which makes sense. I am very pleased so far with the help we've received from the company when we've called in. Overall, the speed is pretty awful when it comes to both my husband and I both working from home.
A Norfolk, VA Customer
Cox Cable
May 08, 2023 A Norfolk, VA Customer
Verizon Fiber
April 24, 2023 A Norfolk, VA Customer
Cox Cable
April 05, 2023 Rate your provider
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Which ISP Should You Choose in Norfolk?
The right ISP for you depends upon your needs, but in general we can make the following suggestions:
- The best all-around internet service provider in Norfolk is AT&T.
- The fastest internet provider should be Metronet. Considering speed for the money and reliability in speeds, AT&T may be a better choice based on real-world local customer feedback.
- The most affordable internet provider in Norfolk is AT&T.
- Viasat, HughesNet, and Cox Communications has the broadest coverage in Norfolk, available to 88.2% of homes, and is most likely to cover your home. To find out exactly what’s available at your home, please use our address search tool.